# Remote Services

> Remote Services (iPhone/iPad app by Icona Spa.)

- Source: https://appshunter.io/ios/app/remote-services/id1560324901 (this page in markdown: same URL + `.md`)
- Developer: [Icona Spa](https://appshunter.io/developer/415631722)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 101 MB
- Languages: Czech, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian and 3 more
- Released: 2021-04-20
- Data updated: 2026-05-15
- User reviews in markdown: https://appshunter.io/ios/app/remote-services/id1560324901/reviews.md

## What is Remote Services?

FIVES Remote Services FRSA is a professional software platform for iPhone and iPad which combines remote video assistance with Augmented Reality (AR) technology to provide quick and immediate video support, help companies identify and resolve problems, assist installation of machines and systems, support troubleshooting process, all from their HQ or home office effectively and quickly.


It allows you to receive support at any time through a video session which allows to see the problem and provide precise instructions through the annotations in Augmented Reality.


Key features:
• Taking photos and recording videos
• Freeze annotations (snap a photo and draw on the image)
• Augmented Reality annotations
• Screen sharing (documents, web pages, etc.)
• Automatic text and voice translation
• QR Code and Barcode scanning
• Digital zoom


## Version history (last 5 releases)

### 9.3.0 — 2026-04-16

- Added support for custom company text in home screen.
- Updated DWI module.
- Updated assistance engine.
- Improved speech feature.
- Improved some dialogs.
- Greatly improved incoming expert call screen.
- Fixed some errors.

### 8.3.1 — 2025-07-24

- Added support for Branch links.
- Dropped support for iOS below version 15.1.
- Fixed some errors.
- Updated DWI module.

### 7.3.6 — 2024-12-18

- Added support for audio-only calls.
- Added support for calling push notifications.
- Improved assistance stability and quality.
- Improved translations in chat and assistance.
- Improved chat UI and added support for quotes.
- Updated DWI module.
- Fixed some errors.

### 7.0.3 — 2023-11-10

Added new languages: Czech, Korean and Brazilian.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.

### 6.3.5 — 2022-11-21

- Added support for WorkInstructions.
- Greatly improved AR feature.
- Improved video quality.
- License and privacy documents have now been translated in japanese.
- Fixed some bugs.

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## More apps by Icona Spa

- [Livecare Support](https://appshunter.io/ios/app/livecare-support/id902280279)
- [Livecare RA](https://appshunter.io/ios/app/livecare-ra/id1063644471)
- [Acty](https://appshunter.io/ios/app/acty/id1126880524)
- [Cavanna Support](https://appshunter.io/ios/app/cavanna-support/id1466624817)
- [ADAK REMOTE](https://appshunter.io/ios/app/adak-remote/id1481597078)
- [My Swift-Cut](https://appshunter.io/ios/app/my-swift-cut/id1483077060)

All apps by Icona Spa: https://appshunter.io/developer/415631722

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-15.*