# Refine: Video & Photo Editor — user reviews > 418 indexed App Store user reviews of Refine by FireArc Technologies Ltd., rated 4.20/5 from 2,640 ratings. - Source: https://appshunter.io/ios/app/refine-video-and-photo-editor/id1552365717/reviews - App overview in markdown: https://appshunter.io/ios/app/refine-video-and-photo-editor/id1552365717.md - Rating breakdown: 5★ 1,785 · 4★ 262 · 3★ 201 · 2★ 93 · 1★ 299 ## What do users think of Refine? Overall sentiment: negative **Pros** - 🤩 Awesome app - 👍 Fun to use - 🎨 Great effects - 💥 Fantastic pictures **Cons** - 💰 Expensive subscription - 🤔 Misleading advertising - 🐛 Doesn't work as expected - 🙄 Lots of ads and upsells - 🤯 Buggy and crashes often **Commonly reported bugs** - Frequent processing errors - Inability to use own photos - Locked features despite payment - Difficulty canceling subscription **Most requested features** - More free features - Better quality filters - Wider range of customization options - Improved performance and reliability ## Newest reviews (16 of 418) ### 1/5 — Nul *2021-11-28* D’abord on nous dit que c’est gratuit , j’accepte de donner mon mail puis on me dit qu’il faut entrer le code de ma carte bancaire ! C’est inadmissible d’appâter ainsi le client , juste pour ça je vous colle une étoile ! **Developer response:** Dear Valued Customer, thank you for your review. We are sorry to hear your experience was not to your satisfaction. If you’re open to discussing your experience further, please email us at support@refineapp.me. We look forward to hearing from you. ### 1/5 — After I pay still lockdown the feature *2021-11-27, version 2.0.25* Very hard to use it, when I hit the photo then everything lockdown. And even you purchased there is no different. ### 1/5 — Need free for test. *2021-11-17, version 2.0.25* Bd ### 1/5 — Not free *2021-11-16, version 2.0.25* Asks for up front payment of $15. Don’t bother ### 1/5 — Not as advertised *2021-10-12, version 2.0.24* The conversions of photos, especially using the toonify filter, come out grainy and poor quality despite lighting and camera quality. This app is absolute garbage, be warned, and DO NOT BUY! ### 1/5 — Attention… *2021-10-11, version 2.0.24* J’ai téléchargé cette appli le 1 octobre pour tester. J’ai travaillé sur 4 photos avec les filtres proposés. Cela m’a coûté 0,99 usd par photo. Depuis, j’ai un prélèvement automatique de 9,99 usd par semaine (4 octobre) (11 octobre) alors que je n’utilise pas cette application. Le plus étrange est que l’argent est demandé par une structure Hwteam.co qui est thaïlandaise. Je voudrais sortir de cette arnaque, svp ### 4/5 — Nice app *2021-10-08, version 2.0.24* So far so good ### 1/5 — Just adverts - no function *2021-10-05, version 2.0.24* Any attempt to do anything starts an advert, BUT there is no way to go past the advert after it ends other then by closing the app. Absolutely useless - a scam! ### 4/5 — Refine: Video & Photo Editors *2021-09-27, version 2.0.23* Well, I don’t know what these other reviewers want for no money. I found the avatars were hilarious, especially with photos of past relatives over 100 years or so old. Singing modern stuff, with attitude? Priceless! ### 1/5 — No beards! *2021-09-03, version 2.0.22* Doesn’t work for me. I have a full beard and it always distorts badly. ### 1/5 — Not worth the money *2021-08-28, version 2.0.22* This app does not do what is advertised. All of the filters look nothing like me. A total waste of money ### 1/5 — Avoid avoid avoid *2021-08-28, version 2.0.22* This is not an app. It’s a spam-machine. The developers are fraudulent. Don’t download. Nothing too good is for free. Scam. ### 1/5 — Misleading - not free *2021-08-27, version 2.0.22* Apple really should do something about this type of misrepresentation. The app isn't free. You can download it for free, but you have to pay a very steep subscription cost to use the app. Clickbait. ### 1/5 — Waste of time and money *2021-08-27, version 2.0.22* This app doesn’t do what’s advertised at all. The cartoon images they show are utterly fake. You get nothing close to that. Whenever I find an app like this that is such a fraud it makes me wonder it’s true purpose. There are lots of scam apps in the App Store now that steal info from your phone. I’m not saying this app does that I’m just saying it doesn’t do what they say it does. I’m removing it from my phone and if you’ve installed it before reading these reviews, remove it immediately. ### 1/5 — It’s a scam *2021-08-27, version 2.0.22* This app is really poor and the company makes it very difficult to cancel your subscription after your ‘free’ trial. They keep on taking your money, forcing you to close your account to stop them. The company is Frolimito based in Nicosia Cyprus. They invoice you under personalitypath; if you contact this company, they have nothing to do with Frolimito, they also tell you this is happening a lot... avoid at all costs ### 1/5 — Rip off *2021-08-26, version 2.0.22* Very expensive, not recommended ## Most critical reviews (10 lowest-rated) ### 1/5 — Mr Aal *2023-01-04, version 2.0.27* Bad ### 1/5 — Cheap app with cheap advertisements *2022-04-24, version 2.0.27* You can’t edit a pic even when you open ads starts playing , I know they need Ads to run business but this is cheap way here to open ads after few sec ### 1/5 — DECEPCIONADO COM ESTE APP. *2022-03-17* Infelizmente, estou decepcionado com este "aplicativo"! Os desenvolvedores removerama função GIF animado desde novembro, e eu comprei este app principalmente por causa deste recurso! A atualização tornou este "aplicativo" ainda pior! A Apple precisa e tem que estar mais atenta a esses desenvolvedores de aplicativos, pagamos caro por estes. Estou deveras decepcionado,e lamento por ter investido e algo que me ludibriou! ### 1/5 — Unfortunately I'm disappointed 😡 *2022-03-17* Unfortunately I'm disappointed with this app! They removed the animated GIF function since November, and I bought this app mainly because of this feature! The update made this app even worse! Apple has to be more attentive to these application developers. I am very disappointed and regretted that I bought such an app that simply deceived me. **Developer response:** Dear Valued Customer! Thanks for letting us know about your experience. We are very sorry that you are disappointed in our app. Animated GIFs have been removed for now in order to greatly increase the quality of the function. We are sure that as soon as you see the new version of animated GIFs, you will immediately be surprised. We hope you continue to enjoy our app soon. If you have more to say, you can reach us anytime at the support@refineapp.me email address. Wishing you all the best for the future. ### 1/5 — Friendfy and babyfy don't work. *2022-03-02, version 2.0.26* They don't work. ### 1/5 — bad application *2022-01-16, version 2.0.26* i have uninstalled it and don’t use it but the application still applies automatic payments on my paypal account. not recommended application. ### 1/5 — Negativa *2021-12-29, version 2.0.26* Impossibile annullare i pagamenti e i contratti. Ti addebitano 9.99 a settimana. Ho dovuto bloccar la carta. ### 1/5 — Décevant *2021-12-24* Pour 10 euros vous aurez Message systématique : Oups une erreur est survenue Et un service client qui vous répond que vous n’existez pas **Developer response:** Dear Valued Customer, we appreciate your feedback. We are sorry to hear that you had an inconvenience with our app. Most likely there was some single system error. It is very important for our developers to find out why this situation could happen so that nothing like this happens again. You will make a big contribution if you provide our support agents with detailed information. Please report this matter to the support@refineapp.me email address and we will do our best to fix it. We look forward to hearing from you! ### 1/5 — Basura *2021-12-06, version 2.0.26* No tires tu dinero ### 1/5 — Garbage *2021-12-06, version 2.0.26* Bought this app, entered my email and it sent me a confirmation for my email, will not let me sign in and says my email is not found. Support keeps saying this email can’t be found when the only reason I received the confirmation in the first place was because it was the email registered. Now they want almost my whole account number apparently to find the payment when it came out of my account almost immediately. Sorry not giving my whole account number when they have my email, this was sent to them again with their confirmation email to me and they still say they cannot find the email or payment. How are they emailing me if they cannot find it? Absolute garbage, fraud! ## Most praised reviews (10 highest-rated) ### 5/5 — Wow *2023-06-08, version 2.2.0* Just wow ### 5/5 — Great! *2021-08-29, version 2.0.22* So many options! ### 5/5 — Fantastic *2021-08-29, version 2.0.22* Fantastic picture ### 5/5 — Nice app *2021-08-27, version 2.0.22* Number 1 ### 5/5 — Nice app *2021-08-24, version 2.0.22* Nice app ### 5/5 — Stuff *2021-08-22, version 2.0.22* It’s funny ### 5/5 — Awesome *2021-08-22, version 2.0.22* What an app😍 ### 5/5 — VaDe09 *2021-08-19, version 2.0.22* Excelente ### 5/5 — Muy buena *2021-08-18, version 2.0.22* Jajaja ### 5/5 — 👍🏻 *2021-08-18, version 2.0.22* 👍🏻c --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*