# Renfe — user reviews > 332 indexed App Store user reviews of Renfe by Renfe Viajeros SA, rated 4.60/5 from 3,173 ratings. - Source: https://appshunter.io/ios/app/renfe/id1544224672/reviews - App overview in markdown: https://appshunter.io/ios/app/renfe/id1544224672.md - Rating breakdown: 5★ 2,665 · 4★ 202 · 3★ 67 · 2★ 50 · 1★ 189 ## What do users think of Renfe? Overall sentiment: negative **Pros** - 🚀 Convenient for train travel - 📱 Easy to access tickets on phone - 🗓️ Helpful reminders for trips **Cons** - 🐛 Buggy and unreliable - 🤖 Poor user experience - 🚫 Doesn't work for non-Spanish phone numbers - 💳 Issues with payment processing - 🔍 Lacks transparency on seat availability **Commonly reported bugs** - Constant crashes and errors - Registration process doesn't work - Inability to change or cancel tickets **Most requested features** - Display train stop information - Allow saving of payment and personal details - Better support for international users ## Newest reviews (14 of 332) ### 3/5 — Not in English *2026-07-28, version 2.14.0* There is no setting to change to English. ### 3/5 — Avis *2026-07-28* Jamais à l’heure. Il y a toujours du retard. De plus l’application bug énormément ### 3/5 — Impossible to change tickets using the app *2026-07-17, version 2.14.0* I have a ticket class (Elige Confort) that permits me to change tickets once for free. When I go through the workflow, after I pick my new seat, the Continue button is non-clickable. Clearly a coding error. Also, the checkout seems to suggest that you will be charged again for your new ticket even though you are just changing time of travel with no change fee. I will have to try to do this change in person at station as the website is even worse (I am an experienced user of that website). Clearly the app has improved recently since it now accepts Apple Pay and tickets go into Apple Wallet, but there are still hidden bugs when you try to do things more complicated than buying ticket. If AI bots are replacing humans, they better not replace humans at train station ticket counters. ### 2/5 — Bad user experience *2026-06-18, version 2.14.0* I tried booking a ticked to Toledo. Did not complete the purchase because of this horrible app and decided not to go. The app forces you to create an account and enter your information before telling you there no available slots. It’s easy to clear all your data without the app saving the data for you to come back to. The user flows between screens are not polished. For Madrid’s biggest rail company to have such a bad application is quite surprising. I deleted the app and did not book a ticket. Plus, the entire app is not translated properly so you get have eng half es. ### 1/5 — Muy mala *2026-05-27, version 2.13.0* No sé si hay apps peores que esta. Es lenta, el user journey no tiene sentido! Pregunta el destino ANTES de lugar de salida. Muy muy mala y muy mal hecha. Está hecha por estudiantes de primaria? Yo creo que lo harian mejor. No le da vergüenza a Renfe tener esta app? ### 2/5 — Looks nice. Functions poorly. *2026-05-15, version 2.13.0* Have experienced payment errors (doesn’t work with overseas banks, use PayPal), fields not accepting content, disappearing buttons, slowness and crashing. So downloaded a 3rd party app that works. ### 1/5 — Buggy, outdated and frustrating *2026-04-25* Nothing works on this app. It feels like it was coded by a corrupt IT company which paid bribes to the Renfe to get the contract. Even Claude can vibecode a better app. ### 1/5 — Has Renfe tried using this app? *2026-04-20, version 2.12.1* Probably the worst booking app I have ever used. Gave up on the web site, which wouldn’t even take my travel dates. And downloaded this. Allows you to put your trip details in, then asks you to register, and then you find out it’s not retained the booking details! The registration was very poor, the buttons are all very buggy, and trying to get a password it would accept was really frustrating. It took over an hour to book one trip! ### 1/5 — Couldn't register due to lack of feedback *2026-04-19* The app doesn't accept the passwords I insert during registration -- says it's invalid format -- but it doesn't say what is the format I should use. ### 2/5 — Terrible payment system *2026-04-18, version 2.12.1* The app is absolutely ridiculous. Each time I tried to pay, I received an error processing message. I tried using different cards to no avail. Really frustrating. ### 1/5 — Mierda *2026-04-12, version 2.12.1* Una mierda de servicio al cliente un país manejada por rojos! ### 2/5 — Use the web to create an account *2026-04-08, version 2.12.1* Useless app unless you have an account. No english support unless logged in, doesn't fetch personal info from the phone, no OK button when registering! Demands that you have two surnames! Payment system is bad. Otherwise the app after login is ok. ### 1/5 — Worst experience *2026-03-05, version 2.11.0* These guys have the worst software in the world ### 1/5 — Frustrating payment experience *2026-02-28, version 2.11.0* Had to change 3 cards and even PayPal account. Keeps saying “technical error” ## Most critical reviews (10 lowest-rated) ### 1/5 — Deaf brute *2026-08-14, version 2.15.0* After four attempts to register my ID details decided to take the bus and erase the app. I’ll probably try later, but it seems to have been written by a leisured sort of person. If it doesn’t accept non-Spanish details, could you tell the poor souls you dump in mid registration? Tras cuatro intentos de registrar los datos de mi identificación, decidí tomar el autobús y borrar la aplicación. Probablemente lo intente más tarde, pero parece haber sido creada por alguien a quien le sobra el tiempo. Si no acepta datos que no sean españoles, ¿podrían avisar a los pobres diablos a quienes dejan tirados a mitad del registro? ### 1/5 — Non Functional *2026-08-10, version 2.15.0* Very poor app ### 1/5 — Esther *2026-07-25, version 2.14.0* Too Many errors, too many attempts, frustrating ### 1/5 — unpleasant Experience *2026-07-21, version 2.14.0* Mi viaje con Renfe de Barcelona a Alicante fue una experiencia muy decepcionante y no recomendaría viajar con esta compañía. Para empezar, el baño estaba muy sucio y en muy malas condiciones. Durante el trayecto quise ir al vagón cafetería para comprar algo. Una empleada estaba ofreciendo té y otras bebidas con un carrito por el pasillo. En lugar de dejarme pasar durante unos segundos, me ignoró por completo, siguió atendiendo a otros pasajeros y me pidió que esperara. Le habría costado muy poco dejarme pasar. Me pareció una actitud muy poco profesional y bastante irrespetuosa. Otro problema importante fue la temperatura dentro del tren. Hacía muchísimo frío. Tuve que sacar ropa de mi equipaje y cambiarme en el baño porque estaba congelándome. Lo peor ocurrió casi al final del viaje. De repente vi una cucaracha debajo del asiento que tenía enfrente. Avisé inmediatamente a un miembro del personal. Simplemente me respondió que "no era nada" y se fue sin hacer absolutamente nada. Más tarde, cuando volví a verla, le enseñé la foto que había tomado. Una vez más, no hizo nada. Lo único que hizo fue sacar una foto de mi propia foto. En general, fue una experiencia muy desagradable. Baños sucios, mala atención al cliente, un tren excesivamente frío e incluso una cucaracha a bordo son cosas totalmente inaceptables. Sin duda, no recomiendo viajar con Renf ### 1/5 — Payment system issues *2026-07-02, version 2.14.0* Went to purchase tickets for a train from Madrid to Barcelona. Put in information for four passengers went through a third party verification process only for the payment system to not work. For Apple Pay or credit card. Also happened on their website. Waste of time. ### 1/5 — Renfail *2026-06-21, version 2.14.0* renfe sucks royally ### 1/5 — Maybe ok but only for Spanish users *2026-06-21* Lots of problems if you are not Spanish on the app. ### 1/5 — Sin apple o google pay ! *2026-06-14, version 2.14.0* Sin apple o google pay ! Muy muy retrasado ### 1/5 — Aplicativo instável!! *2026-06-09* Na hora de passar o cartão sempre dá erro, mesmo estando o cartão disponível pra compras online e fazendo autenticação! Tive que me deslocar até uma estação pra comprar um bilhete! ### 1/5 — No valen para nada *2026-06-04, version 2.14.0* Gestión pésima de todo ## Most praised reviews (10 highest-rated) ### 5/5 — andre *2026-08-02* appli espagnole qui reconnaît que l on est français par le langage merci ### 5/5 — App works *2026-07-26, version 2.14.0* Functional ### 5/5 — Renfe *2026-07-10, version 2.14.0* Most reliable train in Spain ### 5/5 — I love the app *2026-07-05, version 2.14.0* Very easy, super fast and I love because have many lotions for me to choose. ### 5/5 — Réservation *2026-06-22* Trop facile de réserver un billet sur votre site Internet ### 5/5 — Todo ok *2026-04-07, version 2.12.1* La app ha funcionado bien ### 5/5 — Always works *2025-10-18, version 2.7.0* Easy, efficient, apple wallet integrated, fabulous ### 5/5 — Get an e-ticket *2025-04-23, version 2.4.0* This is really helpful because you can get an e-ticket for your phone that you can use for your train trip…. Can’t do that from their website ### 5/5 — A Must-Have if you travel by train in Spain *2024-09-27, version 1.17.5* This has made all of our travel and ticket purchases incredibly easy. No need to go to the station and purchase tickets there. You can plan ahead; it keeps track of all your tickets and you can store to your Apple wallet. It even reminds you when it’s time to take the train. Best app I’ve downloaded for use in Spain. ### 5/5 — Que fácil y seguro *2024-07-26, version 1.17.4* Me encanta --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*