# Regal: Movie Tickets Made Easy — user reviews > 596 indexed App Store user reviews of Regal by Regal Cinemas, rated 4.60/5 from 62,439 ratings. - Source: https://appshunter.io/ios/app/regal-movie-tickets-made-easy/id502912815/reviews - App overview in markdown: https://appshunter.io/ios/app/regal-movie-tickets-made-easy/id502912815.md - Rating breakdown: 5★ 47,656 · 4★ 9,472 · 3★ 1,630 · 2★ 806 · 1★ 2,875 ## What do users think of Regal? Overall sentiment: neutral **Pros** - 🚀 Convenient ticket purchasing - 👍 Rewards program - 🚀 Easy to use - 👍 Reliable app - 👍 Helpful staff - 👍 Family-friendly **Cons** - 🐛 Buggy app - 💰 Inconvenient fees - 🚫 Restrictive seat selection - 🚫 Difficult to cancel subscription - 🚫 Poor customer service **Commonly reported bugs** - App frequently logs users out - Ticket purchase errors - Rewards tracking issues - Compatibility problems with newer iOS versions **Most requested features** - Ability to add gift cards to app - Improved rewards system - Ability to see movie trailers in-app - Apple Watch app integration - Ability to purchase concessions through app ## Newest reviews (18 of 596) ### 2/5 — Ordering Tickets & Order History *2026-08-21, version 12.0.1* Two stars because to order tickets for Avengers/Dune 3 months ahead you have to keep clicking show more and scrolling down which is really inconvenient. Additionally on the AMC app they show movie posters in the order history whereas we get bland lines of text that only show 2-3 movies at a time. I should be able to scroll through my movie history for the year and see the poster for every movie I’ve seen this year. ### 3/5 — Upgrade removed feature *2026-08-20, version 12.0.1* Just got the new upgrade and now am not able to see the rewards I have redeemed with points, but have not yet used. They used to appear when you flipped the id card around. This helped know what to use at the concessions but now I guess we have to keep track ourselves. The new UI has some good feel to it and more compact, thank you. Hope the feature returns. ### 3/5 — App Needs Optimization *2026-08-20, version 12.0.1* Great service, but the app overheats the iPhone 14 Pro Max like crazy. ### 3/5 — Developers *2026-08-19, version 12.0.0* Lifetime points count was removed from account. Why? ### 2/5 — App issue with inbox *2026-08-18, version 12.0.0* I am excited to read my inbox for deals. But the inbox doesn’t allow me to open the messages. It started with the update last month ### 1/5 — Booking fee *2026-08-18, version 12.0.0* Now your booking fee is 2.50 for each ticket instead of 2$ Just why I have to pay for each ticket separately? ### 1/5 — App is junk *2026-08-16, version 12.0.0* App doesn’t work, put email and password in and says account can’t be found even though I have had tickets emailed to me. App won’t let me verify my email. ### 1/5 — saying out of date *2026-08-15, version 12.0.0* one day i went on the app and it says out of date i thought it was normal so i updated it and it says out of date again i have been updating it for weeks now it needs to be fixed. ### 4/5 — Does the job *2026-08-14, version 12.0.0* Surprised that in 2026 there’s still an option for standard theater THEN RPX digital w/ surround. You would think RPX would be the standard in this day and age. Like double the money to see a movie. ### 1/5 — Super glitchy! *2026-08-11, version 11.25.0* Unable to create account. The app doesn’t respond. Had to book via other vendor. Extremely poor UX ### 1/5 — Terrible *2026-08-11, version 11.25.0* Terrible ### 2/5 — Terrible company *2026-08-10, version 11.25.0* Don’t use this company. The only saving grace is their venues. Everything else sucks in equal measure. Customer service is beyond terrible. Ask a simple question like “hey do I have to refund my tickets to reschedule my movie time?” They’ll refund half of your order forcing you to do it yourself and proceed not to answer the simple question. Do you want convention service like a human who can answer your questions? Good luck. God awful. Don’t waste your money here. Worst mistake I made trying to book a few tickets for my employees. ### 2/5 — unable to use rewards *2026-08-09, version 11.25.0* I’ve been unable to use my rewards for over a year because the app tells me it’s out of date!!!! It’s updated to the newest version. very annoying >:( ### 1/5 — Netflix is truly unlimited *2026-08-07, version 11.25.0* You pay for an unlimited service you expect it to live up to its name. I wanted to see two movies back to back but was told I had to wait 90 minutes before seeing a 2nd movie. Seems like shooting yourself in the foot when every other monthly subscription is truly “unlimited”. I see why movie theaters are dying. Unnecessary and arbitrary rules designed to inconvenience and frustrate the customers for no reason. ### 1/5 — Wrong Movie Times *2026-08-06, version 11.25.0* I get to the counter to buy my tickets for the 3:00 show. We don’t have 3:00 only 6:00. We have 2:00 but that has started. I could have made 2:00. But now I get to wait 3 hours. ### 1/5 — just use the site *2026-08-05, version 11.25.0* cannot log in ### 1/5 — Cant log in to my account *2026-08-04, version 11.25.0* fixed my password, and still cant log in very hard to use ### 1/5 — Consistently awful *2026-08-04, version 11.25.0* Terrible issues every single time I’ve ever had the misfortune of trying to use this app to purchase movie tickets. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app won’t let me sign in *2026-08-25, version iOS App Version 12.1* I was able to sign in through the website but the mobile app says I have no account.. this is ridiculous ### 1/5 — Booking Fee *2026-08-23, version 12.0.1* Regal should be ashamed of themselves. I’ve been using this app for years and never really noticed the four dollar fee applied to each ticket. This should be a complete crime to the fullest. I’ve been using this app since 2005. A trip to the movies is already pricey to begin with. ### 1/5 — Login doesn't work *2026-08-23, version 12.0.1* Forgot password doesn't work, login doesn't work ### 1/5 — App update terrible *2026-08-23, version 12.0.1* The latest update removed the free things uploaded to the card. In previous versions you just click on the Regal member card and any free foods would be listed there. Now that feature is gone so I can’t see anything that resembles that anywhere. Also, when I tried to report that on the app support, that option isn’t one of the categories listed so I can’t ask for support with it. That is so user unfriendly and unacceptable. Whoever comes up with these updates clearly aren’t a user and aren’t aware of how customers are using the app. Please fix this. ### 1/5 — Horrible update *2026-08-22, version 12.0.1* This app used to be solid and stable, but each update gets worse and worse. Latest update the worst yet. Unlimited membership QR code no longer is recognized at the theater and available rewards disappeared from the app interface. ### 1/5 — Wow, No more LIFETIME CREDITS *2026-08-21, version 12.0.1* I WAS very happy with Regal tracking my Lifetime Credits, but now they have removed that feature. It was a lot of fun earning credits because of the Lifetime Credit tracking system. But, in reflection, to get a “hotdog” using credits actually costs you $80.00 (8,000 credits)! Regal has gotten very cheap and now you can’t even send feedback (which they never answered anyway) through the app. They never even gave you the credits they offered for watching movies on opening weekends! They couldn’t even give you credits when you used a receipt! Way to go Regal to discourage your “Valued Unlimited Users”! ### 1/5 — Poor UX *2026-08-20, version 12.0.1* The Regal app was already painful to use (how is the month not included in the scrolling date carousel??), but the new app update made it worse. Customers can no longer view their rewards and the account number is so faint it’s illegible (and not ADA compliant). ### 1/5 — App Update Doesn’t Recognize Unlimited Members *2026-08-20, version 12.0.0* My Regal App updated today and I tried using the app at a kiosk at two different movie theaters and neither recognized my Unlimited account. One usher said that is happening to every unlimited member. I was told to go to the snack bar to get my ticket. The attendant had to find my account by telephone number. I hope Regal fixes this fast. Frustrating. ### 1/5 — Horrible update *2026-08-19, version 12.0.0* The latest update is awful, especially the My Rewards section. You can no longer view rewards loaded onto your account, nor can you even read the account number when you flip the card. I use the app all the time, and this is just awful!! ### 1/5 — Unbelievable *2026-08-19, version 12.0.0* 9 hours after the Dune 3 70MM tickets dropped and the app still doesn’t work. After only a few months ago, when the very same thing happened with the Odyssey. Did you just do absolutely nothing? I guess I’ll just go see it in another format. At AMC. ## Most praised reviews (10 highest-rated) ### 5/5 — I’m a returning customer, *2026-08-19, version 12.0.0* She picked the flick. ### 5/5 — You broke the app *2026-08-19, version 12.0.0* Whatever update you did has ruined the app and I’m unable to use my points for tickets for this weekend. I was forced to change password from my working password and then my new password doesn’t work. Edit: ended up having to restart phone after the update , was just frustrating experience when trying to get tickets quickly for the 4DX, thanks for reaching back out ### 5/5 — Great theater *2026-06-30, version 11.22* Manager gave us 4 free tickets since we had to leave early ### 5/5 — Log in issue *2026-05-05, version 11.19.0 (10605)* I have tried resetting my password multiple times and it still won’t let me log in. The app and website both aren’t working. ### 5/5 — App is not working *2026-02-14, version 11.12* The app is not working. You can’t look for movies. The website said I am blocked. I am reading other people reviews that seem to say the same. Try to deleting the app and uploading it again, but nothing changed. Regal fix your app. ### 5/5 — AMC A List, their app, and customer service are better *2025-12-27, version 11.7.2* At Regal they believe it is a better use of company resources to pay multiple people to not read customer support emails before responding to them with copy pasted messages than to have kept an app programmer on board to make sure their app works for their patrons. As such you cannot manage your own subscriptions without 24-48 hour delays at a time. And as previously stated, the person who responds won’t actually read or acknowledge your issues before “passing them on”. Get AMC A List it’s the same price but better customer service and app functionality This is what job security looks like ### 5/5 — Love the app & the service *2025-11-11, version 11.7.1* Absolutely love the membership and the app works beautifully! Great job guys, no bugs no issues works perfectly all the time. Can’t ask for better experience. ### 5/5 — Regal *2025-09-06, version 11.5.0* Thank you for adding Shrek 5 on July 1st release date on app ### 5/5 — Ray ID *2025-08-28, version 11.5.0* Initially I was extremely happy with the APP and had built up almost enough points for free tickets. Unfortunately, I tried to use the app, I received a message from CLOUDFLARE, 973eaaf70e1fcebRAY ID, I am blocked and send a message to the developer. UUUGH! UPDATE: Just to clarify, because I was blocked, I was directed to send the info to the app developer for feedback on issue. The issue is/was RAY ID and not the app. I am very satisfied with the ease of using the app. ### 5/5 — Awesome *2025-08-28, version 11.5.0* Since I signed up for the unlimited plan, this is almost the best App on my phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*