# Resident App — user reviews > 134 indexed App Store user reviews of Resident App by SightPlan, rated 2.10/5 from 314 ratings. - Source: https://appshunter.io/ios/app/resident-app/id956003862/reviews - App overview in markdown: https://appshunter.io/ios/app/resident-app/id956003862.md - Rating breakdown: 5★ 67 · 4★ 12 · 3★ 8 · 2★ 24 · 1★ 203 ## What do users think of Resident App? Overall sentiment: negative **Pros** - 🚀 Quick maintenance request submission - 👍 Convenient for residents - 🔒 Secure communication with staff **Cons** - 🐛 Frequent login/account issues - 🔍 Inability to find/update apartment information - 💬 Lack of communication features - 📷 Limited photo/media upload options - 🔍 Difficult to navigate and use **Commonly reported bugs** - App crashes or freezes frequently - Notifications not working as expected - Keyboard covers important UI elements - Inconsistent behavior across iOS versions **Most requested features** - Ability to upload existing photos - Option to view lease details and payment history - In-app chat/messaging with staff - Streamlined login and account management - Improved user interface and navigation ## Newest reviews (18 of 134) ### 2/5 — Bug in submitting comments *2026-04-13, version 2.11.2* When there is a service request opened with multiple comments, the “submit” button is hidden beneath the tab bar so when you try to respond to a comment, the button is hidden and you’re unable to actually submit the comment. All of these apartment apps seem to have the worst user experience and bugs that never get fixed (lived at another property owned by a different company and their app was horrible as well) ### 2/5 — The UI is very buggy *2026-03-14, version 2.11.2* The UI often has weird zoom levels that don’t let you zoom out to actually be able to click the buttons to leave comments or send requests. Why an app like this is even zooming in and out is beyond me. Very weird ### 1/5 — Notifications are useless *2026-03-01, version 2.11.2* Dear Devs If I click on a notification - it should OPEN THE APP AND LOAD THAT MESSAGE. There is no point in a notification if it doesn’t load it. ### 1/5 — App doesn’t allow me to login *2026-02-28, version 2.11.2* The app keeps sending me a loop of confirming phone numbers and email then keeps erroring out. So frustrating. ### 1/5 — Frustrated n disappointed *2026-02-27, version 2.11.2* The app sucks and the website is no better all around -3 stars. ### 1/5 — Worst app *2026-02-11, version 2.11.2* As others have stated, I can’t leave a reply because the keyboard covers the send comment button. I’m going to tell my landlord to choose another app - I noticed the last update was three years ago so doubt they would fix this. An AI could vibe code a better app than this. Thanks for wasting my time. ### 1/5 — Silly *2026-02-03, version 2.11.2* Why make the app when you literally can’t even talk to anyone because YOU CANT PRESS THE POST BUTTON. Stupid ### 1/5 — Can’t respond to inquiries on app *2026-01-29, version 2.11.2* The app has some type of issue where the display doesn’t allow me to view “add comment” option when responding back. After typing a message the page formatting gets super large to where I have to minimize it, but even after that it will not allow me to scroll down to add the comment. ### 1/5 — App is very outdated *2026-01-25, version 2.11.2* Please add the ability to upload existing photos. Not just take a picture. ### 1/5 — Awful app *2025-12-09, version 2.11.2* This has to be one of the worst apps I’ve ever used. Buggy, glitchy, interface is terrible. I’ve been asking our community manager to switch off this app. ### 1/5 — Horrible *2025-12-02, version 2.11.2* No matter how many times you try to register and enter the “code”, it always says “an error occurred”. Worthless app ### 1/5 — no exaggeration: the most frustrating app I've ever used in 15 yrs of iPhone use :))) <3👍 cool *2025-09-22, version 2.11.2* This app will not let you send a maintenance request *or* a reply on iPhone. To the fool devs who are behind this: you have to make sure the phone keyboard doesn't cover up the 'add comment' or 'send message' action buttons. Did you test this for more than 45 mins? Doubt it. Anyway, I have tried so many different things. You owe me a solid hour of my life back. *******To other residents/tenants ANYWHERE who use this: none of this will ever get better until we complain about how unusable this service is (that they're probably paying a pretty hefty amount for). ### 1/5 — Malfunctioning at the start… *2025-09-12, version 2.11.2* Doesn’t even work on access even when I provide a code that I receive from my texts from the app to plug in !!! ### 1/5 — Was locked out of my apartment due to app being “offline” *2025-08-18, version 2.11.2* Was locked out of app due to not being able to reset my passcode & hub being “offline” at 12AM in morning ! Was told from other residents that this happens often & leasing office does not consider this. An emergency therefore waits until 9 AM to come in so I had nothing on me, including my keys to get back inside of the building or my car keys and would’ve had to sleep on the street if not, thank God I had my phone at 5% and my friend answered… due to this system I almost had to literally sleep on the streets ### 1/5 — Management *2025-08-08, version 2.11.2* Management refuses to work whatsoever unless the request comes from this two star app.., emergency or not… ### 1/5 — Resident *2025-06-08, version 2.11.2* Unable to download ### 2/5 — Unusable *2025-05-29, version 2.11.2* I literally cannot add / find my building, avadobro or avalon willoughby square ### 3/5 — Bare Bones *2025-05-23, version 2.11.2* This app offers the bare bones of features. As such I often put in requests via the website since it’s easier there. But one feature that definitely needs to be added is the ability to upload a picture that’s already been taken. If I’ve already walked away from what I took a picture of, I’m not going back to take another one, so some requests that need a picture aren’t getting one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2026-07-07, version 2.11.2* I created an account and then I can’t log in. I keep changing my password and still nothing. So far this app sucks! ### 1/5 — Bug Report *2026-06-11, version 2.11.2* I’m having usability issue when responding to comments. Textbox is at the bottom of the screen which I can access but the enter button is further than that and I can’t scroll pass it. Comment interface needs fixing so I can communicate in a timely responsive manner ### 1/5 — Poorly designed *2026-06-03, version 2.11.2* I moved from one community that uses this app into another which also uses this app, and this mobile app completely fails to sign me into the new community, keeps signing me into the old one. There is almost no functionality in this app what the web version doesn’t already offer, I don’t understand why this app even exists and why communities want us to use it. ### 1/5 — Broken on iOS *2026-05-18, version 2.11.2* On a service request It is impossible for a user to leave a comment on iOS because the add comment button is hidden by the UI. This could be fixed very easily, please fix immediately!!! ### 1/5 — No functionality *2026-05-17, version 2.11.2* It won’t even let me sign in even after confirming my email three times. It just stays on the same page never proceeding even after I open the verification link sent to my email. Just use the website online to do it rather than the app. It actually works. ### 1/5 — Fix bug with comments please *2026-04-08, version 2.11.2* For any service order, the apps zooms in when I type a comment and it’s soooo hard to click the button to reply and the page won’t scroll down and stay in position. It just jumps back up. Especially for a long threaded comment ### 1/5 — Worst App EVER! *2026-03-24, version 2.11.2* Totally useless. I am forced to use this app because that’s what the new management of my complex decided to use—otherwise I would delete it. 😣 ### 1/5 — I can’t even log in *2026-03-20, version 2.11.2* This app just straight up doesn’t work at all. I can’t get it to send me a code to log in or do literally anything. Can’t believe this was even able to be published. ### 1/5 — Useless *2026-03-16, version 2.11.2* Can’t even use the app. Can’t log into the app despite being able to log in on web browser. So stupid. Literally useless app, have to use the web browser. Would give zero stars if i could. ### 1/5 — DOESN’T ALLOW ME TO RESPOND TO COMMENTS IN THE SAME THREAD?!?!?!?! *2026-03-11, version 2.11.2* This is extremely annoying, as many have pointed out. It keeps zooming in and out, and when I open a request, and a community member responds with a question, I CANT COMMENT BACK BECAUSE THAT DAMN BUTTON IS BLOCKED BY THE KEYBOARD OR THE SCREEN ZOOMS IN. FIX THIS NOW. ## Most praised reviews (10 highest-rated) ### 5/5 — Josh at Avalon Frisco North *2025-09-19, version 2.11.2* What a great maintenance guy! He goes above and beyond all the time! He fixed my refrigerator and window in my apartment with such diligence! ### 5/5 — Amazing *2025-05-27, version 2.11.2* When ever I have a problem I can submit a request and is received by them. ### 5/5 — Quick and Efficient *2021-08-06, version 2.10.0* I like the fact that I can submit a request and have maintenance quickly know what needs to be done, especially when you can provide a photo of what needs to be fixed. The only downside is that the ability to select from your photo library is not yet available. But other than that a simple app to use. Love to see it! ### 5/5 — Can’t rate in iOS 12 *2018-09-19, version 1.4.4* Please update before major iOS releases! Otherwise good app I like the minimal design and it’s super simple. Normally these types of things are bulky and over complicated so thank you for the good design! ### 5/5 — Fantastic app! *2015-07-26, version 1.1.0* I can take pictures of my apartment issues and communicate with the site staff all in one app. Plus it looks amazing! ### 5/5 — Great app *2015-07-17, version 1.1.0* love it, it makes my life so much easier! ### 5/5 — Great App, Very Intuitive *2015-05-15, version 1.0.0* Fantastic application with improvements constantly rolling out. Developers have seemed like they put a lot of work and effort into the program. Overall, 10/10! ### 5/5 — I love this app *2015-05-14, version 1.0.0* This app makes my life so much easier. If your apartment complex has this service, download it, you'll love it too! ### 5/5 — One of the best resident apps I've used *2015-04-27, version 1.0.0* Hands down my favorite app to communicate with my leasing office and report issues. ### 4/5 — iphone 13 mini Submit button barely visible *2023-04-21, version 2.11.2* hi, just wanted to give you a minor feedback: on my iphone 13 mini, when i enter a message for a service request, the “Done” or submit button is behind the keyboard. I can only see about 15-20 pixels of the top of the button. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*