# Renasant Mobile — user reviews > 252 indexed App Store user reviews of Renasant Mobile by Renasant Bank, rated 4.80/5 from 55,812 ratings. - Source: https://appshunter.io/ios/app/renasant-mobile/id784522920/reviews - App overview in markdown: https://appshunter.io/ios/app/renasant-mobile/id784522920.md - Rating breakdown: 5★ 49,678 · 4★ 4,187 · 3★ 1,020 · 2★ 264 · 1★ 663 ## What do users think of Renasant Mobile? Overall sentiment: neutral **Pros** - 🤖 Reliable and consistent banking services - 👍 Friendly and helpful staff - 💳 Convenient mobile banking features - 🏦 Positive long-term customer experiences **Cons** - 🐛 Recurring app login issues - ⏱️ Slow app performance and loading times - 💰 Unexpected fees and charges - 🔍 Lack of transparency in account information **Commonly reported bugs** - Inconsistent mobile deposit functionality - Accounts not syncing properly across devices - Frequent app crashes and freezes **Most requested features** - Real-time balance updates - Ability to edit recurring transfers - Improved mobile check deposit process - Enhanced app customization options ## Newest reviews (10 of 252) ### 4/5 — Deposit *2026-07-21, version 5.5.92.4685450572* It does not make clear that you can deposit taking a picture of a check until you get through the process. You should let people know when doing a deposit, taking a picture as an option. I was trying to figure out how to deposit using the camera. I just feel it could be made clearer. That’s all thank you😊 I was thinking you did not offer this option ### 2/5 — Downhill *2026-07-17, version 5.5.92.4685450572* Ever since Renesant took over from The First, it’s been all downhill. The ATM in Saraland doesn’t work half the time and the mobile app is a constant headache! ### 4/5 — App option like The First *2026-06-21, version 5.5.90.4685450570* Wish there was the ability to notate what each deposit or transfer was for to help with record keeping ### 4/5 — Happy *2026-06-10, version 5.5.87.4685450567* I have been with Renasants’s for several years and have always received the best service. Thank you. ### 2/5 — App regression *2026-05-08, version 5.5.83.4685450563* UPDATE - May 2026: My card was recently compromised and used out of state. I stopped using the card controls because of my previous review. But had I been ABLE to use it, those transactions would not have gone through. Thanks a lot, Renasant. Things are not going well since the integration of the banking app with the card app. The card app worked while the banking app has issues. Now that they’re one and the same I get constant “couldn’t load card” errors. I expect growing pains with big changes, but this has gone on for over a month now. App QC isn’t a strong point with Renasant. If you lock down transaction types like I do, you may not be able to enable them when needed. So a major function of the now integrated app is pretty much worthless. ### 5/5 — Convenient *2026-05-07, version 5.5.83.4685450563* This was such a good choice to go mobile with my banking. I have been with Renasant bank 12 years. ### 5/5 — Always impressed! *2026-05-04, version 5.5.83.4685450563* The ease of this app puts other financial apps to shame. As always Renasant Bank is customer service friendly. ### 5/5 — First Class *2026-04-16, version 5.5.83.4685450563* The app is easy to navigate ### 1/5 — No longer works on iPhone 8 iOS 16 *2026-04-11, version 5.5.83.4685450563* This was quite a quiet change, as I logged in this morning fine, then suddenly 3 hours later; constantly refreshing login splash screen that killed my battery within 5 minutes, no update available to the app, and no further updates possible to this iOS. I’ll change banks/use safari before I’ll allow a company that’s meant to help me MANAGE my money, force me to SPEND more for a new phone, when this phone is physically perfect. Beware though, using safari won’t be possible for too much longer, as the “certificate warning” started today as well, when it worked fine on safari earlier. Mobile banking is certainly convenient, but ceases to be so when it starts costing you money to use it. I’ve been with Renasant for 10+ years, with serious ups/downs here/there, the worst being their removal of your ability to notate transfers/charges. Removing the ability to notate was ALMOST enough to make me change banks, but if they’re trying to force me to waste money on a new device; I’ve probably found the REAL deal breaker. ### 1/5 — Terrible *2026-04-05, version 5.5.83.4685450563* This app is so hard to navigate. I notice myself not checking my bank statements because I always have a problem logging in ## Most critical reviews (10 lowest-rated) ### 1/5 — worst app ever *2026-08-25, version 5.5.95.4685450575* not user friendly the worst app ever ### 1/5 — Overdraft fees *2026-08-24, version 5.5.92.4685450572* The computer and higher up are scamming people with to many overdraft fees you look at your APP and it is not calculated the same on your phone and it is not calibrating correctly and you think you have money then it changes the next day. It is never right. It is a glitch so they can charge more money. As a member showing that I put the b thousands every week. A $200.00 ,$150.00 , $50.00 dollar charge should be covered and a phone call. With a 24 hour amount of time to fix it. If not then do not let it through. You don’t just keep charging the client 6 overdraft fees what the Hell. 🤯🤯🤦it’s not elementary it’s called a SCAM….. ### 1/5 — fix it *2026-08-07, version 5.5.92.4685450572* app won’t load can’t even login ### 1/5 — Something needs fixing *2026-08-04, version 5.5.92.4685450572* Half the time I can’t login to my account ### 1/5 — App is terrible *2026-07-02, version 5.5.90.4685450570* Doesn’t work half the time.. I’ve deleted and re downloaded multiple times and just a blank screen. ### 1/5 — Doesn’t work *2026-06-23, version 5.5.90.4685450570* Just downloaded the app and opened it. It doesn’t load past the splash screen. Completely unusable. ### 1/5 — UNUSEABLE!!!! *2026-05-27, version 5.5.87.4685450567* The app literally does nothing. Blank screen all the time. How in 2026 is it easier to use the bank website than the damn app. Horrible. ### 1/5 — Opening the app sucks *2026-04-29, version 5.5.83.4685450563* It rarely uses Face ID WHEN ENABLED and I have to retype my password & user in ### 1/5 — No longer works on iPhone 8 *2026-04-24, version 5.5.83.4685450563* With Zero warning, I went to use my app around April 11 only to discover it no longer works on my phone. I’ve called customer service and they had no knowledge about this either so that was of no help. Feels as though I’m being forced into an expensive phone upgrade just to get my banking info. No thanks, guess I’ll have to start looking for a new bank. That’s ridiculous, not everyone wants to upgrade every other month. ### 1/5 — Mobile app *2026-04-14, version 5.5.83.4685450563* Why is mobile app not working? ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and convenient *2026-08-26, version 5.5.95.4685450575* Easy, quick and convenient ### 5/5 — Easy and fast *2026-08-20, version 5.5.92.4685450572* At Renasant mobile deposits are easy simple and reliable ### 5/5 — Mr Mark Verklas *2026-08-12, version 5.5.92.4685450572* AFTER THIS, BANK TOOK OVER FROM THE FIRST BANK IT TOOK A WHILE TO GET THINGS GOING, BUT THEY SEEM TO HAVE STRAIGHTENED EVERYTHING OUT AND NOW IT’S A PLEASURE TO BANK AT RENASANT ### 5/5 — Easy Banking *2026-08-04, version 5.5.92.4685450572* Very easy to use your online banking even elderly like me . Thank you ### 5/5 — Lakes *2026-07-23, version 5.5.92.4685450572* I Love Renasant ### 5/5 — User friendly *2026-07-08, version 5.5.90.4685450570* Very efficient and easily accessible. Makes the whole banking process much less complicated and stressful. ### 5/5 — App Option *2026-05-29, version 5.5.87.4685450567* Wish you still had the option of when a purchase was made it came up on my phone. ### 5/5 — Good *2026-05-22, version 5.5.87.4685450567* Work great and do everything that I need it to do ### 5/5 — Great bank, great app *2026-05-11, version 5.5.83.4685450563* Renasant is the best. Modern bank with great capabilities. ### 5/5 — Review *2026-05-08, version 5.5.83.4685450563* So easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*