# Resort Hotel: Bay Story — user reviews > 578 indexed App Store user reviews of Resort Hotel by WhaleApp LTD, rated 4.60/5 from 5,749 ratings. - Source: https://appshunter.io/ios/app/resort-hotel-bay-story/id1359190812/reviews - App overview in markdown: https://appshunter.io/ios/app/resort-hotel-bay-story/id1359190812.md - Rating breakdown: 5★ 4,488 · 4★ 825 · 3★ 235 · 2★ 68 · 1★ 133 ## What do users think of Resort Hotel? Overall sentiment: mixed **Pros** - 🚀 Fun and addictive gameplay - 👍 Enjoyable story and characters - 💡 Unique matching and renovation mechanics **Cons** - 🐛 Frequent crashes and bugs - 🔋 Excessive in-app purchases required to progress - 👎 Levels become too difficult and frustrating **Commonly reported bugs** - Game freezing and crashing on launch - Saved progress not loading correctly - Glitches with special game pieces (e.g. crabs) **Most requested features** - More frequent content updates and new levels - Better tutorial and in-game guidance - Ability to customize resort and characters ## Newest reviews (17 of 578) ### 3/5 — Resort *2026-04-17, version 2.1.0* Horrible game! 😡 ### 3/5 — ゲームやりたい *2025-10-26* このゲームを久しぶりに入れてやっていますが。いつも無料ライフをもらう所で参加を押しても次にどうすればいいのか、わからないです。説明があるといいです。 ### 4/5 — Fun but *2025-04-28, version 2.1.0* If you don’t have money you must have patience to progress ### 4/5 — Resort Hotel Beach Story *2025-03-26, version 2.1.0* Ich finde es sehr schade, dass es KEINE aktiven Teams gibt 🙁 ### 3/5 — Update? *2023-10-25, version 2.1.0* Hallo , ich finde das Spiel klasse , aber seid Monaten bin ich mit den quests durch , ich würde gern wissen wie es weiter geht … dort steht immer nur es geht bald weiter mit neuen Aufgaben, aber nicht passiert ! Wäre toll wenn da mal was passiert ! ### 2/5 — Needs attention *2023-08-18, version 2.1.0* This game used to be so much fun to play. What happened to the entire game? Did the developers just give up and trash it. It had gotten worse with each update. The levels used to be so enjoyable to pass and to decorate the resort and beach. Then, the storyline became worse and worse. The main characters looks were changed to horrific. Now, it hasn’t been updated in 2years which is why nothing is being fixed and I’m sure the reviews are just our waste of time. Give a heads up to your loyal players if you don’t intend to follow through with the game any further. Geeezzzzz. ### 2/5 — Update?? *2023-06-24, version 2.1.0* I asked about update and you replied that it will hopefully be soon. That was over 2 yrs ago . ### 2/5 — Needs attention *2022-12-03, version 2.1.0* This game used to be so much fun to play. What happened to the entire game? Did the developers just give up and trash it. It had gotten worse with each update. The levels used to be so enjoyable to pass and to decorate the resort and beach. Then, the storyline became worse and worse. The main characters looks were changed to horrific. Now, it hasn’t been updated in 1 year which is why nothing is being fixed and I’m sure the reviews are just our waste of time. Give a heads up to your loyal players if you don’t intend to follow through with the game any further. Geeezzzzz. ### 4/5 — Мало рівнів *2022-07-07, version 2.1.0* Доброго дня 🇺🇦 Після 1485 рівня закінчилися завдання і не приходять нові вже декілька днів! Це дійсно все? Оновлень у App Store не маю. На рахунок гри: подобається графіка (на 4/5), подобається наявність історії, яка протягнута через всю гру, все доволі зрозуміле і цікаве. Була плутанина: Педро, котрий зовсім не Педро, забрала поліція, але потім він якимось чином готував бенкет для подвійного весілля. Загалом, якщо гра дійсно закінчилась на 1485 рівні, то це виглядає зовсім не логічно, не ясно про Еліс із Майком (що було найцікавіше) та інші молоді парочки, і взагалі якась не завершеність. ### 2/5 — Spend Money or stop playing. *2022-05-25, version 2.1.0* I’ve been playing this game off and on for a few years and am at level 587. I haven’t been able to bypass this level for MONTHS because the app wants me to spend money on in apps to finish it. I say this because the level is simply not possible to beat without special add ons and the game doesn’t offer enough free courtesy add ons to complete this level. Also, The storyline where the characters have to go on dates using the currency you’re supposed to be building with is unnecessary. I don’t need a romance novel in my puzzle building game. The character interactions are pretty boring and I usually just skip right on through just to build anyway. Really addicting but am now just over it because it’s now either buy in apps or be stuck in a level. No thanks. ### 3/5 — Mise à jours niveau *2022-04-29* Toujours pas de mise a jour depuis plus d’un an.. C’est beaucoup trop long c’est dommage le jeu était génial mais je vais finir par le désinstaller **Developer response:** Bonjour cher joueur! Nous sommes désolés de vous avoir fait attendre. La création de nouvelles tâches et de nouveaux niveaux prend plus de temps que prévu. Nous voulons plaire à nos joueurs avec un contenu de très haute qualité. En attendant, vous pouvez consulter nos autres jeux sur notre site officiel. Restez avec nous et merci de votre patience! ### 3/5 — I’m stuck *2022-04-05, version 2.1.0* I love this game but I’ve been waiting over a year for new quests to appear! I’m at the point where i guess I should delete it. ### 4/5 — Amazing but.. *2022-03-31, version 2.1.0* Where is the update? The game is no longer on your developer site? ### 2/5 — No update in ages *2022-03-21, version 2.1.0* I completed all levels and tasks months ago and have been waiting for new quests but with no avail. I currently have 122 keys that are just accumulated by doing the same levels over and over again ! ### 4/5 — Love this game…but !!!! *2021-12-24, version 2.1.0* I love this game in fact I’ve finished all the storylines that I’m just play through the levels and was wondering if you’ll be adding new storylines anytime soon?? The only problem I have with the game is that I can never get the T.V. Marathon to work and I don’t know why it shows me how many hours left until the next one but it never works for me….!!!! Please fix this so I can participate and those events as well thank you ### 2/5 — O jogo está com problema *2021-12-21* Está precisando de atualização o jogo está com problema **Developer response:** Olá. Obrigado pelo interesse no jogo. Descreva o problema em detalhes para o suporte deste jogo. Você pode fazer isso por meio do formulário de feedback nas configurações do jogo. Nossos especialistas irão certamente ajudá-lo. ### 2/5 — Need new levels *2021-11-16, version 2.1.0* I believe it’s about time we get an update with some new levels ## Most critical reviews (10 lowest-rated) ### 1/5 — Extremely unpolished *2025-05-31, version 2.1.0* lot of handholding early on, levels have colors that don’t even have difficulty labels and it isn’t even displayed on the arrow, minimalist win screen where matches don’t even match and the puzzle cube explodes instead of acting normally and if you get another one it doesn’t go off, power-up combinations usually just set off both power-ups instead of combining them ### 1/5 — dead app!!! *2023-07-17, version 2.1.0* there has been no updates for this app. its been 2 years and still no update. july 2023 now 3 years later still no new missions. just same pointless challenges. 2nd island is still locked ### 1/5 — Was my go to game now my gone game *2023-04-17, version 2.1.0* I liked this game up till about 2 months ago. Got to level 627 and I’m convinced it can’t be beat, myself and others have tried and it’s impossible. For those who have beaten it congratulations you deserve an award. We have been stuck on it for about 2 months now I’m DONE !! Deleting it. Tried to contact support thru app won’t connect. Just waisted a year of play time. 😡 ### 1/5 — The game is ifffy *2022-08-21, version 2.1.0* Stopped giving rewards for completing the laps ### 1/5 — ipad mini2 os 12.5.5では起動しない *2021-10-31* 最初のロード中70%超えたあたりで、アプリが終了してしまう。 **Developer response:** こんにちは。 このような問題が発生したことをお詫び申し上げます。 メールで問題を詳しく説明してください：support.resorthotel@whaleapp.comメールに問題を説明し、デバイスのモデルを示すスクリーンショットを添付してください。 私たちの専門家が間違いなくあなたを助けます！ ### 1/5 — Fehlendes Update *2021-09-22, version 2.1.0* Wann kommt denn nun das neue Update oder kommt überhaupt noch eins? Seit ca. 1 Jahr warte ich nun drauf glaube das nichts mehr kommt. Bis Level 1549 kann man spielen und Schlüssel einsetzen dann ist Schluss und man kann zwar weiterspielen und Schlüssel sammeln aber eben nicht mehr einsetzen. Echt Schade ### 1/5 — Sin niveles *2021-07-26, version 2.1.0* Llevo meses sin nuevos niveles. Aburre si no consigues nada nuevo. He abandonado, y probablemente vosotros también. Todas las respuestas son estereotipadas, ya no me valen. ### 1/5 — Game *2021-07-21, version 2.1.0* I do like this game but when is it going to be updated to continue the story? Winning keys with each level and not able to do anything with them!!!! ### 1/5 — Game won’t load anymore *2021-07-18, version 2.1.0* After I maxed out on levels I haven’t been able to play the game or even just see my toe and do stuff. The game needs to be updated. ### 1/5 — Kein Update mehr!!! *2021-07-04, version 2.1.0* Seit mehreren Monaten komme ich nicht weiter, da keine neuen Levels zur Verfügung gestellt werden. Habe Support schon kontaktiert. Antwort war, dass aufgrund von Corona, sich die Updates verzögern. Wirklich sehr ärgerlich. Nicht zu empfehlen!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best game *2024-05-01, version 2.1.0* Say no more. Best 3 match game ever. Please update ### 5/5 — Review *2023-06-05, version 2.1.0* This games was very entertaining, hopefuly not to hard to finished every stage this games. I hope very eazy to play, cause if not, i will deleted this games. Simply as that. ### 5/5 — New levels *2023-05-20, version 2.1.0* I love this game! That is why I’ve been holding on WAITING patiently for the NEW LEVELS! For two years now and nothing! What’s going on?!!! ### 5/5 — Update *2023-01-17, version 2.1.0* It’s been over a year now that the game says new levels are coming. Any update on that or is it going to be an unfinished game? ### 5/5 — We have a great day with your game *2022-07-20, version 2.1.0* Thanks for your game, we love your game , we had a great day and best time with playing your game , please update your game ### 5/5 — 탈퇴요청 *2022-05-25* 옛날 아이디를 찾아서 다시 로그인해서 개임을 하고싶어요 지금 아이디 삭제하고 싶은데 탈퇴도 안되고 로그아웃도없어고 탈퇴도 안되네요 방법이 없을까요?? **Developer response:** 여보세요. 저희 게임을 플레이해주셔서 감사합니다. 게임 계정에 액세스하려면 게임에 로그인해야 합니다. 게임 설정의 "Whaleapp ID" 섹션에서 이 작업을 수행할 수 있습니다. 이전에 게임 계정에 로그인한 것과 동일한 인증 데이터를 사용합니다. 게임 설정의 지원 버튼을 통해 언제든지 문의해 주시면 이 과정에서 기꺼이 도와드리겠습니다. 좋은 하루 되세요! ### 5/5 — Game vui *2021-11-30, version 2.1.0* Game hay và đồ hoạ đẹp ### 5/5 — Informazione *2021-11-08, version 2.1.0* Nn riesco ad entrare nel gioco nn capisco il perché ### 5/5 — Addictive!!! *2021-09-20, version 2.1.0* Fun game just when I think I’m done for I try it again and win!!😄 ### 5/5 — Meilleur jeux match 3 *2021-07-19, version 2.1.0* Salut la gang j’ai déjà fait le tour une fois du jeux et je le recommence pourquoi? Parce qu’ils on changer un peu Histoire et ça c’est super j’ai aimer les parties changer, les choix qu’on pouvait faire cet. J’aimerais bien que vous ajoutiez des parties ou on rénove l’intérieur, finir l’île et en ajoutez d’autres si c’est pas déjà fait lol ou bien tous simplement ( comme si c’était simple) ajoutez un nouveau jeux match 3 à la hauteur de celui-ci. Car oui enfin on peut avancer toujours dans ce jeux ( quoi que je le trouve un peu plus dur vers les niveaux 600-700) que la fois ou j’ai fait le tour. Lâchez pas votre beau travail merci de mettre des petit prix c’est super ça on peut vous encourager , --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*