# Resource One Credit Union — user reviews > 106 indexed App Store user reviews of Resource One Credit Union by Resource One Credit Union, rated 4.86/5 from 14,417 ratings. - Source: https://appshunter.io/ios/app/resource-one-credit-union/id523193920/reviews - App overview in markdown: https://appshunter.io/ios/app/resource-one-credit-union/id523193920.md - Rating breakdown: 5★ 12,720 · 4★ 1,051 · 3★ 221 · 2★ 34 · 1★ 78 ## What do users think of Resource One Credit Union? Overall sentiment: positive **Pros** - 👍 Great customer service - 👍 Zelle integration - 👍 Excellent staff and professionalism - 👍 Long-term customer satisfaction - 👍 Easy to use app - 👍 Convenient banking on the go **Cons** - 🐛 Verification code issues - 🐛 Zelle integration problems - 🐛 Snapshot feature not updating - 🐛 Frequent app crashes and glitches - 🐛 Deposits taking too long to process - 🐛 Accounts missing or inaccessible **Commonly reported bugs** - Verification codes not working - Zelle no longer functioning - Snapshot feature not updating - Frequent app crashes - Accounts not displaying properly - Inability to change phone number **Most requested features** - Add Zelle service - Improve deposit processing times - Integrate credit card transactions - Provide more frequent app updates - Improve app stability and reliability ## Newest reviews (16 of 106) ### 4/5 — My review *2025-12-17, version 4019.0.3* It’s a great service I just wish it was faster with the Zelle service. ### 5/5 — Love it!! *2025-05-15, version 4017.0.0* Thank you so much for this convenience that it is so user friendly. ### 5/5 — The professionalism of the attendants is great. *2025-03-20, version 4016.1.2* The best customer service and professionalism ever. Very professional and knowledgeable ### 2/5 — Resource One Logo *2025-03-13, version 4016.1.2* Hate The Missing Logo Bring Back The Famous Logo On App I Am Very Proud To Show People Resource One App On My App ### 5/5 — Confianza y progreso *2025-03-06, version 4016.0.1* Me encanta esta aplicacion porque me permite ahorrar tiempo y recursos al realizar mis pagos en línea. Me da mucha confianza y estoy progresando en alcanzar mis metas gracias al apoyo que Resource One me ha brindado. Mil gracias. ### 5/5 — Great customer service *2025-01-27, version 4015.2.3* Great people at resource one ### 5/5 — Zelle + Loyalty *2024-12-18, version 4014.1.3* Very complex finally and it has its moments in areas with very low service but as long as you got good wifi you got it! Being able to send money thru this app in conjunction with Zelle was a pretty easy s ### 5/5 — Tezlyn Harris *2024-12-14, version 4014.1.3* The service and staff is phenomenal I love it here!!! ### 5/5 — Super Happy *2024-11-26, version 4014.1.3* I’ve been a customer for decades. Absolutely love it. ### 5/5 — Priscilla Simmons *2024-09-24, version 4014.1.3* I’m looking Resource One app it’s great ### 5/5 — Zelle *2024-09-20, version 4014.1.3* Zelle no longer works at all for me since it has been added to the R1CU app. Zelle + Resource 1 = 0 stars from me. Resource says it is not there fault nothing they can do. That’s why RESOURCE 1 has gone from all the stars from me to 4. It will continue to go down until there is a fix. Quit passing the buck and reach out and make the fix ### 5/5 — Love R1CU *2024-09-06, version 4014.0.0* I have been with the credit union for 24 years. Love the low cost banking services and a human on the other side of the phone line. Thank you ### 5/5 — Simple & Secure *2024-07-17, version 4013.2.0* Works when I need it. Thanks RS1 ### 5/5 — Best banking ever *2024-06-14, version 4013.1.0* Been a member since 1972. Yes that date is correct! I have financed a boat, many cars. Always best rates and best service. When others are griping about their banks, I know I can depend on having the great consistent service I have had for the last 52 years. R1CU is the greatest. ### 5/5 — Resource One is the best *2024-05-21, version 4012.3.0* Resource One is the Best for your Online banking ### 5/5 — My 1 Bank *2024-04-24, version 4012.3.0* R1CU is such an amazing bank. Great services, car loans, mortgage loans etc. Not to mention the wonderful staff that is always ready to go the extra mile. ## Most critical reviews (10 lowest-rated) ### 1/5 — Zelle *2026-07-01, version 4021.1.3* Zelle doesn’t always work ### 1/5 — slow *2026-06-02, version 4021.0.2* this is genuinely one of the slowest banking apps to exist ### 1/5 — Zelle not working *2025-12-14, version 4018.0.0* Zelle isn’t working ### 1/5 — Unusable *2024-10-07, version 4014.1.3* The apps verification codes don’t work so you can’t even register an account. ### 1/5 — Accounts Are Missing *2023-05-20, version 4007.2.1* I can login and see my statements but I can’t access my accounts or make transfers. The screens are blank. ### 1/5 — Money goes missing *2023-03-01, version 4005.5.0* If you use this app make sure you keep track of your spending because you will have money go missing with this app. I’ve called and they say they are looking into it but I’m very sure they are going to say it’s a user error. KEEP TRACK OF YOUR SPENDING. They don’t show pending transactions and they take out of your savings as if you don’t have money in your checking. ### 1/5 — Never Works!! *2022-09-10, version 4002.1.2* Whenever u open the app or even try to log in it crashes or says an unexpected error has occurred! Can’t use the app at all. ### 1/5 — Bill Pay - Insufficient Permissions *2022-08-17, version 4002.1.2* After latest update: Receive error message “Insufficient Permissions” when attempting to access Bill Pay via mobile app. ### 1/5 — App does not work !! *2022-08-12, version 3023.4.0* App does not work !!! ### 1/5 — Fix this app please *2022-07-31, version 3023.4.0* Good app but goes down often and stays down for long periods of time. ## Most praised reviews (10 highest-rated) ### 5/5 — The best bank ever *2026-08-03, version 4021.1.3* I’ve been with Resource 1 for many of years. They have treated me very well and I am so thankful for coming here. Thank you Resource 1. ### 5/5 — Anytime, anywhere *2026-07-04, version 4021.1.3* Love the ability to pay, transfer and move funds around. ### 5/5 — User friendly *2026-07-02, version 4021.1.3* Pretty easy to navigate. ### 5/5 — Overdraft fee *2026-06-25, version 4021.1.3* I’m so grateful and thankful to them that there have been some overdraft fees that they have returned to me. I forgot about a bill that was going to be taken out of my account and they were so gracious to waive the overdraft fees for not having the money in my account for that bill. ### 5/5 — Easy worry free *2026-05-23, version 4021.0.2* When ever I’ve had a question I’m only a one phone call away from the answer, everyone at Resource one acts and treats me like I’m their family. ### 5/5 — Satisfied *2026-03-27, version 4020.0.0* 34 years with R1CU love it ### 5/5 — Easy to use! *2025-10-22, version 4018.0.0* So easy to access my financial information. ### 5/5 — Thanks *2025-10-12* Because you at resource 1 commit to saving members money on loans and information we appreciate this institution for that at this time when everything has gone up in price. ### 5/5 — Navis Pack and Ship 21016TX *2025-07-27, version 4017.2.0* Member for over 15 years and I still have no complaints about Resource One Credit Union. We’ve found all of our small businesses in great hands with great information on financial planning for each of them along with the financing of a convenient, signature loan. The payments are priced efficiently and the terms were wonderful! Thanks for being all the a Texas based financial institution should be. Kindly, Janice Washington-Navis#21016TX-Houston. ### 5/5 — Biométrics has dissppeared *2025-06-26, version 4017.2.0* Biométrics has dissppeared --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*