# Ride the Rio — user reviews

> 11 indexed App Store user reviews of Ride the Rio by Via Transportation, Inc., rated 4.70/5 from 112 ratings.

- Source: https://appshunter.io/ios/app/ride-the-rio/id6753644670/reviews
- App overview in markdown: https://appshunter.io/ios/app/ride-the-rio/id6753644670.md
- Rating breakdown: 5★ 96 · 4★ 6 · 3★ 3 · 2★ 1 · 1★ 6

## Most critical reviews (10 lowest-rated)

### 1/5 — Rides!!!!!!

*2026-06-17*

Absolutely awful not only does every time I try to get a ride to my job it’s always showing me that there’s never anything available plus the only time I ever did ride I was literally 30mins late awful how this city believes 8 cars is going to make an impact…

### 1/5 — Not easy. Not reliable.

*2026-05-20*

Overhyped and almost never fails to disappoint. It’s laughable that they think a fleet of 8 cars will be enough to cut it.
The on-demand/ride share aspect is genius in its cynicism - you get a service that barely works using your taxes and you get to take the blame if you’re unlucky at getting a ride.

### 1/5 — Enjoy the wait

*2025-12-04*

My 28 minute pickup time turned into an hour and ten minutes. At one point the car was “5 minutes” away and took another 30+.

### 1/5 — Horrible App

*2025-11-30*

The service might be great, but the app is horrible. 

Once it sets your home or work location incorrectly you are unable to change it to the correct location.

### 4/5 — App has problems.

*2026-01-04*

Ive had a few problems with the app.  It wants to force me to choose the same things repeatedly.  I have difficulty getting it to change. I struggled ridiculously long to add another rider.  This should have a place to indicate a child needing a car seat.  This should let me change locations easier.

### 4/5 — Great service

*2025-11-21*

Great service, smooth and easy, not enough drivers though. Had some trouble getting drivers.

### 5/5 — Great service!  Would recommend

*2025-12-29*

Service was quick and efficient. The driver Santos was extremely friendly and patient would use again and recommend for a friend.

### 5/5 — Great local transportation service

*2025-12-01*

Dean T was awesome! Punctual, friendly, and safe.

### 5/5 — Tanya

*2025-11-26*

Loved riding with him

### 5/5 — Excelent service

*2025-11-25*

Excelent service

## Most praised reviews (1 highest-rated)

### 5/5 — First Day Ride

*2025-11-18*

Alex was on time, opened the door and very smooth ride!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*