# respond.io - Inbox — Messaging CRM

> AI-powered customer conversation management software for unified business messaging. (iPhone/iPad app by Rocketbots.)

- Source: https://appshunter.io/ios/app/respondio-inbox/id1667772955 (this page in markdown: same URL + `.md`)
- Developer: [Rocketbots](https://appshunter.io/developer/1486192834)
- Category: Business, Utilities
- Price: Free
- Rating: 4.10/5 from 14 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 102 MB
- Languages: American English
- Released: 2023-04-21
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/respondio-inbox/id1667772955/reviews.md

## What is respond.io?

Connect with customers anytime, anywhere with the respond.io mobile app. Respond.io is a customer conversation platform where human teams and AI Agents manage WhatsApp, Instagram, TikTok, voice, and email conversations — all from one inbox, on your phone.

Key features:

- Unified inbox: See every WhatsApp, Instagram, TikTok, and email conversation in one inbox, alongside your team.
- AI Agents: Let AI Agents answer, qualify, and hand off conversations to your team the moment a human needs to step in — with the full conversation history carried over.
- Team collaboration: Assign or reassign conversations to Agents or AI Agents, add internal comments for context, and see AI-generated conversation summaries and closing notes automatically.
- Calls: Answer and return voice calls in the same thread as your chats — for your team, and your AI Agents.
- Reply with AI Assist: Draft accurate replies and translate conversations in real time, so language differences don't slow down a response.
- Lifecycle stages: Move a contact through Lifecycle stages — New Lead, Hot Lead, Customer, and more — right from the conversation, so pipeline progress stays current wherever your team is.
- Real-time updates: Get instant notifications for new messages, so you can respond quickly and keep conversations moving, wherever you are.
- Add & update contacts: Add new contacts on the spot and keep existing contact data current, so every reply is based on accurate information.
- Spam management: Block spam automatically, so your inbox only shows genuine conversations.

Download the respond.io mobile app to keep every conversation — and every deal — moving, wherever your team is. New to respond.io? Sign up for an account on desktop to get started.

## Key features

- Unified inbox for all channels
- Team collaboration on conversations
- AI-assisted replies and translation
- Real-time message notifications
- Contact management and updates
- Spam message filtering

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/respondio-inbox/id1667772955/reviews.md

### 1/5 — Data Sync up

*2025-10-18*

Real time data is not syncing up. I have paid 200$ for subscription but it seems like not worth it.

### 1/5 — Good but very bad at the same time

*2024-06-25*

You loose the Catalogue function from.whatsapp business. You can't upload more than one image at at time even on the library. We have over 500 products and need to upload pictures in library and  then the discription on snippets. Facebook ads that bring in customers are hidden. The ai is using some horrible model. Doesn't follow instructions. You can't put your own OpenAi API Key to upgrade the horrible so to At least module 4o. Seriously the Ai is bad. 

It's just that I have to use it for communication with my team but gosh it's bad. I wish I had saved my $300 per month and used another service. 

Anyways. If you don't mind loosing many functions for the benefit of multi users and managing multiple teams then do. But yikes. Problem is once you are here you have probably already sunk your cash on the website. 

Otherwise I would not recommend this. Just don't know who else I could.

**Developer response:** I'm sorry to hear about your experience, and we genuinely appreciate your feedback. We're committed to improving our product and recently released some updates to our AI model and other improvements. You can read more here: https://respond.canny.io/changelog

We truly appreciate your input — it helps us make the product better. We are interested to connect if you'd like to share more details as your input is valuable and helps us improve.
Please reach out to us at https://respond.io/contact and select WhatsApp or other form of communication that you prefer — we're here to help.

## Frequently asked questions about respond.io

### What is respond.io?

respond.io is an AI-powered customer conversation management software that unifies customer interactions from various messaging channels into a single inbox, helping businesses with marketing, sales, and support.

### How does respond.io help with team collaboration?

respond.io allows team members to assign or re-assign conversations, add internal comments for context, and work together efficiently on customer inquiries.

### Does respond.io use AI?

Yes, respond.io utilizes AI to help draft smarter replies to customers with AI Assist and overcome language barriers through real-time conversation translation.

### What devices does respond.io support?

The respond.io mobile app is supported on iPhone and iPod devices.

### Is respond.io free to use?

Yes, respond.io is available for free. Users can sign up for an account on their desktop to begin using the service.

### How often is respond.io updated?

The latest version of respond.io is 2.34.2, and it was last updated on March 27, 2026, indicating a commitment to ongoing development and improvements.

### What is the age rating for respond.io?

respond.io has an age rating of 4+, making it suitable for a wide range of users.

### Does respond.io have ads?

No, respond.io does not contain advertisements, providing an uninterrupted user experience.

## Version history (last 5 releases)

### 3.8.0 — 2026-08-12

What's new in this update:
- Refined sign-in, notifications, and settings for a cleaner, more consistent mobile experience.
- Messages sent while offline are now queued and sent automatically once you're back online.

Enjoying our app? Share your feedback.

### 3.7.0 — 2026-08-05

We've made some improvements to make the app faster and more reliable. Enjoying our app? Share with us your feedback.

### 3.6.0 — 2026-07-16

What’s new:
- WhatsApp carousel templates: Send 2-10 products in one single, scrollable message.


Experience a smoother messaging experience on mobile. Enjoying our app? Share your feedback.

### 3.5.0 — 2026-07-15

What’s new:
- WhatsApp usernames are now supported on mobile. 
- Send a message template to request phone number from your Contacts.


Experience a smoother messaging experience on mobile. Enjoying our app? Share your feedback.

### 3.4.0 — 2026-07-09

What's new in this update:
- Your last Inbox view is saved, so you always pick up right where you left off.
- Swiping now follows your fingers naturally, and key actions stay within easy reach above the keyboard.

Experience a smoother messaging experience on mobile. Enjoying our app? Share your feedback.

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## More apps by Rocketbots

- [respond.io](https://appshunter.io/ios/app/respondio/id1517339303)

All apps by Rocketbots: https://appshunter.io/developer/1486192834

## Related topics

[respondent](https://appshunter.io/ios/topics/respondent) · [ark smart unified inbox](https://appshunter.io/ios/topics/ark-smart-unified-inbox) · [onesignal](https://appshunter.io/ios/topics/onesignal) · [mchat inbox](https://appshunter.io/ios/topics/mchat-inbox)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*