# Remote Control TV Assistant — user reviews > 29 indexed App Store user reviews of Remote Control TV Assistant by Ozuna Limited, rated 4.30/5 from 1,308 ratings. - Source: https://appshunter.io/ios/app/remote-control-tv-assistant/id6752863449/reviews - App overview in markdown: https://appshunter.io/ios/app/remote-control-tv-assistant/id6752863449.md - Rating breakdown: 5★ 1,008 · 4★ 84 · 3★ 37 · 2★ 18 · 1★ 161 ## Is Remote Control TV Assistant safe? Remote Control TV Assistant appears safe based on user ratings. The AppsHunter Safety Score for Remote Control TV Assistant is 86 out of 100. This assessment is based on 1,308 user ratings, with an App Store average of 4.3 out of 5. Of 1,308 App Store ratings, 83.5% point to a safe experience, 2.8% suggest some concerns, and 13.7% point to a risky experience. ## Is Remote Control TV Assistant legit? Remote Control TV Assistant appears to be a legitimate app. The AppsHunter Legitimacy Score for Remote Control TV Assistant is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (14 of 29) ### 1/5 — Subscription service *2026-05-24, version 1.9* I can’t fathom charging people monthly to use an app that is essentially a remote **Developer response:** Hello The Sheep Man! Thanks for donating your time to  write the review.  It's clear that the subscription model has raised some questions for you. We appreciate your views and recognize that this might not align with everyone's expectations for a remote app. Our goal with TV Remote is to provide more than just the basic functions of a physical remote. The subscription helps support continuous app improvements, regular updates, device compatibility, connection optimization, and other smart features. We also work hard to keep the app reliable across many different  software versions, which requires ongoing maintenance and development. That said, we understand that every user values apps differently, and we respect your opinion. Your feedback is very important to us and helps us improve both the app and how we communicate its value. Thank you again for giving TV Remote a try. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — Don’t buy *2026-05-08, version 1.9* Buggy mess, updates only worsen the problems, charges for a service that could easily be free. Subscription tv remote that doesn’t work, don’t waste your time or money **Developer response:** Hello there! We extend our sincere gratitude for utilizing our application. We are disheartened by your experience, and we aspire to rectify the situation. We kindly request you to get in touch with us via the support section support@rokuon-remote.com within the app, using this identical message. Kindly specify the precise model and operational system  of your TV as well. This will enable our technical team to thoroughly investigate what may have transpired in your specific case. Warmest regards, TV Remote for Roku Devices Support Team ### 1/5 — 100% pago *2026-04-22* não dá pra fazer nada se não pagar **Developer response:** Olá! Agradecemos por compartilhar sua opinião sobre o preço do nosso aplicativo. Valorizamos seu feedback e entendemos seu desejo de que o aplicativo seja gratuito. Gostaríamos de informar que oferecemos um período de teste gratuito de 3 dias para todos os novos usuários. Isso permite que você explore o aplicativo e experimente seus recursos sem nenhum custo inicial. Durante esse período de teste, você pode utilizar totalmente os recursos do nosso aplicativo para ver como ele pode aprimorar sua experiência e atender às suas necessidades. Após o período de teste, oferecemos diversas opções de assinatura que desbloqueiam uma série de recursos avançados. Esses recursos premium foram projetados para oferecer a você um valor e suporte excepcionais, já que o desenvolvimento e a manutenção de um aplicativo tão robusto envolvem recursos significativos. Acreditamos que o investimento em uma assinatura valerá a pena, pois nos permite manter o aplicativo funcionando sem problemas e fornecer atualizações e suporte contínuos. Agradecemos sua compreensão e esperamos que você aproveite sua experiência com nosso aplicativo. Atenciosamente, TV Remote for Roku Devices Support Team ### 1/5 — Hate it *2026-03-26, version 1.7* Doesn’t work **Developer response:** Hello there! We greatly appreciate your usage and the rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section ssupport@rokuon-remote.com within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — Not free this is a scam *2026-03-25, version 1.7* Horribly advertised I can’t use it at all unless I paid for it which I refuse to do so!!! Deleting it now!! **Developer response:** Hi there! Thank you so much for leaving your feedback. App is in a free category because it offers an in-app purchase plan and can be installed for free, so users could try it out before making their decision about the purchase. It offers a three-day unlimited trial. According to App Store rules, apps that offer an in-app purchase model are sold in the free category. We want to clarify that all pricing details are available for review in the app before you make a purchase. We strive to ensure transparency so that users can fully understand the costs involved. If you have any further questions or need assistance, please feel free to reach out. We appreciate your input and are here to help. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — Free trail and still charged *2026-03-14, version 1.7* So I had downloaded the app and had deleted and unsubscribed before the trail ended and it still charged me so now I have to go through the whole process of getting my money back even tho I canceled my subscription before the trail end date **Developer response:** Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Please contact our customer support at support@rokuon-remote.com so that we could look into the matter. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Cancellation is IMPOSSIBLE *2026-02-28, version 1.6* I have tried to cancel this subscription on multiple occasions and have reached out to them directly via email twice at this point. Hopefully they get back to me soon but I would never suggest this app to anyone. App works but it’s a very expensive subscription and cancellation is very difficult. **Developer response:** Hi there! Thanks for donating your time to  write the feedback. We’re very sorry to hear that you’ve decided to unsubscribe and that you’re not completely satisfied with our application. Your feedback is important to us. To unsubscribe, please begin by navigating to your profile or account settings. Once there, look for  [Subscriptions], choose our application from the list  and select  [Cancel Subscription]. For more detailed instructions, you can also visit Apple's official support page. If you have any issues or need further assistance, feel free to reach out to our support team at support@rokuon-remote.com. We're here to help. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Incorrect charge *2026-02-12, version 1.5* I just noticed I’ve been getting charged for this app every week just about and I never signed up for anything. Apple didn’t send the normal “confirmation of subscription” email. It was not on my subscriptions list under my account either. Now I’m getting a message from Apple stating it’s not eligible for a refund?? I downloaded this for a day and as soon as it asked me to sign up I declined and deleted the app shortly after. **Developer response:** Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. Deleting the app does not cancel your subscription and doesn't stop payment accordingly. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Just drop us an email at support@rokuon-remote.com if you require any assistance. We will be happy to assist you. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Scam *2026-01-31, version 1.5* $7/week for people that have to install in a pinch and then forget about it. Beware. This is absolute theft for what this app is. Keep extra remotes on standby. **Developer response:** Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Just drop us an email at support@rokuon-remote.com if you require any assistance. We will be happy to assist you. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — SNEAKY CHARGES *2026-01-20, version 1.4.1* I was charged $6.99 A WEEK and Apple denied my request for a refund when I noticed the issue. **Developer response:** Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Regarding your refund request, we understand that this situation is disappointing. Unfortunately, as the subscription is processed through Apple, we are limited in our ability to assist with refunds directly. We recommend reaching out to Apple Support once more, as they may be able to provide you with further options or clarify their specific refund policies.  Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Garbage app *2025-12-17* This app is garbage, bought a Roku TV not the remote is broken can not use the TV volume as there is no physical button. Charging for a fix is garbage and discussing. Will never but a TV with Roku in the future if I can help it. **Developer response:** Hi! It's disheartening to hear about your experience with the app and the issues with your Roku TV remote. We appreciate your feedback, as it helps us recognize areas for improvement. Your concerns about the charging for fixes are noted, and we take this seriously. Thank you for sharing your thoughts, and we hope for a better experience for you in the future. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Doesn’t help at all *2025-12-14, version 1.3* Connects to my TV, but doesn’t control anything on the tv. **Developer response:** Hi there! We greatly appreciate your usage and  rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@rokuon-remote.com within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Booty *2025-11-25, version 1.2* I don’t understand how all these fake Roku apps can find my Roku but the actual Roku app can’t find it how does that make sense **Developer response:** Hi! It’s perplexing that you're experiencing issues with our app connecting to your Roku device while others seem to work fine. We appreciate your feedback and are always eager to learn from our users. If you have more details about the connection problem, please consider contacting us at support@rokuon-remote.com so we can better assist you. Thank you for sharing your thoughts! Remote Control TV Assistant Support Team ### 1/5 — Difficult *2025-11-18* Just trying to get the app is frustrating g because trying to sell you stuff while tying to download and use initially ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t be fooled by this app *2026-10-22, version 1.10* This App offered a 7 day trial before charging your account but I accidentally did not want this particular App for a Roku Smart Home I was trying to download a universal remote. I cancelled this with in minutes but Apple refuses to issue a refund. **Developer response:** Hi there! Thank you for sharing your feedback. We’re sorry for the confusion and understand how frustrating this situation must be. Our subscription terms and trial details are available before subscribing, but we understand that you downloaded the app by mistake. Unfortunately, refunds are handled directly by Apple, and we’re unable to make refund decisions on their behalf. We recommend reaching out to Apple Support again, as they may be able to provide additional options or clarify their policies regarding refunds. We appreciate your feedback and apologize for the inconvenience. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — PREDATORY $9.99 per week *2026-09-05, version 1.9* Do not download. Scam, and apple will deny refund. Bypasses parent controls for in-app purchases. Subscription doesn’t show up in parent’s apple account if a minor inadvertently agrees to subscription. The only way parents found out about this subscription was through an email from apple notifying that subscription price was raising from 7.99 to 9.99 PER WEEK. Subscription didn’t get shared with family, and wasn’t visible from either parents’ apple subscription lists. I had to file requests from Apple by logging in to my child’s email address, and then all claims for refunds were DENIED. This is honestly incredibly upsetting and disheartening that businesses do this and Apple is party to it. **Developer response:** Hi there! We’re truly sorry to hear how upsetting this experience has been, especially when a subscription was started unintentionally by a child. We completely understand why this would be frustrating for a parent. We would like to clarify that our subscription options, pricing, renewal terms, and applicable conditions are clearly displayed on our App Store page before a subscription is purchased. Subscriptions and payments are processed through Apple’s App Store, and Apple manages the subscription status, billing and refund decisions. We never want anyone to feel misled or pressured into subscribing. We take your feedback seriously and appreciate you bringing your concerns to our attention. We’re always working to make the subscription information as clear as possible for all users. Thank you for taking the time to share your experience. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — No connection *2026-08-20, version 1.9* These instructions sucks ### 1/5 — Scam *2026-08-05, version 1.9* Don’t spend money here, this is a scam. Download the correct Roku app. It’s free. **Developer response:** Hello there! Thank you for taking the time to provide us with a feedback. We're sorry to hear you had a disappointing experience. Our app is an independent remote control app for Roku devices and is not affiliated with Roku, Inc. We clearly state this in our App Store listing. While the official Roku app is free, our app offers its own features and subscription options, which are always disclosed before purchase. If you experienced any issues or have questions about your subscription, please contact our support team via support section e-mail  support@rokuon-remote.com. We'd be happy to help resolve them. Kind regards, TV Remote for Roku Devices Support Team ### 1/5 — Be aware *2026-07-20, version 1.9* Fraude ### 1/5 — You need a subscription to use a remote. *2026-07-06, version 1.9* You read the title to this review just go buy a remote because NO ONE should be paying monthly or yearly subscription for a remote. Don’t use this scam **Developer response:** Hello there! Thank you for being willing to share feedback, though it is very discouraging to learn that you were left disappointed with the pricing. We're excited to introduce you to our application with a 3-day trial period, absolutely free. This is your opportunity to experience the full range of features and capabilities, and decide if it's right for you. As a token of appreciation for our valued customers, we reserve our exclusive content for those who choose to support us through a paid subscription. This allows us to continue providing high-quality services and content. Thank you for your understanding, and we look forward to having you on board. Best regards, TV Remote for Roku Devices Support Team ### 1/5 — Do NOT download, free trial is a scam *2026-07-01, version 1.9* Even if you cancel your subscription in the free trial period YOU WILL BE CHARGED for the year. DO NOT DOWNLOAD. This is a money scam app! **Developer response:** Hi there! We are very grateful to you for taking the time to leave us a review and apologize for any inconvenience caused. All the transactions are done in accordance with the Apple Media Services Terms and Conditions. Untimely cancellation of the trial period may be one of the reasons of money withdrawal, but there are some more reasons , such as purchasing a subscription without free trial, as not all the subscription plans have free trial included (one year subscription plan doesn't include free trial); previously installing the application under the same Apple ID. To address this issue promptly, please contact our support team  via e-mail support@rokuon-remote.com explaining the situation in detail. We understand the frustration  it may cause and aim to resolve such issues efficiently. Kind  regards, TV Remote for Roku Devices Support Team ### 1/5 — Assinatura para usar um controle remoto? *2026-06-18* É inacreditável ter que pagar para usar um controle remoto. Uma vergonha. **Developer response:** Olá! Agradecemos por dedicar seu tempo para escrever esta avaliação. É evidente que o modelo de assinatura gerou algumas dúvidas. Agradecemos sua opinião e reconhecemos que ele pode não atender às expectativas de todos em relação a um aplicativo de controle remoto. Nosso objetivo com o TV Remote é oferecer mais do que apenas as funções básicas de um controle remoto físico. A assinatura nos permite aprimorar continuamente o aplicativo, realizar atualizações regulares, garantir a compatibilidade com dispositivos, otimizar a conexão e oferecer outros recursos inteligentes. Também nos esforçamos para manter o aplicativo confiável em diversas versões de software, o que exige manutenção e desenvolvimento constantes. Dito isso, entendemos que cada usuário valoriza os aplicativos de forma diferente e respeitamos sua opinião. Seu feedback é muito importante para nós e nos ajuda a aprimorar tanto o aplicativo quanto a forma como comunicamos seu valor. Agradecemos novamente por experimentar o TV Remote. Atenciosamente, TV Remote for Roku Devices Support Team ### 1/5 — 45 por semana *2026-06-17* Além de não da pra fazer nada sem pagar, o valor é semanal mais facil comprar outro controle kkkkk **Developer response:** Olá! Agradecemos por compartilhar seu feedback, embora seja muito decepcionante saber que você ficou desapontado com o preço. Temos o prazer de apresentar nosso aplicativo com um período de teste gratuito de 3 dias. Esta é a sua oportunidade de experimentar todos os recursos e funcionalidades e decidir se ele atende às suas necessidades. Como forma de agradecimento aos nossos valiosos clientes, reservamos nosso conteúdo exclusivo para aqueles que optam por nos apoiar por meio de uma assinatura paga. Isso nos permite continuar oferecendo serviços e conteúdo de alta qualidade. Agradecemos a sua compreensão e esperamos tê-lo conosco. Atenciosamente, TV Remote for Roku Devices Support Team ### 1/5 — Scammy *2026-05-24, version 1.9* This is NOT the official Roku app, which is free and has a remote control. This is just someone’s “get rich” plan of charging you for a simple service and hoping you don’t notice the $30 a month cost (billed weekly of course, because why not) cancelled immediately and deleted off phone. Don’t download this app! **Developer response:** Hi there! Thank you for sharing your views. We’d like to clarify that TV Remote is an independent app and is not affiliated with Roku, which is clearly stated on the App Store page. Our app offers additional features, ongoing updates and compatibility improvements that are supported through optional subscription plans. Subscription pricing and billing terms are displayed by Apple before any purchase is confirmed, and users can cancel at any time through their Apple account settings. We understand that our app may not be the right fit for everyone, but we do take concerns about transparency seriously and appreciate your feedback. Thank you for trying TV Remote. Kind regards, TV Remote for Roku Devices Support Team ## Most praised reviews (5 highest-rated) ### 5/5 — Ayong 66 *2026-11-07* Thor **Developer response:** Hello Ayong 66! Thank you for taking the time to share your feedback! We’d love to hear more about your experience with the app. If you’ve encountered any issues or have suggestions, please feel free to contact our support team at support@rokuon-remote.com. We truly appreciate your feedback and hope you continue enjoying the app. Kind regards, TV Remote for Roku Devices Support Team ### 5/5 — Thanks *2026-09-07, version 1.9* Thanks **Developer response:** Hello Xander cuevas! Please accept our gratitude for your glowing review. We are grateful for your kind words and are pleased to know that our application has matched your expectations. Thank you for choosing us. Sincerely yours, TV Remote for Roku Devices Support Team ### 5/5 — Estorno *2026-08-01* Gostaria do estorno do valor da assinatura por favor **Developer response:** Olá Pqdt.61599! Agradecemos por dedicar seu tempo para escrever o feedback. Pedimos sinceras desculpas por qualquer inconveniente, mas infelizmente, não podemos gerenciar sua conta ou processar reembolsos diretamente, pois todas as transações são gerenciadas pela Apple. Agradecemos sua compreensão. Para obter assistência com seu reembolso, pedimos que entre em contato com o Suporte da Apple. Agradecemos sua paciência e, por favor, nos avise se houver algo mais em que possamos ajudá-lo. Atenciosamente, TV Remote for Roku Devices Support Team ### 5/5 — El mejor *2026-04-28, version 1.9* 🤗🤗🤗🤗 ### 5/5 — Best Roku🫶🏻 *2025-11-09, version 1.1* I love this Roku remote app! It connects instantly and works even smoother than the physical remote. The touchpad makes navigating so much faster, and the keyboard is a lifesaver when searching for shows. Voice control feels super intuitive — I just say what I want to watch, and it’s there. Clean design, no ads, and everything works perfectly. Honestly, this app made my Roku experience way better! **Developer response:** Hi Angela RockStar01! Thank you for sharing what our app means to you. These are the types of messages that motivate us to keep on striving to make the app the best it can be. We're so happy that you are enjoying our app. We hope that you will continue to support us by sharing our app with your friends and family. Sincerely yours, Remote Control TV Assistant Support Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-12.*