# Reliance Matrix — Absence solution for employees

> Employee absence management and claims processing mobile application. (iPhone/iPad app by Matrix Absence Management Inc.)

- Source: https://appshunter.io/ios/app/reliance-matrix/id445604764 (this page in markdown: same URL + `.md`)
- Developer: [Matrix Absence Management Inc](https://appshunter.io/developer/445604767)
- Category: Business, Productivity
- Price: Free
- Rating: 4.60/5 from 3,973 App Store ratings · 294 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 32 MB
- Languages: American English
- Released: 2011-07-07
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/reliance-matrix/id445604764/reviews.md

## What is Reliance Matrix?

Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365.

Key Features

1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process.

2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance.

3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file.

4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms.

5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork.

6. View Text Messages - Users can view important text messages related to their claims.

7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.

## Key features

- File new claims
- View claim details
- Report intermittent absences
- Upload and download documents
- Digitally sign documents
- View claim text messages
- Complete surveys

## What do users think of Reliance Matrix?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff

**Cons**

- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive

**Commonly reported bugs**

- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information

**Most requested features**

- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information

## Recent user reviews (10 of 294)

All indexed reviews: https://appshunter.io/ios/app/reliance-matrix/id445604764/reviews.md

### 4/5 — Easy to use

*2026-08-19, version 8.2.0*

Very convenient and easy to use.

### 5/5 — Easy to use

*2026-08-17, version 8.2.0*

Easy to file a claim

### 5/5 — Survey

*2026-08-12, version 8.2.0*

Great

### 5/5 — Very good attention and way to submit claim Genesis was very helpful in my process

*2026-08-12, version 8.2.0*

I want to thank Ms. Genesis for her professional attention to my casé , she is grateful and very accurate and expertise in her job

### 3/5 — Good App

*2026-08-12, version 8.2.0*

Great app, very convenient. Very frustrating with password always needing to be reset or temporary needed.

### 5/5 — Fast and Efficient

*2026-08-12, version 8.2.0*

Easy, quick and efficient.

### 3/5 — Confusing

*2026-08-10, version 8.2.0*

While the app works nicely, some of the questions are worded in a confusing manner.

### 1/5 — Omg

*2026-08-10, version 8.2.0*

Took forever to upload a picture kept glitching out

### 1/5 — Work on the UI/UX

*2026-08-05, version 8.2.0*

The app experience is just garbage. Not reflecting what we should get as experience in 2026. Every time you log in it tells you to do a tour of the « new » experience… while it is still the same experience. The app shows you your date leave sometimes.. sometimes not… and sometimes your past leave but not the upcoming one. Such a bad mobile honestly

### 3/5 — Continue to get requests for documentation already uploaded to the portal

*2026-08-04, version 8.2.0*

Continue to get requests for documentation already uploaded to the portal. However, do get return phone calls within a reasonable timeframe

## Frequently asked questions about Reliance Matrix

### What does the Reliance Matrix app do?

The Reliance Matrix app is designed to help employees manage their time away from work. It allows users to initiate and view absence claims, report different types of absences, and handle related documentation digitally.

### What are the key features of the Reliance Matrix app?

Key features include the ability to file new claims, view detailed information about existing claims, report intermittent absences, upload and download necessary documents, digitally sign forms, view text messages related to claims, and complete feedback surveys.

### Is the Reliance Matrix app free to use?

Based on the provided information, the app is free to use. It is exclusively for the use of Reliance Matrix clients and their employees, suggesting it's a service provided as part of their benefits.

### What kind of absences can I report with this app?

You can initiate new claims for absences and also report intermittent absences promptly through the app. This ensures accurate and timely updates to your absence records.

### Can I manage documents and signatures through the app?

Yes, the app allows you to upload necessary documents directly and download important files, letters, and forms. It also streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork.

## Version history (last 5 releases)

### 8.2.0 — 2025-12-05

This update includes performance improvements, bug fixes and enhancements.

### 8.1.0 — 2025-09-01

This update includes performance improvements, bug fixes and enhancements.

### 8.0.0 — 2025-04-10

This update includes performance improvements, bug fixes and enhancements.

### 7.0.7 — 2024-04-06

- Bug Fixes 
- Performance Improvements

### 7.0.6 — 2024-02-07

- Bug Fixes and Performance Enhancements

## Apps similar to Reliance Matrix

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [TriNet HR Plus](https://appshunter.io/ios/app/trinet-hr-plus/id1026354905) | 4.1 (441) | Free | Business |
| [NOVAmobile](https://appshunter.io/ios/app/novamobile/id948633373) | 2.3 (172) | Free | Business |
| [ADP Mobile Solutions](https://appshunter.io/ios/app/adp-mobile-solutions/id444553167) | 4.7 (4,396,712) | Free | Business |
| [Workday](https://appshunter.io/ios/app/workday/id316800034) | 4.7 (1,866,044) | Free | Business |
| [Now Mobile](https://appshunter.io/ios/app/now-mobile/id1469616608) | 4.7 (2,283) | Free | Business |
| [ADP RUN](https://appshunter.io/ios/app/adp-run/id388928133) | 4.9 (48,692) | Free | Business |

## Related topics

[matrix](https://appshunter.io/ios/topics/matrix) · [matrix eservices mobile](https://appshunter.io/ios/topics/matrix-eservices-mobile) · [matrix absence](https://appshunter.io/ios/topics/matrix-absence) · [eservices](https://appshunter.io/ios/topics/eservices) · [absencenow](https://appshunter.io/ios/topics/absencenow) · [group absence management](https://appshunter.io/ios/topics/group-absence-management) · [voya absence resources](https://appshunter.io/ios/topics/voya-absence-resources) · [qcera myleave](https://appshunter.io/ios/topics/qcera-myleave) · [absencepro](https://appshunter.io/ios/topics/absencepro) · [sun life absence management services](https://appshunter.io/ios/topics/sun-life-absence-management-services) · [absence management](https://appshunter.io/ios/topics/absence-management) · [pulpstream](https://appshunter.io/ios/topics/pulpstream) · [eicalc](https://appshunter.io/ios/topics/eicalc) · [aesop absence management](https://appshunter.io/ios/topics/aesop-absence-management) · [absence one](https://appshunter.io/ios/topics/absence-one) · [manpowergroup israel](https://appshunter.io/ios/topics/manpowergroup-israel) · [willsub absences](https://appshunter.io/ios/topics/willsub-absences) · [acodax hrm](https://appshunter.io/ios/topics/acodax-hrm) · [matrix care](https://appshunter.io/ios/topics/matrix-care) · [eservice](https://appshunter.io/ios/topics/eservice)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*