# Resound Credit Union — user reviews > 27 indexed App Store user reviews of Resound Credit Union by Cornerstone Financial Credit Union, rated 4.89/5 from 3,474 ratings. - Source: https://appshunter.io/ios/app/resound-credit-union/id1660323815/reviews - App overview in markdown: https://appshunter.io/ios/app/resound-credit-union/id1660323815.md - Rating breakdown: 5★ 2,936 · 4★ 249 · 3★ 27 · 2★ 3 · 1★ 11 ## What do users think of Resound Credit Union? Overall sentiment: neutral **Pros** - 🤗 Excellent customer service - 👍 Easy to use app - 💳 Convenient online banking **Cons** - 🐛 Login issues - 🔒 Overly restrictive security - 🔄 Frequent app updates **Commonly reported bugs** - App freezing on launch - Check deposit issues - Delayed push notifications **Most requested features** - Touchless card option - User profile picture on card - Improved transaction history ## Newest reviews (7 of 27) ### 4/5 — Previous app *2024-08-02, version 5.2.1* Previous app had ability to send full alerts to multiple family members. This is what this app needs back. Had it before but not now. ### 4/5 — Great *2023-10-30, version 5.2.0* Great app but, since updated, it’s a pain snapping a pic of the back side of a check for direct deposit. I have to take it several times before it accepts it. ### 4/5 — Online banking *2023-10-12, version 5.2.0* Why do you keep on changing the online banking formats? They worked better before ### 5/5 — Disgruntled *2023-02-17, version 1.0.1* So far I have been unable to login to my account, even after going to the facility, this has been happening since the change, still won’t let me log in, wants to send yet another code to phone and doesn’t work. ### 5/5 — Access denied *2023-02-10, version 1.0.1* I went to check my balance and had to download the new app to do it. The new app won’t let me do anything just says access denied. ### 5/5 — Keeps telling me to get the app *2023-02-09, version 1.0.1* I have to keep going back to get the app. It will not open automatically! I even rebooted my phone. 😏 Sorry, this has too many glitches. I really think the old one was user friendly and much easier to navigate. ### 5/5 — Immature App *2023-02-08, version 1.0.1* While the transition from the old app to the new went very well, the appearance of the new app leaves much to be desired. For example, the new app does not support dark mode. Additionally, it doesn’t appear to support the accessibility option for large text. The enhanced security features, although well behind other banking apps, are a welcome improvement. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible experience *2026-03-18, version 5.6.0* Since they become resound, they’re horrible. They won’t help you anymore. They don’t care they basically tell you well we’re sorry you need help but we can’t do anything for you cause your account is not old enough to do anything with. We know you’ve got an address on file to send things too, but we don’t send anything until you’re at least 30 days into it. Well the damn company’s not even 30 days old. Unfriendly unhelpful uncaring bank. ### 1/5 — Won’t let me login *2023-08-23, version 1.1.0* I used to use this app but all the sudden it won’t let me log into my account but it will on their website online. It doesn’t make any sense. Guess i’m sticking to the old fashioned way lol. ### 1/5 — New App *2023-08-14, version 1.1.0* This is MAJORLY annoying. Why won’t the app open automatically? For the love of Peter, Paul and Mary bring back the previous system!! ### 1/5 — Idk *2023-02-22, version 1.0.1* Will not let me log on! I just want to pay my car note. I try to call and it literally puts me on hold for an hour!! ### 1/5 — Denied Acess *2023-02-13, version 1.0.1* I was denied access but I was using a VPN. So I turned it off and turned off wifi to just use my data and it’s still saying access denied. Tried deleting and re-downloading app. Still will not re-grant access. I just want to check my balance. The security features while good intentioned are stupid, let me log into my bank. ### 3/5 — Chip on card issues repeatedly *2026-02-03, version 5.5.1* CFCU has gone above and beyond for me having dealt with them during a certain set of circumstances that I was going through. I can’t say enough good things. I want a card with my picture on it for heightened security purposes. I wish you would consider that option Thanks so much. All things considered I guess my gripe that I have is small, but every three months I need to drive to Hendersonville to get a new card due to the chip going bad. I need another one. It’s going to be my fourth or fifth card. Why does this continue to happen. I’ve talked to other csfcu patrons who have the same issues. Why can’t this permanently be fixed? ### 3/5 — Tap card *2023-05-16* I want a touchless card like a regular bank. I want my picture on the card for better security like some banks do. I would appreciate it if you’d upgrade so that we can enjoy the same amenities as a bank. Thank you. ### 3/5 — Too many permissions *2023-02-19, version 1.0.1* The new app looks great and is a big step up from the previous one! Really appreciate CFCU for investing more in the digital side. However, I’m surprised at how many permissions this app asks for at startup. Camera permissions for check deposits makes sense. But really, you want to track my physical location, and my activity across other apps and websites? I don’t see any good reason for a bank app to ask for those. ### 3/5 — Awful *2023-02-10, version 1.0.1* Won’t let me log in so restarted my phone. I then I deleted the app and reinstalled it. Tried to log in again and the app froze! Can’t see my accounts or anything! ### 4/5 — Slow *2026-06-20, version 5.6.0* App has a lot of lag time ## Most praised reviews (10 highest-rated) ### 5/5 — It’s Getting Better All The Time *2025-10-10, version 5.4.0* We live 45 minutes from a Cornerstone brick and mortar location, but we do have decent Internet…the online banking seems to be constantly improving…to quote the Beatles,” It’s getting better all the time!” ### 5/5 — Convenient and Easy *2025-09-28, version 5.4.0* This is how I keep up with my banking!!! ### 5/5 — Review of CFCU app *2025-09-20, version 5.4.0* App works well, although some functions take a bit to figure out where to go, or how to set up a few functions. I can’t remember exactly which function took me too long to figure out (as I’m not technically challenged) but I remember thinking “this should be more user friendly” and a lot quicker to set up. Now that I’ve used the APP since it came out, I don’t have any issues, but those who don’t use online banking, or do much with their phones, will most likely still have issues knowing where to go, and remembering where to go, so CFCU IT guys/gals may want to tweak a few things over time. I do feel VERY SECURE on this app though, and that says a lot these days. ### 5/5 — Long time Customer *2025-04-16, version 5.3.0* I have had an account here for more than a decade and can tell you that the Customer Service at Cornerstone has never wavered over these many years regardless of the topic. And I am not an easy Customer. I’m pretty old school yet Cornerstone keeps me up to date. ### 5/5 — Tap card *2024-09-16* CFCU has gone above and beyond for me having dealt with them during a certain set of circumstances that I was going through. I can’t say enough good things. I do wish that my card had my picture on it for heightened security purposes. Thanks so much. ### 5/5 — Great but somethings missing *2024-07-27, version 5.2.1* Its a good functional app but…. 1. Cannot tind a way to order checks on It.. 2. Wish more transaction eould come up on transaction searches pages. ### 5/5 — Cornerstone Financial *2024-06-01, version 5.2.0* Love this bank. Online account is very easy to use. Easy to pay payments online. ### 5/5 — Since 1994! *2023-12-02, version 5.2.0* I have banked with Cornerstone for 29 years and 11 months, and the good folks here have ALWAYS taken care of me and my banking needs with grace and professionalism. Here’s to another 30, folks!!🤗 ### 5/5 — Cornerstone App is easy to understand and customer friendly. *2023-10-21, version 5.2.0* Eas ### 5/5 — Not now *2023-02-27, version 1.0.1* Later --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*