# Regus: Offices & Meeting Rooms — user reviews > 392 indexed App Store user reviews of Regus by Pathway IP II GmbH, rated 4.50/5 from 2,510 ratings. - Source: https://appshunter.io/ios/app/regus-offices-and-meeting-rooms/id387924487/reviews - App overview in markdown: https://appshunter.io/ios/app/regus-offices-and-meeting-rooms/id387924487.md - Rating breakdown: 5★ 1,959 · 4★ 255 · 3★ 83 · 2★ 45 · 1★ 168 ## What do users think of Regus? Overall sentiment: negative **Pros** - 🚀 Easy to book offices - 🌟 Great customer service - 💼 Convenient office locations - 🌇 Professional office environment **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow and clunky app performance - 🔒 Poor account management and security - 💰 Expensive with hidden fees - ❌ Unreliable service and broken promises **Commonly reported bugs** - App crashes on launch or login - Booking issues and incorrect reservations - Compatibility problems with iOS 18 and newer - Inconsistent or missing functionality **Most requested features** - Ability to view invoices and pay through app - Easier booking and reservation management - Improved location search and availability - Better integration with Apple Wallet ## Newest reviews (20 of 392) ### 3/5 — Using the digital key is now painfully slow *2026-06-03, version 26.05.2* What gives? I use this every day. I don’t need instructions each time. Also it loads much slower than it used to. It’s like no one on product or engineering actually uses the app as a digital key. Thanks. Fellow product manager. ### 1/5 — La nueva actualización va fatal *2026-06-02, version 26.05.2* No permite ver el pin de impresión. No se por qué lo cambian por algo que va peor… seguro vibe coded ### 1/5 — Ruim *2026-05-28, version 26.05.2* Pra não dizer outra coisa, nunca vi um app com essa experiência. Se existe 2 botões um pra destravar a porta e outro para reserva, pq eu colocaria mais uma ação no botão de destravar a porta sendo que ja existe o de reserva….Ja é ridículo que o app demora carregar pra abrir a porta e agora ficou pior com mais ação, fico quase 5 min esperando a boa vontade do app. ### 2/5 — They Sell Your Data *2026-05-28, version 26.05.2* Giving 2 starts because it does exactly what it says it does but they defiantly sell your data. I got a massive influx of spam calls the minute I signed up ### 1/5 — Ridiculous hidden fees *2026-05-23, version 26.05.0* Went to reserve a desk for the day and was told it would cost $61.88 - got to the checkout and they literally doubled the price because of “out of hours fee”. So slimy. Just give the cost upfront and don’t try to hustle people out of money. ### 1/5 — Not recommended *2026-05-11, version 26.04.0* Company charges hidden fees, stay away from ### 1/5 — Scam company! *2026-04-06, version 26.03.01* Stay away from this company. This the most worst business practice ever. They charge me $205 for a virtual office that I couldn’t use because the state of Virginia of commission couldn’t recognize their office address. I cancelled the service right away and I tried to cancel the account and remove my debit card but I couldn’t because you most add a new card for payment and then you can remove one they make you to keep a payment method, they won’t allow you to remove your debit card. I requested a full refund. It’s been a month and I only received couple emails “sorry we couldn’t find your account”. Of course they know my account I sent them my phone number and email. I tried to contact them multiple times and even I sent en email to the CEO as well as a CC. Now I have a balance of $95, they are charging me for a service that I couldn’t use. Make you a favor, stay away from this company. ### 1/5 — Login issues *2026-04-04, version 26.03.01* Never can login ### 1/5 — Do not ever sign up for this predators, you wont be able to cancel and they keep charging *2026-04-02, version 26.03.01* Avoid Regus (IWG) at all costs – Extremely poor customer service and predatory billing practicesI strongly recommend that everyone stays far away from Regus and IWG plc.Their customer service is consistently poor and often completely unresponsive when you try to resolve issues. As soon as any payment is late or disputed, they turn extremely aggressive with collections and escalate very quickly.The billing practices are especially unfair and misleading:They charge your payment in the middle of the month, but still count the period as starting from the 1st. This means when you cancel a month-to-month agreement, you end up overpaying for a full month you never use. Every month they quietly add small extra amounts to your balance, slowly increasing your total cost without proper explanation. Getting your security deposit (retainer) back is almost impossible, even if you’ve met all the conditions. After you leave, they often hit you with large, unreasonable cleaning or restoration fees that are poorly explained and rarely itemized. To make matters worse, they send your information to debt collectors almost immediately — even when the charges are disputed.Do not use Regus. The combination of terrible service, sneaky and aggressive billing tactics, and the extreme difficulty of getting your money back makes them a nightmare for small businesses and individuals alike. There are much better flexible workspace options available. ### 1/5 — Can't log in *2026-04-01, version 26.03.01* After maintenance update. The system log you out & can't log in. I fill my registered email but login button doesn't work. When finished filling It's turns dark black color when I press, it changes to red color & stay just like that.. when I change method to use login by google it says please don't use social provider, login by email instead. & come back to stuck at first method again.. ### 1/5 — Impossible to log in *2026-03-30, version 26.03.01* Access via the App doesn’t work since this morning dur to some « General Update » ongoing. Locked out as not possible to open the doors 👎😡 ### 2/5 — Tedious *2026-03-23, version 26.03.01* Technically works, but needs updates to make booking easier. When booking an office, it defaults to 1 hour. It should remember my prior booking and offer to replicate, or, allow me to quickly book for the full day. ### 1/5 — I couldn’t used the virtual office. Bad service bad customer service *2026-03-18, version 26.02.0* Make you a favor. Please stay away from this company. Bad business practices. Bad customer service. I paid for virtual office and I couldn’t used it. Things didn’t work. Even I can get in touch with customer service. I could use the virtual office any single day and they charged $204 ### 1/5 — Limited options *2026-03-13, version 26.02.0* Here in Orange County California. The office is only open from 830 to 5 and you’re gonna pay on average for $15-$25 for parking. Other than that, it’s a decent work space. ### 1/5 — No funciona *2026-02-07, version 26.01.01* No funciona ### 1/5 — Scam *2026-02-06, version 26.01.01* These people are a scam! Don’t come close unless you want problem. They start billing you for services you don’t order or double bill on your purchases. They ignore all your attempts to cancel or get refunded. Apple should consider this and remove their app from the store. ### 3/5 — Passt schon *2026-01-28, version 26.01.0* Ich hatte Anfangsprobleme bei der Registrierung, aber jetzt funktioniert alles ganz gut ### 1/5 — Fraud people *2026-01-20, version 25.12.11* During sales pitch they will say that they will help in setting up company and business and once they are paid , u will see their actual behaviour. The staff behaviour is so rude that sometimes it feels like a govt organisation. Never take their service. ### 3/5 — Just OK. Has flaws *2026-01-15, version 25.12.11* The app is OK but has a few flaws, specifically there’s no way to easily copy the booking ID to add to the captive portal so you have to write it down in some way separately which is a bad workflow. They should add a copy button so it can be easily copied so the user can easily paste it into the captive portal pop up. What they have now is just bad design/user experience. ### 1/5 — Changed for the worse *2025-12-19, version 25.12.10* The latest update managed to both introduce technical issues and make the UI significantly worse. ## Most critical reviews (10 lowest-rated) ### 1/5 — HORRIBLE *2026-08-21, version 26.07.2* The app is horrible, keeps redirecting me , can’t even login on browser either keeps redirecting me… this is completely unacceptable I can’t pay my bill. And what are you guys going to do? Charge me a late fee???? I CANT EVEN LOGIN ANYWHERE!!!!!! I’ve been at this for two hours now !!!!! ### 1/5 — Hidden Contract Terms & Misleading Billing *2026-07-30, version 26.07.0* I had a very disappointing experience. During the sales process, the team did not clearly explain the contract terms or the long-term commitment. It felt like the focus was only on getting the agreement signed, while important conditions were not properly disclosed. The biggest issue is that once the contract is created, it becomes almost impossible to cancel—even if it was created by mistake or due to an error by the sales team. Instead of resolving genuine concerns, customers are simply told that the contract cannot be cancelled. In my case, I requested cancellation before using the service, but the company still relied on the contract without considering the circumstances. A transparent business should clearly explain all terms before asking a customer to sign and should have a fair process to correct genuine mistakes. I would recommend that anyone considering Regus carefully read every clause, ask for all terms in writing, and fully understand the cancellation policy before signing anything. ### 1/5 — Joke and money stealer *2026-07-19, version 26.07.0* I got this app thinking it was the best App for my business I believe that this would give me mail notifications And I was promised the world just to sign Up nobody Ever answers the number provided. Nobody knows anything at the building And customer service can’t contact the Orlando fl offices either Ever they don’t call you back or anything but will continue to charge you I’m gonna start a real registered agent Office space Where people get notifications for mail and it’s scanned in to let them know mail is in with forwarding addresses for 10 bucks services Because this app is a joke. ### 1/5 — Spammers *2026-07-17, version 26.07.0* Tay will spam you with calls non stop and every time from a different phone number!!! Regret I signed up and shared my information :((( ### 1/5 — Worse Rental. Do not sign up *2026-06-23, version 26.05.22* They will locked you into a contract you cannot get out of. They will initiated contract amendments without your approval. ### 1/5 — Account signup broken *2026-06-23, version 26.05.22* Nobody can create accounts, there’s just a generic “something went wrong” error. Seems to have been like this for days. ### 1/5 — My experience with this workspace provider was disappointing. *2026-06-19, version 26.05.22* Would give 0 stars but this review doesnt allow it ### 1/5 — Charges You Late Fees When Their App is Messed Up *2026-06-18, version 26.05.22* Since January my credit card has been in a queue, and every month I get charged late fees after being told that NEXT month it will be fixed. This same song & dance has been going on for 6 months and I've been charged hundreds in late fees. Customer service just routes me around and around in a circle and nobody wants to take accountability. I won't be renewing my agreement because I can't get into my office because it won't take my payment and they won't fix it or reimburse me. ### 1/5 — Opening doors *2026-06-17, version 26.05.22* Recent update increased amount of time it takes for doors to open and is often failing to open doors entirely ### 1/5 — Unusable app with zero human support *2026-06-04, version 26.05.2* The app is completely broken and full of glitches. I have been trying to reserve a workspace, but the system constantly errors out and will not let me complete any bookings. To make matters worse, there is no phone number or customer service line to call for help. The only support option available is an AI chatbot that cannot fix technical issues and keeps repeating the same useless steps. If you actually need to book space for business, do not rely on this app. ## Most praised reviews (10 highest-rated) ### 5/5 — App funcional *2025-10-03, version 25.09.01* O app condiz com as expectativas e a nova versão tem infos legais na home ### 5/5 — Convenient *2024-07-23, version 24.07.0* Every Regus client needs to have this application. It’s so easy to find Invoices, book meeting rooms etc., WiFi code and even ask for support from Regus account help desk concerning your account. ### 5/5 — 使いやすい *2023-03-18, version 23.01.01* とても使いやすいです。 AppleWatch版もあればありがたいです。 部屋の鍵を開ける際にわざわざアプリを取り出すよりAppleWatchでタッチしてすぐに開けれればなと思ってます ### 5/5 — Easy to use, and much quicker now *2022-12-08, version 22.11.0* Simple to use, and it’s super quick now. Love the unlock the door feature! Wish I could add that digital key to my Apple Wallet. Any chance of getting that added soon? ### 5/5 — Regus is great *2020-10-14, version 20.6.0* The staff is wonderful I use the locations in the Howard Hughes complex and I also use the locations in Henderson and I love all the people there they are all very professional and friendly. ### 5/5 — I love this app *2020-07-24, version 20.6.0* This app makes its so simple to book any services I need. ### 5/5 — Ошибка *2020-06-22, version 20.4.0* Часто пользуюсь услугами Regus всем доволен. Но сегодня не смог забронировать переговорную из-за ошибки входа в кабинет: unacceptable content-type: text/html Будьте добры решите проблему ### 5/5 — Excelent Service *2020-06-16, version 20.4.0* Very professional, clean, very nice receptionist ### 5/5 — Very easy to use. *2020-03-06, version 20.1.0* I am very happy with their service. I have booked the room night before and availability is never an issue. The space is always clean and accommodating. ### 5/5 — Westshore *2020-03-06, version 20.1.0* Love Manny and Sulie... professional and the office’s are clean and comfortable! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*