# ReGain - Couples Therapy — user reviews > 542 indexed App Store user reviews of ReGain by BetterHelp, rated 4.80/5 from 13,286 ratings. - Source: https://appshunter.io/ios/app/regain-couples-therapy/id1206964049/reviews - App overview in markdown: https://appshunter.io/ios/app/regain-couples-therapy/id1206964049.md - Rating breakdown: 5★ 11,634 · 4★ 1,185 · 3★ 151 · 2★ 52 · 1★ 264 ## What do users think of ReGain? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient online therapy - 💡 Flexible scheduling - 👍 Helpful counselors - 👍 Affordable service - 👍 Improved communication and relationships **Cons** - 🐛 Technical issues with the app - 🔒 Privacy concerns - 🕰️ Limited availability of counselors - 💰 Expensive for some users **Commonly reported bugs** - Unreliable video/audio quality - Difficulty logging in and accessing account - Inability to switch counselors easily **Most requested features** - Three-way video sessions for couples - Ability to schedule multiple sessions at once - More counselor options based on preferences - Improved customer support and communication ## Newest reviews (13 of 542) ### 2/5 — Better Options Out There *2026-06-29, version 22.0.0* $360 ($90 a week) is pretty standard but they charge you every 4 weeks to consume them and they don’t stack. If you have an inflexible schedule and the therapist’s schedule doesn’t work well, you’re just in a bad spot. Then there is cost, you can get it more affordable overseas at apps like Saya (Philippines but they speak English), who have the same qualifications, cheaper prices, and you are buying sessions - not time slots that are auto-consumed if not used each week. It’s superior in flexibility and cost. I took this expecting a superior product, instead it was just more costly and far less flexible compared to quickly developing foreign English speaking apps. ### 5/5 — Easy & Affordable *2026-06-26, version 22.0.0* Tried a few different people and landed on someone great. Customer service has been responsive and helpful. Overall, amazed at the ease and affordability. It’s been great. ### 5/5 — I love this app *2026-06-25, version 22.0.0* Our therapist has saved our relationships with the people around us and ourselves ### 5/5 — Wonderful *2026-06-25, version 22.0.0* It’s so nice to have a professional at your fingertips. I feel better after a session every time. ### 5/5 — Great couples therapy *2026-06-20, version 22.0.0* Sandra Biddy (Therapist) is awesome and the app is a great avenue for couples to help their marriage. ### 4/5 — New ideas *2026-06-15, version 22.0.0* Speaking with someone who has the education to hear beyond words is helpful as it opens new ideas for moving in new directions. ### 5/5 — Help!! *2026-06-08, version 22.0.0* Found a great therapist for my fiancé and I to work out some problems we’ve run into and found a pretty great therapist to help navigate us through it. ### 5/5 — Easy sign up and first session. *2026-06-06, version 22.0.0* Signing up, payment, therapy matching, and video initial session were so easy to navigate. The therapist I was matched with was very professional with our introductory session- he provided his background and allowed me space to go over my wants and needs out of couples therapy and maybe even personal therapy. We’ll see how this goes! ### 5/5 — Life-Changing Support, Exactly When I Needed It *2026-06-04, version 22.0.0* I cannot say enough good things about Regain and my therapist, Phil Bloomer. When I first signed up, I honestly wasn’t sure how meaningful therapy through a device could feel. I couldn’t have been more wrong. Phil has been an incredible source of support, wisdom, and perspective during some of the most challenging seasons of my life. He is compassionate, thoughtful, insightful, and has a remarkable ability to help me navigate difficult situations while feeling genuinely heard and understood. One of the things I love most about Regain is how accessible and flexible it is. Life is busy, and for many people, finding time for therapy can feel impossible. Regain removes so many of those barriers. Scheduling is simple, appointments can be adjusted right from the app without phone calls or hassle, secure messaging provides additional support between sessions, and there are even classes and resources available on a variety of life topics. I also appreciate that if a therapist isn’t the right fit, you’re able to switch and find someone who is. That flexibility is incredibly important because the right therapeutic connection makes all the difference. For me, Regain has been genuinely life-changing. It has allowed me to receive consistent, high-quality therapy in a way that fits into my real life. Finding Phil and having this level of support available has been one of the best investments I’ve ever made in myself and my well-being. Five stars without hesitation. ### 5/5 — Great listener and patient *2026-06-03, version 22.0.0* Im happy she was curious about our previous experience before judging the current situation ### 5/5 — Great Counselors *2026-05-28, version 22.0.0* This sister platform to BetterHelp will get counseling for someone by video chat when other avenues are dry. Believe me, they can be dry but here you get to talking to a counselor who’s likely a good fit relatively quickly. Regain adds marriage counseling to the BetterHelp setup but my counselor will do individual counseling too. You can trust the confidentiality, etc. Try it! ### 5/5 — Very easy first session *2026-05-28, version 22.0.0* My therapist was very welcoming and relaxing and made it very easy to open up and have casual conversation about the issues that I needed help working on. Such a relief for a first experience with therapy. ### 5/5 — Awesome!! *2026-05-28, version 22.0.0* Both individual and couples therapy have been helpful for me :) I can live a healthier and more intentional life! ## Most critical reviews (10 lowest-rated) ### 1/5 — This is a scam.. *2026-07-27, version 22.0.0* I don’t know how people are giving five stars when you pay for the initial account to get started then wait for a therapist to become available and if they’re not available you’re being charged a full month. I paid the initial start $65 and was paired with a therapist that wasn’t available until 2 weeks later, then the next week they tried to charge me $180 for a full 4 weeks.. it’s only been a week after creation, already made a payment as well as a week before the first meeting, if I don’t pay I don’t get the first meeting… what’s the point? Traditional therapy is more convenient. ### 1/5 — Warning *2026-07-25, version 22.0.0* Good luck getting an appointment… additionally they charge $90 a week regardless if you shrink is able to meet with you.. they do things like schedule separate appointments to with you husband or wife to make more money… it’s a scam .. they don’t send you receipts when they charge you… good luck… could have paid for a divorce lawyer by now ### 1/5 — Completely Unsatisfactory *2026-07-15, version 22.0.0* My wife and I attempted couples therapy. The therapist was terrible and only chimed in to say “exhale” we switched therapist and then could not get her to respond. She then missed our appointment with no follow up. The frustration this service caused only further fueled my wife’s and I problems. 2 months of this service and we are out $640, divorcing and don’t have a single positive thing to take away from this app or service. Truly awful practice. ### 1/5 — If I could give this 0 stars I would *2026-07-13, version 22.0.0* This company is such a joke! I really wonder if they get their therapists from temu. Every single therapist I’ve had from here has been horrible! And for some odd reason, they’re all elderly white woman. They’ve all been unprofessional and I have mental health background, I have 10+ years of experience in private practice so I know the ethical and legal requirements that therapists should review and follow with their clients. One of my therapists would fall asleep during my session and the other therapist was completely invalidating and giving specific directions with biased opinions. ### 1/5 — NOT the best place for therapy. *2026-07-12, version 22.0.0* This is my first time writing down a review for an app, let alone a bad one. I usually don’t do this kind of stuff but this app definitely is the worst experience I’ve had. I’ve also heard some bad comments about this one but decided to give it a try and now i kinda regret it. First off, the unfair payment. This app takes money off your card once a week, and this can be unfair to the customers. I’ve had so many therapists either cancel my appointment or switch it to an inconvenient time or day, making me have to either reschedule or cancel. Once a therapist rescheduled me to 6AM literally couple hours before my appointment and I had to cancel it. There’s also cancellation fees but first time is free. The rescheduling of therapists without even telling me beforehand actually went on for a week. Idk if I was unlucky, but I basically paid for nothing in this case. Now about the “therapists”. This is just my opinion from my personal experience, but I genuinely don’t think the people here are actually qualified therapists. When I finally ended up with one, she didn’t seem like she cared about what I had to say and was very dismissive. At the end she said she doesn’t know why me and my partner even need therapy. Umm yeah we only talked for 45 mins AND you basically didn’t even listen to us how are you supposed to know if we need therapy or not. Overall, waste of money and time, I recommend using couple more bucks for an actual therapist or look somewhere else. THIS IS NOT THE PLACE!! ### 1/5 — Bait and switch *2026-07-02, version 22.0.0* I wanted to get the Gottman card deck. Somehow I ended up downloading this nonsense app and giving an information that I didn’t really want to give. Nothing but the ick here. ### 1/5 — THIS APP IS A SCAM *2026-06-02, version 22.0.0* My partner and I decided to get this app for easy couples counseling while in a long distance relationship. However, when we got into the app we met with a counselor who was very little help for the issue we had in the moment. This was an issue I was willing to overlook and find a new counselor who matched our needs better. HOWEVER I found out today when I checked my account they had been charging me for appointments every single week resulting in a bill over $200. I had only been to one appointment through this app and assumed the payment method I put in the first time I used the app was for my appointment not some sort of subscription or reoccurring payment. I went to try and dispute this claim but there is no phone number to contact. I am a poor college student and I can't afford to just lose $200 to a therapy app that didn't help. Don't use this app if you want to get better or feel supported in a tough time. They will cheat you out of your money and you won't be able to contact them to get it back. ### 1/5 — Scam *2026-05-22, version 22.0.0* I’ve paid for two weeks so far just to receive no help from anyone and I keep being told to wait for a future date that I have to keep paying for until, absolute cash grab of an app taking advantage of sorry individuals and I want my money back ### 1/5 — Won’t stop charging me *2026-05-17, version 22.0.0* I used Regain momentarily is firstly very challenging to find a therapist that could help us due to a unique situation and traveling through different states Ultimately, I canceled they charged me again iMessage for a refund they refunded me and then two days later charged me a random amount and then again the full amount it’s absolutely ridiculous. Horrible. ### 1/5 — Charged with no services provided *2026-05-07, version 21.9.0* Unlike most other apps and sites regain doesn’t take insurance. Charged up front and account canceled before ever paired up with a provider. No responses back to messages. Overall the worst therapist app I’ve ever used and felt more like a scam to get money than actually there to help people. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy! *2026-08-24, version 23.0.0* It was something that was actually doable for a couple like us with little kids. Got us going right away and always worked with our schedule! ### 5/5 — So far so good *2026-08-20, version 23.0.0* Really hopeful. My relationship is blooming. I am eager to know where this takes me ### 5/5 — Helpful *2026-08-16, version 23.0.0* App was user friendly and helpful. Easy to navigate. ### 5/5 — Great App! *2026-07-23, version 22.0.0* Have enjoyed using this app, easy to navigate & complete task I need to. ### 5/5 — My therapist is really helpful *2026-07-17, version 22.0.0* Dea Richardson is such a good therapist. Every session with her is a new lesson for me. ### 5/5 — Therapy therapy *2026-07-16, version 22.0.0* Pretty good ### 5/5 — Great outlet *2026-07-08, version 22.0.0* It has been such a relief to be able to talk to somebody in the ease of which you can connect is really refreshing therapist or at least the one that I have spoken with she is excellent and her job and being able to listen and being able to give recommendations and advice that hit the heart of the matter. CRM ### 5/5 — Great therapist *2026-07-03, version 22.0.0* Found a great therapist for my partner and I. He’s very knowledgeable and a good fit for both my partner and I. We are about eight weeks in and are continuing. ### 5/5 — Therapy that is suited to YOU *2026-07-01, version 22.0.0* Regain is great because it’s very accommodating to each individual. My therapist, Arleen Atkins, is amazing!! She’s helped me change my life in every aspect we have covered! You pick your therapist in a very intimate manner, by their skills, licensing, years of study, gender, sex, age, etc…. If you don’t like someone, you can choose someone else, at no cost or hassle to you. I HIGHLY RECOMMEND! By far the best app for online/virtual therapy that I personally have tried, and I’ve tried 5!!! ### 5/5 — Great first session! *2026-06-29, version 22.0.0* Courtney was an absolute delight to talk to. Got some great advice and pointers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*