# ResyOS — user reviews > 48 indexed App Store user reviews of ResyOS by Resy, rated 2.80/5 from 150 ratings. - Source: https://appshunter.io/ios/app/resyos/id1440522249/reviews - App overview in markdown: https://appshunter.io/ios/app/resyos/id1440522249.md - Rating breakdown: 5★ 53 · 4★ 7 · 3★ 9 · 2★ 18 · 1★ 63 ## What do users think of ResyOS? Overall sentiment: negative **Pros** - 👍 Good for hosting - 👍 Intuitive and easy to use - 👍 Efficient for seating plan - 👍 Reasonably priced - 👍 Good account management - 👍 True partner to the industry - 👍 Listens to feedback **Cons** - 🐛 Poor app design and optimization - 🐛 App keeps crashing - 🐛 Unusable app - 🐛 Outdated technology - 🐛 Inferior reservation software - 🐛 Technologically behind - 🐛 No web control over tables - 🐛 No Android app - 🐛 Updates take hours to push - 🐛 Full of bugs - 🐛 Not practical - 🐛 Nightmare for restaurants - 🐛 Nightmare for patrons - 🐛 Expensive platform - 🐛 Needs help - 🐛 Constant updates - 🐛 Poor quality - 🐛 Drags and not user-friendly - 🐛 More downs than ups - 🐛 Useless app - 🐛 App won't open - 🐛 Consistent bug - 🐛 New update not good - 🐛 Glitches - 🐛 Not showing reservation history - 🐛 Not following through with basic operations - 🐛 Unusable - 🐛 500 errors - 🐛 Support nowhere to be found - 🐛 Last update giving issues - 🐛 Guest history bug - 🐛 Reservations disappear - 🐛 Always a problem - 🐛 Knocks out constantly - 🐛 Programmers should be ashamed - 🐛 App won't load on iPad - 🐛 Bad update - 🐛 Can't access tables - 🐛 Outdated view - 🐛 Vertical orientation gone - 🐛 Bad for restaurants with iPad stands - 🐛 Guest search is the worst - 🐛 CS outsourced and unhelpful - 🐛 New update doesn't allow seeing all tables - 🐛 Abruptly fails - 🐛 Shocking App - 🐛 Doesn't let you add tables - 🐛 Doesn't take card payments - 🐛 Support is poor - 🐛 Customers complain about sign up/password - 🐛 Sales staff horrible - 🐛 Pushy sales staff - 🐛 Won't allow exit from contract - 🐛 Works half the time - 🐛 Misses features OpenTable has - 🐛 Horrible experience - 🐛 Sales and tech staff zero assistance - 🐛 Hard to use - 🐛 Hard to train on - 🐛 Locked into contract - 🐛 So many issues & glitches - 🐛 Nothing else works well - 🐛 Last update keeps quitting - 🐛 New update sees daily crashes - 🐛 Major issues - 🐛 Can't sit walk-in tables - 🐛 Never works - 🐛 Frustrating - 🐛 Terrible platform - 🐛 Makes sitting guests more difficult - 🐛 Essential components won't load - 🐛 Can't assign sections to servers - 🐛 Works half the time - 🐛 Lock timeout fail ID - 🐛 Mediocre - 🐛 Inefficient guest search - 🐛 Doesn't work - 🐛 Doesn't refresh automatically - 🐛 Not up to speed in design - 🐛 Freezes a lot **Commonly reported bugs** - App keeps crashing - Updates make things worse - Updates take hours to push - Dashboard updates delayed - App won't open - Bug prevents saving floor plan - New update has glitches - Reservation history not showing - Basic operations not followed - 500 errors - Cannot change reservations - Cannot change status - Guest history bug - Booked reservations disappear - App constantly quits - App won't load on iPad - Cannot access tables on floor plan - Floor plan view regressed - Vertical orientation gone - Cannot see all tables on floor plan - App takes back to home screen - App inaccessible - Doesn't let you add tables to floor plan - Customers complain about sign up/password - App works half the time - Missing features compared to competitors - Sales staff pushy - Locked into contract - Issues and glitches - Texting chat function works, nothing else - App quits while logging in - Daily crashes since update - Data errors - Un-updated reservations - Cannot sit walk-in tables - Never works - So many glitches - Makes sitting guests more difficult - Essential components won't load - Cannot assign sections to servers - Lock timeout fail ID - Cannot search for guest name - Doesn't refresh automatically - App freezes a lot **Most requested features** - Add Android app - Web control over tables - Customize text messages - Server rotation option - Server sections option - Integration with POS - Add a blacklist feature - Landscape mode compatibility - Dark mode option - Advanced analytics dashboard - Ability to search guest name - Automatic refresh for reservations ## Newest reviews (14 of 48) ### 2/5 — Good could be better *2024-08-07* Resy is an expensive platform as it is, the reason why we switched to a lesser known competitor. We ended up back at Resy but it needs help: 1) multiple tables selected for blocked, unblocking, clearing. 2) ability to customized text messages without forking out $100s more on top of the existing pretty hefty price tag. 3) server rotation as an option, along with server sections. 4) integration with POS…. Please SOS ### 2/5 — Poor quality *2023-12-31* It LOOKS similar to open table. But after using that system for a couple of years and then switching to this system. As a hostess, this system drags and is hardly user friendly compared to OT. There are ups and downs to every system but really this one just has more downs than ups. ### 2/5 — New update not good *2023-04-29* Please fix this! The newest update has so many glitches, not showing reservation history, not following through with basic operations such as noting when tables are done, etc Have many other services that would love our business please fix asap ### 1/5 — Last update needs fixing *2023-04-25* Whatever happened in the last update, we keep booking reservations and they post and then disappear. We’ve had clients walk in saying they made a reservation and there is none, also. Please fix ASAP! ### 1/5 — Always a problem *2023-02-14* Very bad app. Always small problems with running it. And now, it doesn’t even open anymore. It knocks us out constantly even after reloading through the App Store. The programmers should be ashamed of themselves ### 1/5 — App won’t load on iPad *2022-11-15* After the newest update ResyOS has bega to give problems opening up the app. Before this update the app was working just fine. It works fine on other iOS devices besides the iPad. Is anyone else having this issue where there app will not load anymore? If so please please give some helpful information if possible. Thank you. ### 1/5 — Bad update *2022-10-01* This last update ruined the app - I can’t access some of the tables on my floor plan because it won’t let me pan out for some reason, and the view of the tables/turn times seems to have regressed, making it look very outdated ### 2/5 — Vertical orientation gone with new update *2022-09-29* Please fix!! New update won’t allow the app to operate in vertical (upright) screen orientation. Very bad for restaurants that have iPad stands. ### 3/5 — Bugs *2022-09-21, version 4.30* Like many apps, when updates are made new “bugs” or glitches arise. Newest update (9/2022) affected iPhone floor plans, but tablets seemed to be unaffected. Little annoyances like screen shifting have been resolved, but some reservation “defaults” persist and guest search is the absolute worst. CS prior to Amex and their out-sourced service was so much more localized and responsive. Now if you have a problem, it’s a scripted, “did you try this first….” Automated response. When chatting with CS reps it rarely gets resolved and ends with disappointment or “we have relayed your concern to our developers” kind of answer. Resy has so much potential, though, and the price is right so it is difficult to get too worked up over it. ### 1/5 — New update *2022-09-19, version 4.30* New update doesn’t allow me to see all my tables on the floor plan even when I pinch to zoom out. ### 3/5 — Works most of the time until it abruptly fails *2022-05-27* We have had Resy for a long time until the other day, the app kept taking us back to the home screen when we tried checking our reservations. The app just couldn't be acccessible and we didnt know what was wrong with it. Dissapointing ### 1/5 — Beware *2021-11-24* Shocking App. Doesn’t let you add tables to floor plan. Doesn’t take card payments and will ask you to take card details, even though you have. Support is poor. You show them screen shots and they still do not offer help. My customers have been complaining that it makes them sign up, then states the password is wrong, when They’ve just done it. Once you’ve signed the contract, support is no where to be seen. Regret getting RESY for my business. I wish I stuck to pen and paper. ### 1/5 — App is broken sales staff is horrible *2021-10-29, version 4.12* One of the worst experiences we have ever had in dealing with sales staff. Pushy, won’t allow us to exit contract. App works half the time, misses a ton of features open table has. 0/5 ### 1/5 — Horrible experience *2021-10-29, version 4.12* Sales and tech staff are of zero assistance, hard to use, hard to train on. Locked into a long contract with zero assistance from sales. Don’t waste your money ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor app design and optimization *2026-04-11* Been using it for 5+ years, I can say with confidence it’s probably the worst optimized app I’ve ever used. It’s always full of bugs, updates mostly makes things worst. It’s a shame to have such a poor app from such a big corpo… they have the funds to do better than this, this is made for professional use… yet … ### 1/5 — It could be better *2025-10-04* App keeps crashing on my iPhone 17 Pro running iOS 26. Please release an update — this issue has made the app unopened, unusable. Very disappointing support and outdated technology for such a major platform. ### 1/5 — The most inferior reservation software *2025-09-18, version 4.94* Resy is so far behind technologically it’s astonishing and pitiful. I regret signing my restaurant up with them. They don’t have any web control over their tables and no android app so if you don’t have an android, you’re out of luck. Updates on the dashboard sometimes take hours to push to customer facing modules. I really don’t understand how Amex could fail so miserably on a product like this. ### 1/5 — Nightmare *2025-07-17, version 4.90* Full of bugs, No good, no practical at all. Nightmare for restaurants and patrons alike …: ### 1/5 — Make this available for android users *2025-07-16, version 4.90* Make this app available for android users. No excuse for it not to be ### 1/5 — Constant updates *2024-06-26, version 4.68* Why? Are there so many updates. It’s never ending and still it doesn’t work. ### 1/5 — Useless *2023-10-06, version 4.54* App won’t even open ### 1/5 — Consistent bug *2023-07-06* There is a bug that constantly prevents going back and saving the floor plan made, I had to redo the whole plan three times until it finally saved, very inconsistent and buggy ### 1/5 — Unusable! Stay way. *2023-04-29* Cannot change reservations. Cannot change status. 500 errors. Support is no where to be found. Way to go AMEX … taking care of small business. Monday will be the day I speak with TOCK and stop taking AMEX. Thanks for undermining our success. ### 1/5 — Last update giving issues *2023-04-27, version 4.43* Please fix the guest history bug, we need this information! ## Most praised reviews (10 highest-rated) ### 5/5 — Great. So much better than OT … *2024-02-02* Way better than OT which is now copying Resy and playing catchup. Also reasonably priced vs the racket that OT is. ### 5/5 — Intuitive and easy to use *2024-01-31* Good for hosting - ez to check in guests, manage bookings, tables, covers, etc. bear in mind i dont use it for orders or taking payments only seating plan. ### 5/5 — Great for our full service restaurant. *2020-10-30* All the 1 star are from opentable employees. Nice try. I don’t know of any restaurants not happy with Resy. ### 5/5 — A true partner to the industry *2020-08-26* Resy really cares about the restaurant industry and listens to our feedback. I appreciate all they have done to push hospitality forward. ### 5/5 — Excellent account management *2019-10-25* Resy provides not only excellent technology, but they listen to us restaurants and provides excellent account management. ### 4/5 — Efficient *2023-06-10* This app does everything I need it to do and support is always there for our team. The easy setup is great and manageable by anyone with a brain! All these 1star reviews seem suspect, but, eh. The price is the prize! You’re not going to find anything comparable to Resy at this price point. (Check out OpenTable’s monster fees!) ### 4/5 — Good app *2021-08-27, version 4.7* Good app so far ### 3/5 — Booking issue *2024-09-07* I can’t make a booking on my iPhone when I press the + button. ### 3/5 — LANDSCAPE *2023-10-17, version 4.54* make landscape compatible now 😡 ### 3/5 — It’s Good, but needs a HUGE feature. *2023-10-05* I’m the General Manager of the number one fine dining restaurant in Chattanooga. We use Resy, and for the most part it’s great. But ONE FEATURE IS ABSOLUTELY NECESSARY TO ADD WE NEED A BLACKLIST! When I have to kick a guest out for sexist, racial, or perverted garbage, I want to block them from being able to make a reservation again. Sure I can tell them, “you are no longer welcome here,” but just last week had a banned racist couple come in and the host was new and didn’t know. For the love of all restaurants countrywide. We reserve the right to refuse service, but Resy does not help in any way toward that end. Please add it. Then it’ll get 5 stars. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*