# ResortPass — user reviews > 213 indexed App Store user reviews of ResortPass by ResortPass, Inc., rated 4.90/5 from 28,765 ratings. - Source: https://appshunter.io/ios/app/resortpass/id1557539492/reviews - App overview in markdown: https://appshunter.io/ios/app/resortpass/id1557539492.md - Rating breakdown: 5★ 27,518 · 4★ 821 · 3★ 156 · 2★ 64 · 1★ 206 ## What do users think of ResortPass? Overall sentiment: neutral **Pros** - 🌴 Enjoyable resort experiences - 💳 Affordable day passes - 🏨 Variety of hotel options - 🌊 Access to pools and amenities - 🤩 Convenient and seamless booking - 🌟 Positive customer service experiences **Cons** - ❌ Limited international/global coverage - 🔍 Inaccurate or outdated property listings - 🤔 Unclear cancellation and refund policies - 🚫 Lack of customer support and communication - 💰 Overpriced day passes at some locations **Commonly reported bugs** - Reservation issues and miscommunication with hotels - Booking confirmation numbers not recognized by hotels **Most requested features** - Ability to save/bookmark favorite properties - More transparent availability calendar - Improved customer service channels (phone, chat) - Flexible cancellation and modification options ## Newest reviews (10 of 213) ### 2/5 — Westin Hotel and Spa in Vegas *2026-09-05, version 1.45.0* The hotel is old and dirty and I am disappointed that I wasted my Bonvoy points! ### 1/5 — Horrible company policy *2026-07-11, version 1.37.1* Beware if you need to cancel. The link directly from my reservation to the cancellation policy published on their site stated that the day pass needed to be cancelled by 11:59 the evening before. I attempted to cancel before that published time and they would not honor, saying that the property the reservation was with had a different cancellation deadline of 10am. I contacted customer service showing the screenshot if where the link took me and they would not honor. They admitted that their published policy could cause confusion and even though I attempted to cancel only minutes after 10am resortpass to no accountability and would not work with me. I will never trust a company with such terrible customer service and the inability to admit provable fault ### 1/5 — Coupons never work *2026-07-10, version 1.37.1* I’ve done reviews and participated in promotional offers for coupons and two times they have not worked. ### 1/5 — Scam *2026-07-08, version 1.37.1* Go in person to the place and book from there, 9 out of 10 times you’ll save up $30 to $100 in miami. ### 1/5 — Promo code fail *2026-07-03, version 1.37.1* Promo code does not work ### 2/5 — Lacks important features *2026-07-02, version 1.37.1* It’s very silly that you can’t sort by price. And the map doesn’t show up. ### 1/5 — Bad *2026-06-28, version 1.37.0* Mi experiencia fue muy decepcionante. Reservé un day pass porque las fotos y la descripción mostraban una playa hermosa y apta para disfrutar. Sin embargo, al llegar encontré la playa en pésimas condiciones, completamente llena de algas, hasta el punto de que era imposible bañarse o disfrutar del lugar. Había reservado específicamente una cama en la playa y terminé yéndome poco después de llegar porque la experiencia no se parecía en nada a lo que se anunciaba. Hablé con el personal y con el gerente del hotel, pero me indicaron que cualquier reclamación debía hacerse directamente con la aplicación. Considero que tanto el hotel como la aplicación deberían informar claramente sobre las condiciones reales de la playa antes de que los clientes reserven. Me sentí engañado por la publicidad y no recomendaría esta experiencia. * Publicidad engañosa. * Muy decepcionante. * Playa imposible de usar. * No cumplió expectativas. * Experiencia muy mala. * Playa llena de algas. * No volvería jamás. ### 2/5 — Log In Issues *2026-06-26, version 1.36.1* Going in circles trying to log in…. Put in my email address and the password that was saved was not working for some reason. Then I had to try to login with Facebook and that didn’t work then I tried to do Face ID etc. etc. what a pain. ### 2/5 — Resort pass *2026-06-21, version 1.36.1* Service fees suck! ### 1/5 — Fraud *2026-06-19, version 1.36.1* Let me make a reservation and include my kid but we were denied access ## Most critical reviews (10 lowest-rated) ### 1/5 — Nope *2026-09-03, version 1.45.0* Won't allow access while using a VPN. Looks like I'm not using resortpass. ### 1/5 — ⭐️ *2026-08-23, version 1.43.0* En la información te dice una cosa y al llegar el hotel no es así por ejemplo bien dice que daban $15 de descuento por persona al consumir alimentos o bebidas y fue totalmente FALSO ### 1/5 — App sucks *2026-08-23, version 1.43.0* The app won’t work at all. Tried deleting it and reinstalling it and it still doesn’t work ### 1/5 — Not worth it. *2026-08-22, version 1.43.0* The pictures made the hotel pool look better than it actually was & the weather was cold and rainy all weekend. The hotel said if resort pass would give us a refund they’d honor it. Resort pass has been incredibly difficult and I’m not even sure I’m talking to real humans. It feels like AI. ### 1/5 — Useless Live Chat *2026-08-06, version 1.41.0* The live chat AI is broken and useless. It does not allow you to speak with a human ### 1/5 — What’s up *2026-07-30, version 1.41.0* App not working at all ### 1/5 — Tech problems *2026-07-25, version 1.39.0* I have used ResortPass many times and always had a great experience. This weekend I’m having repeat tech issues with the app. It will not let me reset my password. It will not allow me to login and there is no way to contact anyone for assistance. ### 1/5 — Horrible Experience. Zero Support. *2026-07-19, version 1.38.0* I used resort pass to book a day room, that the hotel refused to honor. There was no one available at the "7 day a week" customer service - just an email saying they would try to prioritize support, but it could take up to 1 day. Ruined my birthday. Absolutely will never use this service again. ### 1/5 — Do not trust *2026-07-14, version 1.38.0* They took my $60 and referred me to a pool that had an algae bloom and smelled putrid. They did not respond to my many requests for a refund. Never used the pass. ### 1/5 — RP- Customer Service Please READ *2026-07-14, version 1.38.0* This is the 1st- time trying this App. Which is great. BUT! I booked a Pool Day last month, 1st time booking. I PAID for a Pool- Day when I booked it. I checked my account, this AM- RESORT- PASS Took the SAME amount of money, I paid for last month. Come on NOW! Get it together guys!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect Pool Days *2026-08-27, version 1.44.0* ResortPass is fantastic! The perfect balance of the “joy of a pool” without the hassle of “owning a pool” or a club pool membership. ### 5/5 — Fun Daycation by the Pool *2026-08-06, version 1.41.0* I love the option to buy only a day pool pass! I have used resort pass three times in the last month. I love trying out different hotel pools without having to spend extra on a hotel room. ### 5/5 — Resort pass *2026-08-03, version 1.41.0* Love this app! Appreciate the coupons! ### 5/5 — Great Vacation Option *2026-07-29, version 1.41.0* Great option for day retreats ! ### 5/5 — Exceptional Service *2026-07-23, version 1.39.0* Had the opportunity to speak with Angie today while booking a quick day trip and was very impressed by her knowledge and ability to make my experience easy and delightful! Thank you Angie for your kindness! ### 5/5 — Súper *2026-06-30, version 1.37.0* I loved resortpass app ### 5/5 — Great app *2026-06-30, version 1.37.0* I love all the detailed responses about the hotels on this app. It is very user friendly ### 5/5 — Convenient! *2026-06-29, version 1.37.0* Convenient app to pool hop with some perks like towels, showers, and even some complimentary snacks depending on the hotel. Can reserve and cancel night before if you change your mind. 👍👍 ### 5/5 — Excelente *2026-06-27, version 1.37.0* Excelente ### 5/5 — Love this idea *2026-06-22, version 1.36.1* This app is easy to use and I am very excited to see and spend my day at the hotels offer on app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*