# Reimbursement by WEX — user reviews > 68 indexed App Store user reviews of Reimbursement by WEX by WEX, Inc., rated 4.40/5 from 280 ratings. - Source: https://appshunter.io/ios/app/reimbursement-by-wex/id1597767196/reviews - App overview in markdown: https://appshunter.io/ios/app/reimbursement-by-wex/id1597767196.md - Rating breakdown: 5★ 223 · 4★ 14 · 3★ 4 · 2★ 8 · 1★ 31 ## What do users think of Reimbursement by WEX? Overall sentiment: mixed **Pros** - 👍 Easy and intuitive to use - ⚡ Quick claim submission process - 🎯 Centralized management of accounts and recipients - 📱 Convenient mobile app access - 🔍 Product coverage scanner feature - ⏱️ Fast claim processing times - 💬 Responsive customer service (when reached) **Cons** - 🐢 Slow app performance and frequent reloading - 🐛 Persistent login credential issues - 📤 File upload limitations and errors - ⏳ Long customer service response times - 🔄 Changing reimbursement requirements - 💾 App forgets user information - 🚫 Limited app functionality vs. website - ⚠️ Vague claim status messaging - 💸 Use-it-or-lose-it policy not clearly communicated **Commonly reported bugs** - App crashes and reloads when navigating between views - Login credentials don't work on app despite working on website - Receipt upload fails with generic error messages - App doesn't retain user login information - File size rejection (8MB+ images rejected) - Pop-up appears every time app launches - Claim status doesn't update properly after resubmission - Direct deposit functionality unavailable in app **Most requested features** - Direct camera access for receipt photos - Larger file upload size limits - Expense history retention and previous claims visibility - Dependent Care form availability in app - Clearer claim status indicators and resubmission confirmation - Direct deposit setup via app - Dependent management via app - Remove intrusive pop-up on app launch - Better offline functionality ## Newest reviews (12 of 68) ### 3/5 — Good but Not perfect. *2025-10-01, version 20.6.0* Frequent issues with receipts being uploaded. Every image is 8 MB and the app doesn’t accept anything bigger most if not all co-pays at a doctors office always need a receipt. Makes no sense. ### 5/5 — App super easy to use *2025-08-28, version 20.6.0* I give it 5 stars! ### 5/5 — Convenient and Thorough *2025-08-24* I appreciate the ease and convenience of this app. We are very busy working parents. Thank you. ### 5/5 — Works When I get it right *2025-07-16* It Works When I get it right. It is easy to use. It is convenient on my phone. ### 5/5 — Great with great customer service. *2025-07-03* Excellent app with quick customer service replies and solutions. ### 5/5 — Convenient and Thorough *2025-06-18* I appreciate the ease and convenience of this app. We are very busy working parents. Thank you. ### 5/5 — Great App! *2025-06-14, version 20.4.0* This app is easy to use and works great!! ### 5/5 — Best *2025-06-06* Out of all my HSA accounts this one has been the easiest to work with they even added an option to scan the product to see if it’s covered ### 3/5 — Mostly usable *2025-03-17* UX has improved, but still drops during high use periods and a lot of functionality only available through website ### 5/5 — Easy peasy *2025-03-15, version 18.2.0* So easy to use the app. ### 3/5 — Waiting *2025-03-11* I put my name on a list for a callback. 2 hours later no callback. so I called back and the Rep was great. Walked me right through the process. Would of been a 5 star if I received a call back. ### 5/5 — Fast *2025-03-04, version 18.2.0* The app is fast and easy to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is trash, but I have to use it because of my job *2026-01-23* Title pretty much sums it up. This app is slow and annoying and likes to reload each view as you navigate in and out. ### 1/5 — Pain in the butt *2025-10-27, version 20.6.0* Wex is such a pain in the butt to have to constantly upload documentation of FSA debit card purchases. Ugh. ### 1/5 — Terrible *2025-10-01* Terrible company changing requirements for reimbursement. Website take forever to load; have to make multiple attempts to submit. Customer service team takes forever to respond to inquiries ### 1/5 — Slow and clunky *2025-09-19, version 20.6.0* App is slow and difficult to navigate. There is a pop up that opens EVERY TIME you launch the app and it slows you down even more. I hate this app. ### 1/5 — This app is trash, but I have to use it because of my job *2025-09-10* Title pretty much sums it up. This app is slow and annoying and likes to reload each view as you navigate in and out. ### 1/5 — CANT upload attachment *2025-05-07, version 20.4.0* No access to camera so we could just take a picture of the receipts. Developer should be fired. ### 1/5 — CANT upload attachment *2025-03-07, version 18.2.0* No access to camera so we could just take a picture of the receipts. Developer should be fired. ### 1/5 — Take money from the incorrect account *2025-02-26, version 18.2.0* And try to make you think you have done something wrong and make you pay out of pocket for their mistakes. ### 1/5 — Does not retain expense history *2025-02-19, version 18.2.0* It would be very convenient to be able to see my previous dependent care claims since I have to file them frequently. This app frequently “forgets” my user info. ### 1/5 — Horrible *2025-02-18, version 18.2.0* Everything about your service is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Super easy to use *2026-08-06* Love the app. So easy to use . Takes me less than 5 minutes to submit reimbursements. ### 5/5 — Simplicity *2026-05-22* Wex really makes everything easy. Honestly I have no negative feedback, and I’ve been using it for over a year. 5 stars Earned for sure! ### 5/5 — Convenient *2026-05-18* Every time has been smooth and convenient. Perfect app and access to your money. ### 5/5 — Auto reimburse *2026-05-18* Prompt and easy service ### 5/5 — Ease of use *2026-03-15* Super convenient and easy to submit quickly ### 5/5 — Easy to use *2026-02-24* Very easy to use for reimbursements. ### 5/5 — Simplicity *2025-12-17* Wex really makes everything easy being in one place, being able to manage, add or pay recipients. See your deposits and or payments. Haven’t come across anything negative at all. Thanks for making it easy! ### 5/5 — Best *2025-10-21* Out of all my HSA accounts this one has been the easiest to work with they even added an option to scan the product to see if it’s covered ### 5/5 — Simplicity *2025-09-26* Wex really makes everything easy being in one place, being able to manage, add or pay recipients. See your deposits and or payments. Haven’t come across anything negative at all. Thanks for making it easy! ### 5/5 — Awesome. *2025-09-23, version 20.6.0* Best App and Process! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*