# Regence Health Insurance — user reviews > 129 indexed App Store user reviews of Regence Health Insurance by Regence Health Insurance, rated 4.30/5 from 1,780 ratings. - Source: https://appshunter.io/ios/app/regence-health-insurance/id1032114463/reviews - App overview in markdown: https://appshunter.io/ios/app/regence-health-insurance/id1032114463.md - Rating breakdown: 5★ 1,225 · 4★ 256 · 3★ 74 · 2★ 39 · 1★ 186 ## What do users think of Regence Health Insurance? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Helpful medical info - 🚀 Clear and easy claim submission **Cons** - 🐛 App crashes/doesn't work - 🐛 Login issues - 🐛 Buggy after updates - 🐛 Redirecting/loading issues - 🐛 Useless/non-functional app **Commonly reported bugs** - Login doesn't work - App crashes on opening - Redirecting loop after login - Can't access messages/claims - Syncing issues with website data **Most requested features** - Add Apple Wallet integration - Improve search/filter for in-network providers - Add prescription drug coverage/pricing information - Improve iPad optimization - Add ability to view authorization status ## Newest reviews (20 of 129) ### 3/5 — Problems with dynamic font sizes, displaying member id card *2026-08-30, version 3.18.0* I tried to talk to an advice nurse via chat on the app. The text size was HUGE - at lease 30pt and sometimes up to ~72pt?, and constantly shifted in size in the chat. I couldn't use the chat. I had also been informed that I would need to have my memberID ready, so I tried to pull it up on my screen in the app, and when you do that, there is no way to exit out of the card display screen, you have to force quit. Both of these feel like a testing problem - I'm on an iPhone SE and I suspect that they simply did not test this interface for smaller viewports and people who need larger text size on their phones. Between this and the phone system hanging up on me after I'd been in the queue for 10 minutes when I tried to call in, I am displeased ### 4/5 — App won’t open *2026-08-23, version 3.18.0* I have reinstalled 5 times and only get a blank screen - the app will not open ### 3/5 — Regence sucks *2026-07-07, version 3.15.0* The app is ok, but Regence sucks. This is the first insurance company I've ever hated. They try to fight my more expensive medications, and don't even cover Vowst. ### 4/5 — Latest update broke the app *2026-04-20, version 3.13.0* Just updated on 4/19/26. App immediately crashes upon login from iPhone running iOS 26.2. ### 2/5 — Keep trying *2026-03-26, version 3.12.0* Was told this would help as I am Idaho resident but my daughter is very ill so I’m back and forth. So far hasn’t helped me do anything! I like it otherwise ### 1/5 — Regence sucks *2025-12-10, version 3.9.1* This app is worthless ### 1/5 — App not working *2025-12-03, version 3.9.1* So whenever I try to login it loads but does not pop up the next step towards going to your account. Only time I actually login is when I go through my browser. Wish they can fix the app. ### 1/5 — Takes forever to log in *2025-12-02, version 3.9.1* Force close and try multiple times and you can never get logged in. Forget the app and just the website. Waste of space and time. ### 1/5 — Horrible *2025-09-30, version 3.8.0* The app hasn’t worked for me in MONTHS! Face recognition acknowledges me and just spins…if I enter my password, it just spins. I cannot get past login. It’s not a password issue because the website works just fine. I’m on the most updated version and it’s just as bad as previous versions. It’s really 1/2 star for me ### 1/5 — Will not open *2025-09-30, version 3.8.0* The app allows the sign ok. It redirects to another place and NEVER connects to new site. Not good when I am traveling. ### 1/5 — Never opens *2025-09-08, version 3.7.0* This app never opens. I even try to force close it and reopen it… still nothing but a spinning blue sunburst. ### 1/5 — Stopped working *2025-08-17, version 3.6.0* App completely stopped working out of nowhere and will not let me log in ### 2/5 — This app will not allow uploads *2025-08-10, version 3.6.0* No so happy that I cannot upload a beautiful scan that i moved to the photos, for the upload- and it would not open. So instead an unreadable photo is what I used. It better not be declined because it’s illegible. ### 1/5 — “Redirecting” indefinitely *2025-07-26, version 3.6.0* I’ve had this account for years. “Your account has been verified, we’re redirecting you to the regence experience” indefinitely and never loads ever. It’s like the girlfriend experience and it’s time to break up Regence. Bye bye. ### 1/5 — App won’t open *2025-06-11, version 3.4.1* The app will not open even with new update. ### 1/5 — Cannot even sign in *2025-06-09, version 3.4.1* The app is stuck “redirecting” after verifying otp code. How dis this even go to production with this issue. Joke of an engineering team. ### 1/5 — Stopped Opening *2025-06-08, version 3.4.1* App worked fine for a long time, but after the latest update it stopped working all together and just sits on the sign in screen but doesn’t go anywhere after submitting login credentials. ### 1/5 — Doesn’t Work *2025-06-05, version 3.4.1* App won’t open/load and hasn’t for several months. Disappointing. ### 1/5 — It doesn’t load *2025-05-25, version 3.3.1* It doesn’t load ### 3/5 — Dysfunctional app *2025-05-21, version 3.3.1* The current app on an iPhone will not open using facial recognition. This needs to be fixed. ## Most critical reviews (10 lowest-rated) ### 1/5 — 2FA is broken!! *2026-09-01, version 3.18.0* 2FA is great for security, BUT YOU HAVE TO SEND ME THE CODE PROMPTLY! 15 minutes after I give up, 5 expired codes come to my email. It's like Regence has 1 intern write these emails by hand and send them via carrier pigeon. Thanks for making it impossible to use this app. Let me use a FIDO key ffs. ### 1/5 — Terrible App *2026-07-24, version 3.17.0* This is a terrible app. New job made me transition from Kaiser (so much better) to this, and it's like stepping back in time. Most of the links included for provides give 404 or null responses, and its intuitiveness is best described as clunky. ### 1/5 — Absolutely worthless app *2026-07-02, version 3.15.0* Nothing works in this app. You can’t access any information you want to see. Their assistant chat is worthless. It says “we’re unable to assist with this issue”. A monkey ridding a unicycle could’ve programmed a better app. ### 1/5 — Read the privacy agreement *2026-06-23, version 3.15.0* Did you read the privacy agreement or did you just click accept like a sheep? In using this app you agree to allow Regence to use your location data. The irony of the privacy agreement where they say tell you that your data is impotent to them and I’m the very next paragraph you agree to hold Regence harmless is they lose all your data. In 2025 Regence suffered a data breach that lost all of their subscribers information and basically screwed the lives of 40 million Americans. Then they experienced what they described as a “Significant Data Breech” again in 2026. Clearly Regence cares so much about their subscribers. ### 1/5 — Scummy *2026-05-17, version 3.14.1* They make it as difficult and annoying as possible to submit claims, with all sorts of pitfalls that will make your submission deniable. ### 1/5 — Pathetic app *2026-05-15, version 3.14.1* The amount of money is that Regence making is they cannot hire people who make their app useful, to add payment method I need to call the automatic line? Is it 1980s? Why I cannot do this in the app itself why you cannot add Apple Pay to the app? What are you guys doing in your office, if you making difficult for the customer to pay for the service. ### 1/5 — Fails to launch *2026-04-01, version 3.12.0* Who tested this? I thought Apple was supposed to screen apps like this. ### 1/5 — This app is garbage *2026-02-04, version 3.11.0* Why is this app so hard to use and glitchy?! It is not user friendly ### 1/5 — App stuck on login screen *2026-01-17, version 3.10.0* Notable to get past login for this app. ### 1/5 — App doesn’t work *2025-12-10, version 3.9.1* Really needs to be updated. Doesn’t go past login and just spins ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2024-07-09, version 2.28.0* Easy to use ! ### 5/5 — Filing a claim *2024-04-30, version 2.26.0* They make it very easy to do! ### 5/5 — Using the submit claims feature *2024-03-22, version 2.25.0* User friendly. ### 5/5 — Love the functionality *2023-07-20* Alerts on what I need to do next, the ability to submit out of network claims through the app, and outputs of all my financial information to track. I like the features and it “just works” which is exactly what I need. ### 5/5 — Great app! *2022-03-10, version 2.1.1* This app is well designed. I am able to find what I need easily and really do enjoy the new care timeline feature- it’s GREAT for seeing timing of my kid’s vaccinations! ### 5/5 — Life saver *2021-09-08, version 1.3.8* This app makes tracking my health Insurance statistics much easier. And so far I have not experienced any issues with it. I can submit claims through the app without a problem. ### 5/5 — Great! *2021-06-17* I’ve only been with Regence for about 2 months now and I am definitely impressed! The last company o was with us no app and their “mobile” version of their website was horrible to navigate and atrocious to look at. I love that everything is available in the app and if I can’t find it, I can call. SUPERB! ### 5/5 — Clear and easy claim submission *2019-08-06, version 1.2.0* Really liked the suggestions throughout. Prescription guide was good for discussions with my physician. Claim submission online through the app is SUPER EASY ### 5/5 — Helpful medical info app *2018-11-07, version 1.1.26* I was easily able to confirm the specialist was in plan. Very helpful when stressed about a medical issue. ### 5/5 — It works *2018-09-26, version 1.1.25* It is very helpful to log in and see how much more in medical bills you have to pay on top of your premiums. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*