# Regence Empower — user reviews

> 97 indexed App Store user reviews of Regence Empower by Onlife Health, Inc., rated 2.50/5 from 240 ratings.

- Source: https://appshunter.io/ios/app/regence-empower/id1457600299/reviews
- App overview in markdown: https://appshunter.io/ios/app/regence-empower/id1457600299.md
- Rating breakdown: 5★ 66 · 4★ 17 · 3★ 9 · 2★ 26 · 1★ 122

## What do users think of Regence Empower?

Overall sentiment: negative

**Pros**

- 👍 Easy to use interface
- 🎯 Helpful for tracking wellness goals
- 💰 Convenient access to rewards on-the-go
- 🤝 Fun team challenge features
- ✅ Good underlying health programs

**Cons**

- 🐛 Frequent app crashes and freezes
- ⏳ Extremely slow performance and loading times
- 🔄 Infinite update loop preventing app access
- ❌ Login failures and authentication issues
- 🔌 Poor device synchronization (Apple Health, Fitbit, etc.)
- 📊 Blank or non-functional screens
- 💔 Rewards redemption system broken
- 🎯 Health assessment gets stuck or won't load
- 📧 Email verification not working
- 🖥️ Poor UI/UX design and outdated interface
- ⚠️ Persistent bugs unfixed for years
- 🔐 Password reset feature non-functional

**Commonly reported bugs**

- Infinite update loop - app prompts to update but no update available in App Store
- Login screen stuck with spinning loading circle indefinitely
- Health assessment screen goes blank after loading
- App crashes on launch or during navigation
- Pin code entry loops back to itself
- Forgot password/username reset feature spins forever
- Device synchronization fails with Apple Health
- Rewards redemption page non-functional or history not clickable
- Email verification emails never arrive
- App freezes when switching between screens
- Registration button doesn't work
- Sign up and password reset links broken
- Inconsistent step syncing from fitness devices
- Challenge progress not displaying correctly
- App requires re-login every session

**Most requested features**

- Improve UI/UX design with modern interface
- Add Face ID or biometric login
- Better integration with Apple Health and fitness devices
- Expand social features and team challenges
- Improve performance and loading speed
- Add dark mode option
- Better email notification system for rewards

## Newest reviews (16 of 97)

### 2/5 — Redemptions

*2026-04-03, version 14.1.0*

Redemptions have been unavailable for far too long, and I’m not able to log eligible activities

### 1/5 — Useless update button

*2026-02-24, version 14.0.2*

Why say there is an update needed and when you click on the update button it takes you to the App Store and the only option is to open the app again! Get this fixed!

### 1/5 — App issues- buyer beware

*2026-02-23*

I did the App update to version 14.0.2 from my App Store as prompted. Then when I try to login, the same prompt pop-up happens and I’m taken to the App Store again where there is no update to do. What is happening ??!?? I have turned my phone off and on and deleted the app only to install it again where the same cycle happens. I am stuck and unable to get access to my health information. Please fix your App issues!! You have hijacked my personal information and left me without a way to access it. Not cool. This is a warning to anyone who is thinking of using this App. Beware of the trap!

**Developer response:** Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

### 1/5 — What happened

*2026-02-23, version 14.0.2*

This used to be great. I would do my annual surveys and log my appointments and get my $ as an incentive. Now it won’t even open. It tells me I had to update the app which I have. It still tells me I have to update. So I just go in circles.

### 2/5 — Can’t do a update

*2026-02-21*

I keep trying to get on the app and it tells me that there is a update so when I hit to update it goes to the app says open and it just keeps going in circles and not being able to update. What do I need to do I have uninstalled and reinstalled and it still doesn’t work.

**Developer response:** Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

### 1/5 — Unable to access

*2026-02-20, version 14.0.2*

This has been a great app until version 14.0.2. When I try to access the app, a pop-up hard directs me to the App Store to update to the new version. I’ve deleted the app, refreshed my phone with no luck. Now Regence Empower is useless to me.

### 1/5 — “Need to update” even when it’s already updated

*2026-02-20, version 14.0.2*

I updated it and every time I go to login it doesn’t let me and says I need to update. I deleted the app and redownload it. Happened again.

### 1/5 — Keeps asking to Upload to Latest version

*2026-02-20*

I have the latest version currently available in the iTunes Store, but the app continues to prompt me to update to version 14.0.2. I’ve already tried deleting and reinstalling the app, but the issue persists.

Because of this, I’m unable to log in or use the app. It keeps sending me into a loop: directing me to the store, showing that no update is available, reopening the app, and then prompting me to update again.

**Developer response:** Thank you for taking the time to share your feedback. We’ve made an update to address the behavior you described, and the app now works as expected on the current version. If you’re still seeing this message, please confirm you have the latest version installed and try reopening the app. If the issue continues, our support team is available to assist Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

### 1/5 — Terrible

*2026-02-18*

I have never had an app work so poorly. We’re pushed to use it and complete the assessments through work but then can’t even navigate anything on the app. It tells me I need to update it but then when I click the update link it takes me to the app store with no where to update. I have tried many times to verify my email, as it prompts me to do so every time i log in to the app. I never receive an email. I’ve tried many times and nothing ever comes through. I’ve checked all folders including junk/spam. I have no way of seeing the biometric screening I went to do this week. It’s not even showing up in the “in progress” section. At this rate I’ll be surprised if I’m ever able to claim/redeem the promised rewards. I’m surprised nothing has changed, considering similar reviews were made 2-3 years ago.

**Developer response:** Thank you for taking the time to share your experience. We’re sorry it hasn’t met expectations.

The update prompt behavior you mentioned has been addressed, and the app should now work as expected on the current version. Please confirm you’re running the latest release.

Repeated email verification prompts and missing confirmation emails are not expected. Please contact our support team at 877-709-0201 (Monday–Friday, 7 am–9 pm CST) so they can review your account and assist directly.

We appreciate your feedback and are continually working to improve the overall experience.

### 2/5 — Good ideas, poor execution

*2026-01-12, version 13.13.2*

The app is glitchy and doesn’t always save. It’s also not easy to understand what assessments I’ve completed and which ones I need to complete. The rewards are also not adding up correctly.

### 1/5 — Horrible

*2025-11-18, version 13.12.0*

Can’t even log into my account at all!!! I’ve uninstalled and installed again and the app just doesn’t work directly. Super frustrating

### 1/5 — Login

*2025-11-17, version 13.12.0*

Another useless update. The year is almost over and I haven’t been able to access my reward benefits. I have called customer support and still nothing.

### 1/5 — Login

*2025-10-17, version 13.11.1*

I haven’t been able to login in all most a year

### 1/5 — Login

*2025-09-09, version 13.10*

I haven’t been able to login in all most a year

### 2/5 — Second rate

*2025-06-27*

Tried to use the 'forgot password/username' feature. It just spins and spins and spins forever, you never are able to actually reset the password or retrieve it. It looks like something that was developed in 2003.

That is in no way a slam on the programs that are hosted in Regence Empower. They are good programs, and they provide benefits to those people who pursue them. It's too bad that such worthwhile programs are put on such a second rate platform.

Not to mention the terrible experience of trying to sync an iPhone or Apple Watch to keep track of your progress. Anybody who can accomplish it gets an award. I used to sync my Fitbit to the system with absolutely no issues.

**Developer response:** We apologize for the inconvenience and we'd like to help you get into the application. We're sorry to hear that the forgot username feature is not working as expected and we've begun an investigation on our side. In the meantime, please reach out to our support team at 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our members will be happy to assist you with your issues. We are also investigating the Fitbit syncing issue mentioned, as you mentioned this worked recently so we're concerned that something broke and are committed to fixing it. We're committed to resolving these issues and ensuring a more reliable experience for you.

### 1/5 — Tooooooo Sloooow

*2025-06-18, version 13.7*

It takes a long time to display data. Performance improvements are needed.

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible

*2026-08-26*

The UI is clunky, it takes forever for it to sync my Apple Health data, and now it won’t even let me log in at all! I’ve tried redownloading the app a million times and it doesn’t help. Just takes me to a blank white screen after telling me my iPhone is offline (although it very clearly is connected to WiFi). I really need this to work so I can sync my steps for a work challenge next week so I am pretty frustrated.

**Developer response:** We're sorry, especially with a work challenge coming up and your steps on the line. The login and white screen problems have been fixed on our side. We know you've reinstalled more than enough already, but one more fresh install now that the fix is live should get you in and syncing. If it doesn't, please call us at 877-709-0201, Mon–Fri 7AM–10PM CST and we'll make sure you're ready before next week.

### 1/5 — Awful App

*2026-08-19*

After getting passed the login page I just get met with a white screen and there is no way to get passed it. I have undownloaded and redownloaded and nothing seems to work. It seems with they don’t take care of this app as someone had this same problem over a year ago in the reviews. That’s pretty terrible.

**Developer response:** This app matters to us and getting stuck on a white screen with no way forward is exactly the kind of thing we want to catch. It's been fixed on our side now, so please close and reopen the app and try again. If you still hit the wall, call us at 877-709-0201, Mon–Fri 7AM–10PM CST and we'll help you through it.

### 1/5 — Won't open

*2026-08-15*

I've been using this with not many problems for a few months.  Starting today when in try & open it I just get a white screen.  I've deleted the app & it does not show on my phone app list.  When I try and download a fresh version it shows that I have the app already.  I'm stuck in limbo now.

**Developer response:** Thanks for the detailed report, and sorry you've been stuck! We've fixed this and are working to get it live as quickly as possible. If you need help in the meantime, call us at 877-709-0201 Mon–Fri 7AM–10PM CST. We look forward to getting you back up and running soon.

### 1/5 — Ineffective app

*2026-07-24, version 14.5.3*

Waste of time. App crashes constantly. I was told by my employer that I would receive gift cards by completing tasks within the app but it crashes before I can even see if the rewards are there.

### 1/5 — Poor

*2026-06-10, version 14.4.0*

Functions on the website never works and it goes on days without being available to access it.

### 1/5 — Cant redeem rewards

*2026-04-05, version 14.1.0*

Unable to redeem. The button no longer shows. Annoying

### 1/5 — Fix the App

*2026-03-02, version 14.0.3*

I’d like to use this app for WellPower activities, but there are significant log in issues and I’m unable to even access the activities from the app. It’s completely unusable.

### 1/5 — Not updating

*2026-02-25, version 14.0.2*

I’ve tried for a few days now to re-download the app because it says there’s an update every time I go to it. And when I go to the App Store, all it says is open there isn’t an opportunity to re-download it. It’s super frustrating as I am trying to log things and can’t.

### 1/5 — Struggle to update

*2026-02-25*

I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

**Developer response:** Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

### 1/5 — Unable to use/uodate

*2026-02-25, version 14.0.2*

I went to open the app and it told me the version I had was out of date.  So I updated it.  It still tells me to update to newest version.  When I go to the App Store, it now says “open” and upon opening it, it again tells me to update.  What a vicious cycle.  App is unusable!

## Most praised reviews (10 highest-rated)

### 5/5 — Great app, bugs fixed

*2026-02-26*

I’m amending my previous review now that the infinite death loop bug has been fixed. The app is a good way to stay in shape and meet your health goals. I would recommend!

**Developer response:** Thank you for updating your review — we truly appreciate you giving the app another try. We’re glad to hear things are now working as expected and that the app is helping you stay on track with your health goals.

Thanks for the recommendation!

### 5/5 — Love this App

*2025-02-17, version 13.1.1*

I really love this App!
Super easy to use, but also full of useful information!

### 5/5 — App works great

*2024-08-27, version 12.10*

The app worked just as expected for me. I believe the complaints in prior reviews have been addressed and rectified. The assessments are easy to complete and redeeming my rewards for an Amazon card was simple and quick.

### 4/5 — So helpful to have on the go!

*2025-10-31, version 13.11.1*

I have found it really handy to have access to rewards on the go with the app.

### 4/5 — So helpful to have on the go!

*2025-02-05*

I have found it really handy to have access to rewards on the go with the app. I also enjoyed engaging in our most recent team challenge! I would love to see more social-leaning features, like team challenges, because it’s so fun to challenge eachother to engage in healthy activities 😀

**Developer response:** Hello! We're glad to hear you're enjoying the app and appreciate the feedback, as we're always looking to improve the user experience!

### 4/5 — So helpful to have on the go!

*2024-11-28*

I have found it really handy to have access to rewards on the go with the app. I also enjoyed engaging in our most recent team challenge! I would love to see more social-leaning features, like team challenges, because it’s so fun to challenge eachother to engage in healthy activities 😀

**Developer response:** Hello! We're glad to hear you're enjoying the app and appreciate the feedback, as we're always looking to improve the user experience!

### 4/5 — So helpful to have on the go!

*2023-09-13*

I have found it really handy to have access to rewards on the go with the app. I also enjoyed engaging in our most recent team challenge! I would love to see more social-leaning features, like team challenges, because it’s so fun to challenge eachother to engage in healthy activities 😀

**Developer response:** Hello! We're glad to hear you're enjoying the app and appreciate the feedback, as we're always looking to improve the user experience!

### 3/5 — Struggle to update

*2026-03-04*

Edit: app bug has been resolved after a week or so. Still a bit of a clunky app and need to regularly open Apple Health and then the Empower app to get Empower to pull latest fitness/step data in. 

Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

**Developer response:** Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

### 3/5 — Just... okay

*2026-01-05, version 13.13.2*

This app needs an overhaul, mostly in UI/UX. I've seen much better options out there, and I wish this one would catch up to some of the better apps.

### 3/5 — Can’t create new user

*2024-10-17, version 12.13*

I just get the blue spinning circle that never stops spinning

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*