# RIDE: Ethiopia & Djibouti — user reviews > 122 indexed App Store user reviews of RIDE by Hybrid Designs plc, rated 4.70/5 from 5,490 ratings. - Source: https://appshunter.io/ios/app/ride-ethiopia-and-djibouti/id1375514824/reviews - App overview in markdown: https://appshunter.io/ios/app/ride-ethiopia-and-djibouti/id1375514824.md - Rating breakdown: 5★ 4,687 · 4★ 422 · 3★ 185 · 2★ 57 · 1★ 139 ## Newest reviews (10 of 122) ### 2/5 — No user testing? *2026-04-03, version 0.48.02* There are obvious bugs that haven’t been updated for years. Drivers have too much control of the payment feature. Unless they click on ‘paid’ it’ll take 30 minutes after one trip ends before you can call another. Does this make sense when most drivers don’t use the internet? Or can’t read? Trips I paid for months ago still show up as unpaid because the drivers don’t know their way around the payment feature. fix this!! ### 3/5 — مكة *2025-11-21, version 0.47.05* لا يدعم التقاط الصور في الدردشة ### 3/5 — Hard to to find a good driver *2025-10-05, version 0.47.0303* Drivers are hit or miss. Many will accept a ride and cancel it. Others don’t know how to read a map. There is no feedback process for individual drivers except a 5-star smiley face rating. ### 3/5 — آمن *2025-09-13, version 0.47.03* ممتاز ### 3/5 — Ride food *2025-09-06, version 0.47.02* I have ordered food and payed via the app . But the rider could not proceed his work because they were not sending him a money and it was for about 1 hour and it was annoying. And the call operator were not available and didn’t send the money to the rider ### 1/5 — Terrible customer service *2025-09-06, version 0.47.02* Their customer service is so bad and unresponsive. I tried ordering food through the app and the took my money but never ordered the food (the delivery guy was stranded for hours because of their system). I do not recommend anyone to order food via ride app. Use other alternatives ### 1/5 — Which car is mine? *2025-09-05, version 0.47.02* Great that you can find a taxi, but the map interface is so bad. It just shows me all the taxis in the area, and not which one is mine. So I can’t watch the cab arrive or walk to meet it… totally confusing ### 5/5 — ‏رائع *2025-08-14, version 0.47.0102* ‏هذا التطبيق نفعني جدا في كثير من سفراتي ### 5/5 — Best *2025-08-01, version 0.46.04* Excellent ### 5/5 — Perfect one *2025-07-31, version 0.46.04* It’s a perfect system ## Most critical reviews (10 lowest-rated) ### 1/5 — cleaning issues *2026-08-01, version 0.48.06* The car is so dirty get off the car without my destination because it smells bad , I'm getting sick. Something smells like it died. Inside the car. ### 1/5 — App is not friendly and intuitive *2026-07-28, version 0.48.06* Please make the app user interface intuitive ### 1/5 — Poor geolocation and service *2026-03-26, version 0.48.02* Rides do not meet one at pick up spot and when you cancel, Ride charges the passenger. Also, some rides start before picking one up, increasing the fare. Lastly some rides are extremely dirty. ### 1/5 — Customer Support Does Not Exist *2026-02-22, version 0.48.01* I was overcharged and money was taken from my wallet and put me into the negative on my account because the driver kept driving on my account after he dropped me off. Now I cannot use my credit card on the app anymore and there is no way to get in contact with support. The number they have listed on the app does not work. Now my wallet balance is in the negative and my credit card payments are always rejected. I have emailed them and they have not responded. The app has a lot of other issues and it’s quite sad that I won’t judge it further because it’s based in Ethiopia but the issue I mentioned is far from unacceptable and an unreachable contact numbers is unfair. I’m a developer and I can report this to Apple because it breaks compliance with some of the requirements for having an app on the platform. If the issue is not addressed I will report this to Apple directly ### 1/5 — Expensive *2026-01-24, version 0.47.0604* Very expensive compared to other meter taxi ### 1/5 — Crashes alll the time *2026-01-24, version 0.47.0604* Unusable ### 1/5 — auth broke *2025-11-18, version 0.47.05* Will not send the confirmation msg… so cannot use ### 1/5 — Drivers scam customers. No support *2025-11-13, version 0.47.05* Be warned, this app allows dishonest drivers to scam unsuspecting customers and take unauthorised funds directly from their credit card. The driver simply pretends to end the journey but does not do so and keeps the journey open. This was done to me. The journey remained open for 30’s and then ver three hours. The driver never answered my messages or phone call. I eventually got through to customer service who helpfully stopped the journey and promised to get my funds returned. But they never did so and simply completely stopped replying to my follow up messages. So users are advised to beware. The app can work very well and be very convenient, but it is vulnerable to scams and you will never get your money back. ### 1/5 — Boring *2025-10-30, version 0.47.04* በየአፑ እየመጣችሁ አዛ አረጋችሁን your ads is everywhere we get the point please leave us now ### 1/5 — Ride Food *2025-09-28, version 0.47.0303* The ride food is so slow, i had to wait more than an hour for a food that’s just 10 minutes away and prepared within 15 minutes. I called the call support team i couldn’t get any reason and the person was too rude to even assist me. A very horrible experience, i would suggest other apps for food but great for ride services ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you! *2026-07-09, version 0.48.05* Dave was courteous and helpful! ### 5/5 — 方便快捷 *2026-05-24, version 0.48.04* 很方便快捷 ### 5/5 — Driver *2026-04-22, version 0.48.03* He is very nice, helpful and friendly ### 5/5 — MBA, Broker, California, USA *2026-04-13, version 0.48.03* Excellent and polite driver. Clean and nice car ### 5/5 — K *2026-01-01, version 0.47.0604* Great driver and great personality ### 5/5 — App is great!! *2025-11-28, version 0.47.05* I similar to must read through the reviews on this app and made a judgement on the lowest starred ones. It wasn’t until I started asking locals what the best way to get around was without getting taken advantage of… everyone said “Ride”… so I downloaded and started using it…what I realized is that yes it does have a location hurdle, but I wouldn’t say it’s a problem. Addis doesn’t have street numbers, only street names, so by default when you’re getting around at all you have to use intersections and landmarks. I realized setting the location yourself was a way better method of getting picked up, and texting the driver the landmarks. I will say this app is on par with an Uber or Lyft. It’s just Ethopia’s infrastructure does work in the apps favor. The app is amazing tho, with very fair pricing. ### 5/5 — Ride *2025-09-08, version 0.47.02* Today’s driver was amazing ### 5/5 — Excellent *2025-09-03, version 0.47.02* I’m very impressed with RIDE! I deliberately use EV cars! I recommend majority of your fleet cars should be EV! ### 5/5 — Drivers horrible *2025-08-30, version 0.47.02* After requesting driver will call you and never showed up when you call back no one will answer ### 5/5 — اديس *2025-08-23, version 0.47.0104* ممتاز ونتمنى وجود تطبيقات اخرى للمنافسه ونرجو ان يكون فيه امكانيه لتحريك الدبوس في الخريطه لتحديد موقع الوصول وكذلك نتمنى التوسع في طلبات المطاعم والصيدليه --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*