# Reimburse Me — user reviews > 109 indexed App Store user reviews of Reimburse Me by Alight Solutions, LLC, rated 1.40/5 from 295 ratings. - Source: https://appshunter.io/ios/app/reimburse-me/id478340660/reviews - App overview in markdown: https://appshunter.io/ios/app/reimburse-me/id478340660.md - Rating breakdown: 5★ 14 · 4★ 11 · 3★ 10 · 2★ 20 · 1★ 240 ## What do users think of Reimburse Me? Overall sentiment: negative **Pros** - 🚀 Efficient and informative - ⏱️ Time-saving **Cons** - 🐛 Frequent login/password issues - 🔁 Inconsistent performance - 🤖 Lack of customer support - 🔒 Security concerns - 📱 Incompatible with newer devices **Commonly reported bugs** - Repeated 'session interrupted' errors - Inability to log in with valid credentials - Disappearing company information - Camera access issues **Most requested features** - Password reset option within app - Improved error reporting and troubleshooting - Seamless integration with company benefits website - Ability to upload documents from device storage ## Newest reviews (18 of 109) ### 1/5 — Useless *2024-11-22, version 8.2* I have been trying for over a year to log onto this app with no success despite many calls to Alight to for assistance. All they can do is tell me to delete the app and re-install it. ### 1/5 — Worst App Ever. *2024-09-16, version 8.2* No way to contact support. App just signs out every single time I submit a provider’s signature without actually submitting the claim. ### 1/5 — This App is a Joke *2024-09-03, version 8.2* This APP is constantly down or puts out random error codes. Unusable most of the time. The IT employees are obviously untrained or inept if they can’t keep a simple App up and running. ### 1/5 — Unbelievably buggy and difficult to get working *2024-08-11* There’s too many bugs to list but the biggest one right now I’m facing is that you can only log in once. You’ll need to delete the entire app, pray, then re download it to use it again. ### 1/5 — IT TEAM TERRIBLE *2024-08-07* I am writing about the “Reimbursement App”. It is great when it works but it is constantly down due to “updates”. I use a-lot of Apps and this is the worst! Also randomly logs you out for no reason. Random error notices They need to get their IT team on board to fix these problems so the App works seamlessly. The customer service department for Alight sent a ticket to IT department and they said it would take five days to respond. That is absurd. ### 1/5 — Literally the worst app ever *2024-08-01* This is the worst, buggiest app ever. Every time i try and log in it tells me there’s an error. It only fixes itself if i uninstall the app and reinstall it. this time when i uninstalled it and reinstalled it my company doesn’t come up, so i can’t even log into the app lol. such a waste of time, you guys really need to fix this app as it’s obviously an ongoing issue for years. ### 1/5 — Lousy app! *2024-07-29, version 8.2* What a poor excuse for an app. This should be an easy thing to apply for reimbursement of my money but I can never get in, I keep changing my password and still can’t get in! Hate it! ### 1/5 — Can’t log in *2024-07-17, version 8.2* I cannot log in. ### 1/5 — severely broken *2024-07-14, version 8.2* Logs out every time you attempt to submit. App has been broken for months. ### 1/5 — Boooo *2024-07-02, version 8.2* I literally never give reviews but this app barely works half the time, I hope my company completely drops this app soon. It’s a new issue every month. ### 1/5 — App no longer works *2024-06-06* App worked great for about three years, but in the past three months, when you go to submit your claim, it logs you out. No explanation as to why, I contacted the company I’m affiliated with and they see no problem on their end. Three months is far too long to be having your app down. ### 1/5 — Never works *2024-06-05, version 8.2* Every time one thing is fixed something else doesn’t work. Can’t submit a claim without being logged out and receiving errors ### 1/5 — Update ruined my app *2024-06-05, version 8.2* Now I can’t submit reimbursement without the app logging out and giving me an error. I tried uninstalling and reinstalling and nothing works now. Please fix! ### 1/5 — Can’t submit anything *2024-06-02* I finally got logged in after many errors. Now when trying to submit claim I get “Your session has been interrupted and cannot continue. You’ve been logged out.” Support had no fix either. ### 1/5 — Too many glitches *2024-06-01, version 8.2* There’s more bugs than anything keep getting logged out when I’m trying to submit my claim. ### 1/5 — Zero stars *2024-05-31, version 8.1* This is a non working app. Companies use this so they don’t have to pay out FSA money. You will spend more time trying to get this to work than actually using it. It’s the worst app I have ever used. ### 1/5 — Random *2024-05-31, version 8.1* App just randomly stops working ### 1/5 — Can’t login. Company search broken. *2024-05-30, version 8.1* Terrible app!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — App broken - unable to submit expenses *2025-11-17, version 9.1* Get ‘your session has been interrupted’ error ### 1/5 — App no longer works at all *2025-05-07, version 9.0* Cannot even login to this app. Has Boeing stopped using this app? I need to know where my funds are and why this does not work anymore! ### 1/5 — Stopped working?! *2025-05-02, version 9.0* I’ve been using the apps for years. Last month it stopped working. Is Boeing no longer using this? NSURLErrorDomain Error -1012 ### 1/5 — Has worked great…in the past! *2025-04-28* Tried to log in repeatedly…nothing would work . Deleted app and reinstalled several times…wouldn’t work. Rebooted phone. App Accepted information from iPhone Passwords but gave error messages whenever I tried to enter my company…which has pre/filled itself previously. App is useless until fixed! ### 1/5 — UPS Retired *2025-02-11, version 9.0* App has never worked, states use same login as benefits website, called numerous times no resolve! Benefits website works fine ### 1/5 — Absolute Garbage *2025-02-11, version 9.0* Holds your funds hostage and absolutely does not work. Makes you go through entire claim process over and over and then times out with no recourse or help. I’ve tried for months to get my reimbursement and nothing! This is fraud and theft! ### 1/5 — Great tool…when it works *2025-02-06, version 9.0* This app is an easy way to submit for claims reimbursement, however it has been having issues recently and continually times out when submitting a claim. Please fix this! ### 1/5 — Trash app *2025-01-08, version 9.0* This app is outdated and a complete waste of space. ### 1/5 — Garbage *2024-12-18* Unable to submit a claim. I have the provider sign and I submit everything and it just sits there and spins on until it gives a message saying it has timed out and the app then crashes. And we try it over and over with the same results. Makes me want to file a class action suit for my money being held hostage. ### 1/5 — Horrible Timeout *2024-12-10, version 8.2* This app is horrible… makes me feel like my money is being held hostage. Each time I try to make a claim, it times out and doesn’t push the claim through. There needs to be more support for a financial app like this… ## Most praised reviews (10 highest-rated) ### 5/5 — APP Working *2023-07-08, version 8.0* Thanks for updating APP. Now can do reimbursements. ### 5/5 — A different app? *2022-02-24* I am rather shocked to see the negative reviews for this app. My former employer used to use this app, and it worked great. Easy to use, quick and effective. Then, they changed to “Ez Receipts” - what a nightmare! ReimburseMe was sooo much easier. Seeing all the bad reviews makes me wonder what happened, because I liked it so much compared to what I have to use now. It almost sounds like it was sabotaged. I still wish I was back on this app… ### 5/5 — Good *2021-01-01, version 6.3* Very flexible to use Some suggestions 1 ) show the submitted claims somewhere 2) while uploading documents j only saw photos options and my files were not accessible Rest worked very well for me ### 5/5 — Efficient. Informative. Time Saver. *2015-08-15, version 1.3* This is such a handy app. They have the info present for your current year enrollment. Submitting claims is super easy because you take a photo of a receipt or snap a photo from your online accounts, attach and submit. Turnaround quick. The app updates with payment info and balances. FYI: Once submitted, you must check if all went through or they need additional paperwork. Note: if moving from HP to HPE you must update the company. I did this by deleting the app then immediately downloaded. You might be able to update without downloading but I didn't try. ### 4/5 — Good enough *2020-12-29, version 6.3* We only used it to submit and track expenses. It was pretty simple and easy. ### 3/5 — May be ok *2022-01-13* Used this app 1st time today. I need to submit my 2021 receipts. I had 12 to do. When I saw the ratings for this app I started to just print my receipts and fax the info. I decided to give it a try because it has the potential to be very useful and convenient. Signed on with no problems. Easily figured out how to request reimbursement. Was on a roll putting in information and taking pictures of my documentation. Submit and move on to the next. I on #10 and I noticed I have messages. 8 of the 10 were flagged as needing documentation! I just spent 40 minutes submitting documentation. What happened? I eventually called customer service and she couldn’t explain it. She suggested that I fax the information. I decided I wait a few hours, maybe there is a processing lag. I checked 4 hours later and everything appears ok. Hopefully I will receive my reimbursements. ### 3/5 — Frustrated *2021-04-02, version 7.0* Plz fix this. I have been using this app for years but after the last update it’s not working ok my iPhone 11. Plz fix. ### 2/5 — Unstable *2025-04-29, version 9.0* When it works, it is very convenient. Most times a glitch prevents logon, or knocks you off before completing operations. ### 2/5 — Not working. *2024-06-08, version 8.2* When claiming with signature it keep saying there was a problem processing. Did this several times. Reinstalled and still the same. This has been happening for 2 months now. I was able to process this through my android device so obviously there is something wrong with this app on iPhone. FYI I have an iPhone 15 pro Max and it use to work. How about you fix that and let me know so I don’t have to do work around with the same company. Thanks! ### 2/5 — App *2024-05-28, version 8.1* What is goi g on with the app. Company not showing anymore and will not log in --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*