# Rheem EcoNet — user reviews > 631 indexed App Store user reviews of Rheem EcoNet by Rheem Manufacturing Company, rated 4.40/5 from 15,207 ratings. - Source: https://appshunter.io/ios/app/rheem-econet/id1610093715/reviews - App overview in markdown: https://appshunter.io/ios/app/rheem-econet/id1610093715.md - Rating breakdown: 5★ 11,331 · 4★ 1,443 · 3★ 539 · 2★ 339 · 1★ 1,555 ## What do users think of Rheem EcoNet? Overall sentiment: negative **Pros** - 🚀 Useful for monitoring energy usage - 👍 Improved app UI in recent update - 🚀 Reliable connection after update **Cons** - 🐛 Scheduling issues and unreliable - 🐛 Home/away mode not functioning properly - 🐛 Connectivity problems after app updates - 🐛 Clunky and unintuitive user interface - 🐛 Missing key information like current water temperature **Commonly reported bugs** - Schedule resets or stops working randomly - App disconnects from water heater frequently - Vacation/away mode settings not saving properly - Inability to log in or create account **Most requested features** - Add ability to view current water tank temperature - Improve scheduling functionality and reliability - Provide more detailed usage data and analytics - Allow custom temperature settings for away/vacation mode ## Newest reviews (19 of 631) ### 2/5 — Hybrid hot water *2026-08-10, version 6.17* Can’t get the hybrid hot water heater to connect to wifi. ### 3/5 — Notification spam *2026-08-04, version 6.17* There appears to be no way to get notifications about problems with your equipment unless you also sign up to get spammed with advertising. ### 1/5 — Cold water *2026-07-25, version 6.17* Unfortunately we continue to have a cold shower. I called into the help desk and they were no help. They wanted me to clean the flame sensor but the unit is only 5 months old. I I cleaned it but still have an issue. ### 1/5 — Deleted the app in less than 1 hour *2026-07-23, version 6.17* This app is useless and intrusive, the Econet thermostat can only connect to WiFi via a 2.4 GHz WiFi connection (so you're SOL if your router only has a faster connection than that), the display dims when you walk away so you can't tell the temperature from across the room and using the app for that is a total JOKE. I hate everything about it and I don't need Rheem to track me. Good grief. ### 1/5 — Annoying graphics *2026-07-22, version 6.17* Every time you go into the app, it takes a few seconds because of the graphics. Hangs up all the time! Terrible app ### 1/5 — App is junk, tells you to contact customer support after hours *2026-07-22, version 6.17* The app seems to work just fine during regular business hours, however every evening if I choose to do something I get an alert to contact customer support, and conveniently at that time customer support is closed and I’m told to contact them at a different time. The app is junk it does not work. ### 1/5 — Horrible App *2026-07-21, version 6.17* This is one of the worst apps you will try to use. ### 1/5 — Security Issues *2026-07-17, version 6.17* Does not allow complex passwords to be pasted into app, essentially forcing weak passwords ### 1/5 — No longer works! *2026-07-16, version 6.17* I’ve been using th previous version of this app since 2019 with no problems. This week the old app was replaced with this one. I spent more than 2.5 hours over two days trying to make it work. I gave up and searched unsuccessfully online for instructions. I finally phoned support; after about 20 minutes we got connected and all looked good! Sadly, less than an hour later the app quit working. I’ll wait a few days then call support again. Hopefully, by then Rheem will have solved the problem and no more error messages saying my request has been “throttled” whatever that means. 😡 ### 1/5 — Unable to create account *2026-07-16, version 6.17* Unable to create account. Get a throttle error. Not much to review besides that this app is not functional ### 1/5 — Home/ Away mode workaround *2026-07-16, version 6.17* One way to insure stays in away mode is to go to water heater and put in away mode on water heater. Problem is that it then renders app useless. (Confirmed with customer support). You cannot then get it out of away mode using app or change temperature or do anything. Must go back to water heater to get out of away mode and get app to start working again. So if want to raise temp of water before you get back home…too bad!! Crazy it’s set up this way!!! But at least stays in away mode!!! ### 1/5 — Not Pairing *2026-07-12, version 6.17* My unit won’t pair with my phone no matter what I try. ### 1/5 — Hot water *2026-07-11, version 6.17* I have the settings at 140* at which it states a scalding alert. It’s July and not requiring extreme heat to shower. I can hold my hand under full hot water ### 1/5 — App sucks *2026-07-10, version 6.17* My app shows the tank empty even though it’s not ### 1/5 — Water heater is not heating to properly to right temp *2026-07-07, version 6.17* Disappointing ### 1/5 — Go with another manufacturer if possible *2026-07-07, version 6.17* We’ve had nothing but trouble from this app since we got the water heater. The app randomly goes off schedule, leaving us with no hot water. We recently got a new router and now I can’t even connect to it, it just endlessly circles while trying to connect to WiFi. Customer service has been terrible, rarely answering, and when they do answer, not helpful in the least. ### 1/5 — Could be great but it isn’t *2026-07-06, version 6.17* The vacation/away mode seems to start off great, however, the next time I check the status on the app, it shows that the vacation/away mode is off and the temp is back to full heat. I have called Rheem twice to “fix” this issue, however it continues to occur. The Vacation mode is supposed to take the temps down below 100 while you are away, to prevent damage to the heating elements and to save electricity. Since it doesn’t work, our water heater keeps water at 120 all the time, even when we are away. I am able to turn it manually down to 110 while away, but I wish it would work as advertised. ### 1/5 — Don’t buy the 80 gal *2026-07-04, version 6.17* Don’t ever buy the smart 80 gallon hot water heater can unless you like lukewarm showers ### 1/5 — Poor support *2026-07-03, version 6.17* Tried to contact support but no one ever got back ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working with iPhone *2026-08-19, version 6.17* I have tried to work with their Tech and it won’t let my phone connect. My phone didn’t have any trouble with the original app so now I’m stuck not being able to access my hot water tank. ### 1/5 — The shut off valve creating problems through out the house *2026-08-19, version 6.17* I was truly excited to get this install water heater and see how it compares to are old gas heater Every time the shutoff value is active it created a vacuum in the water system and water spurts out through all its access points, it now has damaged other parts of the house The shutoff value seems over sensitive and regularly shuts down our water heater When I tried to get support for this I spoke four Rheem people and they all blamed the App Not sure this blame culture is what I wanted to install in my home No one in Rheem wants to own this problem but prefer to pass the buck Have one support system that tracks and makes sure there is really ownership ### 1/5 — Registration error *2026-08-19, version 6.17* Not able to register account via instructions. Called support multiple times to no avail. Unresolved and not able to access domestic hot water heat pump via app. ### 1/5 — Good luck *2026-08-14, version 6.17* Good luck trying to get connected. I’ve spent hours. It’s not easy. Still haven’t accomplished it. #why??? ### 1/5 — No Go *2026-08-13, version 6.17* Won’t even let me create an account. Http throttled error. ### 1/5 — Don’t buy Rheem if you value good apps *2026-08-13, version 6.17* I’m not sure who the product manager in charge of this app is, but the Rheem furnace and heat pump sales team should banging on their door, asking them to fix it. This app is going to cost sales. I bet it already is. If I could return my heat pump system just on the back of this app experience, I would. As it is I’m recommending that the people I know that are installing new systems use anybody but Rheem if they value home automation or anything above minimally functional apps. Just getting rid of the stupid intro animation, or at least preloading the API calls while it runs would display something other than utter disdain for the users. Have the people that tested this app ever used an iPhone or did leadership just ignore every single piece of non-critical UX feedback that was logged? Absolutely, the thing I want when I want to change the temperature in my house is an enforced 15 second delay from loading the app from a cold start. Every. Single. Time. 🤮 There’s no HomeKit support, no Matter, no multi-user geofencing for home/away. Home automation foundation Apple has already done for you: not available in this steaming pile of cross platform junk. Did I mention there’s apparently no local caching of data or background API calls, so every tap is like loading the slowest website you’ve ever used? I bet you I could vibe code a native swift UI app with better experience on top of the existing clearblade API with a clever prompt, a $200 max plan, and a week or two. I bet you could have a great experience if you actually fire clearblade and hire a mobile development team that has more than two weeks of mobile product experience. This app gets one star for being technically functional (and because 0 stars is not an option). Everything else about it is terrible. If you care about native app experiences, home automation, or integration - don’t buy a Rheem water heater or thermostat. Rheem - this isn’t hard. Enable matter on your thermostat, break up with clearblade, and roll out a mobile app that’s not an embarrassment to an otherwise proud brand. Or just actually get a full partnership with ecobee on a communicating thermostat. Ugh. This app is terrible. I miss my ecobee. ### 1/5 — Can't Even Start *2026-08-10, version 6.17* App doesn't even get past acct registration. "Http throttled..." error message when trying to submit new acct request ### 1/5 — Slow troublesome *2026-08-09, version 6.17* Very glitchy app. It takes too long to open up and scheduling sometimes just doesn’t stick and changes on its own. It also moves from what I set it at, all Electric ,and then goes back to economy mode. Now I have a part that went out and I have to replace it. No service provided only the part.. Not very good for a high-end water heater for this price. ### 1/5 — Pure trash so far! *2026-08-08, version 6.17* Did you have an actual person attempt to use the app or just rely on AI vibe coding and then get a bunch of bot reviews? It shouldn’t be this hard. It’s an app. For convenience. I’ll just walk to the basement for now. ### 1/5 — Rheem Job *2026-07-28, version 6.17* My Rheem water heater and the Eco net. They often turn each other off very dissatisfied with this product. The water heater the Eco net. I’ll never buy it again. ## Most praised reviews (10 highest-rated) ### 5/5 — Happy camper *2026-08-07, version 6.17* Love that I’m able to use my cell to check my thermostat ### 5/5 — Love Rheem *2026-06-29, version 6.16.2* Amazing service ### 5/5 — Love the app! *2026-06-24, version 6.16.2* Love being able to control the hot water heater when I am away from home, and coming home. Being able to control time of use is always a big plus in helping reduce the electric bill. ### 5/5 — Off setting *2026-06-22, version 6.16.2* An improvement to provide the best user experience possible would be to bring back the “Off Setting” in the schedule. Please and thank you. ### 5/5 — Rheem is the best *2026-05-21, version 6.16.2* I love everything about Rheem hybrid water heater, except inability to check actual temperature of water in the heater. That would be the very valuable addition. So you can see what in the unit! ### 5/5 — Owner *2026-05-19, version 6.16.2* Great service ### 5/5 — Great App *2026-04-18, version 6.16.2* I am very happy that I decided to go with a heat pump water tank. I also love the application. ### 5/5 — Works *2026-04-05, version 6.16.2* On iPhone17 iOS 26.3.1 (23D8133) It works. They’ve had some reliability problems with previous updated but now currently working. Convince of remote controlling your thermostat is super awesome! ### 5/5 — Latest update crashes on app startup *2026-04-03, version 6.16.2* I’ve been using the app for a couple of years without any issue issues, but the latest update that was pushed today crashes on startup. iOS 26.4 iPhone 13 Pro Max Update: Two days later the devs have deployed a fix and the app is working again. Kudos to to team! ### 5/5 — Will not open *2026-04-02, version 6.16.0* FYI, With this update one day ago, my wife and I cannot open the app on our 15 Pro iPhone, which is running the 26.4 operating system. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*