# Rent the Runway (RTR) — Designer Clothing Rental

> Designer clothing rental service with flexible membership plans and reserve options. (iPhone/iPad app by Rent the Runway.)

- Source: https://appshunter.io/ios/app/rent-the-runway-rtr/id672853806 (this page in markdown: same URL + `.md`)
- Developer: [Rent the Runway](https://appshunter.io/developer/672853849)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.80/5 from 228,594 App Store ratings · 176 written reviews indexed
- Age rating: 12+
- Requires: iOS 18.0 · 230 MB
- Languages: American English
- Released: 2013-09-26
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/rent-the-runway-rtr/id672853806/reviews.md

## What is Rent the Runway (RTR)?

With Rent the Runway, you can rent 5 designer styles from 800+ brands—like Reformation, Ulla Johnson, Staud, Veronica Beard, and Farm Rio—for work, weekends, events, or every day for $94/month. 

Choose a flexible plan that fits your lifestyle. Choose from 2,3,4 even 6 shipments a month and 5, 10, 20 and 30 items a month.
You can keep items at home as long as you want and still swap for new styles throughout the month—no need to return everything at once.

Always included: fast 2–3 day shipping, free dry cleaning, rental coverage, and the ability to buy what you love at a discount.

Not ready for a membership? Try our Reserve Ahead Rentals starting at $35 —with a free backup size, discounted additional styles. No subscription required.


With the app, you can:

Browse 1000s of designer styles and build your next shipment

Save favorites and organize them into your virtual closet

Get personalized fit recommendations powered by customer data

Read real reviews and style tips from other members

Track orders and returns, and manage swaps with ease

Update your plan, profile, and delivery preferences anytime

Buy pieces you love—at exclusive member pricing

Get iOS push notifications for restocks, new arrivals + app exclusives

## Key features

- Rent designer styles from 800+ brands
- Flexible plans with multiple shipments/items
- Keep items as long as you want
- Fast shipping and free dry cleaning
- Purchase items at a discount
- Browse styles and build shipments
- Virtual closet for saved favorites

## What do users think of Rent the Runway (RTR)?

Overall sentiment: negative

**Pros**

- 🚀 Fast and reliable delivery
- 👍 Convenient rental experience
- 💡 Diverse selection of high-quality clothes
- 🤩 Excellent customer service

**Cons**

- 🐛 Frequent inventory issues and unavailable items
- 🤯 Frustrating customer service and long wait times
- 💸 Expensive for the limited usage
- 📦 Delayed and unreliable shipping
- 🤒 Poor quality control and damaged/dirty items

**Commonly reported bugs**

- Buggy app with constant glitches and crashes
- Inaccurate inventory information and unavailable items
- Inability to easily cancel or modify orders

**Most requested features**

- Improved app functionality and user experience
- Better inventory management and availability
- Flexible subscription options and cancellation process
- Enhanced communication and transparency

## Recent user reviews (10 of 176)

All indexed reviews: https://appshunter.io/ios/app/rent-the-runway-rtr/id672853806/reviews.md

### 2/5 — Luck of the Draw

*2026-08-25, version 9.55.0*

I’ve been a member for years but recently I’m frustrated at the lack of available hearted or favorite items. I have multiple favorites lists with zero available items or only items that are a year or TWO old!

### 1/5 — app sucks

*2026-08-21, version 9.53.0*

logs me out at least once a month. makes me fill out the same prompts every time I open the app - name/birthday/style inspo blah blah blah. annoying as hell.

### 5/5 — Excellent Customer Service

*2026-08-05, version 9.51.0*

I rented on and off with RTR, even purchased a dress with them. I ultimately decided to close my account when I didn’t find enough options in my very eclectic style to justify the subscription. They have many stylish options but they just weren’t ‘me’. 
That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well. 

Their customer service was responsive, proactive and helpful. 

I plan to rent again with them as needed for special occasion gowns. 

Great company.

### 2/5 — Desktop version is better

*2026-07-31, version 9.51.0*

The app glitches a ton. Even when signing in. If you’re going to use this app monthly like I do, just know you’ll likely want to be on your desktop.

### 2/5 — deceptive review practices

*2026-07-15, version 9.49.0*

I’ve been with RTR for a really really long time (10 years?), but the customer service is very spotty. They have deceptive coupons when you try to pause your membership, and once you confirm to unpause your membership, then they will tell you you can’t use the coupon they just offered you. They reject any reviews that are remotely negative (I mentioned that a fabric was polyester and they rejected the review!), which is really unhelpful and deceptive. Their inventory is tiny - it is exceedly rare that an item I like will be available for me to rent.

### 3/5 — Add fav Designers list

*2026-07-13, version 9.48.2*

Please add an option to heart favorite designers and see newest arrivals from favorite designers.

### 1/5 — Censor in-app feedback about clothing items

*2026-06-22, version 9.45.0*

RTR only allows positive feedback on the app for clothing. I’ve received several items with poor fabric quality (holes, haphazard sewing) and they have declined to publish the review. This seems in violation of the FTC which does not allow selectively allowing only positive reviews. Just be aware that on the app it is not possible to get honest feedback on the items you’re renting

### 1/5 — Not reliable

*2026-06-11, version 9.44.0*

Terrible company. I ordered 2 dresses months ago for a wedding and they contacted me today saying one of the dresses isn’t available and I need to choose another or my order won’t ship. Supposedly there should be a “choose a replacement” banner on the app homepage but there is not, nor is there any customer service available. I texted the number on their page and they won’t message back. I’ve also reset my password in the app 2x but each time I try to log in it says it’s not a match. Never again. I remember when this company used to be reputable. Now I have nothing to wear for the wedding.

### 2/5 — Horrible app

*2026-05-31, version 9.42.0*

Logs you out when you do anything except shop. Poor selection quality. Often sizing isn’t available. Waste of money and time scrolling through mediocre clothing

### 3/5 — Love clothes -FIX APP!!!!

*2026-05-22, version 9.41.0*

Love the company, been using for over 10 years, never an issue. But the app has sucked for about a year. Never signed in, glitching, and so many issues to actually get in and start shipping!

## Frequently asked questions about Rent the Runway (RTR)

### What is Rent the Runway?

Rent the Runway is a service that allows you to rent designer clothing and accessories from a wide selection of brands for various occasions. You can choose from flexible membership plans or reserve individual items for a one-time rental.

### How does Rent the Runway work?

You can browse thousands of designer styles through the app or website, select items for rental, and have them shipped to you. You can keep items for as long as you need and swap them for new styles throughout your rental period or membership term.

### What are the costs associated with Rent the Runway?

Membership plans start at $94/month, offering a set number of shipments and items per month. Reserve Ahead Rentals are available starting at $35 per item. Shipping, dry cleaning, and rental coverage are typically included.

### Can I buy the clothes I rent?

Yes, you have the option to buy pieces you love at exclusive member pricing. This allows you to add favorite designer items to your personal wardrobe at a discounted rate.

### What occasions can I rent clothes for?

The service is designed for a variety of needs, including work attire, weekend wear, special events, and everyday fashion. You can rent styles suitable for almost any occasion.

## Version history (last 5 releases)

### 9.55.0 — 2026-08-22

Doing some backstage improvements to keep your app running smoothly.

### 9.53.0 — 2026-08-17

Primping your app experience so it's smoother than your must-rent slip dress.

### 9.52.0 — 2026-08-10

Primping your app experience so it's smoother than your must-rent slip dress.

### 9.51.0 — 2026-07-27

Doing some backstage improvements to keep your app running smoothly.

### 9.50.0 — 2026-07-20

Nothing too fancy to see here! This release has mostly backstage improvements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*