# Ride Sun Metro

> Official El Paso Sun Metro bus travel planner with schedules, ticketing, and real-time information. (iPhone/iPad app by City of El Paso.)

- Source: https://appshunter.io/ios/app/ride-sun-metro/id1561583141 (this page in markdown: same URL + `.md`)
- Developer: [City of El Paso](https://appshunter.io/developer/1183055810)
- Category: Travel
- Price: Free
- Rating: 2.20/5 from 44 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 149 MB
- Languages: English, Spanish
- Released: 2021-04-05
- Data updated: 2026-08-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ride-sun-metro/id1561583141/reviews.md

## What is Ride Sun Metro?

Plan, ride & connect with El Paso Sun Metro (Ride Sun Metro), using the official mobile app for bus travel in El Paso City. User-friendly features include Bus schedule, mobile ticketing options, and direct connection to customer service. In addition, the El Paso Ride Sun Metro Official Mobile App can be used to locate Bus Stops, Plan Trip and bookmark favorite Routes. 

Key Features:
* Real-Time Bus Schedule.
* Routes and Schedules.
* Trip Planner.
* Purchase Tickets.
* Direct connection to Customer Service.

## Key features

- Real-Time Bus Schedule
- Routes and Schedules
- Trip Planner
- Mobile Ticketing
- Customer Service Connection
- Bus Stop Locator

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/ride-sun-metro/id1561583141/reviews.md

### 2/5 — Timing is horrible

*2025-09-16*

Bring back the old paper schedules

### 2/5 — Ticket not process like scammer

*2025-09-04*

I tried buy buy ticket but it not go through awful app

### 1/5 — Scam

*2025-08-07*

This app is a total scam. Will charge you and take your money but never give you your ticket. Avoid it at all costs

### 1/5 — Missing Tickets

*2025-04-18*

Today marks the second day of me trying to buy a ticket and it does not show under my tickets. This is really frustrating but even more frustrating is trying to get costumer service to help you. They can’t really do anything they just basically told me to uninstall and install the app (which I already did) does not work at all. Now they are telling me to wait 2 days for the process to be done and I “might” get my money back. I mean this is unacceptable and just a show of incompetence. Really disappointed.

### 1/5 — Tickets show up very late at times

*2025-01-15*

This app needs a bug fix. I’ve had several times where I buy multiple tickets and sometimes they don’t show up. At times it does return the money back but most of the time the tickets show up days later. Sun metro please fix this, it’s very inconvenient especially when you’re relying on the app to get around.

### 1/5 — Not accurate

*2025-01-01*

The street car tracker Is always ridiculously behind, they also can’t take the street cars off the map when they’re in training, which creates a lot of confusion. On sundays i can never get the ap to tell me when the brios will be circulating, causing me to have to wait up to forty minutes for a brio. Also, unless you have Facebook you can’t see updates on anything regarding the buses, you really can’t include a “news” or updates section on this app? And then the other app sunmetro provides is equally useless. At often times the option to buy a ticket doesn’t work, and luckly the bus drivers have been nice enough to let me ride bus but I often get a little bit of attitude. This ap is so dumb.

### 1/5 — Inaccurate and incomplete info

*2024-09-20*

A “map” of the tram route is provided, but it does not indicate the direction the trams move (they only go one way and make a strange loop, so a stop can look like it’s the next one but actually be 30 minutes away). The app has little green moving tram cars to indicate where the trams are, but the trams are always actually 1-2 stops ahead of where the app says they are, so if you’re planning on heading out to the stop when the tram nears, you will always miss it. You’re better off just looking out your window and consulting maps than using this app.

### 1/5 — I can’t buy tickets

*2024-06-04*

They should fix this problem. I tried to buy tickets and my card was declined as well as others I used to buy tickets

### 2/5 — Poor scheduling

*2023-11-18*

Does not provide intuitive route selection for trip planning purposes.
Route maps are not integrated for trip planning.
Unable to view relevant routes without loading the all entire city route maps.
Bus stops are not shown on route maps. Google maps, Apple Maps, Microsoft Maps all show bus stops.  Sun metro maps fall short.
Does not allow saving specific trips that are used regularly.
Cannot delete or manage search history items without completely removing and reinstalling the app.  Website doesn’t allow history management.
A disappointing app overall. 
It is understandable why El Paso residents are not so inclined to embrace the use public transportation.
Very low quality bus schedule system in comparison to most other US metro locations.
Customer service is not helpful, sometimes rude.
Definitely in need of improvement

### 2/5 — apple pay apple wallet

*2023-05-31*

cannot use apple pay cannot add passes to wallet

## Frequently asked questions about Ride Sun Metro

### What is Ride Sun Metro?

Ride Sun Metro is the official mobile application for El Paso Sun Metro bus travel. It allows users to plan trips, view real-time schedules, purchase tickets, and connect with customer service.

### How do I plan a trip with Ride Sun Metro?

You can use the Trip Planner feature within Ride Sun Metro to input your starting point and destination. The app will then provide you with route options, estimated travel times, and bus stop information.

### Can I buy bus tickets through Ride Sun Metro?

Yes, Ride Sun Metro offers mobile ticketing options, allowing you to purchase your bus tickets directly through the app for convenient travel.

### Does Ride Sun Metro provide real-time bus information?

Yes, the app features a Real-Time Bus Schedule, which provides up-to-date information on bus locations and arrival times to help you plan your journey.

### What devices is Ride Sun Metro compatible with?

Ride Sun Metro is available for iPhone, iPad, and iPod devices, making it accessible for a wide range of Apple users.

### What is the age rating for Ride Sun Metro?

Ride Sun Metro has an age rating of 4+, making it suitable for users of all ages who need to navigate public transportation.

### How often is Ride Sun Metro updated?

The app was last updated on December 3, 2025, indicating regular maintenance and potential feature additions by the developer, City of El Paso.

### What is the user rating for Ride Sun Metro?

Ride Sun Metro currently has a rating of 2.3 stars based on 35 ratings, suggesting that while functional, there may be areas for improvement based on user feedback.

## Version history (last 5 releases)

### 2.5.3 — 2026-05-22

Maintenance build.

### 2.5.2 — 2025-12-03

We regularly update the app to fix bugs, enhance performance, and improve your experience. Thank you for using El Paso Ride Sun Metro App.

### 2.5.1 — 2025-10-28

We regularly update the app to fix bugs, enhance performance, and improve your experience. Thank you for using Ride Sun Metro!

### 2.5 — 2025-07-22

We regularly update the app to fix bugs, enhance performance, and improve your experience. Thank you for using Ride Sun Metro!

### 2.4 — 2025-07-19

We regularly update the app to fix bugs, enhance performance, and improve your experience. Thank you for using Ride Sun Metro!

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## More apps by City of El Paso

- [Build El Paso Inspection](https://appshunter.io/ios/app/build-el-paso-inspection/id839388466)
- [Visit El Paso](https://appshunter.io/ios/app/visit-el-paso/id914190789)
- [El Paso PD](https://appshunter.io/ios/app/el-paso-pd/id1183055811)
- [Sun Metro](https://appshunter.io/ios/app/sun-metro/id1188770493)
- [ESD Works For You](https://appshunter.io/ios/app/esd-works-for-you/id1450323566)
- [El Paso Public Libraries](https://appshunter.io/ios/app/el-paso-public-libraries/id1494352926)

All apps by City of El Paso: https://appshunter.io/developer/1183055810

## Related topics

[el paso streetcar](https://appshunter.io/ios/topics/el-paso-streetcar)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*