# Ride with OurBus App — user reviews > 193 indexed App Store user reviews of Ride with OurBus App by OurBus, rated 4.70/5 from 5,950 ratings. - Source: https://appshunter.io/ios/app/ride-with-ourbus-app/id1089117895/reviews - App overview in markdown: https://appshunter.io/ios/app/ride-with-ourbus-app/id1089117895.md - Rating breakdown: 5★ 5,151 · 4★ 292 · 3★ 107 · 2★ 55 · 1★ 345 ## What do users think of Ride with OurBus App? Overall sentiment: negative **Pros** - 🚀 Comfortable ride - 🚀 Affordable prices - 👍 Convenient route options - 👍 Easy booking process - 👍 Friendly drivers - 👍 Clean buses **Cons** - 🐛 Unreliable bus service - 🐛 Poor customer service - 🐛 Buses arriving late or not showing up - 🐛 Misleading information about amenities - 🐛 Difficult to get refunds or compensation - 🐛 Frequent app crashes and bugs - 🐛 Changing schedules and pickup locations **Commonly reported bugs** - App login issues - Inaccurate bus tracking information - Difficulty using digital tickets and passes **Most requested features** - More transparent pricing and fees - Better communication about delays and cancellations - Improved app functionality and reliability - Ability to easily track bus locations in real-time - More flexible rescheduling and cancellation policies ## Newest reviews (15 of 193) ### 2/5 — Not Efficient *2026-08-10, version 2.2.0* Half the time the app doesn’t even work like it should. Logged me out and then proceeded to not let me back in since my account didn’t have a password but it existed, then I had to create a whole new account, just to try and log in through Google and be told that I have to use my password anyway. If this is the case, don’t make logging in through google an option. ### 2/5 — "Friendly service" *2026-08-02, version 2.1.3* The bus departed 25 minutes later than scheduled, even though the ticket clearly stated that passengers had to be at the departure point 15 minutes in advance. On the return trip, the driver was also quite rude and refused to wait just three minutes while my companion looked for their return ticket ### 2/5 — PLEASE FIX UR APP *2026-06-15, version 1.12.20260613* The app does not accurately reflect which rides have been sold out so you don’t know until you try to pay and get an error. Also the email verification links don’t work 90% of the time which creates a dead end for the user flow. Please fix this is basic UX ### 2/5 — Not a useful app *2026-06-12, version 1.12.20260605* App only allows you to book a ride. Nowhere in the app is any way to look up your ticket, your bus, your reservation. Do better. ### 1/5 — Review *2026-03-24, version 1.11.20250115* There is couple issues with this company. Customer support is outsourced and limited in their help. You can’t simply rebook, you have to cancel and repurchase. Ofcourse you have to do it on your own. All in all not so cheap and very limited assistance. Booking fees are non- refundable ### 1/5 — This app sucks. The bus is great tho *2026-03-19, version 1.11.20250115* Love the bus, great experiences always comfortable and safe. The app is constantly glitching, half the time it doesn’t accept payment. ### 1/5 — Bus didn’t show up *2026-03-11* Dear OurBus I purchased a ticket on OurBus from Springfield, VA to New York at 8:15 AM on March 11, 2026 (ticket number: I arrived at the stop at 8:02 AM and waited at the Greyhound bus stop sign at Franconia–Springfield Metro Station. I waited there for one full hour. I also have photo evidence showing that I was at the correct location. Then I called customer service and was told that the bus had already left. However, this is not correct. When tracking the bus it showed it didn’t even departed( not trackable, driver offline) I stayed at the stop and even asked local bus drivers if I was standing in the right place. They confirmed that I was at the correct stop and advised me to keep waiting. Because the bus never arrived, I had to leave and travel to Union Station in Washington, DC. This situation caused me a lot of stress in the morning. Your customer service refused to refund the money, saying the bus was departed ### 1/5 — Scammers *2026-03-05, version 1.11.20250115* They don’t understand time change and after screwing up my ticket refused to give me my money back. Having to take legal steps. Beware of these people. ### 1/5 — Trouble paying on app and online *2026-01-15, version 1.11.20251217* No matter how many cards and times trying to pay online and in app, nothing goes through ### 3/5 — Better than having to drive *2025-12-23* Took a round trip - Boston to NYC and back. The trip out left on time but was delayed due to traffic and weather, got in about three hours late. But wifi was good, restroom was acceptably clean and seats were comfortable. The trip back was on time, but much worse. The bathroom had zero toilet paper and my companion was the first to use it. The wifi didn’t work and the seats were narrower. On neither trip did the driver share the wifi information, we had to ask. But the folks at each pick up point who were there to facilitate boarding and answer questions were incredibly helpful and polite. While I would use OurBus again, it wouldn’t be without a sense of dread and definitely wouldn’t be without some handy tissues for the loo! ### 1/5 — Worst of the worst *2025-12-05, version 1.11.20251118* Never got money back for them putting the wrong direction and missing my bus as a result. Instead just got my account deactivated and card banned. All because I filed to get my money back with my bank. Which I never then did. I tried to contact but all operators are unhelpful. ### 1/5 — Terrible service. Bus 1.5 hours late. *2025-11-23, version 1.11.20251118* I took 11am Our Bus from Ithaca to New York and the bus came 1.5 hours late! No explanation from the company! Customer service is terrible- they just dropped the conversation! Will use different company next time! ### 2/5 — Poor service *2025-11-09* This is not the Klein bus I know. Going to PA the bathroom wasn’t working and didn’t flush properly make hard to use the bathroom. I took a 1030am Klein service bus from Hudson yards. The bus drive wasn’t friendly and was rude and didn’t seem like he wanted to be bothered. On the way back it wasn’t the Klein bus it was under some other name and made additional stops going to New York that didn’t make sense. The arrival time to New York was supposed to be at 3pm and it was extremely late. I am not happy with this company at all and I would line a refund as it was not expected as it was in previous times. This is unacceptable when you are charging people a good amount of money to get somewhere there should be good customer service . ### 1/5 — Scam PLEASE READ *2025-10-17, version 1.11.20251009* I’m a regular person… if you are reading this, please a advice you to never take this services, is a scam. They said they stop an any location and never arrived. Costumer service is all scam and it won’t help you. I’m escalated my problem let’s see what they respond SCAM! ### 2/5 — Could Be Better with More Professional Service *2025-10-17* I took the bus from Boston to New York. The scheduled departure time was 9:00 a.m., and the bus arrived only around 8:40 a.m., which already felt a bit late. Boarding didn’t start until around 8:45, and the driver began checking tickets quite slowly. Before boarding, I politely asked the driver if the restroom on the bus was available, since my friend had told me it could be used during the trip. However, the driver replied that it was “only for emergencies” and told me to find a restroom elsewhere. I had to walk a long way to a nearby hotel and barely made it back before departure. Once the trip started, I noticed that many other passengers freely used the restroom, which made me even more confused and disappointed. I’m not sure why the driver refused me but allowed others to use it. Overall, this experience was frustrating and unprofessional. I hope the company can better train drivers to treat passengers fairly and communicate more clearly about restroom use and boarding times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst experience *2026-08-10, version 2.2.0* Drivers are rude and not accountable. Had many bad experiences. Please don’t opt this service ### 1/5 — AVOID!!! *2026-07-28, version 2.1.3* Terrible drivers, customer service, and value. I’ve never felt so unsafe on commercial transportation or felt more annoyed by customer service. If this is your only option, WALK! ### 1/5 — Impatient *2026-07-13* This company bus drivers are rude. some are very inpatient, you can meet very disrespectful ones and some cool drivers. Coming from anywhere upstate NY they don’t check QR codes they just let anyone in this is my third time waking in without anything being checked it’s not safe! When they stop somewhere for break and let the passengers get food it’s not safe to leave the bus because some drivers after they use the bathroom or get what they needed they would just take off. You will be left in the middle of nowhere and a friend or family member would have to save you with their own car plus you won’t get a refund so be careful. ### 1/5 — Smell like bad *2026-05-29, version 1.12.20260525* My trip was horrible, The bus was very dirty, it smelled super bad. The only thing to know was the very friendly driver and good driver. ### 1/5 — Bus schedules not up to date! *2026-05-18, version 1.12.20260507* I booked an 8 PM shuttle just to receive a call hours before the pickup from the local operator that the latest pick-up is at 3 PM. Don’t trust their schedule. Research local transport instead! ### 1/5 — Despite the Update…. *2026-05-04, version 1.12.20260405* OMG. This app is feckin brutal. - They default to bots on the chat widget before you get to speak with an actual agent. - they DONT allow using Apple Pay - you can’t purchase a ticket at the bus. Get it together Our Bus. ### 1/5 — Horrible App *2026-05-03, version 1.12.20260405* Bus GPS tracking feature is awful and inconsistent. Customer service features may as well be non-existent. I tried using the “Rally” customer service chat feature and it put me in someone else’s already existing chat. If I could give zero stars, I would. ### 1/5 — Advertised price *2026-04-20, version 1.12.20260405* The advertising reports $27.50 for a one way trip but you have to purchase vouchers. No option not to so price goes up to a range of 32 -75 dollars. ### 1/5 — Always Transaction got Erro *2026-04-06, version 1.12.20260405* I tried to paid for my ticket which one I got $17 each way’s NYC-DC return and tried to paid by my credit and Debit card but every time I renter my card detail’s, transaction doesn’t goes through infant always says Transaction got erro????? It Seems I NEED TI SAY BYE BYE TO OURBUS FOREVER….😒 ### 1/5 — 1 hour delay *2026-04-05, version 1.11.20250115* I took the bus from dc to Blacksburg, the bus was supposed to leave the station at that time and as usual the ask you to get the 30-15 min earlier the bus showed up at 2:10 after an hour of delay no information on the location of the bus or a notice about the bus coming late the driver shows up with the worst attitude and being disrespectful with all the people that was waiting. ## Most praised reviews (10 highest-rated) ### 5/5 — BeNY *2026-06-30, version 1.12.20260613* Buses are CLEAN, Seats are COMFY, Drivers are PLEASANT & SAFE (which is VERY important on these Icey Roads), Prices are REASONABLE, and Cancellation Policy is the BEST! ### 5/5 — Best bus service *2026-06-08, version 1.12.20260605* Clean, fast, and economical bus service ### 5/5 — Reliable *2026-06-05, version 1.12.20260605* Great app and Bus is reliable for transportation. ### 5/5 — Great *2026-04-21, version 1.12.20260405* Always easy to use and cheap booking ### 5/5 — Great app *2025-12-31, version 1.11.20251217* Great app ### 5/5 — Muzaffar Tursunov *2025-08-15, version 1.11.20250729* App is working fast enough. ### 5/5 — Great seamless experience *2025-06-30, version 1.11.20250612* Comfortable ride for a very affordable price! Roomy seats, good AC, and bus was very on schedule. The bus WiFi can be a bit unstable but great otherwise. ### 5/5 — Customer experience *2025-05-08, version 1.11.20250416* Awesome service, the bus driver very polite and professional. I really like the way I was treaded and the prices are reasonable ### 5/5 — Good app good bus service *2025-03-04, version 1.11.20250205* App made booking and rescheduling really easy! Tickets are very affordable and the bus itself was really comfortable. My new go to! ### 5/5 — Great bus company *2025-01-27, version 1.11.20250120* Affordable reliable buses to and from nyc from Ithaca --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*