# Remote Eye — Technical Remote Support

> Real-time video assistance software for technical remote support. (iPhone/iPad app by Wideum Solutions SL.)

- Source: https://appshunter.io/ios/app/remote-eye/id1368450710 (this page in markdown: same URL + `.md`)
- Developer: [Wideum Solutions SL](https://appshunter.io/developer/1368450709)
- Category: Business, Finance
- Price: Free
- Age rating: 4+
- Requires: iOS 18.6 · 36 MB
- Languages: American English, European Spanish
- Released: 2018-07-04
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/remote-eye/id1368450710/reviews.md

## What is Remote Eye?

Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.

Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.

REMOTE EYE ® SPECIAL FEATURES

- Unlimited calling. Unlimited minutes.

- Unlimited minutes of recording and storage of video calls and files.

- Online/Hotline personal support in less than 24 hours x 365 days.

- Free training by non-presential means.

- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese. 

- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.

- Creation, upload and management of customer's corporate accounts in  App Store with the customized Remote Eye ® apps for mobiles.

- On-premise installation available.

- Integration into enterprise systems such as ERP or CRM.

## Key features

- Real-time video and audio connection
- Smart glasses and smartphone compatibility
- Unlimited video call recording and storage
- Personalized online support
- Multilingual support
- Customizable branding

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/remote-eye/id1368450710/reviews.md

### 5/5 — Very good app for remote service

*2021-02-12, version 3.0*

It allows you to connect with a remote service technician just using your mobile

### 5/5 — Great tool

*2020-01-01, version 1.3*

Very useful tool for remote assistance.

## Frequently asked questions about Remote Eye

### What is Remote Eye?

Remote Eye is a technical remote support platform that facilitates real-time video and audio communication between field service operators and support departments. It is designed to improve technician-support collaboration.

### Is Remote Eye free to use?

Yes, Remote Eye is available for free. The application does not have any associated costs for its core functionality.

### Does Remote Eye have ads?

No, Remote Eye does not contain advertisements. Users can expect an ad-free experience while utilizing its remote support features.

### What devices are supported by Remote Eye?

Remote Eye is supported on iPhones and iPads. It is also compatible with smart glasses, expanding its utility for field service.

### How often is Remote Eye updated?

The latest version of Remote Eye, 3.4.0, was last updated on October 21, 2025. Updates are released to improve functionality and reliability.

### Can Remote Eye be customized?

Yes, Remote Eye offers customization options for the web platform and mobile apps. This includes incorporating customer logos and colors for branding.

### What languages does Remote Eye support?

Remote Eye supports multiple languages, including English, German, French, Chinese, Spanish, Italian, and Japanese, making it accessible to a global user base.

### Is on-premise installation available for Remote Eye?

Yes, an on-premise installation option is available for Remote Eye. This allows businesses to host the software within their own infrastructure.

## Version history (last 5 releases)

### 3.4.0 — 2025-10-21

Bugs fixed

### 3.3.3 — 2024-05-28

Connectivity improvements and bugs fixed.

### 3.3.2 — 2024-03-14

Improve video quality on low-connectivity environments.Bugs fixed

### 3.3.1 — 2024-03-07

Bugs fixed

### 3.3.0 — 2024-02-21

Connect to expert site https://expert.remoteeye.comVoice to voice real time translation

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## More apps by Wideum Solutions SL

- [Remote Expertise](https://appshunter.io/ios/app/remote-expertise/id1576679532)
- [Remote KUKA](https://appshunter.io/ios/app/remote-kuka/id1597730695)
- [MAPFRE GR Remote](https://appshunter.io/ios/app/mapfre-gr-remote/id1627462215)

All apps by Wideum Solutions SL: https://appshunter.io/developer/1368450709

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*