# RGA App — Regence Group Administrators

> Health plan management and provider lookup tool. (iPhone/iPad app by Regence Insurance Holding Corporation.)

- Source: https://appshunter.io/ios/app/rga-app/id1549023443 (this page in markdown: same URL + `.md`)
- Developer: [Regence Insurance Holding Corporation](https://appshunter.io/developer/1123147872)
- Category: Health & Fitness
- Price: Free
- Rating: 1.74/5 from 19 App Store ratings · 13 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 41 MB
- Languages: English
- Released: 2021-05-19
- Data updated: 2026-06-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/rga-app/id1549023443/reviews.md

## What is RGA App?

"Quickly and securely access your health plan information and services at home or on the go. After downloading the RGA app, sign in with your existing account or create an account at accessrga.com using the member ID number found on your card. With the RGA app, you'll now have access to helpful tools such as:
• Find an in-network provider or hospital: Take the guesswork out of finding a doctor, hospital, or clinic in your plan's network. 
• Claims and benefits: Check the status of open claims and view yearly deductibles, copays, and out-of-pocket maximums for the entire family.
• Digital ID card: Never leave home without your member ID card again!
• Message Center: Send and receive secure messages to and from our dedicated Customer Care team 
• Click to Call: Get connected to our Customer Care team at the touch of a button
• Connect to other services and discounts offered by your plan 

Regence Group Administrators is an independent licensee of the Blue Cross and Blue Shield Association. RGA has the privilege of managing your medical claims and coverage. With RGA you have access to one of the largest networks of high-quality, affordable healthcare providers and our friendly support team is eager to help answer your questions, 6 to 6 on weekdays. You can use our mobile app or online portal 24/7 to quickly and easily find information about your claims, coverage, and connect with all of your benefit services. We want you to understand your coverage and get the most out of it."

## Key features

- Find in-network providers
- Check claims and benefits
- Digital ID card access
- Secure messaging
- Click to Call support
- Access plan discounts

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/rga-app/id1549023443/reviews.md

### 1/5 — Terrible app

*2026-05-20*

Flat out does not work. Could not recommend less.

### 1/5 — App crashes

*2026-05-02*

This app won’t even open, it just crashes right away.

### 1/5 — One of the worst apps

*2026-02-03*

This might just be the worst app I have had to use. Crashes, odd loops in the account creation flow, poor UI. Not sure how this passed Apple’s standard for an app to be on the App Store. 

Really hope there is a full revamp of this to bring it to modern standards.

### 1/5 — App issues

*2025-06-02*

The app doesn’t work well sighing in has a lot of issues and when I click on my dependents It kicks me out.

### 1/5 — Biometric login has never worked

*2025-03-26*

You have to enter username & pw every time, and every 3rd or 4th time the app requires full authentication with full name and member #.  Annoying.  Website works better than the app, by a fair margin.

Provider network is not up-to-date at all (in either place). Many providers listed as accepting new patients do not, and several listed as currently participating actually terminated their contracts several years ago.

Really clunky interface—it’s clear that IS&T is a very low priority for this organization.

### 1/5 — Poor Experience

*2024-11-20*

Crappy authentication/sign in issues. Seems like they should be able to address these basic issues. If you haven’t opened the app in a couple weeks, the facial recognition sign in fails and you have to re-sign in with password but be careful where you tap to sign in after entering password, the touch field is buggy and you may go to the forget password page.  Next, every time after you’ve signed in and navigate to another app and then go back to the RGA app (haven’t closed the RGA app or sign out, mind you) it does the facial recognition thing and then resets to the Home Screen rather than where you were, like viewing claims. RGA, you’re in the Seattle area that’s up to their eyeballs in tech talent, do better.

### 1/5 — Total joke

*2024-05-10*

No way to sign in through app.  Then it locks up at Authentication screen.  Paying $1800 a month for a insurance I can’t use until I pay 4K out of pocket and they don’t even bother building a working app.   Moving to Canada

### 1/5 — Garbage App

*2024-03-30*

This problem with this app is that it doesn’t allow you to use any of it before crashing. Insurance is already complicated enough, but not having a tool to use when you need it makes it even worse. Please fix the app so it functions in a way people can use it.

### 1/5 — Can’t even get past the login page

*2024-01-26*

My email and password are correct but it’s saying my information is wrong. Pretty useless.

### 2/5 — One of the worst

*2024-01-19*

1. You can’t sign up through the app, have to create an account on website 
2. App is asking for authentication every 15 seconds- minor nuisance 
3. App “forgets” what you were doing almost every time it authenticates
4. Claim submission claims (no pun intended) to be able to use the camera, but it is a lie
5. Claim submission doesn’t know how to format pictures to fit its “field of view”
6. Claim submission locks up and just hangs there with the blank screen. After that supposedly claim maybe is sent without the attachment (website shows some “messages” w/o attachment 

The only functioning features so far seems to be ID card and request for physical ID card (hopefully). 

I think developers should be sent to answer customer support calls as punishment for shady work. Maybe it would teach them to do better job.

## Frequently asked questions about RGA App

### What can I do with the RGA App?

The RGA App allows you to find in-network providers, check the status of claims, view your benefits like deductibles and copays, access your digital ID card, and securely message the Customer Care team. You can also connect to other services and discounts offered by your plan.

### How do I sign in to the RGA App?

After downloading the RGA App, you can sign in with your existing account credentials. If you do not have an account, you can create one at accessrga.com using the member ID number found on your insurance card.

### Can I find doctors and hospitals using the RGA App?

Yes, the RGA App features a tool to help you find in-network providers, including doctors, hospitals, and clinics that are part of your plan's network. This helps you avoid out-of-network costs.

### How can I check my health plan benefits with the RGA App?

The RGA App provides access to your claims and benefits information. You can check the status of open claims and view important details such as your yearly deductibles, copays, and out-of-pocket maximums for your entire family.

### Is the RGA App available on Android devices?

Based on the provided information, the RGA App is currently supported on iPhone and iPod devices. Support for Android devices is not specified in the current data.

### What are the customer support hours for the RGA App?

The friendly support team is eager to help answer your questions. You can connect with them via Click to Call within the app or through secure messaging. Support is available weekdays from 6 AM to 6 PM.

### How often is the RGA App updated?

The latest version of the RGA App is 1.3.2, which was last updated on December 17, 2025. This indicates a recent update, suggesting the app is actively maintained.

### Does the RGA App have ads?

No, the RGA App does not contain advertisements. The provided data indicates that the app has no ads, allowing for an uninterrupted user experience.

## Version history (last 5 releases)

### 1.3.5 — 2026-06-18

This release includes various bug fixed and enhancements including resolving an issue while taking photos when submitting claim receipts.

### 1.3.4 — 2026-05-18

This release contains a new chat feature allowing you to connect directly with a care specialist for live chat.

### 1.3.2 — 2025-12-17

Minor bug fixes and performance improvements

### 1.3.1 — 2025-11-06

Bug fixes

### 1.3.0 — 2025-10-16

This release contains the ability to manage which family members have access to your medical information as well as various bug fixes and performance improvements.

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## More apps by Regence Insurance Holding Corporation

- [Regence Health Insurance](https://appshunter.io/ios/app/regence-health-insurance/id1032114463)

All apps by Regence Insurance Holding Corporation: https://appshunter.io/developer/1123147872

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*