# Rent-A-Center — user reviews > 1,147 indexed App Store user reviews of Rent by Rent-A-Center, Inc, rated 4.49/5 from 16,007 ratings. - Source: https://appshunter.io/ios/app/rent-a-center/id1236229257/reviews - App overview in markdown: https://appshunter.io/ios/app/rent-a-center/id1236229257.md - Rating breakdown: 5★ 12,377 · 4★ 739 · 3★ 300 · 2★ 238 · 1★ 1,441 ## What do users think of Rent? Overall sentiment: negative **Pros** - 👍 Convenient rent-to-own option - 🙌 Helpful and friendly staff - ⭐ Great customer service - 💯 Reliable and quality products **Cons** - 🤬 Aggressive payment collection tactics - 🙄 Slow and unresponsive customer service - 💸 Expensive rental rates - 🤯 Incorrect/damaged items delivered - 😡 Lack of transparency in policies **Commonly reported bugs** - App does not save login information - Incorrect charges and billing issues - Delivery and pickup failures **Most requested features** - Allow partial payments and paying ahead - Improve mobile app functionality - Provide better communication on delivery/pickup - Offer more flexible payment options ## Newest reviews (13 of 1,147) ### 5/5 — Services *2026-08-11, version 3.3.7* Juan is my go to man he’s very respectful and willing to go above and beyond to help his customers I’ve gotten several items from them and he’s always my go to man ### 5/5 — Good *2026-08-11, version 3.3.7* Good ### 5/5 — Rent a center *2026-08-10, version 3.3.7* They are the best they work with you are there when you need them and I would not rent anywhere else rent a center is the place to rent if you want good products and low prices ### 4/5 — Rent A Center App *2026-08-10, version 3.3.7* Amazing!!! Not A Bot ### 5/5 — Rent A Center *2026-08-10, version 3.3.7* Great service, I would recommend everyone to you guys. ### 5/5 — The Best *2026-08-10, version 3.3.7* Megan is the best! Her & her team are professional yet friendly. They work with me when I’m in need & provide quality productsh & services! ### 5/5 — Where your needs are guaranteed *2026-08-09, version 3.3.7* I love rent a center I’ve been with them for some time. And Carl I believe he’s the supervisor there on east ridge he’s patient and gives good customer service. I’ve been with them for about 5 years and still going strong: ### 3/5 — OK PRODUCTS AND SERVICES *2026-08-09, version 3.3.7* Furnitures are a bit on the pricey side, defeats the whole purpose of buying direct from Ashley. Besides, it’s no longer brand new if it’s out the box and seating in the lobby where the public have access to sit and try it out! ### 5/5 — Review *2026-08-08, version 3.3.7* Great customer service ### 5/5 — Review for RAC *2026-08-05, version 3.3.7* Everyone is professional and friendly. ### 5/5 — Only Use The App! *2026-08-05, version 3.3.7* The App experience is great but the people experience is very poor and not worth the time! ### 4/5 — Do better *2026-08-04, version 3.3.7* I’ve been with RAC since 2013 off and on. I’m into an agreeable where an error was made on behalf of RAC causing my payment cycle to be off track reverting in late fees every 2 weeks. I’ve explained this situation the last three times I’ve been in to make a payment. I was told it would be fixed. Not only have I been paying the late fees the problem hasn’t been fixed. I don’t like to complain, but when you have been dealing with a company or business for that amount of time, I expect better business. EDITED issue has since been resolved. ### 2/5 — Conventionally Hounding *2026-08-04, version 3.3.7* Unable to receive reset login info also I’m in the military and i travel so sometimes unable to be reached but I’ve been threatened even though I’ve had been receiving merchandise for over five years with several products paid off. ## Most critical reviews (10 lowest-rated) ### 1/5 — DONT RECOMMEND *2026-08-15, version 3.3.7* Overly priced and will call back to back. Won’t work with you even if you let them know ahead of time your situation ### 1/5 — Terrible *2026-08-14, version 3.3.7* Since I changed stores, this store is terrible. They are rude. ### 1/5 — Service sucks *2026-08-14, version 3.3.7* Service sucks with your Representatives. They tell you one thing and then it’s another. They’re just stealing from me us. How do you want me to refer people and go back to tell you one thing and then it’s the other. Supposedly there to help not Steal from us as customers been a long time. Customer and this is unacceptable. You guys are losing good customer ### 1/5 — Not good *2026-08-14, version 3.3.7* You have to keep signing in and it’s glitchy ### 1/5 — Bedroom set! *2026-08-10, version 3.3.7* I have to express my disappointment with how this situation has been handled. My first experience with your company wasn’t great, but I still chose to give your business another chance. Today, my automatic payment did not process, and my plan was to come in and make the payment in cash. I had already informed your team that I am a Store Manager. While I was in a conference call for about an hour, I received seven phone calls from your company. That level of repeated calling was excessive, disruptive, and unprofessional. Instead of helping resolve the situation, it delayed my ability to address the payment. Money isn’t an issue it was time. I don’t wanna pay auto pay for my bed. I have it cash. For my first payment. The way this was handled made it seem as though I have a history of missing payments, which is simply not true. I have not refused to pay, and I will be there tomorrow to make my payment for my bed. What concerns me even more is that your Store Manager continues to bring up my partner’s family’s payment history with your company. That information has absolutely nothing to do with me or my account. Regardless of whether I know those individuals, their personal business with your company should not be discussed with me. Those situations existed long before I ever became involved, and I find it highly inappropriate that they were brought into a conversation about my account. Because of these repeated unprofessional interactions, I would like to discuss transferring my account to the wolcott location. I no longer feel comfortable doing business with this store. I treat people with professionalism and respect, and I expect to receive the same in return. If you speak to me respectfully, you’ll receive that same respect from me. I simply expect to be treated fairly and professionally, and unfortunately, that has not been my experience. ### 1/5 — Horrible App *2026-08-09, version 3.3.7* This app is an absolute waste of time. It never works when I try to send my payments through so I have to end up calling the store contacting them to send me a text message just so that I can make my payment which is ridiculous. Why even have it if it doesn’t work properly do better I’m thinking about returning my items to the store just because of this inconvenience. I don’t wanna have to keep calling the store Every week. ### 1/5 — Needs to do better *2026-08-06, version 3.3.7* I ordered a new set and sent a broken one after 2 months of back and forth I was told me new set was waiting to be delivered. I was extremely disappointed but I did receive a refund after a Few calls. ### 1/5 — Awful *2026-08-01, version 3.3.7* The supervisor/manager has no compassion or patience for when their customer is in the middle of handling an emergency situation (example: husband died 2 months ago and son was currently admitted to psychiatric hospital). She will insist on sending workers out to collect items. With just being a a week late. ### 1/5 — Dishonest and garbage *2026-07-31, version 3.3.7* They lie about everything and send out bug infested nasty equipment ### 1/5 — Really bad *2026-07-30, version 3.3.7* No ## Most praised reviews (10 highest-rated) ### 5/5 — Customer Service *2026-08-20, version 3.3.7* The RAC that I do business with gives Excellent Customer Service. ### 5/5 — Great service *2026-08-18, version 3.3.7* I got everything I asked for and have no issues with any of it definitely going to keep going their ### 5/5 — Table,washer and dryer *2026-08-18, version 3.3.7* The best crew ever listens when I talk to them, tries to work things out to both of our satisfaction I appreciate everything they do for me thank you Rent-A-Center ### 5/5 — Awesome Customer Service *2026-08-16, version 3.3.7* Very friendly staff who makes you feel like you are part of a family honest good people. ### 5/5 — Service *2026-08-15, version 3.3.7* Items abs service is almost always so friendly and wonderful ### 5/5 — Rac *2026-08-15, version 3.3.7* Great service ### 5/5 — Exceptional *2026-08-14, version 3.3.7* The store on Euclid is THE BEST! The employees are very kind and help you figure out any dilemma you may have! Always kind and courteous. ### 5/5 — Faith🙏🏾🙏🏾 *2026-08-14, version 3.3.7* Thank you GOD is always on time . Everyone was so professional and I’m loving my washer and dryer🙏🏾🙏🏾🙏🏾 ### 5/5 — Amazing *2026-08-13, version 3.3.7* Always friendly ### 5/5 — Ty *2026-08-13, version 3.3.7* Ty --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*