# REVIAN® — user reviews > 32 indexed App Store user reviews of REVIAN® by Revian, Inc., rated 3.70/5 from 46 ratings. - Source: https://appshunter.io/ios/app/revian/id1301479830/reviews - App overview in markdown: https://appshunter.io/ios/app/revian/id1301479830.md - Rating breakdown: 5★ 26 · 4★ 2 · 3★ 5 · 2★ 4 · 1★ 9 ## Newest reviews (11 of 32) ### 3/5 — Device is great. App is “just okay” & REQUIRES INTERNET! *2023-11-20* The device itself is great, works and seeing improvements. However… the app needs some work. It’s kind of clunky and takes longer than I’d like to connect to the device. One thing I didn’t see listed anywhere is that you MUST be connected to the Internet which makes no sense to me. I recently went on a trip out of the country and at Sea where I did not have a connection to the Internet. The app won’t even start up without Internet, just sits on the logo screen and hangs. No error messages or anything that states you need a connection to the web. This is a Bluetooth device and should not need internet. So does this mean all our data is not on our phones and on company servers? That’s the only way this makes sense but is a bit uneasy from a privacy perspective. Anyway, it was very frustrating that I packed my device and took extra precautions to make sure it didn’t get damaged in my travels just to find I could not use it my entire trip. I’d love for the dev team to allow use without internet/on airplane mode considering this is a Bluetooth device and not something that requires an IP address. The app I’d give a 3/5 star but the device itself I’d give a 5/5. ### 5/5 — So easy to use *2023-03-04* I’m not that comfortable/experienced with apps so I was hesitant to buy this product. It was so easy to set up and I never miss a treatment! And I’m growing hair! ### 5/5 — Easy to use - great results *2023-03-01* Love the simplicity & ease to connect with my phone & then able to take 10 min to either listen to some music, play a game, or answer emails. I’ve been using for about 6 months with 90% compliance & pleased with results. Definitely thicker hair that I have & some evidence of new hair growth on crown. ### 5/5 — Good *2023-03-01, version 2.2.2* Improved ### 5/5 — Revian App *2023-02-28, version 2.2.2* Revian App works great. It keeps track of my use, always works upon initiating it on my phone. Very reliable. Jay ### 3/5 — Fix *2021-12-07, version 2.2.1* App is broken right now ### 5/5 — Great product. *2021-11-13* I have been using the Revian cap for approximately 1 year (maybe a little more). I did a lot of research on this product after years of thinning hair. I have never been able to find out the exact cause of my thinning hair but I strongly suspect it was a combination of things including some medical issues, overprocessing that might have caused some scalp irritation, and of course, hormones. I have changed multiple things so I cannot say that Revian is the sole contributor, but I have been diligent in using it as recommended for 10 minutes daily for at least 28 out of 30 days a month. I can see a difference. Do I have thick, full hair? No, but I’m not 20 years old anymore either. I know that this cap is an investment but it is painless, quick and simple to use everyday. I wish I had before and after but I don’t because honestly I wasn’t expecting a big change. The change has been subtle but I’m much happier than I was 2-3 years ago. The customer service has been fabulous, which makes paying a large amount for this product even more satisfying. I have only needed to contact customer service a few times, but the response has been very quick and it has been customized to my question or request so I know the company actually listens to its customers. I highly recommend this product. ### 5/5 — Menopausal Hair Loss *2021-09-16, version 2.1.0* Very happy with my results! I am 53 and started seeing some age related hair thinning. My hair feels thicker and I'm seeing more hair around my temples! ### 5/5 — Already seeing results *2021-09-16* I have been using Revian for 2 months now and I am already seeing strong hair growth. This product is working. The key is compliance everyday! Thank you REVIAN! ### 5/5 — Great app/product *2021-09-16* Felt compelled to write a review after 4 months of using the Revian cap and app: It is working wonders for my hair! The app works great and Revian’s customer service has been fantastic ### 5/5 — New app...much better *2020-11-13, version 2.0.1* Big improvement. ## Most critical reviews (10 lowest-rated) ### 1/5 — App Constantly Crashes *2025-12-01, version 3.1.0* The app crashes every time I try to connect to the cap. It’s literally unusable. This product doesn’t need an app to begin with. ### 1/5 — App login is very slow, asked 3x for improvement *2025-05-09* Why does app take 5-10 second to login every day and can you fix it? I have asked numerous times. I study hair industry and water as a hobby. Test everything that has science backed studies. My review of this cap is pending developer removing daily login friction. There are numerous alternatives available in this space at a fraction of the cost. ### 1/5 — Read fine print. *2024-12-27* I was told money back guarantee. Well…. Only if after like 6 months and 80% use. Hard to use as directed when it only turns on through the app and the app is frequently down. I’m over trying to use it and the app doesn’t work. So I’m non compliant technically but not my fault. F THIS COMPANY. also I don’t think it works at all. Just makes your head warm. Update to their response: you are proving my point. This being sold with no on or off switch and fully controlled by you throw an app that is frequently down makes it annoying. I’m an adult. For $1600 I’d like to be able to be trusted to use it as directed without your app being the only way to use it and with your time limits. **Developer response:** Hello. We're sorry to hear you had a bad experience with Revian. Since 2019, the Revian App has only experienced two days of downtime: once in November 2020 and the second time on the date of this review (December 13, 2024). On both dates, Amazon Web Services (AWS) experienced an outage which impacted companies across the globe. Both occurrences were resolved in less than 8 hours. As always, the Revian Customer Support Team is accessible in both the app and website to work through any troubleshooting or issues that may arise. Additionally, the 6-Month, 100% Money Back Guarantee is an industry leading guarantee that we proudly stand behind. There are no hidden fees or restocking fees. Our Money Back Guarantee is not hidden in fine print and we state it with transparency and confidence throughout the website as well as the product page itself. Yes, the Guarantee does come with terms: use the Revian App + Cap for 6 months at 80% compliance, and if you feel you have not seen the desired results, we will issue a full, 100% refund. Evident in both our Clinical Trial (2017 through 2019) as well as through the dedicated usage and testimonials of Revian users going back to 2019, it has been proven the more compliant you are with the App + Cap, the greater the likelihood of stopping the hair loss and regrowing new hair. We certainly encourage you to reach out to Customer Support to help resolve any issue you may be experiencing. Thank you. ### 1/5 — Read fine print. *2024-12-13* I was told money back guarantee. Well…. Only if after like 6 months and 80% use. Hard to use as directed when it only turns on through the app and the app is frequently down. I’m over trying to use it and the app doesn’t work. So I’m non compliant technically but not my fault. F THIS COMPANY. also I don’t think it works at all. Just makes your head warm. **Developer response:** Hello. We're sorry to hear you had a bad experience with Revian. Since 2019, the Revian App has only experienced two days of downtime: once in November 2020 and the second time on the date of this review (December 13, 2024). On both dates, Amazon Web Services (AWS) experienced an outage which impacted companies across the globe. Both occurrences were resolved in less than 8 hours. As always, the Revian Customer Support Team is accessible in both the app and website to work through any troubleshooting or issues that may arise. Additionally, the 6-Month, 100% Money Back Guarantee is an industry leading guarantee that we proudly stand behind. There are no hidden fees or restocking fees. Our Money Back Guarantee is not hidden in fine print and we state it with transparency and confidence throughout the website as well as the product page itself. Yes, the Guarantee does come with terms: use the Revian App + Cap for 6 months at 80% compliance, and if you feel you have not seen the desired results, we will issue a full, 100% refund. Evident in both our Clinical Trial (2017 through 2019) as well as through the dedicated usage and testimonials of Revian users going back to 2019, it has been proven the more compliant you are with the App + Cap, the greater the likelihood of stopping the hair loss and regrowing new hair. We certainly encourage you to reach out to Customer Support to help resolve any issue you may be experiencing. Thank you. ### 1/5 — App is unnecessary and slow - hat constantly dead *2023-02-07* Red light treatments work. They work well! It’s proven. I use a mask for my face and LOVE it! You simply push a button and it comes on for the allotted time (3 minutes.) It only has to be charged maybe once every 90 uses. That’s it, nice and simple! Revian is obnoxious. First of all you basically only get two uses out of it and it dies/forces you to charge it. I hate having the huge helmet sitting around my place charging constantly. Not to mention, going to put it on, feeling proud you are completing the daily task and it almost always says “nope! I’m dead. Oh well. Guess you aren’t actually completing this task.” It’s sooooo frustrating! Furthermore, you have to utilize this pointless app. Why can’t I just push a button and it turn on? Why do I have to launch a slow app, connect which takes forever, only to find out most of the time it’s dead anyways! But if I’m lucky and it’s not dead, have to click another button to start. So many unnecessary steps. Look for another manufacturer. I can’t recommend this brand considering its price and obnoxious user experience. It’s almost as if they are deterring you from using it??? So odd. Update: switching to one star. Literally dies after one use now. **Developer response:** Hi Coco. From what you are describing, it sounds like there may be an issue with the magnetic tip located in the cap's charging port and your battery is unable to get a full charge. The cap's battery is designed to complete 2-3 full treatments before needing to be recharged. Our customer service team is very responsive and we'll be more than happy to send you an upgraded magnetic connector tip and charging cable, as we're certain this will fix your issue. Please create a support ticket and will get right back you! We absolutely agree that red light works! However, not all red light therapy is the same and different devices serve different purposes. Different wavelengths, different energy outputs, and different doses of light therapy. REVIAN’s optical output is 1.67mW/cm2 (milli-watt per centimeter squared) while a red light device meant for the face would have a much lower output. We certainly want you have the best experience and results possible, so please do not hesitate to contact us through customer support! ### 2/5 — Fails on a few levels *2025-10-24* I’ve had it ready to launch then tell me it needs an update: Will only take 2 minutes. Then, it spins and spins and never updates. Secondly, it takes sometimes three or four times for it to connect to Bluetooth. Gives messages: please check internet connection. These issues are not due to cap being undercharged, nor from my phone not being connected. Very frustrating. ### 2/5 — Needs improvement *2020-11-13* 2020 November update deletes pictures, takes much longer to connect to cap, maybe 2-3 times. 2020 January review Glitchy app, needs refinement. Takes time to load sometimes, or connect to cap. Ok so i missed my treatment for a day by a few mins, why cant i have one after midnight and then one in the evening? Why only 10 mins, is it harmful to possibly extend to 20-30 mins if someone wants to? Why cant i use other bluetooth devices when using it? Firmware should be available as app upload via apple per usual, not when i open the app to start treatment. **Developer response:** Hi! I am a member of the Revian app team and just wanted to put a note here to address your concerns, as some of the issues described have been long since been fixed. The app itself is much, much faster today! Version 2.0.0 (from Nov 2020) has gone through several optimizations and updates. We are currently on Version 2.2.2 and we're happy to report little to no bugs. Regarding a user's treatment window: a treatment window is defined as 12:00am to 11:59pm. Any treatment started inside of that window is credited to that day. For scenarios where a user treats after midnight and wants to treat the following evening, our customer service team is able to move a treatment to the previous day to clear room for the current day to treat. That said, we've heard this feedback and it is currently on our roadmap to find the right solution. Regarding why only 10 minutes versus 20 or 30 minutes: more time does not equal more hair. Through our Clinical Study, our scientists found that 10 minutes is the exact right amount of time considering the energy output of the device and using both 620nm & 660nm of light. Like most bluetooth devices that pair with an app, firmware updates are delivered through the app to the cap. To date, the Revian firmware is stable and there are no firmware updates needed or required for the foreseeable future. Lastly, with recent app updates, the Revian cap will function just fine even if there are other bluetooth devices connected to your phone. Thanks and hope this help! ### 3/5 — Read fine print. *2025-07-31, version 3.1.0* Idk if it works but it’s very bright compared to cheaper ones on Amazon. The app is glitchy. ### 3/5 — Changed reminder times and now won’t turn on *2024-12-30* I updated all my reminders and the toggle for each went from green to grey as I updated them and won’t go back to green. I rely on those. **Developer response:** Hello! A small bug showed itself in the 2.4.0 app build for an isolated group of iOS users. The bug was squashed quickly with our 2.4.1 release in early January. We do apologize for the inconvenience. ### 3/5 — Device is great, App needs help *2024-02-18* App needs dark mode! I use the device in the morning and get blasted with blue light when I use it. Battery level needs more accuracy (sometimes it shows 50% left and sometimes it works at 50% and sometimes not and I have to recharge). Rather than a percent it would be great to say how many sessions left in the next 24 hours. Also, why do I have to connect the cap every time, seems like I should just be able to start the session. ## Most praised reviews (10 highest-rated) ### 5/5 — Super easy to use and actually keeps me consistent *2026-03-18* I’ve been using the Revian app along with my cap and it’s made a huge difference in staying on track. The reminders are really helpful without being annoying and the app itself is very simple to navigate. I like that I don’t have to think about it. it just keeps me consistent with my routine. Definitely a great add-on that makes the whole experience easier. Oh, and by the way, I’m growing a lot more hair! ### 5/5 — Results!!! *2026-03-09* I’ve had my Revian Cap since November and it has been nothing but brilliant. My crown has grown back from being very thin, and my hair overall has had so much more volume in life to it. After trying prescriptions like minoxidil and finasteride, the Revian Cap has been amazing. No side effects and nothing but results. Best purchase for me. ### 5/5 — Very easy & convenient to use *2026-03-08* Wanted to wait after 6 months to post a review. Have seen very promising results so far. Love the app. The cap is very comfortable. Customer support has been very responsive to a couple questions I had. Easy 5 stars ### 5/5 — Works great! *2026-03-06* I’ve been a diligent user of the Revian cap and app since summer 2023, following months of chemo and radiation treatments. I love how the app tracks my daily usage and seeing my treatment compliance percentage keeps me motivated to use it as part of my daily morning routine. Results from consistent use are visible and my hair hasn’t been this thick since before I had kids. Well worth the investment! ### 5/5 — Great Product & Easy to Use App *2024-09-17* I have been using the Revian Red system for a little under a year and have seen great results! The app is easy to use and tracks my progress seamlessly. I enjoy the treatment calendar and photo journal sections the most as I can track my progress on the calendar and upload photos as well. I also really like being able to contact the support team through the app with any questions or troubles should I need help. The support team is responsive and resolves my inquiries in a timely manner. ### 5/5 — App works just fine *2024-06-05* Not sure why some folks are bagging on the app. It’s works perfectly fine and does what it’s supposed to do. ### 5/5 — Outstanding Results! *2023-03-08* I’ve struggled with trying to come to terms with my hair loss for a long time. I’ve felt like I’ve tried all the possible products until I came across this. Throughout the use of the head piece and this beautifully made app, I have finally been able to step outside comfortably without a hat. Within a couple months of use I had thicker, fuller hair that genuinely felt like I was back in my high school days. I’m feeling confident and powerful now that my hair has regained it’s peak form. My wife is loving it too 🤫. All in all, couldn’t recommend this product more. ### 5/5 — Great product *2023-03-08* Been using the cap for about 3 months now and seen significant difference in the areas where hair loss had started ### 5/5 — Great app, even better product *2023-03-08* This app works in conjunction with the company’s red light hair regrowth. Works as it should. You control the device through the app and it keeps track of your treatments. You can also set reminders to insure you keep yourself on track. Btw - the device works great - 30 days and I had hair! ### 5/5 — Revian *2023-03-06* I have been using Revian for a little over a year now. It is easy to use and just 10 minutes a day has made such a transformation in my hair! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*