# Ride Pingo — user reviews > 107 indexed App Store user reviews of Ride Pingo by The Routing Company, rated 4.66/5 from 1,270 ratings. - Source: https://appshunter.io/ios/app/ride-pingo/id1536281958/reviews - App overview in markdown: https://appshunter.io/ios/app/ride-pingo/id1536281958.md - Rating breakdown: 5★ 966 · 4★ 49 · 3★ 24 · 2★ 16 · 1★ 57 ## What do users think of Ride Pingo? Overall sentiment: neutral **Pros** - 🚀 Great service - 👍 Easy to use - 🚕 Convenient transportation - 💯 Excellent drivers - 🕰️ Prompt and on-time - 💰 Affordable **Cons** - 🐛 App issues (crashes, glitches, bugs) - ⏱️ Inaccurate ETAs and timing - 🗺️ Poor mapping and location tracking - 🤖 Unreliable app functionality - 📞 Lack of customer support **Commonly reported bugs** - App not working in certain areas - Login/signup process issues - Incorrect time zone handling - Payments not processing properly **Most requested features** - Ability to message drivers before pickup - Option to switch drivers during a ride - More accurate real-time tracking - Improved routing and scheduling algorithms - Seamless integration with other transit options ## Newest reviews (11 of 107) ### 4/5 — Great program *2026-04-15, version 26.2.0* Usually a very good app; however the driver’s GPS is often glitchy. ### 3/5 — It would be good if it did its job *2026-03-31, version 26.2.0* I love the idea, but it doesn’t even work that well, it doesn’t load no matter the signal and it doesn’t even track the bus correctly then if a bus is 2 minutes away but then a stop is added then the eta would change your bus that’s over 25 minutes away and sometimes it changes the time zone to UTC so I can’t tell when the bus will come then I stay at the spot for over ten minutes then the second I leave the bus comes it’s just a bad app FIX IT!!!!!!! Other than that it’s very nice. ### 2/5 — Route planning needs fixing *2026-03-01, version 26.1.0* Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order. It will also just send drivers on random turns for seemly no reason other than to waste more time. Ive seen a route that sent in a straight line down the street just turn down a block for a loop di loop, not because someone was there to be picked up, but because... ????? ### 2/5 — Route planning needs fixing *2026-02-28* Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order. Bad system. ### 4/5 — Ride Pingo *2025-06-26, version 25.6.0* Buen servicio/Good service ### 4/5 — Public transit done well *2025-05-04, version 25.5.1* The access and on demand transit is a great public service. The app itself while does the job, could be improved : 1) The map performance is sluggish and no ability to zoom and follow the ride is not a great experience. 2) The origin destination simply allows a point to point routing vs value added features such as offering a generic destination. It would be much better if it allowed me to select “take me to a grocery store” and it gave a few different grocery options along with the pick up and drop off times that could be accommodated based on where current vehicles are and where they are already routed to. 3) this is not exactly app related but the routing algorithms the system chooses doesn’t seem optimal to me. I have seen several vehicles pass me in the direction I am going that just take a different road. I could easily be routed on those vehicles instead of another vehicle coming just to pick me up. I hope the company does some additional user research to improve the overall efficiency of the service. ### 3/5 — good with flaws *2025-03-08, version 25.3.1* I love this app and what it does in theory but a few features could improve it greatly. there should be an option to message your driver before they have picked you up, and a button to switch drivers picking you up. the problem with some drivers is they dont see you or arnt paying attention so they drive straight past you, and then drive a few miles away and cancel your ride. I like the rate experience button but unfortunately you can only do that after a successful ride. if you add these than 5 stars ### 1/5 — App down!! *2025-01-27, version 25.0.0* The app has been horribly down within the past two weeks. Not even sure if there is any maintenance team for this!! Can’t book a ride! Running into a lot of unknown errors while booking and now it doesn’t even work!! ### 1/5 — Frustrated *2025-01-15, version 25.0.0* Answer your phone! ### 1/5 — Why does it need so much personal information just to check a bus route? *2025-01-09, version 25.0.0* Answer: it doesn't. ### 3/5 — good with flaws *2025-01-09* I love this app and what it does in theory but a few features could improve it greatly. there should be an option to message your driver before they have picked you up, and a button to switch drivers picking you up. the problem with some drivers is they dont see you or arnt paying attention so they drive straight past you, and then drive a few miles away and cancel your ride. I like the rate experience button but unfortunately you can only do that after a successful ride. if you add these than 5 stars **Developer response:** Thanks for the feedback - I'll pass this along to our product team! Please reach out to us at support@theroutingcompany.com with any other feedback! -Jake ## Most critical reviews (10 lowest-rated) ### 1/5 — Actually Terrible *2026-02-15, version 25.12.0* Actually a terrible designed app. I see the intention but it’s barely usable. We should’ve kept it the old way. ### 1/5 — timing *2025-11-12, version 25.9.0* I hate how the timing is never accurate and how the ETA is always changing. App could be made better with a clearer map and better visualization/graphics. ### 1/5 — Not good *2025-10-24, version 25.8.4* Quite possibly the worst app i have ever used. Gives you meaningless errors instead of letting you know when rides are full, you cant even see a generic schedule for all rides running in a day to a place and the whole app just functions poorly. ### 1/5 — badly coded mess *2025-09-13, version 25.8.2* You're better off just knowing the bus schedule and paying the bus driver. I could not schedule anything solidly. Time zone conversions are a common bug. They charged $5 more for a far inferior product in Northfield. ### 1/5 — App Not Working *2025-09-10, version 25.8.1* This app fails to process any payment method and is not user friendly at all. Very unfortunate this is the only way I can access public transportation in my area. ### 1/5 — Nothing works!! *2025-06-24, version 25.6.0* I have used the Pingle service three times from the Sonoma airport train station to the Sonoma airport back-and-forth and every time I use the app it’s so confusing really hard to navigate even the driver complains about the app the app never notifies you when you pay for the ride last time I paid twice on the app and I pay the driver cash because I got never notified that I already paid for the ride when I was trying to use the app I love the service so convenient, but the app is terrible ### 1/5 — No funciona bien el tiempo real *2025-06-01, version 25.5.1* No me deja adjuntar imagenes pero que sepáis que no actualiza bien a tiempo real, te pone unos tiempos en la pantalla donde están todas las rutas pero si entras dentro entonces cambia el tiempo. Es decir, desde fuera 98min para recogida y cuando clico se actualiza a 8min. En cambio si mantengo la pantalla va cambiando el tiempo de 98-95-89... Ni dentido tiene. ¿cuanta pasta se ha dejado el gobierno en esto? ### 1/5 — Pingo *2025-05-09, version 25.5.1* App is not the best ### 1/5 — bad *2025-04-03, version 25.4.1* rubbish, need to be at college for 10:15 booked it for 9:30 and it said estimated time is 10😐 went back into the app again and it came up with no trip and said my areas not in range when it was before ### 1/5 — Why does it need so much personal information just to check a bus route? *2025-03-05, version 25.3.1* Answer: it doesn't. Update: developer invites me to email them my question, won't just answer it here 🤔 ## Most praised reviews (10 highest-rated) ### 5/5 — Bus service *2026-08-11, version 26.3.0* Great job keep it up ### 5/5 — Pingo app issues *2026-07-24, version 26.3.0* The Pingo app messes up horribly it glitches it makes false tickets wich get passengers in trouble it also allows other passengers to add people to their ticket wich is a danger if somebody being added to their ticket doesn’t know they are being added to their ticket wich can also get passengers in trouble the app also falsely cancels passengers rides wich creates a real problem and pickup and drop off times are not always accurate causing issues if somebody has an appointment to go to please fix these issues ### 5/5 — 5 star *2026-07-10, version 26.3.0* Nice driver arrived very fast and had a clean vehicle ### 5/5 — Nosy me *2026-06-30, version 26.3.0* When asked, Diana told me it was the oldest bus in the fleet! 🤣 ### 5/5 — Swift pick up *2026-06-01, version 26.3.0* Such a convenient and easy way to go from train to ferry. Especially since I either have a walker or my cane at all times. ### 5/5 — Really nice I love this service takes me around round love it *2026-04-24, version 26.2.0* Rlly good love it 5 stars ### 5/5 — Bus service *2026-01-13, version 25.12.0* Great job ### 5/5 — Top notch *2025-01-13, version 25.0.0* Very reliable service here in Chillicothe Ohio ### 5/5 — Ak *2025-01-08, version 25.0.0* What a lovely ride very professional driver on time Superb ### 5/5 — Lunch trip *2024-11-20, version 24.9.0* Out and back journey booked. Turned up on time - brilliant service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*