# Ride Lumos — user reviews

> 98 indexed App Store user reviews of Ride Lumos by Lumen Labs Inc, rated 4.76/5 from 1,581 ratings.

- Source: https://appshunter.io/ios/app/ride-lumos/id1129158829/reviews
- App overview in markdown: https://appshunter.io/ios/app/ride-lumos/id1129158829.md
- Rating breakdown: 5★ 1,369 · 4★ 116 · 3★ 34 · 2★ 14 · 1★ 35

## What do users think of Ride Lumos?

Overall sentiment: neutral

**Pros**

- 🚀 Highly visible helmet
- 👍 Customizable lighting options
- 🚲 Integrated with Apple Watch
- 🤩 Stylish and comfortable design

**Cons**

- 🐛 Connectivity issues with app
- 🔋 Battery life concerns
- 🤔 Reduced functionality after updates
- 👎 Poor customer support

**Commonly reported bugs**

- App fails to pair with helmet
- Remote control stops working after updates
- Firmware update issues
- Unreliable ride tracking

**Most requested features**

- More lighting pattern options
- Daytime mode for turn signals only
- Ability to control multiple helmets
- Battery percentage on Apple Watch

## Newest reviews (16 of 98)

### 2/5 — Just simply not working

*2026-02-14, version 5.18.7*

It wont let me pair my set of Lumos Firefly minis to the sight no matter what.. I thought it was because my phone needed a software update, nope, still doesn’t work after. Uninstalling the app and reinstalling doesn’t work, and there’s nothing online telling me how to solve this issue. I managed to pair one of my set of four after randomly messing with them, but after that it went away and I cant get it back.

### 2/5 — Almost One Star

*2025-12-24, version 5.18.5*

Apple Watch app doesn’t work. News feed stories almost all don’t load because they don’t know how to maintain a website. Starting to feel relieved that I didn’t go all-in on their hardware and just have the one helmet. Initially wrote this as a one star review, but the app on the phone at least does the bare minimum of allowing light settings to be changed. Doesn’t alert me when the helmet battery is low though (it’s always a surprise when it dies mid-ride at night), or the remote battery (guess I did get more than just the helmet, dang, but at least I didn’t spring for the Fireflies). Been using a bike share network a lot lately and sure wish the Apple Watch integration that they were advertising when I bought the helmet worked.

### 4/5 — Apple Watch

*2025-09-29, version 5.18.3*

I have been using the kickstart helmet with a Apple Watch 10, it wasn’t working that well. After the last software update, the things have been even worst. When I try to start the app in the Watch it launch and error.

### 3/5 — App won’t find remote

*2025-07-20, version 5.18.2*

Remote is sync mode but app won’t find it in sync mode????

### 2/5 — App very buggy

*2025-05-30, version 5.17.1*

The app keeps dropping my Firefly lights and messes up the syncing. The products are great. The app isn’t

### 4/5 — Great smart helmet

*2024-07-11, version 5.13.0*

I love how it works with my Segway, learning my body movement to turn on signals, would love for it to be compatible with Find My network.

### 3/5 — Last Update Messed Up Pairing

*2024-07-09, version 5.12.0*

After the last update, my Kickstart helmet does not stay connected to the phone app. Will change review after. Thank you!

### 3/5 — Daily Use

*2024-06-10, version 5.12.0*

I use the helmet & front/rear turn signal lights everyday on my commute.

Honestly, i never really open the app - once it was set up, there is no need.

It gets the job done, but is very basic. 

I wish there was more options for the light patterns to extend battery life - i only get about 1 day of commuting (approx 1 1/2 hours) of battery life from the rear set (brake & turn signals) on a dim steady light setting.

### 3/5 — Great helmet and app but sync issues

*2024-06-09, version 5.12.0*

Sync issue … I turn on my firefly lights and app doesn’t detect em even tho I’ve set and connected ..  some delay  .. please make it auto detect faster that’d be helpful

### 3/5 — More LED Designs for Matrix

*2024-03-12, version 5.10.0*

Love this helmet, I’m always getting compliments on it when riding. However I wish that there were more options for designs or at least updated designs for the app. There’s still designs in reference to squid games and that show is about 3 years old.. please make new designs

### 3/5 — Expand turning signal gestures

*2023-09-29, version 5.8.6*

It’s great one can initiate turning signal gestures with one’s Apple Watch. 

Reminder - Apple Watch isn’t the only smartwatch on the market. There’s also Garmin Watches (what I wear while riding with my Lumos Ultra MIPS helmet). To me, this would increase the use turning signals with hand gestures vs. the remote. Much safer to use hand gestures than the remote to initiate the turning signal.

I also find it difficult to press the small remote buttons safely while riding, especially when wearing bike gloves.

Hence, to promote/encourage use of turning signals & safety on the road, i’d strongly suggest that Lumos adds other smartwatches like Garmin watches (besides Apple Watches) to it’s app.

### 4/5 — Great helmet. A few shortcomings.

*2023-05-22, version 5.7.3*

I have the kickstart helmet. It’s great. Very visible. A few gripes though: the app used to offer a push notification of battery percentage whenever it’s turned off. That feature never seemed to work and now it’s not even offered in the app. Also, it looks like the app allows you to adjust the brightness of some helmets, but it doesn’t seem to work with the kickstart - it would be great to have this option. Finally, it would be wonderful to be able to adjust the beep volume - especially at night, it feels like everyone on the road can hear my turning beep, not just me. Other than these few points, it’s a great helmet and app.

### 4/5 — Good helmet but could use an update

*2023-04-29, version 5.7.2*

I really would like to see more choices for graphics on my matrix and some new features to add my own graphics.  Updating the app to sell more products is great but I would like to see more functionality added also.  What happened to the Apple Watch feature, that’s a big reason I bought the helmet (as advertised but lumos)

### 4/5 — Brand new

*2023-01-15, version 5.5.4*

I like it a lot easy to set.
How can I connect my iWatch to the app.
Going to ride tomorrow for the first time.

### 3/5 — Helmet is great, app could use improvements

*2022-09-02, version 4.4*

I have the Lumos Ultra. Rode 132 miles with it on in the last 2 days and I love it! The ability to signal on the roads is a boon. The app, though, could use some improvements.

Limiting the helmet to 3 flashing patterns is too little. What would make more sense is to have an collection of flashing patterns that starts at three so that new users don’t get overwhelmed, but that more can be added to. I found I wanted one flashing pattern that is just both front and back lights turned off so I can save maximum battery in the daytime on safe roads while still being able to signal when I’m turning. So that left me only one pattern for a battery-saving mode and one pattern to assign to a bright always-on mode. I’d really like a third high-vis mode and maybe even more. But I can’t add another pattern after 3.

My other problem was that I had some trouble selecting turn signal noises in the Helmet Settings section of the app. Eventually they synced but it took a while of rebooting my helmet and the app to get it all sorted out. And sometimes I’d make my selection and the app would revert it back next time I opened that section. I recommend using the iOS default option picker UI instead of the one you’ve built because that’s the design language people using iPhones already understand. And maybe it’ll be a bit more reliable. I think that’s important enough to sacrifice a bit of style-matching for.

One other feedback is about the flashing pattern customizer. When I tap and hold to create a short blink, it’s always on the beginning of the grid space. It would be useful to be able to set a short blink on either “half” of the grid space to make more patterns. For example, one pattern it’s not currently possible to create is: 

…|__|~~|_~|~_|~~|__|…

(Using _ for half a space unlit and ~ for half a space lit, and | to mark space boundaries). So you can’t have three one-space-length flashed each with a half-space-length flash between them. That’s just an example of one thing that could be done if second-half-of-grid-space flashes could be added. Maybe these could be added by holding down again after adding a half-space flash? Or I’m sure your team can come up with some other elegant and backwards-compatible way to implement this :)

Overall functional app with some work to be done to make it amazing. Thanks!

### 4/5 — Love the helmets, but needs to control more than one helmet.

*2022-08-19, version 4.4*

Bought the Matrix last year, it is a fantastic helmet. Super visible with lots of functions. Still get compliments about the helmet everyday. Love it so much that I bought a startup and ultra helmet for my two kids. But they don’t own a phone or tablet, it is not convenient to unpaired one helmet so I can pair with another helmet to change settings. Please introduce profile functions, so I can save each helmet setting as profile so the app could connect to and change settings on different helmets easier.

## Most critical reviews (10 lowest-rated)

### 1/5 — Garbage

*2026-08-16, version 5.18.8*

This app is almost as useless as the “support” staff at Lumos who never answer emails. In live mode it repeatedly fails to activate a signal or is horrible at shutting it off when activated. Incredibly distracting fighting with the stupid thing when riding.  As with the helmet itself there is a total lack of instructions

### 1/5 — Absolutely worthless

*2026-06-08, version 5.18.7*

I wrote this review for the accompanying Quin app needed to use the Lumos Nyxel helmet and turn signal remote. Both that app and this one wouldn't connect to the Lumos products. If you bought this particular helmet or also need the Quin app, this review is for you.

I don't usually add my real info into an app until I can guage whether or not the privacy is acceptable. I finally felt comfortable sharing with the Quin app and tried to change the name and email to my actual info, but you can't. So I tried deleting my account and starting all over, but my phone number was already used. Obviously, the account wasn't deleted because I logged right back in and all the info I'd previously entered was still there.

Furthermore, when I first opened the app, it asked for my blood type. I finally found it, but now I can't find a place to put it in the app. Did anyone test this app before pushing it out? It's not very user-friendly. 

There's an SOS button with the number 12 layered on top, which looks like a notification, so I pushed it. Yeah, that was dumb. Loud alarm noise emits from my phone and when I read about what it meant, I wondered if I'd just used one of my 12 free SOS alerts, but the number remained at 12. I'm probably just going to delete it and depend on my Apple watch to notify someone if I fall. The light settings don't exist in the app as instructed in the FAQs. 

Every single thing I encountered was all because there were zero instructions that came in the box and I couldn't figure out how to pair the turn signal controller with the helmet. Lo, and behold, now I need the Ride Lumos app to connect the controller to the helmet. TWO apps to use a bike helmet the way it's been marketed.

The Lumos app instructs you to press and hold the power button on the signal remote for three seconds. There is NO power button on the device! I pressed the left and right (signal) buttons simultaneously and it flashed quickly- a universal sign it had entered pairing mode, except the app never picked it up. Yes, bluetooth is on and obviously, the battery is inserted correctly in the remote or it wouldn't light up in the first place.

The Lumos Nyxel is not the only MIPS helmet with lights, but it's the only one I found with turn signals. Now that it doesn't work, requiring two apps to supposedly work, and was the most expensive of the three I purchased, I probably won't keep it. I've already found alternatives like Unit1, among others. Wish I'd just done more research before purchasing, but I was excited to ride the bike and now I have to wait even longer for a new helmet because this app just absolutely tanked the Lumos name and reputation.

### 1/5 — Watch App DOES NOT WORK WITH HELMET

*2025-07-29, version 5.18.3*

I've owned an Lumos Ultra eBike helmet for well over a year now, and it's been a good helmet.  I recently purchased an Apple Watch to use for health monitoring, and to use the LumosWatch app to get turn signals on my helmet with the Watch app.

However, I have been unable to get the Watch to connect to the helmet even once.  I've followed the installation and troubleshooting directions to the letter multiple times.  I have the latest version of everything installed on my devices, Watch, helmet, iPhone, etc.  Yet I have not been able to make the Watch connect to the helmet even once.

I've sent multiple emails to Lumos support over this issue over the last week and have not received even a single response from Lumos about this issue.  There's no phone number to call them at either.  Lumos has aggressively acted against people posting videos of how to fix this problem or use Lumos products from YouTube.  They've taken direct action against any 3rd party that might publish any info on this.

At this point in time, I am left to two conclusions.  First, that the LumosWatch app is actually incompatible with my helmet, and they simply refuse to acknowledge the issue.  Second, Lumos is disingenuous in providing customer service.  They say they provide it, but in reality they have no customer service infrastructure for their products at all, and they actively take steps to remove such information from the internet.

I thought Lumos was a great product, and that I was buying from a reputable company.  I was clearly mistaken in that.  

I would give 0 stars to this app if I could.

### 1/5 — Disconnecting

*2025-07-19, version 5.18.2*

My Ultra helmet keeps disconnecting from the app. Don’t know if it’s the app or the helmet. Either way, I’m not happy and will be returning the helmet.

### 1/5 — Will NOT stay CONNECTED

*2024-06-29, version 5.12.0*

It seem after the latest update, my Lumos devices does not stay connected to the app. I tried uninstalling and reinstalling the app. Once I paired the devices, close the app and go back to the app. It doesn’t recognize the devices. This is a bit frustrating as I mainly us the app to check the battery levels.

### 1/5 — Stop asking me to make a review

*2023-09-05, version 5.8.3*

That’s all

### 1/5 — The app is a joke

*2023-06-23, version 5.7.6*

The app used to record rides and there was an app for the Apple Watch that allowed you to use the watch with arm movement to trigger the the turn signals.  That was the whole reason I purchased the helmet.  
Now there is no watch app and the phone app essentially does nothing. 
Why?

### 1/5 — Doesn’t connect

*2023-05-25, version 5.7.3*

I had no problem with the older version of the app. It connected to my helmet just fine. Now, I cannot connect my helmet or the new fireflies.

### 1/5 — Helmet is blocked. Glitch, yellow flashing

*2022-12-18, version 5.5.3*

Error while updating the new firmversion. Do not update and download the new Ukraine animation.

How is possible that this cannot be resolved by restarting the while thing? App, helmet. Horrible, FIX IT!

### 1/5 — Latest Update no longer syncs

*2022-12-10, version 5.5.2*

I can’t get in touch via support as it doesn’t load when clicked on. Since the last update the app no longer pairs with any of my helmets. It searches for ages but can’t find them even though they’re switched on. 🤷‍♂️

## Most praised reviews (10 highest-rated)

### 5/5 — Best Helmets Ever!

*2023-11-15, version 5.8.7*

This is my second Lumos. The first Lumos is over a year old and is flawless. I get nonstop compliments from cyclists, pedestrians, and even motorists and have never felt safer on the road. It is worth every penny, I assure you.

### 5/5 — Lots to do with the lights

*2023-04-30, version 5.7.2*

Just received my firefly’s and there is now a lot going on between helmet lights those and group riding. But the app is easy to use and well built.

### 5/5 — What can I say? I just love it

*2023-02-21, version 5.6.2*

100% recommended. Perfect to skate or to bike.

### 5/5 — What happened to Apple Watch app?

*2022-11-24, version 5.5*

It’s like the developer just scrubbed their website and didn’t let anyone know that it was being removed.

### 5/5 — Battery % pls

*2022-06-01, version 4.4*

Give me a battery percentage on my watch and basic ability to push settings like brightness.

### 5/5 — LUMOS HELMET

*2022-04-26, version 4.4*

Great helmet 😊very happy and well seen by lorry’s busses and cars 😊make you as safe as you can be seen 👀😊

### 5/5 — Hunter USA

*2022-04-12, version 4.4*

Very cool helmet, love it !!
Comfortable , fits well.

### 5/5 — Safest bicycle helmet

*2022-02-27, version 4.3*

I have the original Lumos helmet and it’s still going strong after about three years of use.
I simply would not ride without it and I would buy another one in a heartbeat.

### 5/5 — Excellent casque intelligent

*2022-01-08, version 4.2*

J’aime beaucoup 
Le casque blanc de Lumos Matrix
Durant la saison de fatbike.l’hiver 
Pour ce qui est  kickstart. Bleu
Je l’aime beaucoup aussi 
Lors de la saison de vélo 
Est-ce qu’il se peut que la pile est usé du bleu?
Si oui je suis dû pour m’en procurer un autre bleu

### 5/5 — Linos

*2021-12-27, version 4.2*

There’s how many is so wonderful I love it great fit great design it looks amazing state of the art product I recommend it to all bike riders please buy one great product !!!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*