# Ride SMART Flex — user reviews > 93 indexed App Store user reviews of Ride SMART Flex by Via Transportation, Inc., rated 4.70/5 from 2,199 ratings. - Source: https://appshunter.io/ios/app/ride-smart-flex/id1552855723/reviews - App overview in markdown: https://appshunter.io/ios/app/ride-smart-flex/id1552855723.md - Rating breakdown: 5★ 1,976 · 4★ 82 · 3★ 37 · 2★ 21 · 1★ 83 ## What do users think of Ride SMART Flex? Overall sentiment: negative **Pros** - 🚀 Affordable and quick rides - 👍 Great community service - 🤗 Friendly and helpful drivers **Cons** - 🐛 Unreliable service and frequent delays - 👎 Poor customer service and lack of support - 🚫 Limited service areas and coverage - 🤔 Confusing app functionality and user experience **Commonly reported bugs** - Frequent app crashes and technical issues - Inaccurate driver location and pickup information - Billing and payment problems **Most requested features** - Improve scheduling and real-time tracking - Expand service areas and coverage - Enhance app usability and accessibility - Provide better customer support and communication ## Newest reviews (13 of 93) ### 2/5 — Scheduling Doesn't Work. *2026-06-06, version 4.27.1* I loved this app! But then all of a sudden, the schedule function doesn't work. And seeing other reviews, I know its not just me. (I even tried logging out and reinstalling the app!). I also noticed a drop in drivers. Used to not be a problem to book (maybe have a bit of a wait time of ~30 minutes, but i could still book). Now, most of the time, I try to book a ride and the app says there are no drivers! So I end up having to pay for an Uber/Lyft to work anyway! When it works, its great! Never had any issues with the drivers I've rode with. ### 2/5 — Unavailable *2026-05-04, version 4.27.1* Good luck getting a ride especially now that they ask you why you’re traveling. It was already difficult to get a ride before. I assume now they’ll know exactly who to discriminate against. Smh Nvm some of the drivers being sketchy. ### 2/5 — They need more drivers *2026-02-07, version 4.26.4* Every time I use this app, there are no rides available and the drivers drive terribly I wish there were more drivers so there are more rides. Also they need to expand their map so we can go more places. ### 2/5 — Doesn’t work *2026-01-29, version 4.26.3* Too many issues with reservations for a later date & the service areas are way too small! ### 3/5 — Don’t take me when I want to go *2026-01-24, version 4.26.2* Every where says out of zone so it’s kinda useless to me ### 4/5 — People Are Great App Not *2025-11-28, version 4.22.9* The people are absolutely great! The mobile app is not very usable for people with low vision or blind because you cannot actually book a ride. On the phone, the robo voice says, “Did you know you can book a ride on the mobile app?” know if I could book a ride I would not be using the telephone and that’s the way it is for the app. ### 1/5 — Driver Cancellations *2025-05-29* I booked a ride home from great lakes crossing i got Taiwo who waits until there is 2 minutes left and cancels the ride he does this every time and i have reported it every time. Then i had Mary who waited 10 minutes just to switch me then i had Jesse who waited 10 minutes and cancelled the ride. This is unprofessional. I called customer support and all they did was read their apology script and their “we will file a report” script. ### 3/5 — App is hard to use and not a lot of drivers *2025-05-23, version 4.20.3* It’s kinda dumb because you can get match with the same driver over and over again even when you want a new driver because one driver was taken to long to come and it’s not a lot of drivers so wait time can take awhile sometimes but other then that it’s convenient and cheaper than Uber ### 1/5 — Glitch on Scheduling! *2025-04-22, version 4.20.2* I am never able to schedule a ride, it always says there is a technical error and to check my signal. I am able to order rides on demand and everything else works fine. But this causes me MAJOR inconveniences. When i contacted the smart flex customer service they literally had no idea what I was referring to and I never received a solution. Its been doing this for a year now. ### 4/5 — Replace the buses! *2025-04-12, version 4.17.4* Smart Flex should be available in every city in the area and you all should replace almost all of the buses (all except those with high ridership). Maybe it should get approved at the county level? Just keep the price as low as possible! ### 1/5 — Terrible Service Again *2025-04-10* As of today I scheduled a ride at 11am the wait time is 28 minutes I waited at the pickup spot. I had Tamara as my driver. At 1 minute the app changes showing no driver and no ride yet it shows I can’t schedule a new ride because I have one at this time. I call customer service and they tell me it’s because they have no drivers. When I tell them I had Tamara they then change to sending this to their operations team to escalate. This is an every day issue now. I can never just schedule a ride and get the ride i schedule. This service is hot garbage and their customer service does nothing but apologize and read their script. It’s like talking to a zombie who only knows one sentence. I will be making a lawsuit against this company for the lack of service As of April 10th 2025 I am adding to this review. Driver Shamia continues to cancel rides right before pick up time. She was 3 minutes away and cancelled the ride and when I called Smartflex they not only did nothing about it but there was no ride rebooked and I was charged for the ride again. I scheduled this ride the day before and paid the money for it and their customer service refuses to refund me or credit me for the ride. This service is garbage and these people need legal action taken against them ### 1/5 — Terrible Service Again *2025-04-03* As of today I scheduled a ride at 11am the wait time is 28 minutes I waited at the pickup spot. I had Tamara as my driver. At 1 minute the app changes showing no driver and no ride yet it shows I can’t schedule a new ride because I have one at this time. I call customer service and they tell me it’s because they have no drivers. When I tell them I had Tamara they then change to sending this to their operations team to escalate. This is an every day issue now. I can never just schedule a ride and get the ride i schedule. This service is hot garbage and their customer service does nothing but apologize and read their script. It’s like talking to a zombie who only knows one sentence. I will be making a lawsuit against this company for the lack of service ### 1/5 — 👎🏾👎🏾👎🏾👎🏾👎🏾 *2025-03-18, version 4.17.4* SERVICE IS TERRIBLE ..DRIVERS ARE TERRIBLE,THEY NEVER ANSWR THE PHONE BECAUSE THEY ARE ON PERSONAL PHONE CALLS..VANS NEED TO BE DISINFECTED. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible car and driver *2026-08-09, version 4.27.16* Hi this driver and car hit us when the car was on a red light and my car was on a green light. But of course the “SMART” flex car was fine but my car is demolished. Don’t ever use this app and stuff just us uber. Also if I could I would give this app a ZERO STAR. So thanks smart flex for killing my car and almost me. ### 1/5 — Availability *2026-05-28, version 4.27.1* It’s never available when needed and now ask me what I need it for like that makes a difference it don’t matter what I need it for give me a ride to my “destination” it’s that simple all these extra features is unnecessary you could easily replace uber and lift with this service if it was available more often ### 1/5 — They don’t care *2026-01-26, version 4.26.2* I booked a ride yesterday so that I could get to work in the morning I leave the house to walk around the corner in the freezing snow at 5 minutes I get to the stop at 3 minutes and ended up waiting for 20 minutes to find out they switched my driver now I’m super late at work probably gonna get fired you guys showed you don’t care at all about that ### 1/5 — Incompetent rude drivers *2025-12-19, version 4.22.9* I was late to work due to an incompetent and rude driver named Celeste. She was horrible at understanding GPS and verbal directions. She was also moody and unprofessional with us riders. After this experience I have requested to delete my account and I won't ever use Smart Flex again. ### 1/5 — Unkind Driver *2025-10-20, version 4.22.2* Driver Rory was 30 minutes late picking me up from Meijer in Brown Rd. He then proceeded to drive past me as i was standing out of the rain and he made me walk through the rain to the exact spot in between the two doors. When i got into the car and asked why he drove past me he acknowledged he saw me but drive past to stop at the exact spot instead of simply showing some kindness seeing me in the rain without a coat. A little kindness goes a long way and he even laughed at me. Karma comes for everyone and laughing at someone soaked from rain is pathetic ### 1/5 — Samia A Plate F9J833 *2025-08-22* Dear Smartflex Management, I am writing to formally file a complaint regarding driver Semia A, plate number F9J833. I scheduled a ride to work early this morning, and initially the driver was only 5 minutes away. However, she suddenly switched to over 20 minutes away, which caused me to be late for work. This is not the first time I’ve experienced this issue with this particular driver. I have reported similar incidents multiple times, yet the problem persists. This repeated behavior is highly unprofessional and inappropriate, especially given the impact it has on my punctuality and reliability at work. I am requesting that this matter be escalated to upper management and addressed immediately. Please provide me with a direct response regarding what actions will be taken to resolve this ongoing issue. ### 1/5 — ! *2025-08-12, version 4.22.2* It takes to long to find a ride, and takes too long to pick u up!!! Better off getting an uber! ### 1/5 — trash app and service *2025-07-20, version 4.22.2* downloaded app, signed up, picked origin and destination, immediately said my account was suspended or broken or something and to call in. Silly small zones, what’s the point of this, just signaling to community they are doing something for the sake of doing it, waste of cash and tax money. ### 1/5 — BEWARE! Credit card info cannot be removed once added! 🚩 *2025-07-15, version 4.22.2* Once you add a payment method such as a debit/credit card, YOU CANNOT REMOVE IT. App does NOT verify identity and offers no ability to create a password. Your account can be accessed by anyone who downloads the app and inputs your phone number and who can access the code sent to that number. This app allows you to sign up with all your personal info but never verifies any of it and offers no password protection of your own. I called and requested my payment method be removed since I couldn’t create a password, the customer service agent had a foreign accent, and she said there’s no way to remove it. That detail should be disclosed before someone adds their financial details. I would not have added my card had I know. Any other website, you can add/remove payment method; I’ve never see this before, ever! It’s unsettling. I will be reporting this company to BBB of Michigan and Consumer Financial Protection Bureau. Proceed with CAUTION! 🚩 ### 1/5 — the drivers are rude asl *2025-06-17, version 4.20.3* they never say hello to you and they they they’re a bag of chips or something it isn’t hard to say hello to YOUR PAYING COSTUMERS @SHARON P IS THE WORST DRIVER YOU GOT ON THIS APP ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-02-26, version 4.26.4* I love the app it amazing but i just wanted to share if yall could expand yall map in Michigan besides a few cities ### 5/5 — Stunned *2025-12-22, version 4.22.9* $2 to go anywhere in the city? This app is saving my life ### 5/5 — Great app *2025-11-10, version 4.22.9* I am so happy to have discovered this service. I walked up to Target Target, which is about 1 1/2 miles, but after shopping around in the store for two hours, I got tired so I called Smartflex and someone came in 20 minutes and took me almost all the way home. Next time I’ll choose a drop off spot closer to my house. I was dropped off on the street a half a mile away from home and that was OK. Just so grateful!! ### 5/5 — Nice rides *2025-08-18, version 4.22.2* This is my first ride and I am so happy with all smart flex team including driver and telecommuting Mam… thanks for giving nice service ### 5/5 — Great Service! *2025-05-02, version 4.20.2* I enjoy my rides on Flex. I get to meet and talk to so many new and interesting people. That includes the drivers! Thanks for the ride! 😁 ### 5/5 — 🥰 *2025-04-26, version 4.20.2* W will be using smart transportation now on very clean great customer service as well. ### 5/5 — Return rides *2025-03-22, version 4.17.4* Sometimes difficult in getting return ride back home. ### 5/5 — Help *2024-10-09, version 4.17.4* I try so many times I’m a student. How do I get the promo code?🤦🏾 ### 5/5 — Amazing *2024-09-26, version 4.17.4* Smart flex is the most perfect ride share app in the world. I wish it was available everywhere and on a broader scale this is truly amazing. ### 5/5 — SMART Flex *2024-08-02, version 4.17.4* Great way to get home --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*