# REVEAL ELD Logbook — user reviews > 105 indexed App Store user reviews of REVEAL ELD Logbook by Verizon Connect Inc., rated 1.60/5 from 445 ratings. - Source: https://appshunter.io/ios/app/reveal-eld-logbook/id1318190474/reviews - App overview in markdown: https://appshunter.io/ios/app/reveal-eld-logbook/id1318190474.md - Rating breakdown: 5★ 35 · 4★ 17 · 3★ 26 · 2★ 27 · 1★ 340 ## What do users think of REVEAL ELD Logbook? Overall sentiment: negative **Pros** - 🚀 Reliable performance - 👍 User-friendly interface - 💡 Innovative features **Cons** - 🐛 Frequent crashes and disconnections - 🕰️ Slow and laggy performance - ⚠️ Inaccurate log recordings - 🤖 Poor customer support **Commonly reported bugs** - Incorrect violation warnings - Inability to edit logs - Unresponsive Bluetooth connectivity **Most requested features** - Improved split break functionality - Automatic duty status changes - Customizable alerts and notifications ## Newest reviews (19 of 105) ### 2/5 — Freezes constantly *2025-09-12* This app is not good!! If it didn’t have the problem of constantly freezing like after every time you make an edit or switch you status or really do anything on the app then it would be a decent app. I unfortunately have to use it tho because it’s what my employer decided that we should be using. Please fix this problem! Professional people need to use this on a daily basis and we should not have to deal with these issues! Tell me why I can go on facebook app or any app that’s meant for pleasure and have no issues but this one that I use for my job is riddled with bugs and freezes all the time! ### 1/5 — Poorest eld app ever used *2025-01-11, version 5.4.0* This thing is the most horrible eld app I have ever used. Who did they make this app for because it sure wasn’t a driver. You put the thing on yard move it will just kick over to driving and ruin a 30 minute break. Thats just an example. Im pretty sure they developed this app for inspectors because it does great pointing out everything for them ### 1/5 — Owner *2024-11-27, version 5.3.2* No es bueno continuamente se descompone en tres años de contrato cambié de dispositivo 3 veces. ### 1/5 — Too many issues *2024-11-22, version 5.3.2* Does not certify logs. It’s running a day behind the actual day. Takes 2 days before the wrong day of log is even available to try and certify. This app has so many problems that it needs to be removed immediately from use!!!!! ### 2/5 — Glitch from time changing *2024-11-12, version 5.3.2* There’s a glitch from time changing on November 3rd that’s preventing my drivers from certifying that day. Please fix issue ### 2/5 — No exemption rule *2024-10-15, version 5.3.2* Nowhere in this app can I find the 30 minute exemption rule for oversized vehicles. I currently have to explain in Pretrip and post trip so officers don’t write me up for not taking break. Please make this easier like other products ### 1/5 — Hideous *2024-08-27, version 5.2.0* This app is a complete mess and makes my job incredibly frustrating. ### 2/5 — Split break *2024-07-31, version 5.1.0* Recently, the split break is not being recognized. It MIGHT recognize the first break, but then doesn’t give the time you took off for the first break when you log the second split. ### 1/5 — Do I need an alert to certify todays log *2024-07-05, version 5.1.0* Do I need an alert to certify todays log before the day is even over? No. The answer is no. Looks like the development team here are bots. If only there was something a billion dollar global company could do to run a proper app. ### 1/5 — Worst ELD *2024-06-25, version 5.1.0* This app is awful. Terrible to use very slow plagued with problems can’t wait to ditch it and go to samsara ### 1/5 — Constant crashes and more *2024-06-02* This is my first week using this ELD. It is crashed more times than I can count. When it crashes it puts my co-driver on duty and puts them in violation. I was told that I could use multiple devices that way if I’m not near the truck and need to change duty status I can do so. However it does not function as expected. I now wish I had went with samsara. it had better functionality and did not crash or put my co-driver on drive time putting them in violation. This is not user error this is a problem with your programming and needs to be Remedied ASAP! Update: I’m not sure what you educated idiots are doing, but your eld is not allowing me to split. I took a 7.75 hour sleeper break today and it worked as expected. I then stopped 2 hours later for 15 minutes and when I left the unit eld remove my actual hour away and only gave me 15 minutes remaining. I am now stopped for my 3 hour break and the unit show I have zero hours remaining and is essentially forcing me to take a 10 hour break to be be in compliance! It’s no wonder you have us sign a 3 year contract, otherwise With as useless as this unit is you wouldn’t have any customers. I’m so tempted to terminate the contract. **Developer response:** Thanks for leaving feedback. We've assembled useful information for the most common questions raised by drivers at https://tinyurl.com/2p97jxts. You can always contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product Team ### 1/5 — This is not for people that don’t know how log books work! *2024-05-24, version 5.0.1* This is the most unfriendly and unhelpful elog I have ever used. You need to know what you are doing and how log books work. There are no props for slip log or restarts. There are much better system out there than this! I’ve got this because of the boss. Sad. ### 1/5 — Split break *2024-05-23, version 5.0.1* Please fix the time display issue in separate sleep mode ### 1/5 — Does not work after last update!!!! *2024-04-03, version 4.8.1* What’s going on? Can’t use it after last update!!!! Are you guys joking?????? ### 1/5 — Will not open after latest update on iPad *2024-04-01, version 4.8.1* Aside from never staying connected to the truck now the app won’t even open after the new update on iPad ### 1/5 — ELD not working *2024-03-28, version 4.8.1* App won’t load on screen ### 1/5 — Total junk *2024-03-24, version 4.8.1* Keeps disengaging from my device doesn’t update when reengaged to keep unidentified miles or time complete waste of time and money. ### 1/5 — Worst eld ever *2024-02-17* All the reviews are at least a year old, so you would think in a year that VerizonWould have fixed some things. However, I am facing the same issues that I see people have been facing for a year for three years four years ago. I hate this app with a passion. However, it’s what my boss says we have to use but I stay in violation and it makes no sense. It says if I drive now I’m gonna be in a 70 hour violation. I haven’t even worked 34 hours this week if that that. I have never been more upset and confused and almost to the point where I just want to not even drive a truck anymore if I have to keep dealing with this.I’m telling you this is the absolute worst ELD ever. Stop taking businesses money shut this down. ### 1/5 — Disconnect from vehicle *2024-01-26, version 4.5.1* Nothing but problems with the update… keeps disconnecting from the vehicle. Uncounted for miles. No help from tech. Junk ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor connection *2026-06-18* This app has a poor Bluetooth connection that links to your truck with a Verizon connect constantly has disconnected issues call customer support still has issues. It works when it wants to, and if the apps running more than two hours, it’ll automatically de Bluetooth even with the updates. It doesn’t change anything Verizon thinks it’s the updates. Need to be always updated even if you do all the updates. Your tablet or phone is up-to-date. Still connection is you. Good luck with this app. It’s the only one my work uses, and it constantly has problems. Something needs to be fixed. ### 1/5 — Too many issues *2025-11-11, version 5.10.1* Does not certify logs. It’s running a day behind the actual day. Takes 2 days before the wrong day of log is even available to try and certify. This app has so many problems that it needs to be removed immediately from use!!!!! ### 1/5 — Worst customer service *2025-10-17, version 5.8.0* Used this for over the road semi truck. The app logs violations where none exist. Customer service is all in India, and it takes at least a week if not more to resolve any issues. I switched to Blue Ink Tech and the customer service is beyond amazing compared to Verizon. Stop supporting garbage companies that don’t support customers. ### 1/5 — Resource intensive, prone to crashes *2025-10-09, version 5.8.0* Have used this app for about 3 years now because of my companies choice. After this amount of time I have learned a lot about this app. This app will crash often, hangs up frequently, get stuck on “driving” consistently even when vehicle is off. Overall while the rest of the software may be good as I’ve never used that side, the drivers side is absolutely terrible. 0/5 if I could. It barely works for the bare minimum… ### 1/5 — Worst ELD in the market *2025-05-27, version 5.6.0* Just started with a new company and this is the system they use. Unfortunately, it’s the worst one I’ve ever used. Constantly saying the Bluetooth needs to be turned off and back on, it disconnects and reconnects at random, you can’t see recap hours AND to top it all off, you can’t do a split break!!!! Every time I’ve tried a split break, the clock will show my 14hr clock has frozen BUT when I start driving it takes all my time away that was frozen!!! Hey Verizon, please fix these issues ### 1/5 — Thumbs down *2025-04-29, version 5.6.0* Worst ELD app I have ever used. Very poor tech support. Numerous false warnings and violations. Very limited ability to make edits. ### 1/5 — Read first *2025-04-24, version 5.6.0* After 6 months of using it, I’d recommend other to looks into other ELD providers first. I’m a fleet owner of 16 trucks and every day I have at least 2-3 drivers complain. I switched over from samsara, because of the price but definitely regret. It is not Driver friendly, On the admin side you have to struggle to find what you want, and worst of all my customers complain that the tracking of loads and doesn’t update. Just save your time and money and search elsewhere. ### 1/5 — So cow *2025-04-08, version 5.5.0* Doesn’t keep accurate logs. Have to close and open several times to do something. It disconnect from the truck several times while driving or giving an error that you’re driving for more than eight hours when you’re gonna stop for three there’s a lot of upgrades that need to be done to fix this software. ### 1/5 — Non-functional *2025-03-19, version 5.5.0* My Company just started using this app and it doesn’t work. Login, pair the blue tooth, on duty add truck and trailer then locked up after edit the trailer. Can’t edvir the truck, can’t go to drive status. App is useless. 🤯🤬🚛 ### 1/5 — Don’t do this!!! *2025-02-09, version 5.5.0* I have been running this platform on and off with the company I’m with for the better part of 7 years… In the 7 years of operating this app I have gotten more log book violations than I have anything else…. I’ve gotten falsified log tickets I’ve gotten warnings cause it doesn’t log towns or glitched and puts you on service halfway through your break…. Just all things that a good eld system should NOT do. And honestly their customer support and service is horrible!!!! 10/10 wouldn’t recommend this platform!! ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2023-05-04, version 4.2.0* This app got the job done. I signed up and needed ELD’s quick. This is very user friendly and easy to use! ### 5/5 — Never had a problem *2022-06-22, version 4.0.0* Been using it for about 5 months on a 2012 Volvo and zero issues also have the forward facing camera very good and reliable I think most other reviews are simple user error. ### 5/5 — Bad system *2019-08-09* This is the worst ELD system out there. It disconnects from the truck all the time. It doesn’t update in a timely fashion. It’s not even close to Driver friendly and the class Cds are backwards. It takes time to learn to understand and then it just leaves you scratching your head wondering, who the hell thought of this. Yep Ok I need to update my Review. The Development team from reveal reached out to me in hopes that we could work together to fix this system. Because I use an IPhone it does work differently in a technical way. We bumped into a few walls, I cussed a lot, but reveals diligence came through. Now I have a system that I can’t ask anymore out of. I can update it as needed by a driver, it very rarely disconnects from the truck and when it does it’s because I’ve been in a no service area for a long time. It’s lightning fast and very responsive. The last month has totally changed my mine about this system. Thank you Reveal. **Developer response:** Thanks for the feedback Jumper Simmns. We'd like to get a better understanding on your struggles. Can you please contact logbook@verizonconnect.com to schedule a call with a member of the Product team? Sean, ELD Product Team ### 5/5 — App *2019-08-01* When first started with this app 2 years ago we nothing but issues with the app. But we started working with the technical support team with Verizon early this year and this app has gotten 100 times better and with new updates coming out more often this app is just going to get better. I would like to thank the technical support team for all the do. Keep up the good work guys. **Developer response:** Hello, Thank you for taking the time to leave us some feedback , we are sorry you have been running into so many issues with the system. Can you email Logbook@verizonconnect.com with your contact information so we can set up a call with our development team? Curtis, ELD Product Team ### 4/5 — Godwin. / Xylem. *2018-04-29, version 2.1.6* Absolute Junk, violations every morning after properly logging out & returning to on duty status to simply perform an PTI TO BEGIN MY DAY. Major Issues. After several rejections of improper violations it Just Blows Out & Won’t Even Identify my vehicle ### 3/5 — No ELD gets 5 stars *2025-08-19, version 5.7.0* For a necessary evil, they do ok. ### 3/5 — Dreading a roadside inspection. *2022-09-03, version 4.1.0* I keep getting unassigned driving, showing up a day or so after the event that didn’t happen. My daily inspections disappear and reappear. Occasionally it will show an 8 hour driving violation even though I have taken a half hour on a different line. It will un certify my logs days later. ### 3/5 — Certified Days issue *2021-02-07* the desktop version will show days are not certified. However, when you log in your app, those exact same days are showing certified. I called tech support and they escalated to the software developers. This is still an on going issue. This can cause huge compliance issues. For example, if DOT subpoena’s a drivers logs during an inspection and Verizon Connect reports days are uncertified, we could potentially get into trouble behind this. The reliability here needs to be fixed!!!! The app is overall getting more robust but there is still work to be done Verizon. I don’t want to have to email the CEO again. ### 3/5 — Glitchy *2019-09-16* Overall, I like the app. I’ve had only one of my company’s truck that it never changed the status from on duty to driving once connected to the unit. I’m not sure what been up with it for the last few months. I’ve done all the updates and it’s been glitchy. I’ll certify all my logs, but when I log into it the next day, it’ll show me a list of logs that wasn’t certified. Warnings keep popping up on the bottom and I have to keep hitting the X button a ton of time for 2 warning. Doing this will kick me off the app. **Developer response:** Thank you so much for the review. If you have anymore feedback or things you would like us to look into please reach out to logbook@verizonconnect.com. Thank you-Ashlee, Product Team ### 3/5 — Getting better *2019-07-07, version 3.19* It was a rocky start with the Reveal app, but over a year using it and a few patches later. They’re well on their way to making a very useful and functional app for both tablets and phones. Still needs uninstalled and re-installed every few month. It tends to get bogged down over the course of a few months for some reason. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*