# Reliance Connect — Video calls from inmates

> Receive video calls from inmates in correctional facilities. (iPhone/iPad app by Reliance Systems Incorporated.)

- Source: https://appshunter.io/ios/app/reliance-connect/id1424633414 (this page in markdown: same URL + `.md`)
- Developer: [Reliance Systems Incorporated](https://appshunter.io/developer/1424633413)
- Category: Social Networking
- Price: Free
- Rating: 1.60/5 from 35 App Store ratings · 79 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 22 MB
- Languages: American English
- Released: 2018-10-25
- Data updated: 2026-08-24
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/reliance-connect/id1424633414/reviews.md

## What is Reliance Connect?

More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. 

Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.

## Key features

- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities

## What do users think of Reliance Connect?

Overall sentiment: negative

**Cons**

- ❌ Unreliable connection
- ❌ Audio issues
- ❌ Video issues
- ❌ Frequent glitches
- ❌ App crashes
- ❌ Wastes money
- ❌ Poor user interface
- ❌ Difficult setup
- ❌ Inconsistent performance
- ❌ White screen on calls
- ❌ Incompatible with iPhones

**Commonly reported bugs**

- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects

**Most requested features**

- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones

## Recent user reviews (10 of 79)

All indexed reviews: https://appshunter.io/ios/app/reliance-connect/id1424633414/reviews.md

### 1/5 — Terrible

*2026-08-18, version 1.6.2*

Absolutely horrible app can’t even talk to people in jail properly app is Garbage and they should be ashamed

### 1/5 — not a good app

*2026-05-22, version 1.6.2*

doesn’t load calls, and when it does you can’t hear inmates. so many bugs that need to be fixed and updated, definitely would just recommend going to visit loved ones at the jail instead of wasting your time on this app trying to get it to work.

### 1/5 — Troublesome invasive.

*2026-04-29, version 1.6.2*

My phone began glitching after I downloaded this forced upon me app to be allowed to speak to an inmate at the Boone county jail facility. It didn’t ever work correctly for any of the three of us. Now I can’t get rid of its access to my speaker at anytime. Seems fishy to me?

### 1/5 — Video calling

*2025-11-18, version 1.6.2*

Have done all the troubleshooting ideas and nothing works can’t even get the test call to have volume. My inmate tries and all he gets is call failed. So upsetting because this system is better than the one this jail had before

### 1/5 — Don’t work

*2025-07-18, version 1.6.2*

My husband can see and hear me, I can see him but I can’t hear him. I’ve tried everything - sign out, restart or power off the phone, uninstall and reinstall the app. It’s ridiculous

### 1/5 — HORRIBLE

*2025-06-16, version 1.6.2*

This app is the most horrible video visit app out there. Don’t waste your money on even attempting to use the video option of this app.

### 1/5 — This app does not work

*2025-04-24, version 1.6.2*

We have tried multiple times and my childrens father can hear us but there is no audio to hear him

### 1/5 — This App is worthless

*2025-04-17, version 1.6.2*

Too many glitches with this App

### 1/5 — literally awful.

*2025-04-05, version 1.6.2*

if you can even get to the point where you receive a notification an inmate is trying to contact you, the audio doesn’t work. even with microphone enabled, headphones, speaker, etc. wasted call money trying to figure the issue out. please fix this or at least include better setup instructions or anything.

### 1/5 — Awful.

*2025-04-03, version 1.6.2*

Camera is inverted. somehow got stuck sideways. video quality is HORRID. no sound. horrible ui and app design.

## Frequently asked questions about Reliance Connect

### What does Reliance Connect do?

Reliance Connect allows you to receive video calls from inmates in correctional facilities. It provides a visual connection, making communication more personal than standard phone calls. You can receive these calls anywhere you have a stable WiFi or mobile data connection.

### How do I receive video calls?

To receive video calls, you need to download and set up the app on your phone. You can then link your phone numbers to your account. Once linked, inmates in participating correctional facilities can initiate video calls to you through the app.

### Is Reliance Connect free to use?

The app itself is free to download and use for receiving video calls. However, the service is ad-supported, meaning you may see advertisements within the application. There are no in-app purchases mentioned for users receiving calls.

### What are the compatibility requirements?

The app requires a WiFi or mobile data connection to receive video calls. Specific operating system requirements for the app are not detailed in the provided description, but it is designed for mobile phones.

### Which correctional facilities does Reliance Connect serve?

Reliance Connect currently serves correctional facilities located in Iowa, Minnesota, North Dakota, South Dakota, and Wisconsin. If your loved one is incarcerated in one of these states, you may be able to use this service.

## Version history (last 5 releases)

### 1.6.2 — 2023-09-08

Allows for speaker control at any time

### 1.6.1 — 2023-08-07

- Fixed issue with distorted images on inmate end

### 1.6.0 — 2023-07-25

- Updated backend packages
- Fix audio routing with external devices
- Fix unable to reconnect to call server
- Fix issue with login navigation intermittently not working

### 1.4.1 — 2022-08-15

Fixed bug that would cause long wait times on connecting calls

### 1.1.4 — 2022-08-08

Overall video call stability and added ability to allow users to delete their account

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## Related topics

[jail call from](https://appshunter.io/ios/topics/jail-call-from) · [video call from](https://appshunter.io/ios/topics/video-call-from) · [citadel video connect](https://appshunter.io/ios/topics/citadel-video-connect) · [jail call video](https://appshunter.io/ios/topics/jail-call-video) · [ncic video visitation](https://appshunter.io/ios/topics/ncic-video-visitation)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*