# RentPayment - by MRI Software — user reviews

> 51 indexed App Store user reviews of RentPayment by MRI Software LLC, rated 1.56/5 from 472 ratings.

- Source: https://appshunter.io/ios/app/rentpayment-by-mri-software/id398373430/reviews
- App overview in markdown: https://appshunter.io/ios/app/rentpayment-by-mri-software/id398373430.md
- Rating breakdown: 5★ 43 · 4★ 11 · 3★ 13 · 2★ 32 · 1★ 373

## What do users think of RentPayment?

Overall sentiment: negative

**Pros**

- ✅ Convenient rent payment tracking and balance visibility
- 📱 iPad version availability
- 💳 No fees when using bank account instead of card
- 👍 Simple and intuitive interface for basic transactions
- 🎯 Easy payment process when app functions properly

**Cons**

- 🐛 Persistent session timeout and login failures after recent update
- 💰 High processing and convenience fees ($2-$45 per transaction)
- ⚠️ Unreliable customer service with long wait times
- 🔄 Forced to use website as workaround for app failures
- 🚫 Cannot make duplicate payments or partial payments
- ⏱️ Slow payment processing (3-5+ business days)
- 🔐 Security concerns and lack of transparency about data handling
- 📵 App crashes during payment verification step
- 🔒 Frequent forced logouts and session expirations
- ❌ Poor password reset functionality with confusing requirements
- 🎨 Microscopic font size for payment amount entry
- 📱 Mobile app significantly less functional than website
- 🚫 Cannot delete saved payment methods
- ⚡ App freezes and becomes unresponsive

**Commonly reported bugs**

- Session timeout loop preventing login on iOS 16+
- Login unsuccessful error even with correct credentials
- App crashes during email/text payment verification
- Payment verification screen shows blank with no submit button
- App freezes after login on certain devices
- Duplicate payment detection blocks legitimate payments
- Password reset fails despite meeting requirements
- Account lockout after 6 failed login attempts
- Website login page redirects infinitely
- App logs out user even with 'keep signed in' enabled
- Incorrect payment totals displayed
- Rent reminder button closes entire app
- Bank information save function hangs indefinitely
- Payment returned due to name mismatch without notification
- Address search returns leasing office instead of unit address
- App incompatible with certain iOS versions

**Most requested features**

- Allow duplicate payments with same card and amount
- Enable partial and custom payment amounts without manual entry
- Implement clear payment confirmation screen
- Add autopay with flexible date selection
- Improve mobile app feature parity with website
- Allow payment method deletion
- Implement immediate payment processing
- Add dark mode option
- Create better address matching for multi-unit properties
- Enable credit score reporting integration
- Larger, more visible font for payment amounts

## Newest reviews (14 of 51)

### 1/5 — Trash App

*2022-11-25, version 4.0.0*

First of all I have had this app for 2 years and I have never been able to pay my rent through the app. I have always had to go through the website which that great either but at least you can pay your rent through it. The only thing I was able to do on the app was check my balance. As I thought this trash app couldn’t get any worse I was wrong. They had upgraded the app a couple months ago and now I can’t even get in it. It keeps telling me my session has timed out. Even after I deleted the app and reloaded it I still get the same message.

### 1/5 — Not functional

*2022-11-11, version 4.0.0*

For the past couple of years my apartment complex has been using this app for online payments. I have been able to login without issues but now the app is not working and neither is the website. I keep getting error messages about the time session has expired and to sign back in, but I haven’t been able to sign in to start with so how was my session timed out. This is frustrating and the website doesn’t let me login which is no help.

### 1/5 — Terrible

*2022-11-07, version 4.0.0*

After going back and forth trying to pay my bill through this app provided I have had so many issues with trying to make the payment and then inquiring late fees because this is how the leasing company has this set up to pay through here. This is ridiculous that an app that only appears to have 1 purpose can’t fix the bugs so that people like me can use it because it’s easier to transition digitally.  I continuously get an error message saying “for security purposes you have been logged out try again” how is that when I never logged in to begin with. Also not allowing me to type my payment in as well if I want to double up on my payment it doesn’t allow me to type in a different number to do so or make partial payments whatever the case may be. 

To the leasing company and organization pick another mobile app that actually works and is paying attention to what we are saying to fix this issue instead of adding late fees because y’all have chosen a mobile service that doesn’t work for people to pay there bills on time especially if it’s been documented that we are no longer allowed to drop off a payment. Make it make sense.

### 1/5 — Terrible app

*2022-11-02, version 4.0.0*

When I try to login and pay rent it says my session has expired and I need to log back in again…so I log in again and it says the same thing that my session is expired and need to log back in again. So I closed the app and tried again. Same thing. So I deleted the app and downloaded it again and again it says the same thing. So I had to go on the website to pay my rent. Can someone please fix this! It is super annoying and inconvenient

### 1/5 — Worst app

*2022-11-01, version 4.0.0*

My property only uses this to process payments unfortunately and it has been terrible for the last 5 years. It usually makes me log in 3x before I can get to anything but now it won’t let me log in at all. It continues to send the error message that I’ve also been logged out for security purposes. Terrible terrible app!!

### 1/5 — After using the app once it says my session expired and I cannot log back in.

*2022-10-31, version 4.0.0*

I used this app once after the big update last month and I was able to pay my rent. Now when I try this month it says that my session has expired and I have been logged out. I force closed the app and I see the same message. I uninstalled the app and redownloaded it, and I still see the same error message. I have to go online to pay my bill instead of using the app. 

While I am here I also want to comment on my experience from last month using the app. The app knows what my rent amount is but it makes you type in that number. When you type it in it is in a microscopic font. Seriously, the amount that you type in is the smaller font size on the whole page. Why is that?  Are they doing this on purpose so that I mess up and have to pay some sort of fee?  The amount should be the largest font size on the page, not the smallest. The other thing that makes no sense is why do I have to type in my rent amount when the rent payment app already knows the amount. Just let me select the amount. That is a very shady tactic and it makes for a very poor user experience.

I sent this feedback back to RentPayment and to my leasing company. For an app with just a single purpose it is very poorly executed.

### 1/5 — App crashes when trying to when asked to verify payment by email or text.

*2022-10-31, version 4.0.0*

Once you get directed to the page to confirm your payment by text or email the app never give you a submit button. It just goes to a blank screen and crashes. No help from support. Nobody cares. This app is superfluous.

### 1/5 — Horrible App

*2022-10-08, version 4.0.0*

This app won’t even let you log in past the login screen. Says you need to log back in because the session ended but won’t let you log in. Fix this issue. People have rent to pay and would much rather use the app then the darn website.  No point in having app if it doesn’t even let you log in.

### 1/5 — Worst app

*2022-09-22, version 4.0.0*

This is the worst app possible. I can’t make more than one payment in the same amount without it making me use my laptop. Then the password always seems to be wrong. I have to reset it frequently, and every time I do, it says I don’t meet the password requirements. I review the requirements, ensure this is a totally new password that’s never been used, and still nope. I would not use this if not required by my apartment complex. If you are an apartment complex looking to use this, just know I have been late on rent trying to make this app work. Your tenants will be frustrated constantly. Apparently my apartments must give “permission” to the customer service to make a payment over the phone. This is bizarre. I hate it. Find a different portal to use. Would give 0 stars if I could.

### 1/5 — App is garbage

*2022-09-20, version 4.0.0*

Prior to this update, the app was just fine. It did what I wanted it to do - allow me to pay my rent. Now, since I’ve updated, I can’t even log in. I immediately get a time out error, and nothing fixes it. Tried rebooting after install; deleting and reinstalling. Nothing. Tech support was useless. They suggested steps that only a person using a smartphone or computer for the first time needs to be instructed to do. They said I’m the only person experiencing this problem and that I should speak to my “phone company,” whatever that means. Verizon? Apple? I’m sure I’m the only person using an iPhone on the Verizon network. Ridiculous.

### 1/5 — Useless

*2022-08-03, version 3.9.1*

Well my apt introduce the app a few months ago. It came with directions saying to use account number which won’t work for the life of me. I don’t know if it’s my apt or the app either way after reading some of the reviews I think I’ll just do it the old fashion way and drive to the store and get a money order. I’m not surprised my housing chose an unusable app. I assume the app takes a cut of the rent but they can’t take a cut if the tenants can’t sign up. Would of been nice paying rent online in 2022 but guess it’s too much to ask of them.

### 1/5 — Landlords Property mangers Don’t waste your time

*2022-05-03, version 3.9.1*

Don’t waste your time signing up with this company 
They never approve you they keep sending back auto reply emails no one in this company to whom you can talk I waited like 8 weeks cuz the old landlord used this app I figured I will keep it but after 8 weeks with nothing happening I switched with a different company that set me up the same day 

Stay away

### 1/5 — Terrible app! Don’t download

*2022-01-29, version 3.9.1*

This app is the most frustrating and inconvenient app I’ve ever downloaded. Paying rent on here is terribly limited. You cannot delete a card that was used for mobile pay… WHAT??? You cannot even add a Kabbage ( American Express) card on this account because it does not recognize the routing number. This app causes you to pay $5.00 extra $4.95 to use a credit card… WHAT??? Why is this being allowed?

### 1/5 — Scam

*2021-07-12, version 3.9.1*

Just dont use them!!!!! Its big scam of money. By mistake i made two payment of my rent through them and one i cancelled a same day . At that time lady on the call said i will get my payment back in 3 to 5 buisness days . And i am still hanging, its been 13 days and I didn’t get my money back !!!!!!! Whenever i call customer care they have only one answer, wait one more day 😡😡😡

## Most critical reviews (10 lowest-rated)

### 1/5 — Just use the website

*2023-01-03, version 4.0.1*

I wasn’t able to create an account mobile so I did it on pc assuming then I would be able to make it work.. 

I have since attempted multiple times to log into the app and it always says “login unsuccessfully”.. however I don’t have a problem logging into it on my computer.

I have a password manager so I simply copy paste the password in, to trouble shoot I uninstalled and reinstalled the application and typed in the password and still it says “login unsuccessfully”…. 

I don’t know how hard it is to creat a simple payment processing app considering phone apps are the name of the game for consumers..

### 1/5 — Garbage app!

*2022-12-07, version 4.0.0*

App will not work even with correct credentials verified multiple times. Seems like a ploy to make you late on your rent to acquire extra charges. Don’t waste your time unless you like clicking on an app multiple times to login and just keep going back to the session timed out screen. It’s like the running joke of how to keep an idiot busy flip the page🤦🏾‍♂️. It’s more like how to tell your rental company is subpar, as if the over priced ancient apartments weren’t enough to tell you that.

### 1/5 — Doesn’t Work

*2022-12-07, version 4.0.0*

After this update this app doesn’t work at all. You can’t even log in cause it keeps saying your session expired and to log in again, but you can’t. What kind of update is this??? It’s horrible, what’s the point of an app if you have go open the website to make a payment. Ugh!! I only gave 1 star cause it would not let me submit my review with 0 stars.

### 1/5 — Horrible waste of time

*2022-12-05, version 4.0.0*

Ask your landlord, super who ever runs your building to not use this company/app. The app has not let me login for the last 2 months saying my session has expired and I haven’t even started a session. When I try to call customer service to resolve the issue you’re put on hold for 15-30 mins. When you finally get a hold of a rep not only are they rude they try to circle around your issue and keep asking if you want to pay with them.

### 1/5 — All of a sudden I can’t use it

*2022-12-04, version 4.0.0*

My rent is late this month because the app, which is the primary way I pay it, keeps saying session timed out when I’m just logging in and connected to wifi , so can I have my late fee paid? So I’ll be getting a money order which I have to take time off of work to do so.

### 1/5 — Cant even use the app

*2022-12-03, version 4.0.0*

Your better off using the website at first i didn’t have any problems with it now every time i try to log in it logs me out and says session times out due to security reasons please log back in and just constantly does it I’ve tried everything seriously fix your app

### 1/5 — Can’t Login

*2022-12-02, version 4.0.0*

Haven’t been able to login to the app for a while now as it tells me i’ve been signed out for security reasons every time I try to log in and now the website won’t even let me log in. Just goes right back to the login page. How am I supposed to pay rent with this product if nothing ever works properly?

### 1/5 — Only works when it feels like it

*2022-12-01, version 4.0.0*

My complex uses this app for rent payments. For the last three years it worked without a glitch. Recently, however, it’s a piece of crap. Each month when I try to login, it tells me I’ve been logged out for security reasons and to please log back in, and it repeats these messages over and over again. I’ve deleted the app and reinstalled it, and once in a while, it works after multiple attempts. I don’t know what your “upgrade“ was to this app but it’s failing miserably. I agree with another reviewer that you have no reason to fix these bugs because you have a captive audience. Thank you to the reviewer who mentioned the website as I did not know that was an option.

### 1/5 — Unreliable

*2022-11-28, version 4.0.0*

Before the big update the app wasn’t user friendly for me and my partner to pay 50/50 without our leasing company getting confused. Now with the update it won’t allow me to get into the app at all. I’ve reset my password and reinstalled the app several times and it says there’s an error bringing me back to the login/sign up screen. The website has one screen after you make a payment and no way to go back to the previous page. Zero stars.

### 1/5 — Mobile App Will Not Allow Sign In

*2022-11-28, version 4.0.0*

The mobile app will not let me sign in.  It keeps saying my session timed out and to log back in, but it will not let me.  I can only access online now.  It was not this way a month ago.  I have deleted and reinstalled the mobile app and still get the same message.  I had to setup the account online as if I was a new user; I have been in the same place for 4 years.

## Most praised reviews (10 highest-rated)

### 5/5 — Tech Savvy Tenant APPROVED!

*2023-03-29*

Amazingly convenient way to pay rent and track payments + balances. Only thing I’d suggest is allowing to make duplicate payment’s via the app. I make the same amount of payment with the same card, and the app sometimes doesn’t allow this; thus resulting me having to use the mobile site.

### 5/5 — New Update is Great

*2022-09-20, version 4.0.0*

Finally an iPad version! Great improvement over the old versions (pre-4.0). Just use a bank account to avoid fees. Easy.

### 5/5 — Very easy to use

*2018-02-12, version 3.4.4*

Love the ease of use with this app. Just moved into a property that uses this for online payment and found the interface very intuitive and simple. Not inexpensive transaction fees, but a great app nonetheless.

### 4/5 — READ MY REVIEW

*2022-04-29, version 3.9.1*

I see a lot of people saying they’re being charged a fee, when I was moving in my apartment, the nice lady told me to not add my card by number and date because they WILL CHARGE YOU A FEE!! She told me to use my R# & A# which I did and there was 0 fees and I paid actually what I owned! Hope this helps

### 3/5 — iOS 16+ gives security error.

*2022-11-01, version 4.0.0*

Unable to login on iOS 16.1 because it says, “For your security, your session time has expired and you’ve been logged out. Please log back in.”  Its a loop.   Works fine on my iOS 14 and 15 devices running App version 4.0.0.   Please fix, thanks.

### 3/5 — Payment... complete?

*2020-11-02, version 3.9.1*

Been using this app for a few years now.  Paying rent is easy.

My only complaint so far = theres not really a payment complete prompt at all.  Something pops up to ask if you want to report this payment for your credit score, but its not a “you have paid your rent this month on time, now you go about your day” kinda message. If there was no reference number (there is, indicating completion) I would not have ever used this app.

### 2/5 — Glitchy, Sorta works

*2022-11-29, version 4.0.0*

I guess this app works for what it does, it logs me out a lot even though I set it to keep me signed in. Now it is saying I need to log in because my session expired but when I try to log in it just gives me that same message over and over and nothing happens. Works if you can actually sign in, pretty worthless otherwise

### 2/5 — Worthless

*2022-06-01, version 3.9.1*

The app is a thrown together afterthought. The only use-case it follows is a very simple “happy path“. Don’t even bother registering through the app, use the website. The website isn’t great, but it’s better than the app. Also, set up your payment accounts on the website, not the app. The app is worthless. Once you have everything in order, there’s a reasonable chance that the app will work for the simplest transactions.

They have a captive audience, so they have no motivation to improve it. 

If you are a property management company reading these reviews to evaluate this vendor, realize that if you use this app, your residence are not gonna be very happy. There are better out there.

### 2/5 — Does not show my actual address

*2019-12-07, version 3.9.1*

When I searched for my address it does not show the actual address. Rather leasing office address with the range of apartment numbers. How would they (leasing office) know who made the payment and for which apartment?
I was also not comfortable to add my bank/ card details as this app has bad rating, not sure how they are managing the card details and whether it is safe or not.

### 2/5 — Issues with the app and their website

*2019-08-01, version 3.9.0*

Every 3-4 months I have issues login in because according to the system my password is incorrect. Every time I reset it and then it just happens again. I tried filling out the trans union reporting form but some buttons and drop downs didn’t seem to work. Their website is zero mobile friendly so I expected the app to work, but it wasn’t great either. At least it works to pay my rent without having to get a check and bring it to my landlord in person.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*