# Renfe Cercanias — user reviews > 131 indexed App Store user reviews of Renfe Cercanias by Renfe Viajeros SA, rated 4.51/5 from 564 ratings. - Source: https://appshunter.io/ios/app/renfe-cercanias/id953441960/reviews - App overview in markdown: https://appshunter.io/ios/app/renfe-cercanias/id953441960.md - Rating breakdown: 5★ 455 · 4★ 36 · 3★ 20 · 2★ 9 · 1★ 44 ## What do users think of Renfe Cercanias? Overall sentiment: negative **Pros** - 👍 Easy and intuitive interface - 📱 Convenient mobile access to schedules - 💳 Affordable ticket pricing - 🗺️ Helpful line maps and route information - 👥 Dedicated and professional customer service staff **Cons** - 🐛 App crashes frequently and won't open - ⏱️ Unreliable schedule information and delays not reflected - 🔐 Two-factor authentication code never arrives - ⚠️ Requires printing tickets at machines despite digital purchase - 🌍 Non-Spanish phone numbers not supported for verification - 💳 Credit card payments fail intermittently - ⏳ Extremely slow performance and freezing - 🔄 Constant need to reinstall app to function - 📍 Missing stations and incomplete coverage - 🚫 Platform numbers not displayed in real-time - ❌ Cannot use Apple Pay or Google Pay - 🔴 App stuck on splash screen after updates - 📱 Incompatible with certain iOS versions **Commonly reported bugs** - App fails to launch and gets stuck on splash screen - Crashes immediately after opening - Two-factor authentication SMS codes never delivered or expire too quickly - Login fails with 'Error: Problems getting results, service not available' - App freezes when selecting stations or menu options - QR codes not recognized at turnstiles despite valid tickets - Tickets disappear from app after updates - Password recovery takes days or fails entirely - App becomes unresponsive after recent updates (version 2.7) - Slow loading times (up to 25 seconds to start) - Cannot access stored passes and abonos - Error codes displayed without explanation - Station selection loops infinitely without advancing - App incompatible with iPhone 5, iPhone 7, iPhone 11, iPhone 13, iPhone 14, iPhone 15 - Payment processing errors (Error v328) - Authentication service returns 'try again later' indefinitely - Biometric verification setup fails **Most requested features** - Real-time train arrival countdown instead of scheduled times - Platform number display before entering station - Apple Pay and Google Pay integration - Direct QR code acceptance at turnstiles without printing - Email-based two-factor authentication option - Support for foreign phone numbers in verification - Saved credit card as default payment method - Dark mode option - Multi-language support beyond Spanish-English - Live delay notifications and service disruptions - Ability to add tickets to Apple Wallet - Complete station database with all lines - Transit card integration for single fares ## Newest reviews (15 of 131) ### 2/5 — NO VA BIEN, LOS TIEMPOS NO SON CORRECTOS *2026-04-10, version 3.4.1* No van bien los tiempos, y RENFE pasa de darle solución. ### 3/5 — Fix! *2025-07-30, version 3.1.3* After first failed payment not working at all! It made me so stressed. ### 3/5 — Payment forms *2025-03-23* Credit card payments do not always work. Passengers should be able to put single fares on their transit card. ### 1/5 — No funciona *2025-03-09, version 3.0.2* Hace ya semanas que no funciona. Al poco de abrirse se congela y acaba cerrándose. ### 1/5 — No funciona *2025-02-21, version 3.0.2* Iphone 15 no funciona ### 1/5 — Arghh! Frustrating *2025-01-20, version 3.0.2* Tried buying tickets online as the ticket machine was broken. Unable to buy tickets without registering. I tried registering several times yesterday and today but every time I get the message "Error Problems getting results, service not available " ### 1/5 — Terrible app! *2024-12-20, version 3.0.1* Difficult to use, lots of stations not listed =[ ### 1/5 — Totally useless *2024-11-24* I had purchased the ticket and stored in the app. After updating, the app would never open. Wasted my money. I bought a paper ticket instead. ### 1/5 — Verification code *2024-10-24* Unfortunately if you don’t have a Spain based phone number , you are not able to get a verification code when you attempt to login , so you just can’t. On the other hand Renfe trenes allow to choose an email to send the code, can you please just add what already works elsewhere? Thanks!! ### 1/5 — No se puede comprar *2024-09-29, version 2.7.0* No se puede comprar el abono recurrente. Error v328. Pero si estoy log in. Lo de siempre, RENFE no sirve para nada. Y con dinero publico ### 3/5 — Ticket not recognised *2024-09-19, version 2.7.0* Bought a ticket but the reader on Jerez station would not respond to the QR code generated. I was well within the time limit. ### 1/5 — Terrible *2024-09-17, version 2.7.0* Es muy difícil usar ### 2/5 — Not working properly *2024-09-11, version 2.7.0* 8 out of 10 times the app doesn’t event launch. If it finally launch, the app works very slow. The button to switch stations of your arrival/departure doesn’t work properly and still need to change the stations manually. I still leave 2 stars cause in the end if it works it provides correct timetable, you can read incidencias and there’s map of all lines, but you can rarely access these functions :( ### 1/5 — :) *2024-09-02, version 2.7.0* Absolutely bad system. Always reset by itself and if u want english u have spanish-english app ### 1/5 — Never working *2024-09-01, version 2.7.0* App is always crushing without possibility to use it Shame ## Most critical reviews (10 lowest-rated) ### 1/5 — Funcionaba bien, la actualizaron y la jodieron *2026-08-07* La app funcionaba perfecto, ahora la actualizaron y no muestra nada. Una súper basura ### 1/5 — Poco fiable *2026-04-15, version 3.4.1* La mayoría de las veces no coincide con el tránsito de los trenes, no te puedes fiar. Cuado hay problemas, no se refleja de manera fiable ### 1/5 — T *2026-03-18, version 3.4.1* Wszystko źle działa ### 1/5 — Embarrassing for Renfe *2025-10-04, version 3.2.1* Possibly one of the worst train apps ever. The design is fine, but to buy tickets you have to register as a user, but when you go to log in you have to receive a code for two factor authentication...only that it never sends the code, or takes so long to send it that it's no longer valid. And then once you finally manage to log in and set the account to biometric verification, and you buy your tickets, you learn that to actually use the tickets, you have to go to one of the machines and print them. I'm embarrassed for you Renfe. ### 1/5 — Necesita ver cómo lo hacen otros *2025-09-01, version 3.2.1* Anticuada, confusa, poco amigable…ni siquiera se puede usar Apple Pay o Google Pay ### 1/5 — Barely works *2025-06-01* Pretty much ever page is slow or not working. Would not recommend ### 1/5 — Отвратительный сервис *2025-05-16, version 3.1.0* Кто делал это приложение и в каком году? Школьник-двоечник на уроках труда в 1978 ? Ау! На улице 2025 год ### 1/5 — Useless *2025-04-21, version 3.1.0* No option to see the actual time of departure, the app only tells you how many minutes are left. Having BOTH would be actually helpful. But that the platform is actually not shown in time AND switches on the whim of the operator at the station is really annoying. On top not even all lines are available. I was waiting for C2 in Alcalá , but there was only a C8 - the C8 is not even shown in the app!!! So useless ### 1/5 — No funciona *2025-03-16, version 3.0.2* Hace meses que no consigo abrir esta aplicación, se queda en el inicio que pone Renfe cercanías y de ahí no avanza ### 1/5 — No carga *2025-03-13, version 3.0.2* Se cierra y no hay forma de hacer nada con la app ## Most praised reviews (10 highest-rated) ### 5/5 — Fácil y funciona *2025-09-26, version 3.2.1* Va bastante bien y es bueno tenerlo en el móvil ### 5/5 — Factor humano *2025-06-10, version 3.1.3* Agradezco la buena dedicación y profesionalismo de todo el personal de Renfe. Siempre intentando resolver cualquier incidencia con respeto y buena voluntad ### 5/5 — Nunca funciona adecuadamente!!! *2024-10-05, version 2.8.0* Imposible ver ni un horario de trenes, menos comprar un billete! ### 5/5 — No me funciona *2024-07-25, version 2.7.0* Esta aplicación desde hace un mes no puedo abrirla, antes me funcionaba muy bien para obtener información, horarios, etc. Ahora no funciona pueden informarme o eliminar la aplicación. Gracias ### 5/5 — foreign user *2023-10-11* Madrid is currently having a promotion to encourage public transport use. 10 Euros per 3-4 months! Buy the Ab. Recurrent fare on the App. You need a 10 digit passport number to do this, so if your passport has fewer than 10 digits, add a few extra. ### 5/5 — Ticket disappeared *2022-09-28, version 2.4.0* My abono ticket for Malaga disappeared from the app! I was supposed to be able to use it until December! Where is my qr ticket? ### 5/5 — Top *2020-02-10, version 2.2.5* Top ### 5/5 — Pourquoi. *2019-11-01, version 2.2.4* L’application ne fonctionne pas à l’étranger,je suis en Belgique et j’aimerais pouvoir organiser mes voyages depuis la maison.Dommage !! ### 4/5 — Muy buena renovación, un apunte *2026-07-30* A falta de probar la precisión de los datos de la app, me encanta la renovación de ésta. Sin embargo me gustaría que en el modo oscuro, la ventana que aparece cuando está “cargando” no fuera blanca, que es como está, ya que es un flash constante y bastante incómodo a cada operación que se hace. Gracias ### 4/5 — Horarios *2024-09-03, version 2.7.0* La aplicación es fácil e intuitiva, pero en algunas ocasiones tiene fallos que no permiten acceder al abono en el móvil. Los horarios no se actualizan y no son fiables --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*