# Rewards+ (i12 Katong) — user reviews

> 16 indexed App Store user reviews of Rewards+ (i12 Katong) by Keppel Retail & Consumer Solutions Pte Ltd.

- Source: https://appshunter.io/ios/app/rewards-plus-i12-katong/id1590306846/reviews
- App overview in markdown: https://appshunter.io/ios/app/rewards-plus-i12-katong/id1590306846.md

## Newest reviews (3 of 16)

### 1/5 — Worst Loyalty program ever

*2022-10-20, version v1.1.5*

1. Self data entry with non-user friendly pick up list
2. Receipt reject without reason
3. Harsh policy on submission in a day
4. Ridiculous redemption rate, $1 for 1 point, 1000 points for $5 voucher. Supermarket purchase is even less. Why should I go through all above for 0.5% rebate? 

Recommend to just delete the app, don’t waste time and effort!

### 1/5 — Buggy in every step of the experience

*2022-10-08, version v1.1.5*

So much frustrating bugs for ordering bistro bites. Had to reorder everything because the app hung and cleared everything in my cart, to bot being able to find a driver for delivery. We walked to the mall for self pick up and agter 30 mins our food is still preparing. Even asking for help in the app had bugs. We only found out our food has been ready but the app is not updating. Very poor experience and such a bad branding for the company.

### 1/5 — Cannot even register!

*2022-02-04, version 1.0.3*

This app is completely useless! Cannot even register!

## Most critical reviews (10 lowest-rated)

### 1/5 — App stop working

*2026-01-26, version 2.1.1*

Unable to log in after the recent update. Email username option no longer available.

### 1/5 — Can never crop receipt !

*2025-12-28, version 2.1.1*

Horrible new version of i12 app. Receipts can’t be uploaded as it is . The app always magnifies it and it’s out of frame even when you try to crop it

### 1/5 — Buggy - Almost Impossible

*2025-06-03, version 2.0.15*

Tried to sign up for an account. OTP did not work at the point of registration.
Concierge tried to help but still not possible.  
Thereafter no option to validate mobile number. 
Can sign in but always an invalid member.

### 1/5 — Super buggy

*2025-01-05, version 2.0.11*

Trashy app in desperate need of an upgrade

### 1/5 — Worst SG Mall App

*2025-01-02, version 2.0.10*

Laggy, unintuitive app interface, cannot load certain features within app like parking. Receipt redemption is also sluggish. Just change the app vendor already, you’re frustrating your mall shoppers!

### 1/5 — Super Slow to open after latest ios  installed

*2024-12-15, version 2.0.9*

Even after uninstall n reinstall

### 1/5 — Buggy

*2024-10-06, version 2.0.6*

Cant order food because sign up flow is broken. Chose to go neighbouring mall instead.

### 1/5 — Unable to redeem points

*2024-04-13, version 2.0.1*

The slide to redeem feature never work, doesn’t matter how many times you tried. No point to collect points because the app is never work properly.

### 1/5 — Error for everything

*2023-11-27, version 1.4.1*

Had errors registering, only succeeded on the 7th try after which there was error ordering. Just gave up and ordered via the touch screen without first bistro buyers order discount.

### 1/5 — Cannot register for new account

*2023-02-08, version 1.2.0*

When I tried to setup a new account, the SMS to verify the account just doesn’t come in. My friend tried and the same thing happened on his phone as well. Please fix.

## Most praised reviews (3 highest-rated)

### 5/5 — Carpark redemption easy

*2025-10-11, version 2.0.15*

The concierge showed me how easy it is to redeem the points for carpark. Click and swipe! Thanks and I will be back!

### 4/5 — Receipt upload failed

*2023-08-10, version 1.4.0*

Please rectify issue. Receipt upload does not activate camera, scanner shows a black screen even when app has access to camera. Thank you so much.

### 3/5 — Server problem?

*2024-12-15, version 2.0.9*

Unable to log in, and trying to reset also takes damn long with the circle keeps turning.  After finishing this review I go back to the page and the circle still turning.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-26.*