# Rent the Runway (RTR) — user reviews > 176 indexed App Store user reviews of Rent the Runway (RTR) by Rent the Runway, rated 4.80/5 from 228,594 ratings. - Source: https://appshunter.io/ios/app/rent-the-runway-rtr/id672853806/reviews - App overview in markdown: https://appshunter.io/ios/app/rent-the-runway-rtr/id672853806.md - Rating breakdown: 5★ 202,828 · 4★ 15,544 · 3★ 4,411 · 2★ 1,667 · 1★ 4,144 ## What do users think of Rent the Runway (RTR)? Overall sentiment: negative **Pros** - 🚀 Fast and reliable delivery - 👍 Convenient rental experience - 💡 Diverse selection of high-quality clothes - 🤩 Excellent customer service **Cons** - 🐛 Frequent inventory issues and unavailable items - 🤯 Frustrating customer service and long wait times - 💸 Expensive for the limited usage - 📦 Delayed and unreliable shipping - 🤒 Poor quality control and damaged/dirty items **Commonly reported bugs** - Buggy app with constant glitches and crashes - Inaccurate inventory information and unavailable items - Inability to easily cancel or modify orders **Most requested features** - Improved app functionality and user experience - Better inventory management and availability - Flexible subscription options and cancellation process - Enhanced communication and transparency ## Newest reviews (17 of 176) ### 2/5 — Luck of the Draw *2026-08-25, version 9.55.0* I’ve been a member for years but recently I’m frustrated at the lack of available hearted or favorite items. I have multiple favorites lists with zero available items or only items that are a year or TWO old! ### 2/5 — Desktop version is better *2026-07-31, version 9.51.0* The app glitches a ton. Even when signing in. If you’re going to use this app monthly like I do, just know you’ll likely want to be on your desktop. ### 2/5 — deceptive review practices *2026-07-15, version 9.49.0* I’ve been with RTR for a really really long time (10 years?), but the customer service is very spotty. They have deceptive coupons when you try to pause your membership, and once you confirm to unpause your membership, then they will tell you you can’t use the coupon they just offered you. They reject any reviews that are remotely negative (I mentioned that a fabric was polyester and they rejected the review!), which is really unhelpful and deceptive. Their inventory is tiny - it is exceedly rare that an item I like will be available for me to rent. ### 3/5 — Add fav Designers list *2026-07-13, version 9.48.2* Please add an option to heart favorite designers and see newest arrivals from favorite designers. ### 2/5 — Horrible app *2026-05-31, version 9.42.0* Logs you out when you do anything except shop. Poor selection quality. Often sizing isn’t available. Waste of money and time scrolling through mediocre clothing ### 3/5 — Love clothes -FIX APP!!!! *2026-05-22, version 9.41.0* Love the company, been using for over 10 years, never an issue. But the app has sucked for about a year. Never signed in, glitching, and so many issues to actually get in and start shipping! ### 2/5 — App filters don’t work *2026-04-20, version 9.37.0* Cannot view available options even after checking “available now”, updating sizes, and zip code. Always just shows “notify me” options which makes it essentially unusable. Can’t create a cart without going through hundreds of unavailable items. I understand some things become available or unavailable every day but if I want to spend 15 mins and place an order it’s impossible. ### 2/5 — App crashes *2026-03-20, version 9.31.0* I can’t use this app without it crashing. It’s terrible. ### 2/5 — Poor Data Practices *2026-03-09, version 9.29.0* The interface is fine, but when dealing with some recurring customer service issues I realized they had another customers information in my account. This wasn't visible in my account, but while on the support call the rep shared this persons full name, email and phone number with me, after repeatedly said it was no me. This leads me to believe the company has poor data management and data privacy practices. ### 2/5 — not worth it *2026-01-03, version 9.20.0* i liked it for a bit, but everything is always out of stock. i felt like for the high price you are paying, there should be more options. will not be going through with another month, nuuly is more worth it ### 1/5 — Don’t use this *2025-12-26, version 9.20.0* This is a bad app. I keep giving it a second chance and keep getting disappointed. I won’t be using them ever again. Do yourself a favor and use a different service ### 1/5 — From Luxury Convenience to Constant Disappointment — A Loyal Customer’s Honest Review *2025-12-13, version 9.18.0* I’ve been a Rent the Runway customer since 2019, with nearly 200 items rented, and it’s genuinely disappointing to say how far this service has fallen. What once felt like a luxury, reliable experience has slowly turned into frustration after frustration. I’ve received multiple damaged items that clearly should not have been in circulation. On top of that, reusable return bags are no longer consistently included, forcing customers to scramble just to return items properly—something that used to be seamless. Meanwhile, monthly prices continue to increase, yet the quality of service and product control has declined. The changes over the years have shifted the burden onto loyal customers while offering less value in return. I stayed with Rent the Runway for years because it worked. It felt sustainable, stylish, and dependable. Now it feels like cost-cutting at the expense of the very customers who helped build the brand. I truly hope leadership listens to long-time renters, because this platform used to be special—and right now, it’s losing the trust of those who supported it the longest. ### 1/5 — Who is running this site now.. *2025-11-25, version 9.16.2* It’s two days before Thanksgiving and the drops have been terrible. They’ve gotten rid of coming soon section which was actually a very smart section to have…I’m paying almost 200 dollars a month for what? I’ve been a loyal subscriber for over a year and this is the first time I’m considering canceling. ### 1/5 — BRING BACK COMING SOON *2025-11-19, version 9.15.0* I’ve been a subscriber for almost 2 years at the most expensive plan and the best thing they did to this site was put on a “coming soon” section. It was the most moronic thing to get rid of it. PLEASE PUT IT BACK. ### 1/5 — The latest update broke the sizing recommendations *2025-11-12, version 9.14.2* Suddenly RTR is telling me that size 27 jeans are a 97% fit every pair of jeans — even jeans that I’ve rented before that have been a perfect fit in size 24. It’s also telling me that a size 4L is recommended (with a 34” inseam) even though I’m 5’2” tall (and my previous recommended size for those pants was a 4P). Similar things are happening with sweaters, jackets, and tops; I’ve gone into items I’ve rented before and assessed the sizes — and now RTR is suggesting a completely different one (often much larger). I really depend on the RTR size suggestions (especially when trying out new brands). The tech team needs to fix this. ### 1/5 — Horrible Service *2025-11-02, version 9.12.0* I bought the service for 10 pieces month, about a week ago. The charge went through my card, and yet I received no confirmation and when I go into the app to use the service i paid for, RTR says I don’t have an account and it is requesting the payment again. The customer support says they can’t find my account because I don’t have the confirmation, but they still took my money…. I will have to call my bank to dispute the transaction. STAY AWAY, this is a scam! ### 1/5 — Doesn’t stay updated *2025-09-29, version 9.7.0* I constantly check the RTR website and there is always my early access stuff I can see as a member but it’s been consistently not shown on the app. I’ve tried closing and opening, deleting and reinstalling nothing works and it’s been like this for weeks. I’m already on the verge of canceling my membership and this is not helping. ## Most critical reviews (10 lowest-rated) ### 1/5 — app sucks *2026-08-21, version 9.53.0* logs me out at least once a month. makes me fill out the same prompts every time I open the app - name/birthday/style inspo blah blah blah. annoying as hell. ### 1/5 — Censor in-app feedback about clothing items *2026-06-22, version 9.45.0* RTR only allows positive feedback on the app for clothing. I’ve received several items with poor fabric quality (holes, haphazard sewing) and they have declined to publish the review. This seems in violation of the FTC which does not allow selectively allowing only positive reviews. Just be aware that on the app it is not possible to get honest feedback on the items you’re renting ### 1/5 — Not reliable *2026-06-11, version 9.44.0* Terrible company. I ordered 2 dresses months ago for a wedding and they contacted me today saying one of the dresses isn’t available and I need to choose another or my order won’t ship. Supposedly there should be a “choose a replacement” banner on the app homepage but there is not, nor is there any customer service available. I texted the number on their page and they won’t message back. I’ve also reset my password in the app 2x but each time I try to log in it says it’s not a match. Never again. I remember when this company used to be reputable. Now I have nothing to wear for the wedding. ### 1/5 — Rebrand = scam *2026-05-18, version 9.41.0* Membership has no options to cancel. On app, the button takes you to the browser link that lacks options for cancellation. Don’t waste your time, ethical businesses would make less predatory user interfaces. ### 1/5 — Can’t Search One-Time Rentals *2026-04-10, version 9.34.0* The entire format of the app is to get you to subscribe. There is no one-time rental category and I can’t search for it either. The website is better. ### 1/5 — Only Be A Member if you live in NYC *2026-02-27, version 9.28.0* Service is horrible in California.. RTR in 2026 is not the same as it was in 2022. It has been a horrible experience dealing with the team recently. The customer service number does not even reply. I don’t know what is going on with this app. I have paid for this month and received no items so far and I am being charged overdue fees for items I have returned already. The service was 100x better before 2026. ### 1/5 — Options limited *2026-02-05, version 9.23.0* My size never in stock. Spend literally hours looking to finally settle on items I don’t want, for $140. Can’t recommend their services. ### 1/5 — Changes prices w/o warning *2026-01-28, version 9.23.0* Continually changes prices and policies without warning. Items available are never the good ones for subscription. ### 1/5 — Awful customer service *2026-01-24, version 9.22.0* Items regularly arrive damaged and their customer service is awful. ### 1/5 — Nothing available *2026-01-11, version 9.21.0* Colossal waste of time. Filtered search for “rent with subscription” and “available now” and results are populated with countless items that are not available in ANY size. What’s the point of that filter? Time is valuable and I feel like I’m shopping a store with empty racks with no way to see the real time inventory. Way too time consuming to do this on a regular basis. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Customer Service *2026-08-05, version 9.51.0* I rented on and off with RTR, even purchased a dress with them. I ultimately decided to close my account when I didn’t find enough options in my very eclectic style to justify the subscription. They have many stylish options but they just weren’t ‘me’. That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well. Their customer service was responsive, proactive and helpful. I plan to rent again with them as needed for special occasion gowns. Great company. ### 5/5 — Love it! *2026-01-22, version 9.22.0* Lots of clothes so good! ### 5/5 — Wedding Ease *2025-12-02, version 9.17.0* RTR took the stress out of finding and paying for a formal wedding guest dress. I love the option of seeing others wearing the dress and being able to see it in someone of a similar weight, height. It arrived a bit early which was so appreciated because otherwise we would have had to wait for it to arrive before leaving for the hotel. I got two options in two sizes and I’d highly recommend that because I ended up wearing my original second choice and loved it. ### 5/5 — Needs IOS 17 *2025-08-22, version 8.63.0* I can no longer use the app because the latest update requires iOS 17, which my phone will not let me download because it’s older. So I guess in order to use the rent the runway app I have to purchase a new phone 🤦🏻‍♀️ ### 5/5 — Very happy *2025-07-07, version 8.95.0* As a woman approaching her 50s who values both professionalism and a touch of edginess in her wardrobe, I have tried several subscription services in the past, only to find that they didn't quite align with my refined yet contemporary style. However, Rent the Runway has proven to be a breath of fresh air in the world of fashion memberships. Rent the Runway provides me with the perfect balance between classic sophistication and modern trends, catering to my unique preferences as a middle-aged woman who aims to make a statement through her clothing choices. The curated selection of pieces available through the subscription service allows me to explore new styles and experiment with fashion in a way that is both convenient and cost-effective. ### 5/5 — Exceptional customer service *2025-06-25, version 8.93.0* Customer service is phenomenal. For this reason alone, this is the only corporation I am remotely loyal to. ### 5/5 — Consider adding a color season filter! *2025-06-03, version 8.90.0* RTR has great filter options but what I wouldn’t give to just be able to select Soft Summer and see all the clothes in the color palette best suited for me!! Finding your season is all the rage right now! I don’t code but since you already have a color filter option, I feel like It wouldn’t be crazy difficult to add. This would be SO fun and easy to market and I am confident it would drive sales. JUST SAYYYIN! ~free consult~ ### 5/5 — Great Service *2025-03-05, version 8.77.2* Great customer service, I have been using this app for years. ### 5/5 — It was LOVELY 🔥🤦🏾‍♀️☠️😇🙏🏾🥰😒😏🤯🤬 *2025-02-28, version 8.76.0* ⭐️🤩🇺🇸🤩✨💫🌟 ### 5/5 — Great app and support team *2025-02-02, version 8.72.0* The support for this app and this program is AMAZING. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*