# Relay Payments — user reviews > 187 indexed App Store user reviews of Relay Payments by Relay Payments, rated 4.80/5 from 30,739 ratings. - Source: https://appshunter.io/ios/app/relay-payments/id1544184144/reviews - App overview in markdown: https://appshunter.io/ios/app/relay-payments/id1544184144.md - Rating breakdown: 5★ 27,484 · 4★ 1,515 · 3★ 551 · 2★ 256 · 1★ 933 ## What do users think of Relay Payments? Overall sentiment: negative **Pros** - 🚀 Efficient and easy to use - 👍 Convenient payment options - 💡 Helpful for lumper fee payments - 🚀 Fast and streamlined payment process **Cons** - ⏱️ Slow payment processing times - 🔍 Lack of transparency in fees - 🤖 Poor customer service and support - 🐛 App crashes and bugs - 💰 Unexpected charges and high fees **Commonly reported bugs** - App freezes and crashes - Issues with payment processing - Trouble accessing account information **Most requested features** - Integrate loyalty rewards programs - Provide more fuel discount options - Allow bank account/EFT payments - Improve receipt and transaction history access ## Newest reviews (13 of 187) ### 4/5 — Works more reliably than the Pilot App itself *2026-08-05, version 10.6.0* Works great, just wish there were a way to use it with the Pilot app instead of having to enter it all at the pump ### 5/5 — Owner *2026-06-09, version 10.3.7* Gvvggg ### 5/5 — Driver *2026-06-08, version 10.3.7* Excellent ### 5/5 — Driver *2026-06-03, version 10.3.7* Good ### 5/5 — President *2026-05-19, version 10.3.7* Relay always beats the competition ### 5/5 — Great app! *2026-05-16, version 10.3.7* Easy to use! ### 5/5 — Owner *2026-05-16, version 10.3.7* The best ### 5/5 — 3GIG3 *2026-05-07, version 10.3.7* Excellent ### 5/5 — Good job *2026-05-04, version 10.3.7* Nice work ### 5/5 — Owner *2026-04-30, version 10.3.7* All good ### 5/5 — Works as promised with Pilot/Flying J *2026-04-23, version 10.3.7* Works as promised with Pilot/Flying J, great process if you have a good deal with Pilot/Flying J. ### 3/5 — GPS button kills app *2026-04-06, version 10.2.12* When you are on the map screen and you press the GPS button which should center the map on your location the app just disappears. Quits the app entirely. ### 5/5 — Class A Driver ✅ *2026-04-06, version 10.2.12* Easy way to pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Lumper fee *2026-08-24, version 10.7.0* The lumper fee was already 620 and on top of that a service fee of 10 dollars was added . ### 1/5 — Silly app and vanished customer service *2026-06-30, version 10.4.1* The app has stopped working. Customer support isn't responding (automated reply is on). A disastrous crash test. ### 1/5 — Drivers parked at the fuel isle *2026-06-24, version 10.3.7* Staff won’t do a thing ### 1/5 — Not working! *2026-06-11, version 10.3.7* Added CC to pay for lumper, get kicked out instantly as I try to process the payment. Repeated this 5-6 times even restarted my iPhone, same! Not working, don’t waste your time ### 1/5 — It sucks since I updated it *2026-04-30, version 10.3.7* If I could give less than 1 star I would. Every time I try to make a payment it kicks me out I’ve tried updating it again I’ve tried erasing and redownloading it and nothing it still kicks me out when I go to try and pay maybe stop fixing or updating things that aren’t broke especially if it’s already working adequately. ### 1/5 — Express codes *2026-04-17, version 10.3.5* There is no option to get an EFS or Comdata code. Only asks for a personal credit card. ### 1/5 — Who asked you to put admin panel inside the fueling app???? *2026-04-16, version 10.3.5* Revers how it used to be. Redirect to website ### 1/5 — It won’t work all the time *2026-03-21, version 10.2.12* Every time I open the app to use it it crashes as of the 21st of March 2026 ### 1/5 — Card issue *2026-02-05, version 10.2.12* No way to correct credit card info or deleting old cards ### 1/5 — Coo *2026-01-28, version 10.2.10* Charge too much xtra for a service fee ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2026-09-07, version 10.7.0* Nice app ### 5/5 — José owner *2026-08-25, version 10.7.0* One Princess trucking driver, Jose Jaimes excellent service, fast and easy ### 5/5 — Fueling *2026-08-24, version 10.7.0* It’s no big deal ### 5/5 — Efficiency at its finest. *2026-07-29, version 10.5.0* Great innovation, the app is easy to navigate. Now, overall very satisfied with the application. Not to mention the great saving on cost. ### 5/5 — Excellent *2026-07-25, version 10.6.0* Excellent ### 5/5 — Excelente *2026-07-18, version 10.5.0* La recomiendo es muy eficiente a la hora de horrar dinero ### 5/5 — Theo *2026-07-07, version 10.4.1* The Tela Payment app makes it easy and fast to complete transactions at the pump and scale. ### 5/5 — Awesome *2026-06-30, version 10.4.1* I like this app because it shows everything you need and it’s convenient ### 5/5 — Good *2026-06-15, version 10.3.7* Very convenient/helpful ### 5/5 — Nice *2026-06-12, version 10.3.7* Nice app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*