# Reflex - Flexible Retail Work — user reviews > 123 indexed App Store user reviews of Reflex by Reflex Careers, Inc, rated 4.70/5 from 1,437 ratings. - Source: https://appshunter.io/ios/app/reflex-flexible-retail-work/id1673159329/reviews - App overview in markdown: https://appshunter.io/ios/app/reflex-flexible-retail-work/id1673159329.md - Rating breakdown: 5★ 1,264 · 4★ 52 · 3★ 18 · 2★ 11 · 1★ 92 ## What do users think of Reflex? Overall sentiment: neutral **Pros** - 🚀 Quick money - 👍 Flexible schedule - 🤝 Helpful customer support - 💰 Decent pay - 🏪 Variety of stores to work at **Cons** - ⏳ Long wait times for profile review - 🚫 Limited job opportunities in some areas - 🔍 Lack of transparency in job distribution - 🚗 Inconvenient locations/parking issues - 🤖 Automated system with little human interaction - 🔄 Shift cancellations without compensation **Commonly reported bugs** - Profile review process issues - App glitches and crashes - Inconsistent job availability notifications **Most requested features** - Improve communication and responsiveness - Provide more transparency in job allocation - Expand job opportunities in major cities - Implement a fair review system for both workers and stores ## Newest reviews (13 of 123) ### 4/5 — NEEDS UPDATING *2026-09-03, version 1.221.1* it’s a good app but super glitchy ### 3/5 — Strict but good *2026-08-26, version 1.221.1* I had no issues with the app, and I love how everything in the interface was easy once I was accepted. They definitely had a wait, but they are very strict with their attendance policy. I overslept, and because of that, I was terminated, which I understand, but I feel like they should be a bit more flexible, maybe having like a probationary period instead of flat-out terminating people if the no-call, no-show was as a result of an accident. But it’s an amazing app nonetheless. ### 3/5 — It was good for what it was *2026-08-20, version 1.221.1* I had used this app many times and enjoyed the ability to genuinely pick up a shift as I wanted and worked. It’s been some time since I worked there due to personal reasons, but I’m unable to get past the 40% mark Matching Preferences in signing into the app. I’m met with a “unable to save preferences. Please try again” and there’s nowhere else to go from there. ### 4/5 — Flex shifts *2026-08-14, version 1.219.0* Would like more store options and more variety of work to be offered other than folding! ### 4/5 — Okay during the holidays from what I’ve seen… *2026-07-01, version 1.213.0* You must have an iPhone for notifications they don’t currently work if you use the current version on android also it seems like there isn’t much shift opportunity outside of the holiday season. The 3 shifts I have been able to work were a good experience. No issues with the payment process usually its the next day so that’s nice! ### 3/5 — Jobs are always far away *2026-06-30, version 1.213.0* Just started using this app in the beginning of the month. I see they have positions but the problem is they’re always super far away. I live in North East NJ & I’m getting alerts for Connecticut, Staten Island, Long Island and beyond. And when I do get an alert for a job near by the min I click the notification it’s not there anymore. And I mean I can get the alert click it immediately, gone. A little frustrating. ### 1/5 — Horrible App *2026-04-09, version 1.205.0* I had this app for 7 months at first only saw a few and now basically no reflexes unless there two hours away from me. I deleted my account because I thought there was a glitch with the app. I tried to re-create my account and they denied me without explanation. I have no criminal record and have a bit of retail experience. This is a disgusting way to treat people who just need the extra income and wouldn’t recommend working under a company that will deny you over nothing. ### 4/5 — Great company *2026-04-02, version 1.203.0* Amazed with the app. Great gig company. Needs much improvement with finding work though. Needs to expand to other states. ### 1/5 — Is this app even still a thing? *2026-02-21, version 1.189.1* My application has been “under review” for nearing 2 months. There’s no clear way to contact anyone via the app or website and no communication about what timeline should be expected. At this point I feel like this app has gone under? ### 1/5 — Interview *2026-02-19, version 1.189.1* The interview part threw me off . A video interview is crazy ### 1/5 — No gigs *2026-02-10, version 1.189.1* I’ve had this app for about 7 months and I’ve literally only seen work on Black Friday I’m in Houston tx not sure if that plays a part but I’ve only got one chance to work and it was that day I have my notifications on and check the app frequently but nothing wouldn’t recommend for my city at least ### 1/5 — Profile never reviewed *2025-12-26, version 1.187.0* Filled out all the info and my profile was “under review” for 3 weeks. That is an excessive wait even before I can see if there are any jobs in my location. Deleted this app ### 1/5 — Time waster *2025-12-15, version 1.187.0* Several months of going through hoops for some gig work that never came. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Understanding *2026-09-05, version 1.221.1* I arrived to work a flex, ON TIME, only to discover that the parking lot was closed for game day, no problem, I’ll find another parking lot. I drove to the alternate lot listed and that one was also closed, wanting you to pay $40-$60 dollars to park, absolutely not! Especially since that won’t be reimbursed. I made sure to attempt to contact the store three times, with no answer, and also sent two text messages to reflex to explain the situation. The rep that responded stated that my time could be adjusted. Okay cool, but I still didn’t know where to park. So now it’s 40 minutes past the start of my Flex Time, to no fault of my own, and I’m communicating actively with the rep from the app. They then tell me that cancelling my flex will negatively impact my score on the app, because it will be an urgent cancellation. HOW, when I arrived on time, and couldn’t find parking, with no assistance from the store! I then asked again if there can be an exception, since this was not my fault, and I was told no! So even though this was not a true late arrival, I’m being penalized for it anyway, and a 24 hour hold will be placed on my account where I won’t be able to claim new flexes, which is ridiculous and needs to be corrected by the company that owns this app. Flexers should not be penalized when situations arise, related to the flex, that are out of their control. This has put such a bad taste in my mouth about this app. Beware, they will blame you for situations that are THEIR fault, not yours. ### 1/5 — No response from support *2026-08-27, version 1.221.1* I used this app a couple years ago without issue. I tried to use it again recently and I can’t get a response from support. My profile was deleted and I’m unable to access it. Very frustrating. Is the app shutdown? Is that why support is no longer available and won’t respond? ### 1/5 — SCAMMERS *2026-08-20, version 1.221.1* They took ALL of my information them rejected my application before I was able to pick up shifts shaking my head!!! And I was on my way to a shift just cancelled ### 1/5 — Can’t get past initial survey *2026-08-14, version 1.219.0* Well I can’t get past the preference survey after logging on keep getting error “Failed to save preferences. Please try again” and tried several times so if you can let me know how to get past this error message then I will update my review but right now that is all I can review :( ### 1/5 — Terrible *2026-08-12, version 1.219.0* I waited over half a year and they still haven’t approved my account. I talk to customer service and they kept saying the same thing over and over again. Telling to keep an eye on my phone to see any updates. It’s been over half a year. ### 1/5 — Thieves *2026-08-02, version 1.218.0* Lies about what hours you worked beware of scam ### 1/5 — Not worth it, keeps getting worse *2026-06-30, version 1.213.0* A year and a half ago when I first joined the app, shifts were typically $18 / hr in New York City. Now they're typically 17.50 or $17 an hour which is just minimum wage. The rates are no longer competitive, nor are they worth the commute time it often takes to get there. They also limit you to less than 40 hours a week because they're too cheap to pay you for overtime. They'd rather shifts not get picked up by anyone than pay people a livable hourly wage for the physically demanding jobs you are expected to do especially inventory, shipment, and other stock shifts. The app is gradually declining in quality for workers and the stores face no consequences whatsoever when managers are racist towards you and unprofessional in other ways. They can't even reach the stores half the time which is incredibly unsafe in case any situation arises that may require them to get in contact with the stores to intervene. They barely offer any of the bonuses they did when I first joined the app. They used to give more holliday bonuses & bonuses for milestone shifts (25, 50, 100, etc) but they took them away. They will give no bonuses when you are doing well and showing up to your shifts on time but will award bonuses to people who are late. Nothing about their app or algorithm makes sense. A store will add you to their favorites list and the app still won't send your phone a notification that shifts have been posted. You have to check the app manually for most shifts because it won't send you the notification even when shifts are appearing on your app. Everything that was good about the platform is now gone and they don't care about employee feedback. Nothing you report ever elicits any action or change from them. You're better off using any other gig app besides this one. #SurvivingReflex ### 1/5 — Waste of time!!! *2026-06-10, version 1.207.0* The shifts that are posted are gone as soon as you get the notification about them. Also, posting on average less than one shift per day, doesn’t make sense. ### 1/5 — just dont use it, its a waste of time *2026-06-05, version 1.207.0* after waiting months, and finally I picked up a shift quickly cause the offers disappear in seconds, they canceled the offer and minutes later they proceeded to reject my application. Honestly this app is a waste of time and they are basicly exploiting the workers. ### 1/5 — Never Could Even Get Started *2026-04-13, version 1.205.0* So frustrating. Filled everything out, and waited several weeks for approval of my account. Updated the app and it had me complete a profile over again. Doesn’t feel like it’s worth the hassle ## Most praised reviews (10 highest-rated) ### 5/5 — Totally Amazing! *2026-08-29, version 1.221.1* This is the best thing for someone obsessed with retail in between jobs ### 5/5 — Reflex is such a flex *2026-08-24, version 1.221.1* To be honest, some flexes are more easier than others, but it’s so nice to make money for a few hours rather than doom scrolling all day. I love the fact that you work when you want and that you’re not obligated to. ### 5/5 — ChiringL *2026-06-24, version 1.213.0* Absolutely fabulous app! Easy and simple to navigate. ### 5/5 — Amazing Opportunity *2026-06-01, version 1.207.0* I’m so grateful to be a flexer for Reflex! ### 5/5 — Top notch employees *2026-05-25, version 1.206.0* Top notch crew and employees. Great layout and clothing to wear and sell. Really nice ### 5/5 — Quick money when I lost my job *2025-12-09, version 1.187.0* Came in clutch ### 5/5 — Professional *2025-12-03, version 1.187.0* I never had such amazing experience with any App like Reflex. The representatives are very quick, very serious, knowledgeable and helpful ### 5/5 — Wonderful customer support *2025-12-03, version 1.187.0* They rely me so quick just like texting to my friend or family. l love this app! ### 5/5 — I love reflex *2025-12-02, version 1.187.0* My experience has been great! ### 5/5 — Reflex scheduling *2025-12-01, version 1.187.0* I love this app; managers need to keep posting on reflex tho ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*