# Relais & Châteaux — user reviews

> 109 indexed App Store user reviews of Relais & Châteaux by Relais & Chateaux, rated 4.70/5 from 3,102 ratings.

- Source: https://appshunter.io/ios/app/relais-and-chateaux/id346844763/reviews
- App overview in markdown: https://appshunter.io/ios/app/relais-and-chateaux/id346844763.md
- Rating breakdown: 5★ 2,668 · 4★ 202 · 3★ 80 · 2★ 47 · 1★ 105

## What do users think of Relais & Châteaux?

Overall sentiment: negative

**Pros**

- 👍 Beautiful hotels
- 🌟 Consistent exemplary service, environment, and cuisine
- 💻 Solid app with beautiful photos

**Cons**

- 🐛 Crashes frequently
- 🕰️ Slow performance and loading times
- 🤯 Unintuitive and difficult to use
- 🤔 Lacking key features like login, account management, and booking

**Commonly reported bugs**

- App crashes on launch or when browsing
- Incorrect or missing reservation details
- Issues with account creation and management

**Most requested features**

- Improve search and filtering functionality
- Add map view with hotel locations
- Implement a reward program
- Provide direct links to hotel websites

## Newest reviews (18 of 109)

### 3/5 — Good app but wrong travel dates

*2024-08-24, version 5.8.6*

The app is good. Lots of features. But it constantly shows the wrong dates for my reservation.

### 1/5 — International transfer

*2024-03-07, version 5.8.6*

For two days in a row I have attempts to make an International transfer of $2500 only to get the error message "Something went wrong. Try again later"

Very disappointing service!

### 2/5 — Disappointing app

*2024-02-18, version 5.8.6*

Hard to search and book with frequent performance issues

### 4/5 — Good app but wrong travel dates

*2024-02-03*

The app is good.  Lots of features.  But it constantly shows the wrong dates for my reservation.

### 1/5 — Website

*2024-01-09, version 5.8.6*

Too complicated

### 1/5 — crashes constantly

*2023-10-02, version 5.8.6*

When it works, it is fine - especially if you know where you want to up front. But looking at different properties frequently results in a crash on my iPad. In fact, I have had to reboot my device to get the app to not spontaneously close. It has even failed in the middle of booking a room.

### 1/5 — App completely useless

*2023-09-13, version 5.8.6*

This app used to work great and has been used to find great hotels. Lately the app gets error messages all the time. It is also extremely slow to operate. Pity that the hotels in the chain hve lost so many hotel nights from us in the last month

### 4/5 — Glitches

*2023-08-02, version 5.8.6*

Love Relais & Chateau but the app is a little glitchy.  (iPhone 14 pro)

### 2/5 — Great, but

*2023-07-17, version 5.8.6*

Difficult to search by region

### 2/5 — Beautiful content, but keeps crashing

*2023-07-08, version 5.8.6*

Site crashed multiple times though the content looks good.

### 1/5 — Cannot create account

*2023-06-26, version 5.8.6*

The hotels are excellent, unlike this app which will not even allow me to create an account.

### 1/5 — App won’t even open anymore

*2023-05-31, version 5.8.6*

Previous reviewer was correct. App hasn’t been maintained over the past year and now won’t even open.

### 1/5 — Not booking.

*2023-05-12, version 5.8.6*

I’ve been trying to book a stay in Croatia on the site.  I’ve tried 6 times now and keeps giving an error.  It’s not working…..

### 3/5 — Very clunky

*2023-05-11, version 5.8.6*

Very poor app when using to book

### 1/5 — Not useful

*2023-05-02, version 5.8.6*

App is not maintained well and therefore contains inaccurate information that no one oversees.

### 1/5 — Scott Mackenzie

*2023-02-04, version 5.8.6*

The app is very unstable when you go beyond the first page. It has been like this for a long time now. Often just take a quick look on the app then switch to the laptop.

### 1/5 — Crash crash crash

*2023-02-03, version 5.8.6*

This app crashes when I try to book a hotel, utterly frustrating and utterly useless.

### 1/5 — Difícil achar os hotéis

*2022-10-02, version 5.8.6*

Mapa pequeno, localização no mapa ruim, aparece o ícone mas não o nome do hotel. Poderia melhorar

## Most critical reviews (10 lowest-rated)

### 1/5 — Beautiful Hotels - awful unintuitive app.

*2025-08-23, version 6.0.1*

Bring back the old one. Search function horrible. Planning a tour,  good luck in finding the R & C’s nearby. What were you thinking?

### 1/5 — App

*2025-08-15, version 6.0.1*

Perfect service. Unbelievable bad app. Try finding a map with spots on the app for iPhone. Good luck.

### 1/5 — Unusable

*2025-03-31, version 6.0.1*

I’ve never seen an app for hotels that is so completely unusable.  What were they thinking?  Bring back the old version!

### 1/5 — Pavel

*2025-01-05, version 5.8.6*

It doesn’t work properly 
It’s very difficult to make reservations and payment

### 1/5 — I can’t look up anything

*2024-12-30, version 5.8.6*

The app is getting on my nerves. I have tried to reinstall it, yet nothing happens. It keeps crashing at soon as I look up for an hotel whether by destination or name or map. It’s utterly annoying. I have an iPhone 14

### 1/5 — Failed to load data

*2024-11-12, version 5.8.6*

Keep getting warning failed to load data please try again so I uninstalled the app and reloaded and tried to sign in, same message appears such a shame as it was a good app and I’m about to book an R&C resort.

### 1/5 — Never update my profile neither respond to messages

*2024-11-10, version 5.8.6*

Continuous bugs and issues. Not user friendly at all. Difficult to guess where your stays are archived because neither in past bookings nor what they call “My passport” update the information. I’ve tried to contact by email a few times and never got a respond. 
Quite disappointed as I’ve been staying in a hotel almost every month for the last 12 months and now the APP also stop working completely.

### 1/5 — Hopeless

*2024-10-07, version 5.8.6*

Rarely works and particularly crashes often if on particular hotels. Unreliable … useless

Ps you have numerous recent reviews telling you about the crashing and the app being unreliable … this means it is happening across multiple devices and operating systems! This goes back well over a year! Sort it out please. For a quality brand this is extraordinary and diminishes your gravitas

### 1/5 — Love the hotels but hate the App!!

*2024-07-21, version 5.8.6*

The most wonderful interesting hotels globally but the app for R&C is so substandard that it just doesn’t make sense. Please please fix your app so it doesn’t constantly crash!! Extremely frustrating to use. Calling seems to be the only way to book. Never R&C agents available, though. Sometimes I want to give up and try another hotel
Company🙄

### 1/5 — Crashes every time

*2024-05-02, version 5.8.6*

Having read the reviews, it appears the app used to work well. Now it crashes time after time. I guess they’ve stopped developing it. Certainly there hasn’t been an update for some time. Shame.

## Most praised reviews (10 highest-rated)

### 5/5 — Something wrong

*2024-10-19, version 5.8.6*

The app keeps giving me warning notices as I try to look up hotels.
Warning-an error occurred while retrieving data. Please try again. 
It used to work great.

### 5/5 — Great resource

*2022-10-12, version 5.8.6*

We use this app where ever we go and always find great restaurants and hotels.

### 5/5 — Always amazing!

*2022-05-15, version 5.8.6*

Consistent exemplary service, environment, and cuisine!

### 5/5 — Superb

*2022-03-16, version 5.8.6*

I have inly stayed at 2 and the level of service is incredible. Meadowood and Chateaudusureau

### 5/5 — Ocean House/Weekapaug Inn

*2021-09-22, version 5.8.5*

Loved my son’s wedding and rehearsal dinner this past weekend. It was perfection! Thanks to Lauren( wedding planner) ,Micheal(catering) ,Eric ( musician),and everyone from valet to bartenders . It was a magical weekend to remember! Thanks, Janet Landry ( Houston, Tex. )

### 5/5 — :(

*2020-03-14, version 5.3.0*

Properties are never updated, and app is ridiculously slow to load.

### 5/5 — App keeps on failing

*2020-02-20*

Select a date and the app fails.

**Developer response:** Thank you for taking the time to rank the Relais et Chateaux application. We invite you to send an email to webmaster@relaischateaux.com and to specify the iPhone or iPad model you use and the OS version in order to correct this issue.

### 5/5 — App won’t let me view Account

*2020-02-06, version 5.2.0*

App will not let me see my account; but tells me I’m already registered when I enter my email and password. Will not let me reset password.

### 5/5 — Mr Robert Proctor

*2019-12-14, version 5.1.1*

Very helpful.

### 5/5 — Solid app with beautiful photos

*2019-05-08, version 4.8.4*

I enjoy using the app for pinpointing the regions we are visiting, particularly in Europe and Canada. I also highly recommend making use of the “favourites” feature, as it helps tremendously when you are bogged down in options (as I have been) or are saving places you have been and will go again.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*