# Rently Smart Home — user reviews > 88 indexed App Store user reviews of Rently Smart Home by Consumer 2.0 Inc, rated 4.80/5 from 11,188 ratings. - Source: https://appshunter.io/ios/app/rently-smart-home/id1126712318/reviews - App overview in markdown: https://appshunter.io/ios/app/rently-smart-home/id1126712318.md - Rating breakdown: 5★ 10,095 · 4★ 742 · 3★ 205 · 2★ 37 · 1★ 109 ## What do users think of Rently Smart Home? Overall sentiment: negative **Pros** - 🚀 Convenient remote access - 🔒 Secure access control - 👍 Easy to use - 👍 Helpful for managing home - 👍 Useful for granting temporary access **Cons** - 🐛 Connectivity issues - 🐛 Unreliable app performance - 🐛 Thermostat integration problems - 🔒 Security concerns - 💸 Expensive for the service **Commonly reported bugs** - App crashes frequently - Locks not responding properly - Thermostat not syncing correctly - Account registration issues **Most requested features** - Apple Watch app support - Proximity-based auto unlock - Improved thermostat controls - More reliable connectivity ## Newest reviews (11 of 88) ### 3/5 — Usable, could use one improvement *2026-06-14* It works. One way it can be improved is if we could customize. I live in an apartment, the community access sites are all under one tab. Every time I enter the apartment complex, I have to scroll all the way down to specifically find the "front door" access. It would be great if we could just favorite certain access sites. It would save time and make the app more efficient for users. Otherwise a good app! ### 3/5 — Poor customer service *2026-06-06* Especially on the weekends, you a hard to understand East Indian who does know how to fix anything related to the Rently app. Additionally, the customer service person I talk to on Monday was not any better. When I talked to our subdivision maintenance man, he solved my problem easily over the phone. ### 4/5 — Great but Needs Widget *2026-04-16* The app works great. I never have any issues. I wish that the app had a widget where I didn’t have to go all the way into the app to use the functions. It would be nice to quickly be able to unlock my doors. ### 3/5 — Offline *2025-07-26, version 17.6.2* The app goes offline in every three to five days. Now it is offline for AC control. Can you fix this Thanks ### 2/5 — Locked out *2025-06-18, version 17.5.3* I have been locked out of my main building and just my unit building. Neither time has customer service been able to help me regain entrance. I am unable to open amenity doors with my app, and for multiple months my codes did not work to any other doors. ### 4/5 — Very good app but not perfect *2025-03-09* I love that you can lock or unlock the door for a guest while you’re in another room. Also, being able to adjust the thermostat from the app is convenient. You can also issue a temporary passcode for a guest to use while visiting 😊 Cons: if the door jams, it will alert you in the app. Problem is if manually fix the jam, it won’t update in the app, you have to “lock” the door in the app for it to “fix” the jam. ### 3/5 — Stop Requesting My Location *2025-02-22, version 16.6.0* The app works fine, but plz stop requesting my location. Any person who grew up around computers knows, that if you can “hack” into a persons Rently app or home internet will find out that the owner is not home. ### 1/5 — WORST APP EVER *2024-11-07* If I could give this service a negative rating, I would. The live agents keep repeating the same scripted responses, and ever since they installed the hub in my building, it hasn’t stayed connected for more than 20 minutes. Every time I contact support, they just give the same unhelpful advice and never actually help with a replacement. It’s insulting—they act as if I don’t know how to locate a device in my own home. **Developer response:** We are sorry to hear of the frustrating user experience. Please contact hello@rently.com and we would be glad to provide additional support. ### 4/5 — Works well *2024-09-27* Would be nicer if the AC controls had a simple plus and minus button rather than the slider. Most of the time, I’m just adjusting 1 or 2 degrees and the slider makes more sense for larger value changes. Often times I have to be extremely precise when I’m going from 71 to 70. Then, if I land on the wrong number, I have to wait several seconds before I can move it again. Gets quite frustrating **Developer response:** Thanks for using the Rently Smart Home app! Your feedback has been shared with our development team. ### 1/5 — Registration *2024-09-20, version 15.0.0* I am trying to register and it says that it will send a verification to my email before it lets me sign in. I can’t even use the app because it’s messed up and doesn’t send any verification. I’ve even deleted the app and redownloaded. ### 1/5 — Features *2024-09-14, version 15.0.0* It could be better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t load *2026-07-24, version 20.1.0* App won’t load. ### 1/5 — Horrible *2026-01-07, version 18.2.2* Says customer support 24/7 but I can never get an answer. My lock is constantly beeping and says the code is incorrect and I cannot reset the door code through the app. ### 1/5 — Poor design cheap construction worst tech support possible. *2025-12-19* We had 297 units at the apartments I manage. Half of the hubs never worked right out of the box new. And 48 locks not work or go bad with in a year. The set up takes about 1 hour for 1 deadbolt and 1 thermostat. The hubs have an almost direct line of sight and range of about 20 feet which is nothing. The app is glitchy and no one the employees here or the residents here like rently. It’s terrible. Better than LATCH though I’ll say that but still very bad and frustrating system and products. I do not recommend this trash. ### 1/5 — Always Malfunctioning *2025-10-31* This app gives me anxiety. The lock codes have NEVER worked consistently nor properly since 2023. And what’s the point of having the option to have your thermostat on a schedule when the app NEVER follows the schedule? I’m tired of having to call support for a temporary fix. I’m tired of having to disconnect & reconnect from the hub. Over and over and over again. Even that little red button is probably tired of seeing me, lol. Because I’m definitely tired of pressing it. How about Rently properly fix the bugs so that we may ACTUALLY have a halfway legitimate smart home?? ### 1/5 — Thermostat *2025-10-27, version 18.0.1* You can't actually control the thermostat... why is a thermostat showing on the app preview if it's not truly a feature... useless app ### 1/5 — Terrible *2025-10-01, version 18.0.1* My apartments switched to Rently to open security doors and garages 4 months ago. The doors never unlock right away (there is a 5 second delay even when it does work). I always have to try at least 4 times. This is extremely annoying when I’m trying to enter the garage or home I pay for. Totally unacceptable performance every single time. ### 1/5 — camera won’t connect *2025-07-15, version 17.6.2* can’t connect to my camera after it’s been working for months. just stopped connecting, extremely frustrating. ### 1/5 — Lock not connecting *2025-04-15, version 17.2.0* It was working and now it doesn’t connect. I tried to get in touch with customer service, get help, uninstalled and reinstalled, replaced batteries and it still doesn’t work. The app is iffy and once it stops I’m sure I won’t be able to get into my house since there is no other key for the place. ### 1/5 — Terrible app *2025-03-12* This is the worst app and system I have ever used. App commands usually don’t work and must be retried MANY TIMES to get thermostat changes to work - IF they work at all. I gave complete details of my situation to the company and they ignored it. The app is SUPPOSED to have scheduling capability but it only BRIEFLY appeared in the app before disappearing months ago. The app is so unreliable you might as well avoid the irritation of even trying to use it. Why tout an app that is practically USELESS?? **Developer response:** Thank you for your feedback - we apologize for your experience. Please reach out to support@rently.com so that we can work to resolve this. ### 1/5 — No way this is a 5 star app *2024-11-28, version 16.1.0* Since they added these locks to the apartments I live in I’ve been locked out of my house for hours waiting on services. Rently does not have a direct line either. If you have a baby, something in the oven, or dogs in the house you’ll have mad anxiety taking out the trash or anything. I hate it. ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth Operator *2026-08-03, version 20.2.0* Easy to use. ### 5/5 — Door lock *2026-06-03* The door lock was jammed but after a few quick fixes it’s working perfectly , Rently Smart Home app makes your life easier, faster and safer. ### 5/5 — CarPlay Please *2026-02-24* Been using the app as part of the tools given by the leasing office in my complex and it’s great. Please support CarPlay to open de garage door from your car without having to reach your phone. That would make a 5 star for me. Cheers! ### 5/5 — UTTPAL *2025-10-29, version 18.0.1* A++++ ### 5/5 — Review *2025-08-24, version 17.6.2* Great job installing this device great job and thanks ### 5/5 — Widgets/HomeKit functionality *2025-07-03* This app has gotten better and better with every update. It works well with the Rently Hub, especially when it’s a wired connection. HomeKit functionality or a widget would be super helpful! ### 5/5 — Helpful *2025-05-24, version 17.5.0* It’s noice to have. You can tell when doors are locked and unlocked. Alarm is handy too ### 5/5 — Good experience *2025-04-08, version 17.2.0* Love it ### 5/5 — Muy bueno *2024-12-18, version 16.1.0* Muy bueno ### 5/5 — Useful *2024-08-27, version 14.2.0* Very useful and time saver app for my day to day activities --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*