# RG&E — user reviews > 278 indexed App Store user reviews of RG&E by AVANGRID, INC, rated 4.50/5 from 3,911 ratings. - Source: https://appshunter.io/ios/app/rg-and-e/id1467021891/reviews - App overview in markdown: https://appshunter.io/ios/app/rg-and-e/id1467021891.md - Rating breakdown: 5★ 3,009 · 4★ 423 · 3★ 114 · 2★ 48 · 1★ 317 ## What do users think of RG&E? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Fast and convenient - 🚀 Smooth and reliable - 🚀 Excellent app design - 🚀 Helpful features **Cons** - 🐛 Glitchy and unreliable - 🔒 Security and privacy concerns - 💰 Expensive and overpriced - 🔌 Inconsistent billing and overcharging - 🙅‍♀️ Poor customer service **Commonly reported bugs** - Payments not going through - Account information not saving - Frequent crashes and technical issues **Most requested features** - Allow photo uploads of meter readings - Improve autopay functionality - Provide more detailed billing information - Integrate outage notifications ## Newest reviews (10 of 278) ### 4/5 — Decent as Utility Apps go *2026-07-09, version 25.11.2001* Pretty good app. Mostly easy to navigate and complete basic functions. ### 2/5 — New Outage List design is cumbersome *2026-06-18, version 25.11.2001* You recently revised the layout for your outage list. Originally, streets per municipality were in alphabetical order and easy to view. Now, the streets listed are no longer in alphabetical order and makes it difficult to see at a glance, what outages are out there! What’s new is not always improved! ### 5/5 — Good *2026-05-27, version 25.11.2001* Praise God, I was able to pay it this month ### 5/5 — Improved RG&E app *2026-05-26, version 25.11.2001* Much easier bill pay than before! And now get a confirmation number! ### 5/5 — Easy use *2026-05-22, version 25.11.2001* First time in the app, was so easy, wish all apps were this easy ### 5/5 — Easy and Efficient to Use! *2026-05-20, version 25.11.2001* Love this app. It is informative and quick and easy way to settle bills! ### 3/5 — it’s okay *2026-05-20, version 25.11.2001* Maybe they should demonopolize the privatization of this resource ### 5/5 — Easy to use *2026-05-08, version 25.11.2001* The app is great and easy to use!! ### 1/5 — Horrible App for a Horrible Company *2026-05-03, version 25.11.2001* I’ve been using this app since 2013. Years ago, I was able to simply open the app and pay my bill with my saved payment information. Since the recent “gas and electric companies charging outrageous prices” ordeal, the app will no longer retain my payment information. Nor will the website. I have a feeling this is RG&E’s way of getting their customers to sign up for automatic payments using a debit card. I do not trust that my bill is truly accurate enough to rely on auto payments. So here I am adding my checking account information with routing number and account number EVERY SINGLE MONTH. The app has taken a complete nose dive, as has the corporation. I wish I could choose a different natural gas company, but alas, the RG&E regional monopoly seems to remain the only lame choice. ### 5/5 — App *2026-05-03, version 25.11.2001* The app is very easy to navigate and pay your bill. ## Most critical reviews (10 lowest-rated) ### 1/5 — RG&E *2026-08-07, version 25.11.2001* This company is horrible and they are thieves ### 1/5 — Horrible company *2026-07-26, version 25.11.2001* Prices keep going up as our money keeps being shipped out of the county. RG&E is a scam. ### 1/5 — Awful UI, worse company *2026-07-23, version 25.11.2001* The company that owns RG&E made billions of dollars last year, yet this app performs like it was made by a 15-year-old with no experience in 1995. For a company like this that makes every single step of the way hard for its customers it’s not surprising. ### 1/5 — Rge sucks *2026-07-12, version 25.11.2001* Rge sucks ### 1/5 — Terrible *2026-07-08, version 25.11.2001* Would give zero stars and switch if i could. Only electric company available. They suck! ### 1/5 — Difficult *2026-07-06, version 25.11.2001* This app makes it difficult to do things that should be easy. There are times when accessing one account are paramount and it doesn’t allow it or is down for maintenance. Setting up autopay is one of the most confusing things I’ve ever seen. Instead of a specific day on a calendar it asks how many days before due date, without presenting the due date. Until recently, I was locked out of my account for years and could only pay on the phone. This app is clearly developed and funded by folks who have zero vested interest in the users or community for whom they serve. ### 1/5 — Not Great *2026-07-02, version 25.11.2001* Won’t allow you to change date of payment to be processed. Also the payment due differed from that on my bill as it leaves off miscellaneous adjustment charges. Typical RGE billing confusion. ### 1/5 — The worst company *2026-06-29, version 25.11.2001* No one has a clue at this organization and their app works the exact same way. ### 1/5 — Why I pay the Devils *2026-05-22, version 25.11.2001* For control ### 1/5 — Hate *2026-05-19, version 25.11.2001* Jaded by the fact I hate RG&E broadly, this app requires too many clicks to get to the most basic common information a typical user wants the see ## Most praised reviews (10 highest-rated) ### 5/5 — New User *2026-08-20, version 25.11.2001* App is so convenient ### 5/5 — Nice *2026-08-18, version 25.11.2001* Nice ### 5/5 — Great *2026-07-21, version 25.11.2001* Great app ### 5/5 — Quick and Easy *2026-07-18, version 25.11.2001* The app makes paying your bill easy and saves time. Once you initially set it up you can pay your bill with a couple of clicks and you’re done. It saves your confirmation number and you have peace of mind. ### 5/5 — Easy to use *2026-07-11, version 25.11.2001* I don’t need to use the app as I have auto pay. But I like checking on my account ### 5/5 — A must have *2026-07-08, version 25.11.2001* Great app. Very convenient ### 5/5 — . *2026-07-03, version 25.11.2001* Great work!! ### 5/5 — Great *2026-06-17, version 25.11.2001* A+ ### 5/5 — Easy bill pay *2026-06-09, version 25.11.2001* Easy to use app to Pay RGE bill, easy to switch accounts ### 5/5 — Rge *2026-05-29, version 25.11.2001* Very convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*