# Resident Experience — user reviews > 234 indexed App Store user reviews of Resident Experience by Greystar Real Estate Partners LLC, rated 1.44/5 from 712 ratings. - Source: https://appshunter.io/ios/app/resident-experience/id1635913940/reviews - App overview in markdown: https://appshunter.io/ios/app/resident-experience/id1635913940.md - Rating breakdown: 5★ 67 · 4★ 5 · 3★ 0 · 2★ 8 · 1★ 567 ## What do users think of Resident Experience? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Rewards program - 👍 Convenient for residents **Cons** - 🐛 Buggy and glitchy - 🔒 Security and privacy concerns - 💰 Additional fees for payment methods - 📲 Poor user interface and navigation - 🔗 Excessive third-party integrations - 🤖 Aggressive marketing and ads **Commonly reported bugs** - Login issues and account verification problems - Inability to complete rent payments - Compatibility problems on certain devices **Most requested features** - Ability to view detailed payment history - Option to pay rent without using third-party services - Improved app stability and performance ## Newest reviews (20 of 234) ### 1/5 — Stop selling our data *2026-05-26, version 26.04.100* Don’t use Bilt. Just pay rent with a cashiers check-0 risk. The amount of data collecting across everything related to properties connected with this app is beyond anything I’ve ever experienced. Bilt asks you to log into your bank account by giving your bank acct user name and password. When they experience a data breach this puts everyone’s info at risk. Not to mention the clear data harvesting grab. This is not client centered it’s venture capitalist centered. The client is the product. Don’t give them access if you can help it. ### 1/5 — Can’t even pay my rent… *2026-05-12, version 26.03.200* Error every time I try to pay rent ‘ ### 1/5 — Garbage *2026-05-01, version 26.03.200* My rent was late because the app wouldn’t load ### 1/5 — This must be developed by 4 year old kid *2026-05-01, version 26.03.200* My best suggestion to this App is: STOP DEVELOPING ANY APPS ANY MORE ### 1/5 — Sketchy AF *2026-04-03, version 26.03.100* Doesn’t work ### 1/5 — Terrible *2026-04-01, version 26.03.100* Honestly, one of the worst apps I’ve ever used in every sense. ### 1/5 — Horrible *2026-04-01, version 26.03.100* Pain in the A ### 1/5 — Poor quality *2026-04-01, version 26.03.100* When the app won't even let you pay then you know it's worthless ### 1/5 — Consistently terrible app *2026-04-01, version 26.03.100* I’ve been trying for the past two hours to pay rent. When I click on payments it takes me to a white loading screen that never actually loads. On the first of the month, your app should be accessible and ready to use. I would give zero stars. This is one of the apps that makes me want to move out of greystar managed apartments. ### 1/5 — The negative reviews are not user error. *2026-03-28, version 26.03.100* Unfortunately I have not had a positive experience with this app. Simple things like ensuring that rent is posted by at least the 1st of the month isn’t even guaranteed. It doesn’t help that Greystar is continually switching or replacing apps used for various purposes - currently to live in my building I have to have 5-6 apps. This is just the latest, and another fail. ### 1/5 — Discriminatory practices and theft! *2026-03-23, version 26.03.100* I am blind and this app is extremely inaccessible. I cannot access many helpful features and the latest issue this has caused is that I was somehow charged from a debit card instead of my bank account due to this inaccessibility and I was charged a fee. I reached out to support twice and they did not respond. This is criminal and if they do not refund the fee they will be facing a massive lawsuit due to noncompliance of federal guidelines!!! This is a promise! ### 1/5 — Terrible *2026-03-20, version 26.03.100* Even in this age of AI, this app is still horrible to navigate with awful UI ### 1/5 — Very poor app *2026-03-15, version 26.03.100* My apartment requires you to have this to put work orders in and 99% of the time it doesn’t even load on your phone, so how are you supposed to put work orders in for your apartment if it doesn’t even load they need to fix this app ASAP ### 1/5 — Not good *2026-03-06, version 26.02.200* This app is very very slow. Lease renewal can't even process. ### 1/5 — Worst app *2026-03-05, version 26.02.200* Worst app I’ve ever used. ### 1/5 — Actually horrible *2026-03-05, version 26.02.200* This is genuinely one of the worst apps I’ve ever used. The layout makes no sense, the UI and icons are hideous and inconsistent, and (worst of all) it’s opens a bunch of terrible web views for many of the screens, which are for other services that they’ve “partnered with” but this means it never remembers your login. This means you have to log into a second app after you’ve already logged in! It’s genuinely dumbfounding that an app this terrible can exist. Sorry to the devs that had to make this, it’s clearly wasn’t a passion of yours. ### 1/5 — Kjnnnn *2026-03-03, version 26.02.200* Try to make $40 fee it’s crazy! ### 1/5 — Stop advertising *2026-03-02, version 26.02.200* I don’t want more advertising for an app my building manager requires. Horrible app. ### 1/5 — Unnecessary and Pushes Ads *2026-03-02, version 26.02.200* This app acts as a landing page that redirects you when clicking on any option (work orders, paying rent etc.) It’s a lazy way of pushing ads in a platform that provides little to no value from a tenants end ### 1/5 — Login *2026-03-01, version 26.02.200* Always, I have a problem to login in this app. It’s not a good app. Any time I am trying to do my monthly payment I have a problem ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-06, version 26.04.100* Bilt sucks. Greystar sucks. Reliant sucks. ### 1/5 — Worst app on my phone *2026-08-02, version 26.04.100* One of the worst apps I’ve ever had to use. ### 1/5 — Sucks *2026-07-30, version 26.04.100* Keeps logging you out and not compatible with phone view. Terrible that this is the platform they are using to renew leases. ### 1/5 — Hot Garbage *2026-07-02, version 26.04.100* This app has login issues. Workflow and messaging issues. It’s too many to count. ### 1/5 — A hot mess *2026-06-26, version 26.04.100* Whomever developed and updates this app must be learning on the fly. I click payments I get a map telling me where I am...Gee Thanks. I click home in map screen and I get payments. Please hire someone ### 1/5 — Useless *2026-06-24, version 26.04.100* This app is rubbish. You’re better off going to the front desk and complain. I’m unable to submit maintenance request. It’s 2026, how does this app not work?! ### 1/5 — Rent itemized Invoice *2026-06-06, version 26.04.100* Where can you get a simple monthly itemized rent invoice? Not on this app…. ### 1/5 — Beware of this app *2026-06-02, version 26.04.100* This is the worst app ever. Zero security. My credentials were stolen and I got spammed with thousands of emails and my miles were stolen from airline account. This app should not even be legal. ### 1/5 — Broken app *2026-06-01, version 26.04.100* Payment portal regularly broken. ### 1/5 — Unable to pass BILT verification stage *2026-05-28, version 26.04.100* I have not been able to pass the BILT verification code stage. It continues to state "for security reasons please update app to newest version" This app is up to date. No matter what or how many times I attempt to get to payments. This app does not work. ## Most praised reviews (10 highest-rated) ### 5/5 — The negative reviews are user error! *2025-10-30, version 25.09.100* I’ve been using this app just fine, yes it does use the Bilt software… but that’s what ALL apartment complexes are transitioning to. And no it doesn’t charge u fees if you OPEN YOUR EYES. It specifically tells you not to use credit card to pay rent unless you are okay paying fee. And i can enter service requests and see past statements just fine. ### 5/5 — Easy and efficient! *2025-09-12, version 25.08.100* Best app I’ve used for a resident portal! Easy to put in service requests and it links you straight to BILT to pay rent. ### 5/5 — Great app! *2025-07-01, version 25.05.100* Submitting work orders is so much easier, and seeing our new perks is so fun! ### 5/5 — Great experience *2024-02-28* Thrilled with the transition to this app and the new rewards program. I signed up - pretty cool! Not sure where the $10 fee others are mentioning is coming from - I think when you pay with debit cards, which wasn’t free prior to this transition. The app is easy to navigate for payments and also checking upcoming events or notices from my building - it’s a little slow sometimes but overall great! ### 5/5 — Greystar App > Life *2024-02-04* Life has been difficult to navigate since my Mad Cow Disease diagnosis in June of 2012. Ever had someone scream “moo” at you? To get back on track, this app has made handling my home payments a breeze. Now I have more time to focus on my rehab, reruns of J.A.G, and trying to quit my severe nicotine addiction. Moral of the story, I wouldn’t be who I am today without this app. ### 5/5 — Life-Changing *2024-02-03* Oh, let me tell you, this app is nothing short of a modern miracle! Managing my apartments upkeep has transcended to an unparalleled level of awe-inspiring brilliance. It's like the app gods descended from the heavens to gift us with this masterpiece. Making rent payments has never felt more exhilarating – a true beacon of innovation! ### 5/5 — Great Rewards program *2024-02-03* I couldn't be happier with this rewards program! Earning points on my rent payments has been a game-changer for me. It's such a simple and convenient way to get rewarded for something I have to do anyway. The points accumulate quickly, and the redemption options are fantastic. ### 5/5 — Fire new rewards program *2024-02-03* I was skeptical at first but not no to Greystar’s new rewards program. I’ve been able to trade New York winters for sunny Miami twice in the last few months using Bilt points. I’ve also been draining all of my open carts on the 1st of the month to get double the points. I’ve never been so excited to pay rent! ### 5/5 — Love the app! *2024-01-12* I love the app. Some bugs and tweaks, but other than that. It’s been great. Some people just enjoy complaining about anything lol ### 4/5 — Heading in a good direction *2024-02-05* The app could use some tweaks, but overall I’m glad I’m able to earn points on my rent payments. Other reviews have said you have to sign up for the credit card or pay fees for submitting rent payments, but that hasn’t been my experience paying with my bank account. The pros with Bilt & Greystar outweigh the cons for sure. Some people just like to complain. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*