# Resident Portal Mobile — user reviews > 321 indexed App Store user reviews of Resident Portal Mobile by Entrata, Inc., rated 4.90/5 from 252,194 ratings. - Source: https://appshunter.io/ios/app/resident-portal-mobile/id443831139/reviews - App overview in markdown: https://appshunter.io/ios/app/resident-portal-mobile/id443831139.md - Rating breakdown: 5★ 227,825 · 4★ 18,212 · 3★ 3,953 · 2★ 704 · 1★ 1,500 ## What do users think of Resident Portal Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient rent payment - 📢 Good communication with property management - 🔧 Effective maintenance requests **Cons** - 🐛 Frequent crashes - 🔍 Lack of transparency in charges - 🔒 Security concerns with Plaid integration - 💰 High debit card fees **Commonly reported bugs** - Inability to submit maintenance requests - Inconsistent data between app and website - Login issues after device changes - Keyboard and accessibility problems **Most requested features** - Ability to cancel or modify maintenance requests - Detailed payment history and itemized charges - Dark mode option - Automatic payment setup ## Newest reviews (15 of 321) ### 4/5 — Blind and visually impaired user *2026-08-03, version 5.68.0* Great application, but not handicap accessible ### 5/5 — Easiest *2026-08-02, version 5.68.0* Coolest ### 5/5 — Apto 9102 *2026-08-01, version 5.68.0* Gracias siempre ustedes en la oficina ayudando los residentes rosa ,Valeri,manager del complejo de los mantenimientos,los 4son los mejores ### 4/5 — Upgraded App *2026-07-24, version 5.68.0* Love the app! The only thing I think is missing is a map of all the apt units and their position in the complex. It would be great if the units listed if they were 1, 2 or 3 bedroom. An interactive map would be fantastic! Click on a unit and it would bring up what kind of unit is was and show a diagram of the interior with photos. ### 5/5 — Review *2026-07-21, version 5.67.2* Is easy to use ### 5/5 — Easy breezy *2026-07-20, version 5.67.2* I like the simplicity of this app ### 5/5 — J *2026-07-18, version 5.67.2* Awesome ### 5/5 — REAL REVIEW *2026-07-14, version 5.67.2* The app works if you are having trouble its the place you are staying at ### 5/5 — Excellent *2026-07-09, version 5.67.2* This app is exceptionally well, I haven’t had any issues from adding my account to making payments to getting in contact with anyone necessary! Very pleased so far ### 5/5 — Great app! *2026-07-09, version 5.67.2* Henry is very helpful, polite and patient with the process. Help me with the app with ease ### 5/5 — Great addition to Casa Vera *2026-07-09, version 5.67.2* Extremely easy to use. Response time has been great. ### 5/5 — Resident portal *2026-07-08, version 5.67.2* Having the resident portal as an option for communication for maintenance requests and the ability to pay rent through it is great! ### 5/5 — Great app. *2026-07-07, version 5.67.2* Great app! A note. Is it possible to stop showing deleted apartments from the option list before login? ### 5/5 — Portal is working properly and response is immediately *2026-07-03, version 5.67.2* Maintenance and office team doing good job ### 4/5 — Reagan *2026-07-02, version 5.67.1* Makes it easy ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesnt recognize login info *2026-08-17, version 5.68.1* This app is such a headache! Every time I try and reset the password, it doesnt save that new information??? Im not sure but its getting to be a problem and I wish I wasnt reliant on the app. ### 1/5 — Policy violation - extra fees *2026-08-04, version 5.68.0* I paid rent via a resident portal app using Apple Pay. On the review screen every charge showed a dollar amount and a Grand Total. Next to “Convenience Fee” it only said “Calculated in next step” — no amount was displayed. There was no next step. The app went straight to the Apple Pay confirmation. Because the fee was never shown, I assumed there was none and authorized the payment. I was later charged an extra $50 I never saw or agreed to. Also, the “Add New” payment button sits very close to the payment-method dropdown. I accidentally opened the dropdown instead of adding a new method; it still showed no fee, so I proceeded thinking I had selected Add New. The lack of a visible fee amount before authorization is misleading. ### 1/5 — Notifications *2026-07-31, version 5.68.0* Notifications doesn’t work ### 1/5 — Bad memory! *2026-07-22, version 5.67.2* This portal never remembers your password. So you are always having to (sign in without a password)then typing in the same password. Very annoying. It’s not user friendly at all. ### 1/5 — Multiple unnecessary fees *2026-07-11, version 5.67.2* This app charges a convenience fee for literally everything. This is corporate greed, and it is not OK. Why am I paying a nearly 8 dollar convenience fee for using any payment method? who am convincing? I will go as far as paying my rent with the check every month just so I do not have to pay that fee because it is greedy and this company should be ashamed of themselves. We need to stop just letting these companies charge us made up fees so they can leach money out of us. ### 1/5 — Notification *2026-07-02, version 5.67.1* Notifications isn’t working. I had no idea I have tons of messages in my inbox even though I have app notifications turned on. ### 1/5 — Useless Payment Method *2026-06-30, version 5.67.1* doesn’t allow flex pay to connect ### 1/5 — Does NOT Let Me Log In *2026-06-27, version 5.67.1* If I could give this app zero stars, I would. Wouldn’t let me log in with my credentials even though it was correct and accurate. Tried to set a new password, system told me I set it up “successfully” but when I tried to log back in, it said my password was invalid even though I literally reset it and but in the correct credentials. Tried logging in without a password, entered in my email and received a code. I put in the correct code and it didn’t work like are you serious? What kind of bs is this. Now I can’t even log in to pay my rent. Thanks a lot. ### 1/5 — No Maintenance Request !!!! *2026-06-18, version 5.66.2* The new update has nowhere for you to request maintenance. Major bummer !!!!!!!! ### 1/5 — Sucks *2026-05-28, version 5.66.2* Cannot split rent. Get ready to have to pay in full. You cannot pay half so your roommate can pay the other half. No option for smaller payments. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-26, version 5.69.0* We love the convenience of the portal ### 5/5 — Portal *2026-08-25, version 5.69.0* Won’t let me login ### 5/5 — Peaceful *2026-08-23, version 5.68.1* I’m enjoying the facilities so far ### 5/5 — Truly convenient *2026-08-21, version 5.68.1* I like this set up. It’s helpful. This is my first place but I really like this. ### 5/5 — Easy to use *2026-08-18, version 5.68.1* Very easy to use, convenient and can report maintenance issues quickly. ### 5/5 — Maintenance *2026-08-10, version 5.68.1* They are quick to respond to my request. That’s a great feeling where you call home. ### 5/5 — Buena *2026-08-09, version 5.68.1* Muy fácil y practica de usar ### 5/5 — Awesome app! *2026-08-07, version 5.68.1* I’m able to keep things very organized and easy communication with my apartment building ### 5/5 — Resident portal *2026-08-06, version 5.68.0* I absolutely love this app it’s so convenient ### 5/5 — Management *2026-08-05, version 5.68.0* Excellent response time with excellent maintenance crew. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*