# Resorts World Las Vegas — user reviews > 103 indexed App Store user reviews of Resorts World Las Vegas by Resorts World Las Vegas LLC, rated 1.59/5 from 236 ratings. - Source: https://appshunter.io/ios/app/resorts-world-las-vegas/id1570512544/reviews - App overview in markdown: https://appshunter.io/ios/app/resorts-world-las-vegas/id1570512544.md - Rating breakdown: 5★ 27 · 4★ 4 · 3★ 1 · 2★ 13 · 1★ 173 ## What do users think of Resorts World Las Vegas? Overall sentiment: negative **Pros** - ⭐ Rewards program **Cons** - 🐛 Frequent crashes and freezes - 🤯 Extremely buggy and non-functional - 💻 Terrible user interface and navigation - 🔑 Login and account issues - 📱 App is completely unusable **Commonly reported bugs** - Booking and reservation issues - Cashless gaming not working - Inability to sign up or create account - Constant crashes and freezes **Most requested features** - Fix the app and make it functional - Hire competent developers - Improve overall app stability and reliability ## Newest reviews (20 of 103) ### 1/5 — Half baked app *2025-10-28, version 4.0.240318* Useless - just use website instead ### 1/5 — Garbage app *2025-08-29, version 4.0.240318* This application has to be the worse App on the market for hotels. It’s constantly crashing and glitching. It’s been like this for 2 years. Save the memory on your phone and don’t download it. Customer service is blindsided by all of this and acts they have no idea that’s is troublesome ### 1/5 — It’s as Bad as They Say *2025-08-27, version 4.0.240318* Yep. This is the first one star app I’ve seen in a while. Just amazingly embarrassing for a property / company that is basically brand new. The interface is nuts, the information is borderline useless, the cashless gaming function just straight up errored out several times before I quit- also, after I’ve entered my SSN for the record. Really soured what had been a decent stay. Between the high limits, isolated casino, and this - think I’ll go elsewhere next trip ### 1/5 — Terrible app to sign up for rewards through *2025-07-11, version 4.0.240318* I was able to upload the images to sign up for the rewards but the app is pre populated with incorrect first name and last name and zip code is blank but the field is uneditable. ### 1/5 — This app blows *2025-06-10, version 4.0.240318* This person who created this app should be fired ### 1/5 — Wrong rewards account linked and no where to change on the app *2025-06-01, version 4.0.240318* Title speaks for itself but very limited usage and no where to correct account issues. ### 1/5 — Maybe a scam *2025-05-05, version 4.0.240318* I feel like this app is a scam. I scanned my ID like I had to when creating account. Also had my phone save password but now I can’t log in because there is no password reset and the password did not save to my phone. So basically can’t log in at all. Great job guys. ### 1/5 — Absolute Trash *2025-04-21, version 4.0.240318* Downloaded the app to take advantage of the cashless option since I deposited all of my cash in the bank before coming here. It tells you that the info (that I never provided) doesn’t match the info that I “provided”, so it takes you to a screen to verify your identity and it’s blank questions and answers, then it freezes. The help desk is closed and the other employee basically says that well there’s an issue with the app. No help at all. ### 1/5 — It’s horrible! *2025-04-21, version 4.0.240318* Offers are not accurately displayed and I just received 10 messages for a free play promotion for one day. It needs a total overall. ### 1/5 — App is a joke *2025-03-10, version 4.0.240318* App is a joke, only useful thing about it is seeing your points ### 1/5 — Useless *2025-03-05, version 4.0.240318* It’s the most useless app. I live in Vegas and I love having staycations at RW but it’s impossible to book a room through this app. Never once it allowed me to book a room using my local promotions. It’s not functional. It’s only good for checking your points. That’s it. It’s a shame. Update: a few years have past. Same results, same bugs, can’t book a room through this app, can’t use my local offers. Great job yet again! ### 1/5 — Terrible app *2025-02-15, version 4.0.240318* The app freezes all the time. It’s worthless! ### 1/5 — Total embarrassment app *2025-02-12, version 4.0.240318* Sad for any company showing they made this app. Cashless part is trash - issues etc ### 1/5 — Crash city *2025-02-08, version 4.0.240318* This app crashes constantly. It’s almost like they don’t want repeat business because if this is how they treat rewards members imagine how they treat the general public. Embarrassing. ### 1/5 — Glitches Glitches Glitches! *2025-02-07, version 4.0.240318* Worthless app! Called in the RW to book and use my offers but reception host said I need to download the app and book it from there. After download move through two pages and it keeps freezing with the locked grey screen. ### 1/5 — Worst app I’ve ever used *2025-01-04, version 4.0.240318* Too many bugs, I’ve redownloaded it four times and each use there’s always a problem ### 1/5 — App Freezes after “Book Now” *2024-12-25, version 4.0.240318* I have an offer for free rooms, I clicked “Book Now” and the app froze. I had to delete the app and re-install it. I did this twice. And it froze twice. ### 1/5 — Terrible app *2024-12-23, version 4.0.240318* I dont understand how this App goes on without anyone at RWLV ever fixing it. ### 1/5 — App is bricked *2024-11-10, version 4.0.240318* Stuck during account creation at questionnaire. Doesn’t matter if I close the app or not. ### 1/5 — Useless app *2024-11-08, version 4.0.240318* I downloaded the app, in hopes of taking advantage of the cashless play. I began the signup for this but then got to a screen saying I needed to verify/input info to set it up. I clicked the next button just to end up on a “questions” screen that simply had the number 1 and 4 blank selection boxes. From there the app is practically bricked. You can’t click anything, go back, log out, etc. Closing the app does nothing and it simply goes straight back to that frozen screen when you reopen. The only way to get off that screen is to fully uninstall the app and reinstall. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-05-29, version 4.0.260408* It won’t sync your account points accumulated. Even the rewards customer service can’t help….🫣😂 ### 1/5 — Bugs *2026-04-28, version 4.0.251103* App barely functions when logged into your account ### 1/5 — Fix your app *2026-03-26, version 4.0.251103* Fix your app this app is beyond embarrassing for your brand. Its 2026, why does your app perform like it was built on windows 95 ### 1/5 — Resorts World *2026-02-25, version 4.0.251103* Worst website ### 1/5 — Useless app *2026-02-15, version 4.0.251103* Continuously attempting to create an account it just puts you in a loop sign in retake sign in retake never allows. You any progress ### 1/5 — Fake comps *2026-01-28, version 4.0.251103* Really sucky app just like their fake comps ### 1/5 — 0 stars *2026-01-27, version 4.0.251103* One of the worst apps ever released by a major corporation ### 1/5 — Useless App *2025-12-28, version 4.0.251103* This app NEVER works correctly. For years. Hire a competent developer. ### 1/5 — Sends a OTP to email then cannot accept *2025-12-03, version 4.0.240318* it because keyboard stays covering the verify button 🙈🙈 ### 1/5 — 2 years still full of bugs *2025-11-15, version 4.0.240318* I dont understand how a major brand and casino can have a garbage app that is still full of bugs after 2 years. Still the same glitches where you try to book in the app, it takes you to a web page you click sign in and it takes you back to app an endless loop. The most annoying app. I’d rather stay anywhere else because of how infuriating this app is still after 2 years of TRYING to use it. Same garbage. Using the calendar is also a joke with the sliding red date selector having a mind of its own ## Most praised reviews (7 highest-rated) ### 4/5 — Rewards *2024-02-29, version 4.0.231019* I’m from Canada just go to cashier and they will set it up for you. ### 2/5 — Offers does not work *2023-06-03, version 4.0.230309* I click on book offer and get an error message. Why has this not been fixed ??? ### 2/5 — Won’t open *2023-05-02, version 4.0.230309* App won’t open. Keeps shutting down and logging out. ### 2/5 — Needs work *2022-12-09, version 4.0.221005* App is super glitchy. Unable to link my account and ended up having to call. ### 2/5 — Remove the music! *2022-05-05, version 4.0.220420* Nobody wants that… and please work to improve functionality ### 2/5 — Cannot get in to the app. *2021-09-16* Usually get comps and gamble at harrahs casinos and decided to try Rslv for a weekend with a friend. I did really like the hotel and decided to get a genting card and down loaded the app. Tried so many times to get into my account and it’s giving me a wrong account message. Did reset the password and got thru it and tried to login again and still not letting me into my account. Called the casino to link my genting account into the app or maybe help me with the login. ### 2/5 — Can’t set up *2021-06-26, version 3.0.01* Seems I need to actually be in the casino to set up my app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*