# Richmond Moves — On-demand Transit in Richmond

> On-demand shared ridesharing service for urban transit. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/richmond-moves/id1576344220 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 474 App Store ratings · 27 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 134 MB
- Languages: American English, European Spanish
- Released: 2022-04-13
- Data updated: 2026-08-10
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/richmond-moves/id1576344220/reviews.md

## What is Richmond Moves?

Think of Richmond Moves as a whole new way to get around Richmond — a ridesharing service that’s smart, easy, affordable, and green.
With a few taps, book an on-demand ride in the app and our technology will pair you with other people headed your way. 
 
How it works:
- Book a ride on your phone.
- Get picked up on a nearby corner.
- Share your ride with others.
- Save cash and reduce carbon emissions. 

What we’re about:
SHARED.
Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

AFFORDABLE.
Aggregating people into one vehicle brings down prices. Enough said. 

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. 

Questions? Reach out at support-richmond@ridewithvia.com. Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

## Key features

- Book rides via mobile app
- On-demand pickup from nearby corners
- Shared rides with other passengers
- Affordable travel costs
- Reduced carbon emissions
- Smart routing technology

## What do users think of Richmond Moves?

Overall sentiment: negative

**Pros**

- 👍 Great service idea
- 💰 Low cost alternative
- 🙏 Appreciated by community
- 👍 Professional team
- 👍 Good intention
- 👍 Excellent service
- 👍 Pleasant, friendly drivers
- 👍 Safe, convenient transportation
- 👍 Bridges gap between bus and rideshare
- 👍 Helps community
- 👍 Easy to use
- 👍 Pronto y barato (prompt and cheap)
- 👍 Muy económico (very economical)

**Cons**

- ⏳ Long wait times for rides
- ⏳ Drivers take forever to arrive
- ⏳ Rides take longer than app states
- 🐛 App has technical difficulties
- 🐛 App is laggy
- 🐛 App can be confusing
- 🐛 App picks different locations than booked
- 🐛 Drivers cancel rides
- 🐛 Drivers switch rides to other drivers
- 🐛 Drivers leave if not out in one minute
- 🐛 Servers always down
- 🐛 Not enough drivers
- 🐛 App confirms rides but drivers have no record
- 🐛 App doesn't know if car is full
- 🐛 Doesn't cover all of Richmond
- 🐛 Doesn't cover Richmond Annex
- 🐛 High school students abuse free rides
- 🚗 Drivers drive recklessly
- ⏳ Dispatch does nothing but answer calls
- 🐛 Bug with setting number of passengers

**Commonly reported bugs**

- App has technical difficulties
- App is laggy
- App picks different locations than booked
- App confirms rides but drivers have no record
- App doesn't know if car is full
- Bug with setting number of passengers

**Most requested features**

- Wider coverage area
- Include Richmond Annex in service area
- Later operating hours
- Fix app to not pick different locations than booked
- Improve driver availability
- Ensure drivers have ride requests
- Fix bug with setting number of passengers

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/richmond-moves/id1576344220/reviews.md

### 3/5 — Bug maybe

*2026-02-03*

I be trying to like set it for 3 folk or 2 but it always goes back to ONE PASSENGER. Once

### 2/5 — If you have time to kill, this service is OK

*2026-01-28*

It takes a very long time for the driver to arrive and usually longer than the app states. If you have time to kill and have nothing else to do and just need a ride, this app may be OK. It would be better if it wasn’t free for high school students though because they abuse it so actual paying customers can hardly get a ride without a really long wait.

### 1/5 — God awful

*2026-01-15*

they take forever to show up and a lot of the times they will just cancel your ride and switch it to another driver and the other driver might just switch you to another driver so they tell you they’re gonna be waiting maybe 10 to 20 minutes and then all of a sudden it takes an hour for you to get a ride

### 1/5 — Delete this app

*2025-12-06*

This app is so helpful but the people are not the drivers drive recklessly and will leave you if your are not out in  one minute when it should be 5 and the next ride takes 25-40 minutes to come!? And what’s up with dispatch, they do nothing but answer calls and tell you basic app knowledge

### 1/5 — might wanna change your mind in richmond moves

*2025-11-03*

It takes to long to get rides to get to a place thats 10 minutes away, it takes 30 minutes somehow. my driver almost ran me over this morning, i was supposed to be at the place i was going at 8:05. its now going on 8:40 . richmond moves need nee drivers.

### 3/5 — they were at McDonalds and made me late!!

*2025-10-16*

i was wondering why they were the same amount of time away from me for more than 5 minutes and then i go to check the location of the driver who is picking me up and they were at mc donald’s… i didnt believe they actually were at first but when i got in the car there was mc donald’s in the front seat. this happened to me 2 times after this and almost made me late 2/3 times. other times it’s good tho the only thing is the wait time but that is understandable considering it’s free for high school students and seniors

### 1/5 — good intention

*2025-10-03, version 4.22.2*

i tried to use this several times, but i can never get a ride.

### 5/5 — You guys are the best 🙏🙏🙏🙏🙏

*2025-03-26*

Like I said, you guys are the best

### 5/5 — Excellent

*2025-02-13, version 4.17.4*

Excellent

### 5/5 — From a new rider

*2025-01-31*

Great service! I wouldn’t be using it if I hadn’t been rear-ended while biking. The bike isn’t rideable and I have a separated shoulder but Richmond Moves is my silver lining!

## Frequently asked questions about Richmond Moves

### What is Richmond Moves?

Richmond Moves is an on-demand transit service that allows you to book shared rides within Richmond. It uses smart technology to pair you with other passengers heading in the same direction, offering a convenient, affordable, and green way to travel.

### How do I book a ride?

Booking a ride is simple. You can book directly through the Richmond Moves app on your phone. Once booked, you will be directed to a nearby corner for pickup, and the app will pair you with others sharing your journey.

### Is Richmond Moves expensive?

No, the service is designed to be affordable. By aggregating passengers into one vehicle, the costs are brought down significantly compared to private rides. This makes it a cost-effective transportation solution.

### How does Richmond Moves help the environment?

The app promotes sustainability by encouraging shared rides. This reduces the number of individual vehicles on the road, which in turn lowers traffic congestion and decreases CO2 emissions. Every ride contributes to a greener city.

### What if I have a question or issue with the app?

If you have any questions or encounter any issues, you can reach out to their support team via email at support-richmond@ridewithvia.com. They are available to assist users with their experience.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-09

Performance improvements and bug fixes

### 4.27.16 — 2026-07-01

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

### 4.26.12 — 2026-04-13

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

## Related topics

[richmond moves](https://appshunter.io/ios/topics/richmond-moves) · [richmond](https://appshunter.io/ios/topics/richmond) · [gordan](https://appshunter.io/ios/topics/gordan)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*