# Richpanel > Customer service app for DTC brands to manage conversations and customer data. (iPhone/iPad app by Richpanel Inc..) - Source: https://appshunter.io/ios/app/richpanel/id1612931297 (this page in markdown: same URL + `.md`) - Developer: [Richpanel Inc.](https://appshunter.io/developer/1612931299) - Category: Business, Productivity - Price: Free - Rating: 3.60/5 from 5 App Store ratings · 4 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 55 MB - Languages: American English - Released: 2022-03-26 - Data updated: 2026-08-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/richpanel/id1612931297/reviews.md ## What is Richpanel? Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels. The mobile app is designed for support agents to provide customer service on the go and to not miss even on Here’s what you can do with the Richpanel mobile app: 1. All conversations in one place Manage customer conversations from Facebook, Instagram, email, and live chat from one place. 2. Reply faster with macros & templates. Save time with pre-filled answers with Macros (customer name, product name, etc.) 3. Quick gestures Reply to, close, archive, or snooze tickets with easy, intuitive gestures. 4. See customer & order data See customer profile, order history, and tracking details next to each ticket. 5. Resolve faster with your team Users can assign tickets and create private notes on tickets for better collaboration Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget. Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors. Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect. ## Key features - Multichannel inbox - Macros and templates - Quick ticket gestures - Customer and order data view - Team collaboration tools - Integration with e-commerce platforms ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/richpanel/id1612931297/reviews.md ### 5/5 — Absolutely stellar. The best. *2024-05-04* I’ve used almost every other CS system, from Zendesk to Kayako to Gorgias and Helpscout. Richpanel is a slam dunk. It’s sleek, well made, and constantly adding new features at a reasonable price. The best. Highly recommended. ### 5/5 — Fantastic app. *2023-12-27* Keep up the great work, guys! ### 5/5 — Very Easy To Use *2023-06-27* The RichPanel mobile app is awesome! It has all the tools you need to handle customer support on the go. You could even argue that using the RichPanel mobile app is faster if you are a good phone typer. ### 5/5 — Customer Service Masterclass *2022-04-19* We have been using Richpanel at Protein Works for near 2 years now and have been delighted with the service. The launch of the app allows me to keep up to date with events on the go whilst offering support to my colleagues and customers with ease. Highly recommended for all e-com customer service needs ## Frequently asked questions about Richpanel ### What channels does Richpanel support for customer conversations? Richpanel consolidates conversations from Facebook, Instagram, email, and live chat into a single interface, allowing support agents to manage all customer interactions efficiently. ### How does Richpanel help agents reply faster? Agents can save time by using pre-filled answers with Macros, which can include dynamic customer and product information, enabling quicker responses to common inquiries. ### Can I see customer and order details within Richpanel? Yes, Richpanel displays customer profiles, order history, and tracking details directly alongside each ticket, providing agents with essential context for faster resolution. ### Does Richpanel facilitate team collaboration for customer support? Users can assign tickets to team members and add private notes to tickets, fostering better collaboration and ensuring efficient handling of customer issues. ### What e-commerce platforms does Richpanel integrate with? Richpanel offers robust integrations with major platforms like Shopify, Shopify Plus, Magento, and WooCommerce, as well as custom cart platforms via API connectors. ### Is Richpanel available on multiple devices? Yes, Richpanel is available for iPhone, iPad, and iPod, allowing support agents to manage customer service on the go. ### How often is Richpanel updated? The latest version of Richpanel is 1.8.11, and it was last updated on September 10, 2024, indicating regular maintenance and updates. ### Does Richpanel have ads? No, Richpanel does not contain advertisements, providing an ad-free experience for its users. ## Version history (last 5 releases) ### 2.0.23 — 2026-08-18 Bug fixes and performance improvements ### 2.0.21 — 2026-07-09 Performance improvements. ### 2.0.19 — 2026-06-30 Performance improvements and bug fixes. ### 1.8.11 — 2024-09-10 Bug Fixes: We’ve squashed some bugs to improve performance and stability. ### 1.8.10 — 2024-08-22 Bug Fixes: We’ve squashed some bugs to improve performance and stability. ## Apps similar to Richpanel | App | Rating | Price | Category | | --- | --- | --- | --- | | [Virtual Number for WA Business](https://appshunter.io/ios/app/virtual-number-for-wa-business/id1663338780) | 4.3 (285) | Free | Business | | [CRGO](https://appshunter.io/ios/app/crgo/id6443815000) | — | Free | Business | | [Artlogic](https://appshunter.io/ios/app/artlogic/id1667609500) | 5.0 (2) | Free | Business | | [Usiminas - Extranet Mobile](https://appshunter.io/ios/app/usiminas-extranet-mobile/id1662385060) | — | Free | Business | | [Humu](https://appshunter.io/ios/app/humu/id6443742620) | 3.0 (2) | Free | Business | | [AAWA Meetings](https://appshunter.io/ios/app/aawa-meetings/id6444048080) | — | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*