# Rekab Solutions Company — user reviews > 106 indexed App Store user reviews of Rekab Solutions Company by Via Transportation, Inc., rated 4.80/5 from 2,084 ratings. - Source: https://appshunter.io/ios/app/rekab-solutions-company/id1485389979/reviews - App overview in markdown: https://appshunter.io/ios/app/rekab-solutions-company/id1485389979.md - Rating breakdown: 5★ 1,872 · 4★ 88 · 3★ 30 · 2★ 23 · 1★ 71 ## What do users think of Rekab Solutions Company? Overall sentiment: negative **Pros** - 👍 Comfortable and spacious cars - 💰 Affordable prices - 🤝 Friendly and courteous drivers **Cons** - ⏱️ Long waiting times for rides - 🚗 Drivers picking up other passengers before dropping off - 🗺️ Poor navigation and driver conduct - 💰 Significant price hikes without added benefits **Commonly reported bugs** - Rides being canceled or drivers not showing up - Drivers dropping off at incorrect locations **Most requested features** - More vehicle options with similar comfort levels - Improved app navigation and mapping - Better driver training and screening ## Newest reviews (12 of 106) ### 4/5 — Never works *2025-02-21, version 4.17.2* Most of the time there isn’t any Rekab a left and always on high demand you should add more taxis ### 2/5 — Usually pretty okay.. *2024-08-31, version 4.17.2* Usually rekab is pretty okay, but TWICE the driver hasn’t come all the way to the stop and has instead stopped at the beginning of the car park or the top of the street, then turned around and left, and I got a notification that said we ‘missed it’. Pretty good app, I think they just need to hire some better drivers. ### 3/5 — Was a Good app *2024-07-15, version 4.17.2* I had a several rides with Rekab app. But from a while ago it won't open, just keep downloading, after a several tries it open but the whole map is gray and saying (your pickup location is out of service zone. But I think the app serves only King Abdullah of science and technology ### 3/5 — No rides available *2023-12-14, version 4.11.13* On 3 consecutive days , I’m trying to book my ride , but no ride are available for more that 1 hr trying to find a ride !!!!! I left the app and used another one. ### 2/5 — The price is rising in each ride! Not practical *2023-09-21, version 4.6.6* I have used Rekab app for a month, in the first week the price was affordable, but in last 2 weeks, the prices are rising despite the same distance between home and hospital! PLEASE UNITE THE PRICES, rising it is disappointing and discouraging and NOT PRACTICAL to book new rides in the future, PLEASE CONSIDER THIS DIFFERENCES IN PRICES BECAUSE IT IS AFFECTING NEGATIVELY👎🏻👎🏻👎🏻 انا استخدم تطبيق ركاب قرابة الشهر، سعر الرحلة بالبداية كان معقول ولكن باخر اسبوعين من استخدامي له الاسعار ترتفع! رغم ان المسافة بين البيت والمستشفى لم تتغير هي نفسها! ارجو توحيد اسعار التوصيل، غير معقول انها ترتفع بعد كل استخدام، هذا غير عملي ومخيب للامال ومثبط في الحجز لرحلات جديدة بالمستقبل، ارجوكم ضعوا بالحسبان فرق السعر لانها مؤثرة بشكل سلبي👎🏻👎🏻👎🏻 ### 3/5 — Fine but needs to be improved *2023-08-27, version 4.6.6* Weak and heavy map you have and a little bit complicated try to learn from Uber Also the price is increasing gradually every time I use rekab ### 5/5 — الدمام *2023-08-08, version 4.6.6* رحلات مكيفه ومريحه وهادئه ### 3/5 — Not so great experience with one of your driver *2023-07-11, version 4.6.6* I ordered a car and he arrived after 15 mns and call me to come down, i literally had to be late for 5 minutes exactly, every one minute he called me and then the last time he shout it at me saying “yalla ma fini ontozrak rah emchi” and then he cance and left. I was on the road at this moment searching for him… This was a very mean and unacceptable behavior from him. I hope you choose the top criteria for your drivers and test them. Thank you and all the best Sincerely ### 5/5 — سعر أرخص Cheaper price *2023-07-05, version 4.6.6* سعر أرخص من جميع تطبيقات التوصيل Cheaper price better than other delivery Applications ### 5/5 — Easy to use *2023-06-21, version 4.6.6* Love the app. They are the cheapest most the time of all. ### 5/5 — Great app *2023-06-21, version 4.6.6* One problem with app is map it gets tricky sometimes to pinpoint the place you want to go to on map they should use satellite imagery to make it easier. I really like the service, the cars and app overall ... the drivers are great sometimes you get a moody driver but mostly everything is good. ### 3/5 — Online Payment issues *2023-05-17, version 4.6.6* Important feature like online payment is broken since nearly a week and they still don't know how to fix it! Otherwise, the Rekab solution is good with comfortable cars and experienced drivers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable App and Unprofessional Service *2025-12-07, version 4.20.4* The app is inconsistent both in terms of rides, and availability. The customer service is extremely unresponsive and unhelpful. The wallet “feature” doesn’t work at all, after charging the wallet there’s nothing to select to be able to use the money you charged and somehow it’s still not removed from the app. Contacting customer service for a refund is an extremely lengthy and frustrating process of re-explaining the issue over and over again any time you try to get an update. The issue remains unresolved and the Rekab team’s only response is dragging it out with a “it’ll be issued as soon as possible” even though it’s going to be a whole month since the complaint was first issued. Highly advise against using Rekab, extremely unreliable service, broken features, high prices for shared rides, and unsupportive customer service. I will simply stick with the actually reliable ride-sharing apps with their great customer support. ### 1/5 — الدمام *2025-08-13, version 4.20.4* A very bad experience that I will not repeat. Despite the long waiting time in this tiring atmosphere, he did not stick to the location specified for him and then cancelled the trip on his part. ### 1/5 — complaint *2025-07-06, version 4.17.109* I'm upset. I always use Rakab. I don't know why it's become bad. There's always a problem the driver creates regarding the location, although I'm 100% sure that it's true because I use it in all applications. No one complains about it. Today my ride was 17 riyals, but the driver took 22 riyals from me without telling me. ### 1/5 — Worst app *2024-09-12, version 4.17.2* It takes so long to be able to find a ride and then once you finally find a ride they go pickup other people before dropping you off. Every time I try booking a ride I get the same message, “we are experiencing a high level of demand please try again in a few minutes.” WORST APP EVER ### 1/5 — It’s a hit or Miss *2024-07-07, version 4.17.1* I just booked a ride to my location, and waited 20 minutes. It said the driver was there. I looked and could not find him. It turns out he parked on another street, about a 7 minute walk. As I was walking to where he was parked, I called him three times, each time saying he was unavailable. Just as I was about to reach his spot, the app told me he left as he could not find me. So, he couldn’t pick up his phone to answer my phone call but had access to his phone to cancel my ride? I am now waiting ANOTHER 20 minutes for a new ride. I hope this app in the future hires drivers that are actually competent. ### 1/5 — No cars available at all times *2023-09-29, version 4.6.6* It used to be good at first.. However now it is impossible to find a car ,, tried so many times for months and keeps saying busy and customer service has no solution for this issue. ### 1/5 — مكة *2023-09-19, version 4.6.6* تطبيق فاضل وخدمة سيئة جداً ### 1/5 — Time waste *2023-05-04, version 4.6.6* Very bad experience, captain will pick somebody on the way and cause you delay for 10 or 15 minutes at least without any benefit to you, fare are near to other companies ### 1/5 — Worst *2023-02-16, version 4.6.6* Worst app ever I do NOT recommend The captain refused to come arguing that he wants to eat a meal for 10 minutes (If so, then why did he accept my request in the first place) also he refused to cancel the ride he wanted me to cancel so I get charged for his irresponsibility 👎🏻 ### 1/5 — Rude driver and poor maps *2023-01-30, version 4.6.4* How many times I booked rides then I put 2 location. Once I’m inside the car then I tell the drivers I have 2 location they start to say they can’t do it. They keep on saying it shows only 1 location but I booked 2. And they usually drop me in the first location only. ## Most praised reviews (10 highest-rated) ### 5/5 — Best over all competitors *2025-08-07, version 4.20.4* Rekab is the best taxi app I’ve used in Saudi Arabia. It’s reliable, easy to use, and always on time. Highly recommended! ### 5/5 — Minal *2025-07-10, version 4.17.109* It is so good to move in camp.. ### 5/5 — Tamaa *2024-06-25, version 4.17.1* All good 👍 ### 5/5 — Good service *2024-04-23, version 4.16.1* Arrived on time. Clean. Good service ### 5/5 — الدمام الفرسان *2024-01-15, version 4.13* The application is excellent, but I ask you to put a wallet from which the value of the trip will be deducted ### 5/5 — Comments *2023-10-16, version 4.6.6* Nice trip ### 5/5 — Smart Ride inside ARAMCO *2023-09-23, version 4.6.6* Very convenient and easy to book a ride. I was able to use it several times since I don’t know how to drive. Now I can easily go from one place to another. I really love it. ### 5/5 — Horrible waiting times *2023-09-19, version 4.6.6* I would give this app a 0 star rating if I could, multiple times I’ve had horrible experiences. It takes over 1 hour to find a ride under 30 minutes, I might as well could have walked, the app had horrible waiting times, and the drivers drop you off at the wrong spot. I ordered my cab and it didn’t even come to my location, it went somewhere else, he then told me to cancel the ride because he wouldn’t come even though it was 2 minutes away for him to drive. He canceled the ride and ended up not taking me, I ordered another one, and got dropped off 10 minutes away from my destination, i informed him, he refused to take me to the proper location that I wanted to go to because “that was the location that his phone set”. I would not recommend. Horrible app. ### 5/5 — Amazing Service *2023-09-07, version 4.6.6* It is an excellent idea and amazing service not only for employees but also for dependents. I used once before I refer it to my family. It gives multiple benefits not only to individuals but also for environment as well Thanks a lot team for your service Regards SOUBAN AHAMED THETTU ### 5/5 — Safe ride *2023-08-14, version 4.6.6* I really like the service clean cars, drivers very Polite and respectful 🙏🏼💐 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*